Mysap Healthcare Focus Areass
Content
mySAP Healthcare
Solution Focus Areas
Sapphire Lisbon 2002
Leo Schneider
Dr. Harald Pitz
Vice President
mySAP Healthcare
SAP AG
Product Manager
mySAP Healthcare
SAP AG
SAP in the Healthcare Industry
Healthcare is a major industry of SAP´s Public Services
practice, which is operating globally. SAP´s Public Services
business contributes to SAP´s overall revenue with
approximately 11%
SAP has approx. 800 Healthcare installations worldwide. The
mySAP Healthcare solution focuses Healthcare provider
organizations
mySAP Healthcare offers an end-to-end solution from ERP
(back office) to e-Health including solutions for patient
management and accounting as well as seamlessly
integrated clinical solutions provided by partners.
Customers live since 1994
SAP AG 2002, mySAP Healthcare Solution Focus Areas2
1
mySAP Healthcare: Customers Worldwide
Finland
Denmark
Ireland U.K Belgium
Netherlands
Luxemburg Germany
Switzerland Austria
Spain Italy Greece
Portugal
Turkey
Israel
Canada*
USA
Mexico
India
Colombia
Japan
Malaysia
Brazil
Singapore
Indonesia*
Chile
South
Africa
Argentina
Australia
Languages: English, French, German, Spanish, Dutch, and others
SAP Patient Management currently not available for several countries including
Australia, Brazil, Belgium, Chile, Denmark, Japan, UK; SAP Patient Management
can be available as a localized version or as project solutions
New
Zealand
SAP AG 2002, mySAP Healthcare Solution Focus Areas3
mySAP Healthcare: Key Strategic Messages
1
Integration
of clinical and patient-oriented processes
with administrative and financial processes
Empowerment
2
through healthcare-specific roles, workplaces
and enterprise portals
Collaboration
3
work together seamlessly across organization
boundaries as if they were one entity
SAP AG 2002, mySAP Healthcare Solution Focus Areas4
2
What Drives Our Customers ...
3
2
Increased Patient
Expectations
Regulation / Legal Requirements
Healthcare Provider
Organization
1
4
Limited Budgets
5
Public Initiatives
Competition, Mergers & Acquisitions
SAP AG 2002, mySAP Healthcare Solution Focus Areas5
What Drives Our Customers ...
Business Needs,
Activities of Our
Customers and SAP’s
Solution Offering
SAP AG 2002, mySAP Healthcare Solution Focus Areas6
3
Business Need: Manage Limited Budgets
Limited Budgets
Æ Cost Pressure e.g.
Examples of how mySAP
Healthcare could assist:
Budget caps, budget cuts
Limited revenue opportunities
mySAP Business
Intelligence assists you in
gaining insight into which
clinical processes drive
your costs.
Losses, decreasing profits
Possible Activities
Increase cost and revenue
transparency
Reduce process costs
Standardize clinical processes
Improve treatment efficiency
Outsource services
mySAP SRM helps you to
cut your inventories, to
reduce your procurement
costs and to integrate your
internal clinical supply
chain.
SAP Patient Management
scheduling enables you to
plan and manage your
patient visits effectively.
SAP AG 2002, mySAP Healthcare Solution Focus Areas7
Service and Revenue Controlling with mySAP BI
99 Ad
AdHoc
Hocanalysis
analysis
99 Drilldown
Drilldowndown
down/ /across
across
99 Filter
Filter
99 Authorization
Authorizationconcept
concept
99 OLAP
OLAPfunctionality
functionality/ /navigation
navigation
99 Exceptions
Exceptionsand
andconditions
conditions
99 ......
SAP AG 2002, mySAP Healthcare Solution Focus Areas8
4
Occupancy Monitoring with mySAP BI
SAP AG 2002, mySAP Healthcare Solution Focus Areas9
mySAP Business Intelligence for Healthcare
University Hospital Kiel about
mySAP BI for Healthcare:
“SAP BW is open for non-SAP data from clinical
systems and supports different types of Cost
Object Controlling so that cost object data can be
combined at case level.”
