Multiple Choice

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Multiple Choice
IT and Management Questions

Which of the following statements does NOT accurately characterize the nature of
problems?
A. A problem refers to any difference between an actual situation and a desired
situation.
B. A problem refers to any difference between an uncertain situation and a
perceived situation.
C. A performance deficiency occurs when actual performance is less than desired
performance.
D. A performance opportunity occurs when an actual situation turns out either
better than anticipated or offers the potential to be better than anticipated.
E. The challenge in dealing with any problem is to proceed with effective problem
solving.
B
A __________ occurs when actual performance is less than desired performance.
A. Performance issue.
B. Performance deficiency.
C. Performance opportunity.
D. Decision situation.
E. Management challenge.
B

A company purchases a new computer system for the purpose of streamlining the
processing of customer orders. The company’s objective is to decrease processing time so
that 98% of all orders are shipped within 24 hours of being received. After operating with
the new system for three months, the company was shipping 92% of all orders within 24
hours. This situation is an example of a __________.
A. Performance opportunity.
B. Ethical situation.
C. Performance deficiency.
D. Work process weakness.
E. Planning weakness.
C
A __________ occurs when an actual situation turns out either better than
anticipated or offers the potential to be better than anticipated.
A. Performance issue.
B. Performance deficiency.
C. Performance opportunity.
D. Decision situation.
E. Management challenge.
C
Suppose a work process is changed with the intent of increasing output by 5%.
After the first month of operation with the new work process, an output increase of 7% is
reported. This is an example of a __________.
A. Performance opportunity.
B. Ethical situation.
C. Performance deficiency.
D. Work process strength.
E. Planning strength.
A
Problem solving is the process of __________.
A. Choosing among alternative courses of action for dealing with a problem.
B. Identifying a discrepancy between actual and desired states, and then taking
appropriate corrective action.
C. Approaching a problem in a rational and logical manner.
D. Approaching a problem in an aggressive, corrective manner.
E. Finding a performance deficiency.
B
A(n) __________ is a choice among alternative possible courses of action.
A. Problem.

B.
C.
D.
E.

Performance deficiency.
Performance opportunity.
Decision.
Action plan.
D
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__________ is the ability to understand computers and use them to best
advantage.
A. Intellectual capital.
B. Computer competency.
C. Information competency.
D. Knowledge management.
E. Computer systems support.
B
__________ is the ability to utilize computers and information technology to
locate, retrieve, evaluate, organize, and analyze information for decision making.
A. Intellectual capital.
B. Computer competency.
C. Information competency.
D. Knowledge management.
E. Decision support management.
C

The increasing use of information technology has several implications for the

internal operations of organizations. Which of the following is NOT one of these

implications?

A. Individuals and teams can communicate more easily and share information.

B. Organizations can be flattened and operate with fewer levels of management.
C. The speed of decision making can be decreased.

D. Coordination and control among decision makers can be increased.

E. Better and timelier use of information is promoted.
C

All of the following statements about the impact of information technology (IT) are

correct EXCEPT:

A. People, teams, and departments are better connected by IT.

B. Supply chain management is improved by IT connections.

C. More things are done by outsourcing and partnerships using IT.

D. Organizations are taller as IT expands management levels.

E. Customer relationships management is improved by IT connections.

D

The increasing use of information technology (IT) can help organizations better
manage relationships with their environments in which of the following ways?
A. IT helps organizations with customer relationship management.

B. IT helps organizations work well with their resource suppliers.

C. IT allows outsourcing and other business contracts to be continuously and

efficiently managed.

D. All of the above are ways in which IT can help organizations manage

relationships with their environments.

E. None of the above is a way in which IT can help organizations manage

relationships with their environments.

D
__________ meets the specific information needs of managers as they make
decisions on a daily basis.
A. An extranet.
B. An intranet.
C. A management information system.
D. An enterprise-wide network.
E. An interorganizational information system.
C
__________ use the latest in information technology to collect, organize, and
distribute data in such as way that they become meaningful as information.
A. Network portals.
B. Information systems.
C. Computer networks.
D. Systems analysis packages.
E. Information control portals.
B
__________ are raw facts and observations.
A. Data.
B. Information.
C. Decisions.
D. Perceptions.
E. Files.
A
__________ is __________ made useful and meaningful for decision making.
A.
B.
C.
D.
E.

Information  understandability.
Timeliness  data.
Data  information.
E-commerce  information.
Information  data.
E

Which of the following is not a characteristic of useful information?
A. The information is available when needed.

B. The information is accurate and reliable.

C. The information is complete and sufficient for the task at hand.

D. The information is appropriate for the task at hand.

E. The information will enable the user to be involved in making decisions and
increase the likelihood of his/her commitment to those decisions.
E
Useful information meets the test of five criteria. These criteria are
__________.
A.
B.
C.
D.
E.

Timeliness, quantity, completeness, relevance, and understandability.
Timeliness, quality, completeness, relevance, and understandability.
Timeliness, quality, completeness, relevance, and acceptance.
Timeliness, quantity, quality, completeness, and acceptance.
Timeliness, completeness, relevance, applicability, and acceptance.
B

Information technology has numerous important effects on the manager’s job.
Which one of the following is NOT one of these effects?
A. Only the informational managerial role identified by Henry Minztberg involves
communication and information processing.
B. Any manager must act as a nerve center of information flows, interacting with
many sources in gathering, giving, and receiving information.
C. Managers use information to make decisions in fulfilling the management
functions of planning, organizing, leading, and controlling.
D. Managers must have a personal commitment to computer and information
competency, and a willingness to utilize developments in information technology
to best advantage.
E. Managers should be devoted to implementing and maintaining the very best
available information systems.
A
The advantages of appropriate information technology (IT) utilization include all of
the following EXCEPT:
A. MIS utilization allows for better and timelier access to useful information, as
well as for involving more people in the planning process.
B. MIS utilization allows for more ongoing and informed communication among all
parts of the organization, helping ensure better coordination and integration.
C. MIS utilization allows for better and more frequent communication with all
organization members and key environmental stakeholders.
D. MIS utilization allows for greater reliance on computer and information
technology in addressing the challenges faced by an organization.
E. MIS utilization allows for more immediate and complete measurement of
performance results, thereby allowing real-time solutions to performance
problems.

D

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