Mobile banking system in Bangladesh

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Mobile banking system in Bangladesh -"Survey Questionnaire" 2014

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Mobile banking system in Bangladesh
Survey Questionnaire
Dear Participant,
I am a under graduate student, seeking my BBA program in East West University.
The purpose of my project paper is to study the prospect of m-banking system in
Bangladesh advantages and disadvantages, security issues etc.
Total time required for the survey is only 15-20 minutes and it will be ensured to
keep all the responses confidential. Only those who are directly involved in the
survey have access to the survey. I do really appreciate your contribution,
patience and would be grateful to you if the questionnaire returns to me on or
before 29th of February 2015.Completion of the questionnaire will be taken to
indicate consent.

There is no right or wrong answers —therefore feel free to choose/write any
answer.

1. Name
of
the
Respondent: ...............................................................................................
2. Age:

Below 25

3. Gender: M

36-45

46-55

Above 56

F

4. Education Level:
Postgraduate
5. Profession:

26-35

Under SSC

Businessman

SSC

Service Holder

HSC

Graduate

Housewife

Teacher

Student
If other please specify...............................................
6. Monthly Income:

Less than 10000

10000-30000

More than 30000

7. Mobile Operator:  Teletalk  Grameen Phone  Airtel  Banglalink 
CityCell
8. What do you think how much time mobile banking takes than traditional
system?
Higher

Lower

Same

9. Do you use any mobile banking & mobile payment service?

Mobile Banking System in Bangladesh

1

Customer registration
Cash in
Cash out
Merchant payment
payment
Salary disbursement
foreign remittance
Air-time top-up
transfer None

Utility
Fund

10. What do you think about the cost of mobile banking than traditional banking?
Higher

Lower

Same

Affordable

11. What do you think? It isSpeedy process

Slow process

12. Which class of people can use mobile banking?
Upper Middle Poor All

Result and Findings from the survey:
Characteristic

Responden
ts

Percentage (%)

A. Higher

6

5%

B. Lower

70

65%

C. Same

40

30%

  Total

116

8. What do you think how much
time mobile banking takes than
traditional system?

Source: Field Study

Figure (I): Graphical illustration of time mobile banking takes

Mobile Banking System in Bangladesh

2

Result and Findings from the survey:
Characteristic

Responden
ts

Percentage (%)

A. Customer registration

20

12%

B. Cash in

0

0%

C. Cash out

0

0%

D. Merchant payment

0

0%

E. Utility payment

34

20%

F. Salary disbursement

0

0%

G. Foreign remittance

10

7%

H. Air­time top­up

37

21%

I. Fund transfer

10

7%

J. None

60

33%

Total

171

9. Do you use any mobile banking service?

Source: Field Study

3
Figure (ii): Graphical illustration of Mobile uses.
Mobile Banking System in Bangladesh

Result and Findings from the survey:
Characteristic

Responden
ts

Percentage (%)

A. Higher

0

0%

B. Lower

65

58%

C. Same

22

22%

D. Affordable

23

20%

Total

110

10. What do you think about the
cost of mobile banking than
traditional banking?

Source: Field Study

Figure (iii): Cost of Mobile Banking VS traditional banking

4
Mobile Banking System in Bangladesh

.

Result and Findings from the survey: Findings
from the survey:
Characteristic

Responden
ts

Percentage (%)

A. Upper

41

39%

B. Middle

25

21%

C. Poor

0

0%

D. All

49

40%

Total

115

12. Which class of people can use mobile banking?

Source: Field Study

Figure (iv): User Class of M-banking

Mobile Banking System in Bangladesh

5

6
Mobile Banking System in Bangladesh

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