Dr. Christiane Hinck-Kneip, Coding Director
“SAP BW more than convinced us just in the
pilot phase!”
Manfred Baxmann, CFO
SAP AG 2002, mySAP Healthcare Solution Focus Areas10
5
Key Challenges for Procurement
Creation and processing of purchase order (PO) costs
between £30 - £250!
Procurement of indirect goods and services
accounts for 30-60% of the total spend of an
organisation
Overhead costs for procuring a £5 item are the
same as for a £4,000 item
There are 39 steps (plus or minus ten) needed
to process an average PO in the traditional
way
Source: Purchasing Magazine
SAP AG 2002, mySAP Healthcare Solution Focus Areas11
mySAP Supply Chain Management for Healthcare
Montefiore Medical Center about
mySAP SCM for Healthcare:
“The information system and related process improvement
saved from $4 million to $6 million in supply management
costs in 1997, the first year of operation.”
Charles Agins, Vice President of Finance
“The supply management and financial reporting capabilities
of the enterprise resource planning system are crucial to
Montefiore's efforts to be competitive on quality, pricing and
service in the New York healthcare market.”
Elaine Brennan, Vice President of Operations
“The person ordering the supplies can see the items
confirmed, track their progress, know when they're received
and verify that an invoice was presented and paid.”
Joseph DiChiara, Manager of Contracts and Vendor Relations
SAP AG 2002, mySAP Healthcare Solution Focus Areas12
6
Business Need: Manage Regulation / Legal Requirements
Regulation / Legal Requirements
Processes such as accounting depend on
legal requirements (e.g. DRG-based)
Public healthcare reporting
HIPAA (US)
Frequent changes
Possible Activities
Deploy flexible, powerful and globally
available solution to be flexible and
able to respond to changes quickly
Establish flexible reporting meeting
internal and external, current and
future needs
Use IT assisting in change
management (instead of a barrier)
Examples of how mySAP
Healthcare could assist:
mySAP Business
Intelligence has the
flexibility to meet your
reporting needs.
SAP Patient Management
billing provides a flexible
rule-based framework
which enables the
deployment of various
billing systems.
mySAP Healthcare is
implemented in more than
30 countries worldwide
and meets and combines
the needs of various
healthcare systems.
SAP AG 2002, mySAP Healthcare Solution Focus Areas13
Example: Workplace for DRG-Based Documentation
SAP AG 2002, mySAP Healthcare Solution Focus Areas14
7
SAP Patient Management
Hospital Britanico de Buenos Aires
about SAP Patient Management:
“SAP Patient Management - a solid, dependable and flexible
product. The implementation project was finished on time and
within budget, the go-live was smooth and the users are
satisfied with the system functionality.”
Osvaldo Mauro, Director of the Informatics Project
SAP AG 2002, mySAP Healthcare Solution Focus Areas15
SAP BW – Base for mySAP Business Intelligence
SEM
- Planning and Simulation
- Balanced Scorecard
mySAP Enterprise Portals
e.g. for Hospital Chief Executive Officer
Analytical Applications
Benchmarking
BW Reporting
SAP BW
mySAP
Healthcare
P
SA
P
SA
SAP AG 2002, mySAP Healthcare Solution Focus Areas16
8
P
SA
mySAP Business Intelligence for Healthcare
Schön Clinics Group about
mySAP BI for Healthcare:
“What impressed us most of all were the simple, flexible data
extraction options and the high degree of integration with
mySAP Healthcare.
In particular, users are pleased with the option that enables
them to generate creative, ad hoc evaluations.”
