Mobile banking system in Bangladesh -"Survey Questionnaire" 2014
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Mobile banking system in Bangladesh
Survey Questionnaire
Dear Participant,
I am a under graduate student, seeking my BBA program in East West University.
The purpose of my project paper is to study the prospect of m-banking system in
Bangladesh advantages and disadvantages, security issues etc.
Total time required for the survey is only 15-20 minutes and it will be ensured to
keep all the responses confidential. Only those who are directly involved in the
survey have access to the survey. I do really appreciate your contribution,
patience and would be grateful to you if the questionnaire returns to me on or
before 29th of February 2015.Completion of the questionnaire will be taken to
indicate consent.
There is no right or wrong answers —therefore feel free to choose/write any
answer.
1. Name
of
the
Respondent: ...............................................................................................
2. Age:
Below 25
3. Gender: M
36-45
46-55
Above 56
F
4. Education Level:
Postgraduate
5. Profession:
26-35
Under SSC
Businessman
SSC
Service Holder
HSC
Graduate
Housewife
Teacher
Student
If other please specify...............................................
6. Monthly Income:
Less than 10000
10000-30000
More than 30000
7. Mobile Operator: Teletalk Grameen Phone Airtel Banglalink
CityCell
8. What do you think how much time mobile banking takes than traditional
system?
Higher
Lower
Same
9. Do you use any mobile banking & mobile payment service?
Mobile Banking System in Bangladesh
1
Customer registration
Cash in
Cash out
Merchant payment
payment
Salary disbursement
foreign remittance
Air-time top-up
transfer None
Utility
Fund
10. What do you think about the cost of mobile banking than traditional banking?
Higher
Lower
Same
Affordable
11. What do you think? It isSpeedy process
Slow process
12. Which class of people can use mobile banking?
Upper Middle Poor All
Result and Findings from the survey:
Characteristic
Responden
ts
Percentage (%)
A. Higher
6
5%
B. Lower
70
65%
C. Same
40
30%
Total
116
8. What do you think how much
time mobile banking takes than
traditional system?
Source: Field Study
Figure (I): Graphical illustration of time mobile banking takes
Mobile Banking System in Bangladesh
2
Result and Findings from the survey:
Characteristic
Responden
ts
Percentage (%)
A. Customer registration
20
12%
B. Cash in
0
0%
C. Cash out
0
0%
D. Merchant payment
0
0%
E. Utility payment
34
20%
F. Salary disbursement
0
0%
G. Foreign remittance
10
7%
H. Airtime topup
37
21%
I. Fund transfer
10
7%
J. None
60
33%
Total
171
9. Do you use any mobile banking service?
Source: Field Study
3
Figure (ii): Graphical illustration of Mobile uses.
Mobile Banking System in Bangladesh
Result and Findings from the survey:
Characteristic
Responden
ts
Percentage (%)
A. Higher
0
0%
B. Lower
65
58%
C. Same
22
22%
D. Affordable
23
20%
Total
110
10. What do you think about the
cost of mobile banking than
traditional banking?
Source: Field Study
Figure (iii): Cost of Mobile Banking VS traditional banking
4
Mobile Banking System in Bangladesh
.
Result and Findings from the survey: Findings
from the survey:
Characteristic