MUHAMMAD SYAHMIN BIN ABDUL AZIZ
CONTACT
Address 1
(Permanent)
: Lot 2002 Kg. Bukit Chenda, Gunong,
Postcode
: 16090
City
: Bachok
State
: Kelantan Darul Naim
Address 2
: H-19-09 Flora Damansara Jalan PJU 8/9,
Address 2
Damansara Perdana,
Postcode
: 47820
City
: Petaling Jaya
State
: Selangor Darul Ehsan
Phone no
: 019 – 4506200 (mobile)
09 – 7834664 (home)
Email
:
[email protected]
PERSONAL PARTICULAR
Date of birth
: 31 May 1987
Age
: 23 years old
Marital status
: Single
Nationality
: Malaysian
Race
: Malay
Religion
: Islam
Gender
: Male
PERSONALITY AND STRENGTH
Young, energetic, proactive and always willing to learn any new knowledge in order to gain
experiences in terms of technical and management.
Skilled at learning new concepts quickly, working well under pressure, and communicating
ideas clearly and effectively.
A young researcher who is never gives up on developing his skills in order to carry out his task.
Willing to do overtime job and also enjoy working outstation
Initiative, self-motivated and positive thinking.
A soft spoken person, but get strict when the situation requires me to
Give & take in any programs and obey orders given to achieve target.
Committed & discipline in work.
Team work
EDUCATION
B.Sc. Degree in Biological Science (majoring in Microbiology) with 2.90
C.G.P.A. and;
2006 2009
Minor in Management
Universiti Sains Malaysia (USM)
Life science (Sains Hayat) with 3.45 C.G.P.A.
Kolej Matrikulasi Pahang (KMPh)
2005 2006
Malaysian University English Test (MUET) with Band 4
Sijil Pelajaran Malaysia (SPM) with 6 A1, 3 A2 and 1 B3
Maktab Rendah Sains MARA Bitara Langkawi
Penilaian Menengah Rendah (PMR) with 9A’s
Sekolah Menengah Kebangsaan Sri Gunong
Ujian Penilaian Sekolah Rendah (UPSR) with 5A’s
Sekolah Kebangsaan Sri Gunong
LIST OF SUBJECTS TAKEN IN UNIVERSITI SAINS MALAYSIA (USM)
2003 2004
2000 2002
1994 1999
MAJOR SUBJECTS (Only related
subjects are listed)
UNIVERSITY COURSE
Islamic and Asia Civilization (TITAS)
Biostatistics
Calculus I
Thinking Techniques (Teknik
Berfikir)
Bahasa Malaysia IV
MINOR SUBJECTS
English Language
Ethnics Relation
Basic in Management
English for Science and Medical
Financial and Accounting
Chinese Language I (Basic)
Marketing
Organizational Behavior
JOB EXPERIANCES
Working as Call Centre Executive for VADS bhd. under TMIS (TM Internet Services)
department for 7 months (8 February until 30 August 2010). Primarily responsible for any
technical problems regarding internet services. Act as combo agent to report or solve (if possible)
any case including telephone line (DEL – direct exchange line) and also CARDS (I-talk, home
prepaid, ring-ring cards and etc.). In order to be entitled as combo agent, I need to attend several
trainings such as customer service representative training for 2 months, DEL training for 1 week
and CARDS training for 1 week. Some of the systems that I familiarized with during the working
period are I-CARE, ICOMM, MCMB, Session DB, Session DB Rad Usage, BMS (Building
Management System), MIPS, IP Prepaid, IP Postpaid, Cynergy, SAMS and Webstar. All those
systems have their own purposes and are required in order to attend any case reported by
customer. Within 7 months working as call centre executive, I managed to obtain a significant
amount of knowledge and able to improve my soft skills as customer service agent.
ADDITIONAL SKILLS
Computer skills:
-Operating system: Windows XP/Vista/Seven
-Microsoft Office 2003/2007 and Open Office.org
-Adobe Acrobat
-Adobe Photoshop CS2/CS3
-Computer hardware maintenance
Internet Services (Streamyx) and Telephone line (Direct Exchange Line) networking
system:
àHome Networking System for both Streamyx and DEL
àTM DSL network:
-DSLAM
-BRAS
-RADIUS
-Metro E
-Cable connection (Fibre optic/Copper cable)
àDEL Network:
-Exchange
-Cabinet
-Drop point
Customer Service Skills:
-Effective call management
-Clear communication
-Build rapport with customer
-Be active listening
-Showing empathy
-Taking ownership
-Be a problem solver
-Choosing the right attitude
LANGUAGES
(Proficiency: 0=Poor - 10=Excellent)
Language
Spoken
Written
Bahasa Melayu
8
9
English
6
8
JOB PREFERENCES
Expected monthly salary
: MYR +2000
Willing to travel
: Yes
Willing to relocate
: Will consider
Willing to do overtime
: Yes
Willing to work in shift
: Yes
Possess own transport
: Yes
Availability
: Immediately
REFERENCES
REFERENCE 1
Name
: Dr. Siti Azizah Mohd Nor
Position
: Associate Professor (Molecular Ecology)
Relationship
: Lecturer
Company
: University Sains Malaysia (Pusat Pengajian Sains Kajihayat)
Phone no.
: 604 – 653 3888 – ext: 4004
Email
:
[email protected]
REFERENCE 2
Name
: Azrul Ikhtar bin Abdul Aziz
Relationship
: Sibling
Position
: General Manager (GM)
Company
: Vital Delta Sdn. Bhd.
Mobile
: 019 – 3836507
Phone no.
: 03 – 51225548
Email
:
[email protected]
REFERENCE 3
Name
: Syed Abdul Hamid
Position
: Team Leader
Relationship
: Former Supervisor
Company
: VADS bhd.
Telephone
: 012-3094824