Manfred Volmer, Business Manager Schoen Clinics
SAP AG 2002, mySAP Healthcare Solution Focus Areas17
Business Need: Manage Increased Patient Expectations
Increased Patient Expectations
Ageing population
Increased demand for information
Improve patient relations & satisfaction
Consumerism
Possible Activities
Establish various information
channels, e.g. phone, fax and Web
Manage waiting lists effectively
Reduce waiting time
Extended ways of consumer focus
and patient interaction
Prepare for (published) hospital
benchmarks
SAP AG 2002, mySAP Healthcare Solution Focus Areas18
9
Examples of how mySAP
Healthcare could assist:
mySAP Enterprise Portals
provide role-based
information & patient
services via the web.
mySAP CRM Customer
Interaction Center helps
you to manage your
patient relations using
various channels.
SAP Patient Management
helps you to manage
waiting lists effectively
and reduces waiting time
for treatments.
mySAP CRM for Healthcare
Turning customer orientation into a powerful competitive advantage for
your healthcare organization
Patients
External physicians
Clinics
Citizens
...
Interact with Patients
and GPs through the CIC
Campaigns for Treatment
Follow-Up
Home Care Services
Analyze Patient Segments
SAP AG 2002, mySAP Healthcare Solution Focus Areas19
mySAP CRM CIC – Provide Central Source of Information to Your
Patients
SAP AG 2002, mySAP Healthcare Solution Focus Areas20
10
Example: Waiting List Processing Including Planning for Surgery
and Admission
Display of
Waiting List
Planning Tool for
Surgery and
Admission
SAP AG 2002, mySAP Healthcare Solution Focus Areas21
Example: Scheduling an Outpatient Follow-Up Visit
SAP AG 2002, mySAP Healthcare Solution Focus Areas22
11
mySAP Healthcare
Hospital of the “Barmherzigen
Schwestern” Linz (Austria) about
mySAP Healthcare:
“Besides optimized patient orientation, time and
cost savings are the result of the project’s wide
scope.”
SAP AG 2002, mySAP Healthcare Solution Focus Areas23
Business Need: Follow Public Initiatives
Public or Political Initiatives such as
IOM Study: Reduce Treatment Errors
Make hospital services more transparent
Limit “free” hospital treatment
Publish hospital quality
Possible Activities
Use of integrated systems where data is
entered once and information is available
where needed
Get internal reporting ready to support public
reporting
Focus on clinical pathways
Set up data on a hospital group level /
provincial level, participate in benchmarking
SAP AG 2002, mySAP Healthcare Solution Focus Areas24
12
Examples of how
mySAP Healthcare
could assist:
mySAP Healthcare
integrates all data in
your enterprise –
financial, logistic,
personnel, patient data,
etc.
mySAP SCM for
Healthcare integrates
the internal clinical
supply chain with
external procurement
mySAP BI combines all
this data regardless of
its source.
mySAP Healthcare
Basque Region (Spain) about
mySAP Healthcare:
“Now there is centralized hospital management.
Each hospital gets funding on a contract basis
per service. This new approach is more modern
and entrepreneurial. The SAP project was the
cornerstone of the whole reform. With the new
system, we needed information that was
integrated and had required functionality.”
SAP Project Manager from Basque Region in Spain
SAP AG 2002, mySAP Healthcare Solution Focus Areas25
Business Need: Manage Competition, Mergers & Acquisition
Competition, Mergers & Acquisition
Complex IT landscape
High TCO, missing IT skills
Difficulties for end users
Differentiation
mySAP Enterprise Portals
provide seamless
integration of systems
from different vendors.
Possible Activities
Integrate IT infrastructure
Deploy role-based enterprise portals
to offer unified access to different
systems and sources of information
Provide services centrally
Consolidate information
Provide unique logon
Establish brand
Examples of how mySAP
Healthcare could assist:
SAP AG 2002, mySAP Healthcare Solution Focus Areas26
13
mySAP Technology
provides a framework for a
fully integrated IT
landscape, e.g. single
sign-on.
SAP Financials and BI
contain enterprise-wide
consolidation of financial,
administrative and patientrelated data.
