Medical Receptionist

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ALICIA G. BYRD 11527 WALDEN LOOP PARRISH, FLORIDA 34219 Ph. (941) 776-1497 C. (941) 266-2421 OBJECTIVE To utilize my obtained bachelors degree, creative art and administrative skills and effectively commit to any harmonious organization that values quality knowle dge, products and services. EXPERIENCE February 2011 Present Temporary Employment Services TOPS HR Solutions, Sarasota, Florida Ph: 941-366-7570 Ad-Vance Talent Solutions, Bradenton, Florida Ph: 941-739-8883 Assist various local companies in numerous short-term or temporary clerical and other administrative duties, to include: answer phones and cold calling, schedul e appointments, greet guests, type letters, file coding, multi-level marketing, cashiering and other retail marketing sales and front desk duties as assigned by the sponsoring temporary agencies and companies. September 2010 - February 2011 Front Office Receptionist/Clerk John A. Puleo, M.D. (Cardiologist), Sarasota, Florida Ph: 941-379-0088 Greet, register and deliver courteous service to all incoming and outgoing patie nts and physicians; handle and answer phone calls and questions regarding patien t demographics and insurance verification, protocol and confidentiality; schedul e or reassign appointments assuring time management/patient flow; communicate an d explain procedures and services rendered; reconcile and post charges, receipts , balances and corresponding paperwork; scan, upload and index patient files/doc uments; demonstrate expertise and knowledge of medical software and office equip ment; prepare patient charts and next day clipboards. February 2010 - August 2011 Temporary Employment Services TOPS HR Solutions, Sarasota, Florida Ph: 941-366-7570 Ad-Vance Talent Solutions, Bradenton, Florida Ph: 941-739-8883 Assist various local companies in numerous short-term or temporary clerical and other administrative duties, to include: answer phones and cold calling, schedul e appointments, greet guests, type letters, file coding, multi-level marketing, cashiering and other retail marketing sales and front desk duties as assigned by the sponsoring temporary agencies and companies. January 1993 - August 2009 Administrative Assistant Antioch Missionary Baptist Church San Antonio, Texas Ph: 210-225-2452 Back up Office Manager/Church Secretary and Pastors Executive; Assist receptioni st in all clerical duties: answer phones, schedule appointments, greet guests, t ype letters, membership coding, etc.; Create and design church programs, calenda rs, business and greeting cards, souvenir booklets, fliers, placards and posters ; Update and monitor church website; Monitor, write and update email blasts and membership registry; Lead and assign staff and shoot photographs of church event s; fulfill duties as assigned by pastor and administrative staff. May 1991- January 2009 Advertising Artist/Ad Builder San Antonio Express-News San Antonio, Texas 210-250-3778 Typeset, create, and design classified advertisements to include real estate, ob ituaries, automotive, employment and recruitment directories, online sales, etc. ; Coordinate, troubleshoot and report pagination and production problems between classifieds and creative services departments.

December 1987 - April 1991 Advertising Artist West Coast Media Group Venice, Florida Typeset, create, and design classified advertisement for automotive, real estate , retail and recruitment for weekly tri-county ( Manatee and Charlotte) newspapers . January 1988 - April 1991 Customer Service/Cashier Publix Supermarkets Florida Consolidate and finalize nightly countdown from frontline cash drawers; Receive, support and assist customer service office staff/management with customer needs and inquiries. August 1987 - January 1988 News Editor Tempo Magazine Florida US Research, assign, write, proofread, edit articles, and lead small staff of write rs. EDUCATION Florida Agricultural & Mechanical University Tallahassee, Florida Bachelors Degree - August 1987 Major: Journalism, Media and Graphic Arts; Minor: Military Science; Honors: Cum laude, Whos Who Among Students at American Universities and Colleges, 1985-86; Deans List, 1986 JOB RELATED TRAINING, CERTIFICATIONS and ADDITIONAL INFORMATION Faithful Steward Award (Ministries) - Antioch Missionary Baptist Church - 2005, 2007 Excellence Award - Creative Services Department, San Antonio Express-News - 2000 Certificate of Completion - Adobe PageMaker, Quark Xpress, Photo Shop, Microsoft Word Graduate Courses (no degree earned) - Mass Media Methods/Law, Women Film Theory, and Intro to Computer Graphics, University of the Incarnate Word (Texas), 19981999 Certificate of Completion - Department of the Army, Honorable Discharge, AROTC, 1987 Staff Writer, Tallahassee Democrat (Internship), 1987 Copy Editor, The Legacy (Florida A&M University), 1987 Staff Writer, The FAMUAN (Florida A&M University), 1985-87

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