Mentor Training
Content
Mentor Program
Building the Driver Community one Fistbump at a Time
Congratulations, Mentor!
You’ve been selected because you: Are a top driver Go above + beyond Exemplify ‘Friend with a Car’ Bring your unique personality to Lyft
Your Mission: Build the driver community
Greet new drivers Focus on safety • Be first passenger for new drivers during their Test Drives • Conduct vehicle inspections • Screen new drivers Submit your feedback to us Be a Lyft community advocate • Share helpful tips for Lyfting • Help address FAQs Earn $35 per Test Drive
New drivers you greet will have already:
! Passed phone screen with Account Executives ! Cleared DMV background checks ! Awaiting your final safety review!
Test Drive: in the app
You are already in driver mode (between rides) New driver makes request for Mentor by flipping into driver mode New driver’s name + photo pops up 15 seconds to accept
You become driver’s first passenger
Mentor: 1. see app switch to Mentor mode 2. notice it resembles a standard passenger screen 3. drive to convenient meeting point 4. this would ideally be a spot for 2 cars to park 5. request pick up from this meeting point 6. click on instructions link in the text message 7. wait for the new driver to arrive New driver: 1. sees Mentor has agreed to a Test Drive 2. drives to pick you up at your requested location
Click link for mobile checklist
Greet new driver with a fistbump Remove your ‘stache (so mustache bandits can’t take it!) and leave it in your car Have the driver park the car for a vehicle inspection Follow the directions over next three screens
Vehicle inspection
Verify the plates, driver’s license number and car Inspect car’s exterior Fill out 19-point DMV checklist Jump in the car for the interior checks
Test Drive checks
Choose a destination 5-10 min away Start the Test Drive! Observe if candidate is:
• following rules of the road:
speed limits, signs and lights
• courteous to others on the road:
drivers, bicyclists, pedestrians etc
• focusing on road while chatting
Can discuss the Lyft community during the ride Return to your car and end the Lyft
Wrap up
Ask if new driver has any questions Notify the driver that Lyft will reach out in 1-2 days Notification will come via email and text Fistbump goodbye! Please complete the last section in private since it is about the driver
Final review
Jump back into your car Complete the driver review Estimate star rating: internal use only! Comment on any ‘Fails’ Submit!
Back to Lyfting
Flip back to driver mode in the app Ready for another new driver or passenger! Note: you’ll see the normal passenger donation screen state $0. Even if you add money, it won’t pay the new driver or affect anyone’s stats.
Be a Lyft community advocate
Inspire new driver to go above + beyond Share community stories + experiences Provide guidance on FAQs
Share pointers for the ‘Perfect Lyft’
!Rock your mustache on the grille, rain or shine !Welcome with a fist bump !Keep your phone mounted !Invite passengers to sit up front !Ask for a preferred route and if none, default
to use navigation
!Read your passenger - their Perfect Lyft may
be a quiet one that day
!Play awesome music
Divulge the secret sauce: unique drivers!
O
ffer
f your
ite avor
snac
ks
Style your own props for “Lyftstagrams”
Glow
in t h
e da
rk!
All drivers bring their unique personalities to the Lyft experience Can be as simple as bumpin’ your favorite tunes or as elaborate as making the back seat a karaoke booth
Describe how to meet fellow drivers
Attending Driver Hangouts (e.g. musician showcases, BBQs) Sharing in the Facebook Driver Lounge
Answering common questions
Remind new drivers questions can be answered by: Driver FAQ: lyft.com/drive/FAQ [email protected]
Rockin’ out at Mentor
Metrics of your success: Your personal driver star rating Your acceptance rate for Test Drives - aspire to 100% Your mentor pass rate Quality of your new drivers Get your Mentor on: 7am* to 7pm, 7 days a week In between your regular ride requests
(*Or whenever Lyft opens in your region if after 7am)
Contact us at [email protected]
Building the Driver Community one Fistbump at a Time
Congratulations, Mentor!
You’ve been selected because you: Are a top driver Go above + beyond Exemplify ‘Friend with a Car’ Bring your unique personality to Lyft
Your Mission: Build the driver community
Greet new drivers Focus on safety • Be first passenger for new drivers during their Test Drives • Conduct vehicle inspections • Screen new drivers Submit your feedback to us Be a Lyft community advocate • Share helpful tips for Lyfting • Help address FAQs Earn $35 per Test Drive
New drivers you greet will have already:
! Passed phone screen with Account Executives ! Cleared DMV background checks ! Awaiting your final safety review!
Test Drive: in the app
You are already in driver mode (between rides) New driver makes request for Mentor by flipping into driver mode New driver’s name + photo pops up 15 seconds to accept
You become driver’s first passenger
Mentor: 1. see app switch to Mentor mode 2. notice it resembles a standard passenger screen 3. drive to convenient meeting point 4. this would ideally be a spot for 2 cars to park 5. request pick up from this meeting point 6. click on instructions link in the text message 7. wait for the new driver to arrive New driver: 1. sees Mentor has agreed to a Test Drive 2. drives to pick you up at your requested location
Click link for mobile checklist
Greet new driver with a fistbump Remove your ‘stache (so mustache bandits can’t take it!) and leave it in your car Have the driver park the car for a vehicle inspection Follow the directions over next three screens
Vehicle inspection
Verify the plates, driver’s license number and car Inspect car’s exterior Fill out 19-point DMV checklist Jump in the car for the interior checks
Test Drive checks
Choose a destination 5-10 min away Start the Test Drive! Observe if candidate is:
• following rules of the road:
speed limits, signs and lights
• courteous to others on the road:
drivers, bicyclists, pedestrians etc
• focusing on road while chatting
Can discuss the Lyft community during the ride Return to your car and end the Lyft
Wrap up
Ask if new driver has any questions Notify the driver that Lyft will reach out in 1-2 days Notification will come via email and text Fistbump goodbye! Please complete the last section in private since it is about the driver
Final review
Jump back into your car Complete the driver review Estimate star rating: internal use only! Comment on any ‘Fails’ Submit!
Back to Lyfting
Flip back to driver mode in the app Ready for another new driver or passenger! Note: you’ll see the normal passenger donation screen state $0. Even if you add money, it won’t pay the new driver or affect anyone’s stats.
Be a Lyft community advocate
Inspire new driver to go above + beyond Share community stories + experiences Provide guidance on FAQs
Share pointers for the ‘Perfect Lyft’
!Rock your mustache on the grille, rain or shine !Welcome with a fist bump !Keep your phone mounted !Invite passengers to sit up front !Ask for a preferred route and if none, default
to use navigation
!Read your passenger - their Perfect Lyft may
be a quiet one that day
!Play awesome music
Divulge the secret sauce: unique drivers!
O
ffer
f your
ite avor
snac
ks
Style your own props for “Lyftstagrams”
Glow
in t h
e da
rk!
All drivers bring their unique personalities to the Lyft experience Can be as simple as bumpin’ your favorite tunes or as elaborate as making the back seat a karaoke booth
Describe how to meet fellow drivers
Attending Driver Hangouts (e.g. musician showcases, BBQs) Sharing in the Facebook Driver Lounge
Answering common questions
Remind new drivers questions can be answered by: Driver FAQ: lyft.com/drive/FAQ [email protected]
Rockin’ out at Mentor
Metrics of your success: Your personal driver star rating Your acceptance rate for Test Drives - aspire to 100% Your mentor pass rate Quality of your new drivers Get your Mentor on: 7am* to 7pm, 7 days a week In between your regular ride requests
(*Or whenever Lyft opens in your region if after 7am)
Contact us at [email protected]