Example: Frontend Integration with Enterprise Portals
Networked
Software
Role-Specific Enterprise Portal
SAP AG 2002, mySAP Healthcare Solution Focus Areas27
mySAP Enterprise Portal: Data Warehouse Access
SAP AG 2002, mySAP Healthcare Solution Focus Areas28
14
Centralize Your Enterprise Services
SAP AG 2002, mySAP Healthcare Solution Focus Areas29
mySAP Technology
Hospital of the “Barmherzigen
Schwestern” Linz (Austria) about
mySAP Technology:
“Basis for the project were the many isolated applications
within our old IT landscape.
The integrated, patient-centric view facilitates the choice for
optimal treatment.”
Dr. Christian Gierlinger, IT-Manager
SAP AG 2002, mySAP Healthcare Solution Focus Areas30
15
Summary of Benefits
and ROI References
What Drives Our Customers ...
3
2
Increased Patient
Expectations
Regulation / Legal Requirements
Healthcare Provider
Organization
1
4
Limited Budgets
5
Competition, Mergers & Acquisitions
SAP AG 2002, mySAP Healthcare Solution Focus Areas32
16
Public Initiatives
Changing Healthcare Environment
Spanish customer about the changing
healthcare environment:
“Our hospital needs to look at itself differently. We need to
focus on things like productivity and ROI. In other words,
we need to begin to see ourselves like a business.”
SAP Project Leader in Spain
SAP AG 2002, mySAP Healthcare Solution Focus Areas33
mySAP Healthcare – Benefits and ROI
Personnel
Staff is more productive
Admission department can
handle 33% more patients
Procurement
Reduced procurement costs
Procurement costs reduced
by 3% due to vendor
discounts, with expected
reductions from 5% to 10%
after the system is in place
for more time
Better relationship with vendors
Leverage volume discounts via centralized purchasing
Faster payment cycle resulting in better payment terms
Inventory
Lower inventory numbers due to centralized buying and more global
view of materials management
Information
Higher quality of information
Inventory levels decreased
by 10%
Number of payroll mistakes
decreased from 30% to 5%
Better information visibility
Better information integration
Financial
Management
Improved financial processes and controlling functions
Decrease the time to close books
Increased cost visibility
Patient Billing
Time to pay debts reduced
from 50 days to 30 days
Improved and faster bill collections
Respond to patient billing questions more easily, resulting in better
patient service 2.5
Patient Service
Time to close books
decreased from 6 months to
2.5 months
Time to send a bill reduced
from 3 weeks to 1 day
Number of unpaid claims
decreased by 5%
Improvements in collecting and integrating patient information
Length of time spent waiting for lab results decreased
More personalized patient service
Source: Benchmarking Partners: Overview and Results of the SAP ROI Assessment in Healthcare
SAP AG 2002, mySAP Healthcare Solution Focus Areas34
17
mySAP Healthcare – Benefits and ROI
Purchased
Materials Cost
Reduction
SAP enables organizations to partner with suppliers to collectively identify
opportunities to reduce costs and improve service
2-3% reduction of
materials costs
Negotiate more effectively with suppliers
Decrease the number of standard items purchased
Consolidate vendors
Reduce acquisition costs by reducing the number of purchase orders required
Inventory and
Inventory Carrying
Cost Reduction
Inventory reduction of materials and supplies
Reduce inventory
levels, ranging
… can handleIncreased
33%
more patients
inventory visibility and accuracy
from 10%-90%
Improved forecasting and planning capabilities
… time to close books from 6 to 2.5 months
Lower inventory carrying costs
Savings of 50% for
Streamline order
and payment processingby 10%
… Procurement
inventory
levels
decreased
each order
Process Cost
Reduce errors and exceptions
processed with
Reduction
mySAP Healthcare
… time to send a bill reduced from 3 weeks to 1 day
IT Program Cost
Reduction
Reduce IT costs by replacing standalone systems with mySAP Healthcare
Savings of up to
25%
Data Consistency
and Accuracy
Access to RealTime Information
Time savings
Employees can manage their departments better and deal with issues as they occur
Facilitate faster assessment and decision-making
Migration from
Administrative to
Value-Added
Activities
Spend more time analyzing exceptions than looking for exceptions
Focus on planning instead of fire-fighting
Source: The ROI Report: Implementing SAP in the Public Services Sector
SAP AG 2002, mySAP Healthcare Solution Focus Areas35
What Makes mySAP Healthcare Unique?
