Mi0038- Enterprise Resource Planning

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ASSIGNMENT
DRIVE
PROGRAM
SUBJECT
NAME
BK ID
CREDITS
MARKS

CODE

&

SPRING DRIVE 2015
MBADS (SEM 4/SEM 6)MBAFLEX/ MBA (SEM
4)PGDISMN (SEM 2)
MI0038- ENTERPRISE RESOURCE PLANNING
B1964
4
60

Note: Answer all questions. Kindly note that answers for 10 marks
questions should be approximately of 400 words. Each question is
followed by evaluation scheme.
Q. 1. a. Explain the different types of business processes.
Answer:Types of processes in an organization
There are three different types of business processes:
• Primary processes (also called essential processes)
• support processes
• Management processes
Primary processes: Primary processes are end-to-end, cross-functional and
deliver value to customers. Primary processes are often called critical processes,
as they represent the essential activities that an organization performs to
accomplish its mission. These processes make up the value chain where each
step adds value to the previous step as measured by its contribution in the
creation or delivery of a product or service,

b. What are the different components of an information system
Answer:Qualified people are a vital component of any information system.
Technical personnel include development and operations managers, business
analysts, systems analysts and designers, database administrators, computer
programmers, computer security specialists, and computer operators. In
addition, all workers in an organization must be trained to utilize the capabilities

of information systems. Billions of people around the world are learning about
information systems as they use the Web.
Information systems support operations, knowledge work, and management in
organizations. (The overall structure of organizational

Q. 2. Write short notes on
a. Customer relationship management: Customer relationship management
(CRM) is an approach to managing a company’s interactions with current and
future customers. It often involves using technology to organize, automate, and
synchronize sales, marketing, customer service, and technical support.CRM
products come

b. Data warehousing: In computing, a data warehouse (DW or DWH), also
known as an enterprise data warehouse (EDW), is a system used for reporting
and data analysis. DWs are central repositories of integrated data from one or
more disparate sources. They store current and historical data and are used for
c. Data Mining: Data Mining is an analytic process designed to explore data
(usually large amounts of data - typically business or market related - also known
as "big data") in search of consistent patterns and/or systematic

d. OLAP:OLAP (online analytical processing) is computer processing that
enables a user to easily and selectively extract and view data from different
points of view. For example, a user can request that data be analyzed to display
a spreadsheet showing all of a company's beach ball products sold in Florida in
the month of July, compare revenue figures with those for the same products in
September, and

Q. 3. Elaborate the
production planning

different

modules

under

manufacturing

and

Answer:Traditionally production planning software was a separate package or an
independingly functioning module in Standard ERP. The level of administration
needed was high and reporting took a long time.Standard ERP has a
Q. 4. Discuss the various terminologies of ERP purchase system

Answer:Purchase Management module in eresource ERP streamlines
procurement of required raw materials, packaging material, sub assembly and
other non-inventory materials. It automates the processes of identifying potential
suppliers, Supplier Evaluation, Supplier Quote Evaluation, awarding purchase
order to the supplier, and billing processes. Purchase module is tightly integrated
with the inventory control and production planning modules.

Q. 5. CRM is a powerful tool used by an organization to acquire new
customers and retain the existing ones. Explain various types of CRM.
Answer: Customer Relationship Management, better known as CRM, is a broad
term that covers concepts used by companies to manage their relationships with
customers, which may include attracting the customer, analyzing the customer,
and satisfying the customer. CRM is not simply advanced technology; it is a
comprehensive approach to customer relationship management. Straight
Marketing offers different

Q. 6. a. Explain main application suite provided by JD Edwards World
Solutions Company.
Answer:In June 2003, the JD Edwards board agreed to an offer in which
PeopleSoft, a former competitor of JD Edwards, would acquire JD Edwards. The
takeover was completed in July. OneWorld was added to PeopleSoft’s software
line, along with PeopleSoft's flagship product Enterprise, and was renamed JD
Edwards EnterpriseOne.
Within days of the PeopleSoft announcement,

Dear students get fully solved assignments
Send your semester & Specialization name to our mail id
:
[email protected]
or
Call us at : 08263069601

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