Unique vision and implementation of integrated clinical,
patient administrative and financial processes
Many years of experience in the healthcare sector
(deployed in over 800 hospitals worldwide) guarantee the
implementation of best practices for Healthcare
ou
y
k
Healthcare customers have shown that mySAP
Healthcare enables them to maximize the value of their IT
investment
T
n
a
h
SAP combines leading technology with low total cost of
ownership
It gives the flexibility to adapt IT to changing business
processes
SAP AG 2002, mySAP Healthcare Solution Focus Areas36
18
Copyright 2001 SAP AG. All Rights Reserved
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SAP AG 2002, mySAP Healthcare Solution Focus Areas37
19
Solution Focus Areas
Sapphire Lisbon 2002
Leo Schneider
Dr. Harald Pitz
Vice President
mySAP Healthcare
SAP AG
Product Manager
mySAP Healthcare
SAP AG
SAP in the Healthcare Industry
Healthcare is a major industry of SAP´s Public Services
practice, which is operating globally. SAP´s Public Services
business contributes to SAP´s overall revenue with
approximately 11%
SAP has approx. 800 Healthcare installations worldwide. The
mySAP Healthcare solution focuses Healthcare provider
organizations
mySAP Healthcare offers an end-to-end solution from ERP
(back office) to e-Health including solutions for patient
management and accounting as well as seamlessly
integrated clinical solutions provided by partners.
Customers live since 1994
SAP AG 2002, mySAP Healthcare Solution Focus Areas2
1
mySAP Healthcare: Customers Worldwide
Finland
Denmark
Ireland U.K Belgium
Netherlands
Luxemburg Germany
Switzerland Austria
Spain Italy Greece
Portugal
Turkey
Israel
Canada*
USA
Mexico
India
Colombia
Japan
Malaysia
Brazil
Singapore
Indonesia*
Chile
South
Africa
Argentina
Australia
Languages: English, French, German, Spanish, Dutch, and others
SAP Patient Management currently not available for several countries including
Australia, Brazil, Belgium, Chile, Denmark, Japan, UK; SAP Patient Management
can be available as a localized version or as project solutions
New
Zealand
SAP AG 2002, mySAP Healthcare Solution Focus Areas3
mySAP Healthcare: Key Strategic Messages
1
Integration
of clinical and patient-oriented processes
with administrative and financial processes
Empowerment
2
through healthcare-specific roles, workplaces
and enterprise portals
Collaboration
3
work together seamlessly across organization
boundaries as if they were one entity
SAP AG 2002, mySAP Healthcare Solution Focus Areas4
2
What Drives Our Customers ...
3
2
Increased Patient
Expectations
Regulation / Legal Requirements
Healthcare Provider
Organization
1
4
Limited Budgets
5
Public Initiatives
Competition, Mergers & Acquisitions
SAP AG 2002, mySAP Healthcare Solution Focus Areas5
What Drives Our Customers ...
Business Needs,
Activities of Our
Customers and SAP’s
Solution Offering
SAP AG 2002, mySAP Healthcare Solution Focus Areas6
3
Business Need: Manage Limited Budgets
Limited Budgets
Æ Cost Pressure e.g.
Examples of how mySAP
Healthcare could assist:
Budget caps, budget cuts
Limited revenue opportunities
mySAP Business
Intelligence assists you in
gaining insight into which
clinical processes drive
your costs.
Losses, decreasing profits
Possible Activities
Increase cost and revenue
transparency
Reduce process costs
Standardize clinical processes
Improve treatment efficiency
Outsource services
mySAP SRM helps you to
cut your inventories, to
reduce your procurement
costs and to integrate your
internal clinical supply
chain.
SAP Patient Management
scheduling enables you to
plan and manage your
patient visits effectively.
SAP AG 2002, mySAP Healthcare Solution Focus Areas7
Service and Revenue Controlling with mySAP BI
99 Ad
AdHoc
Hocanalysis
analysis
99 Drilldown
Drilldowndown
down/ /across
across
99 Filter
Filter
99 Authorization
Authorizationconcept
concept
99 OLAP
OLAPfunctionality
functionality/ /navigation
navigation
99 Exceptions
Exceptionsand
andconditions
conditions
99 ......
SAP AG 2002, mySAP Healthcare Solution Focus Areas8
4
Occupancy Monitoring with mySAP BI
SAP AG 2002, mySAP Healthcare Solution Focus Areas9
mySAP Business Intelligence for Healthcare
University Hospital Kiel about
mySAP BI for Healthcare:
“SAP BW is open for non-SAP data from clinical
systems and supports different types of Cost
Object Controlling so that cost object data can be
combined at case level.”
Dr. Christiane Hinck-Kneip, Coding Director
“SAP BW more than convinced us just in the
pilot phase!”
Manfred Baxmann, CFO
SAP AG 2002, mySAP Healthcare Solution Focus Areas10
5
Key Challenges for Procurement
Creation and processing of purchase order (PO) costs
between £30 - £250!
Procurement of indirect goods and services
accounts for 30-60% of the total spend of an
organisation
Overhead costs for procuring a £5 item are the
same as for a £4,000 item
There are 39 steps (plus or minus ten) needed
to process an average PO in the traditional
way
Source: Purchasing Magazine
SAP AG 2002, mySAP Healthcare Solution Focus Areas11
mySAP Supply Chain Management for Healthcare
Montefiore Medical Center about
mySAP SCM for Healthcare:
“The information system and related process improvement
saved from $4 million to $6 million in supply management
costs in 1997, the first year of operation.”
Charles Agins, Vice President of Finance
“The supply management and financial reporting capabilities
of the enterprise resource planning system are crucial to
Montefiore's efforts to be competitive on quality, pricing and
service in the New York healthcare market.”
Elaine Brennan, Vice President of Operations
“The person ordering the supplies can see the items
confirmed, track their progress, know when they're received
and verify that an invoice was presented and paid.”
Joseph DiChiara, Manager of Contracts and Vendor Relations
SAP AG 2002, mySAP Healthcare Solution Focus Areas12
6
Business Need: Manage Regulation / Legal Requirements
Regulation / Legal Requirements
Processes such as accounting depend on
legal requirements (e.g. DRG-based)
Public healthcare reporting
HIPAA (US)
Frequent changes
Possible Activities
Deploy flexible, powerful and globally
available solution to be flexible and
able to respond to changes quickly
Establish flexible reporting meeting
internal and external, current and
future needs
Use IT assisting in change
management (instead of a barrier)
Examples of how mySAP
Healthcare could assist:
mySAP Business
Intelligence has the
flexibility to meet your
reporting needs.
SAP Patient Management
billing provides a flexible
rule-based framework
which enables the
deployment of various
billing systems.
mySAP Healthcare is
implemented in more than
30 countries worldwide
and meets and combines
the needs of various
healthcare systems.
SAP AG 2002, mySAP Healthcare Solution Focus Areas13
Example: Workplace for DRG-Based Documentation
SAP AG 2002, mySAP Healthcare Solution Focus Areas14
7
SAP Patient Management
Hospital Britanico de Buenos Aires
about SAP Patient Management:
“SAP Patient Management - a solid, dependable and flexible
product. The implementation project was finished on time and
within budget, the go-live was smooth and the users are
satisfied with the system functionality.”
Osvaldo Mauro, Director of the Informatics Project
SAP AG 2002, mySAP Healthcare Solution Focus Areas15
SAP BW – Base for mySAP Business Intelligence
SEM
- Planning and Simulation
- Balanced Scorecard
mySAP Enterprise Portals
e.g. for Hospital Chief Executive Officer
Analytical Applications
Benchmarking
BW Reporting
SAP BW
mySAP
Healthcare
P
SA
P
SA
SAP AG 2002, mySAP Healthcare Solution Focus Areas16
8
P
SA
mySAP Business Intelligence for Healthcare
Schön Clinics Group about
mySAP BI for Healthcare:
“What impressed us most of all were the simple, flexible data
extraction options and the high degree of integration with
mySAP Healthcare.
In particular, users are pleased with the option that enables
them to generate creative, ad hoc evaluations.”
Manfred Volmer, Business Manager Schoen Clinics
SAP AG 2002, mySAP Healthcare Solution Focus Areas17
Business Need: Manage Increased Patient Expectations
Increased Patient Expectations
Ageing population
Increased demand for information
Improve patient relations & satisfaction
Consumerism
Possible Activities
Establish various information
channels, e.g. phone, fax and Web
Manage waiting lists effectively
Reduce waiting time
Extended ways of consumer focus
and patient interaction
Prepare for (published) hospital
benchmarks
SAP AG 2002, mySAP Healthcare Solution Focus Areas18
9
Examples of how mySAP
Healthcare could assist:
mySAP Enterprise Portals
provide role-based
information & patient
services via the web.
mySAP CRM Customer
Interaction Center helps
you to manage your
patient relations using
various channels.
SAP Patient Management
helps you to manage
waiting lists effectively
and reduces waiting time
for treatments.
mySAP CRM for Healthcare
Turning customer orientation into a powerful competitive advantage for
your healthcare organization
Patients
External physicians
Clinics
Citizens
...
Interact with Patients
and GPs through the CIC
Campaigns for Treatment
Follow-Up
Home Care Services
Analyze Patient Segments
SAP AG 2002, mySAP Healthcare Solution Focus Areas19
mySAP CRM CIC – Provide Central Source of Information to Your
Patients
SAP AG 2002, mySAP Healthcare Solution Focus Areas20
10
Example: Waiting List Processing Including Planning for Surgery
and Admission
Display of
Waiting List
Planning Tool for
Surgery and
Admission
SAP AG 2002, mySAP Healthcare Solution Focus Areas21
Example: Scheduling an Outpatient Follow-Up Visit
SAP AG 2002, mySAP Healthcare Solution Focus Areas22
11
mySAP Healthcare
Hospital of the “Barmherzigen
Schwestern” Linz (Austria) about
mySAP Healthcare:
“Besides optimized patient orientation, time and
cost savings are the result of the project’s wide
scope.”
SAP AG 2002, mySAP Healthcare Solution Focus Areas23
Business Need: Follow Public Initiatives
Public or Political Initiatives such as
IOM Study: Reduce Treatment Errors
Make hospital services more transparent
Limit “free” hospital treatment
Publish hospital quality
Possible Activities
Use of integrated systems where data is
entered once and information is available
where needed
Get internal reporting ready to support public
reporting
Focus on clinical pathways
Set up data on a hospital group level /
provincial level, participate in benchmarking
SAP AG 2002, mySAP Healthcare Solution Focus Areas24
12
Examples of how
mySAP Healthcare
could assist:
mySAP Healthcare
integrates all data in
your enterprise –
financial, logistic,
personnel, patient data,
etc.
mySAP SCM for
Healthcare integrates
the internal clinical
supply chain with
external procurement
mySAP BI combines all
this data regardless of
its source.
mySAP Healthcare
Basque Region (Spain) about
mySAP Healthcare:
“Now there is centralized hospital management.
Each hospital gets funding on a contract basis
per service. This new approach is more modern
and entrepreneurial. The SAP project was the
cornerstone of the whole reform. With the new
system, we needed information that was
integrated and had required functionality.”
SAP Project Manager from Basque Region in Spain
SAP AG 2002, mySAP Healthcare Solution Focus Areas25
Business Need: Manage Competition, Mergers & Acquisition
Competition, Mergers & Acquisition
Complex IT landscape
High TCO, missing IT skills
Difficulties for end users
Differentiation
mySAP Enterprise Portals
provide seamless
integration of systems
from different vendors.
Possible Activities
Integrate IT infrastructure
Deploy role-based enterprise portals
to offer unified access to different
systems and sources of information
Provide services centrally
Consolidate information
Provide unique logon
Establish brand
Examples of how mySAP
Healthcare could assist:
SAP AG 2002, mySAP Healthcare Solution Focus Areas26
13
mySAP Technology
provides a framework for a
fully integrated IT
landscape, e.g. single
sign-on.
SAP Financials and BI
contain enterprise-wide
consolidation of financial,
administrative and patientrelated data.
Example: Frontend Integration with Enterprise Portals
Networked
Software
Role-Specific Enterprise Portal
SAP AG 2002, mySAP Healthcare Solution Focus Areas27
mySAP Enterprise Portal: Data Warehouse Access
SAP AG 2002, mySAP Healthcare Solution Focus Areas28
14
Centralize Your Enterprise Services
SAP AG 2002, mySAP Healthcare Solution Focus Areas29
mySAP Technology
Hospital of the “Barmherzigen
Schwestern” Linz (Austria) about
mySAP Technology:
“Basis for the project were the many isolated applications
within our old IT landscape.
The integrated, patient-centric view facilitates the choice for
optimal treatment.”
Dr. Christian Gierlinger, IT-Manager
SAP AG 2002, mySAP Healthcare Solution Focus Areas30
15
Summary of Benefits
and ROI References
What Drives Our Customers ...
3
2
Increased Patient
Expectations
Regulation / Legal Requirements
Healthcare Provider
Organization
1
4
Limited Budgets
5
Competition, Mergers & Acquisitions
SAP AG 2002, mySAP Healthcare Solution Focus Areas32
16
Public Initiatives
Changing Healthcare Environment
Spanish customer about the changing
healthcare environment:
“Our hospital needs to look at itself differently. We need to
focus on things like productivity and ROI. In other words,
we need to begin to see ourselves like a business.”
SAP Project Leader in Spain
SAP AG 2002, mySAP Healthcare Solution Focus Areas33
mySAP Healthcare – Benefits and ROI
Personnel
Staff is more productive
Admission department can
handle 33% more patients
Procurement
Reduced procurement costs
Procurement costs reduced
by 3% due to vendor
discounts, with expected
reductions from 5% to 10%
after the system is in place
for more time
Better relationship with vendors
Leverage volume discounts via centralized purchasing
Faster payment cycle resulting in better payment terms
Inventory
Lower inventory numbers due to centralized buying and more global
view of materials management
Information
Higher quality of information
Inventory levels decreased
by 10%
Number of payroll mistakes
decreased from 30% to 5%
Better information visibility
Better information integration
Financial
Management
Improved financial processes and controlling functions
Decrease the time to close books
Increased cost visibility
Patient Billing
Time to pay debts reduced
from 50 days to 30 days
Improved and faster bill collections
Respond to patient billing questions more easily, resulting in better
patient service 2.5
Patient Service
Time to close books
decreased from 6 months to
2.5 months
Time to send a bill reduced
from 3 weeks to 1 day
Number of unpaid claims
decreased by 5%
Improvements in collecting and integrating patient information
Length of time spent waiting for lab results decreased
More personalized patient service
Source: Benchmarking Partners: Overview and Results of the SAP ROI Assessment in Healthcare
SAP AG 2002, mySAP Healthcare Solution Focus Areas34
17
mySAP Healthcare – Benefits and ROI
Purchased
Materials Cost
Reduction
SAP enables organizations to partner with suppliers to collectively identify
opportunities to reduce costs and improve service
2-3% reduction of
materials costs
Negotiate more effectively with suppliers
Decrease the number of standard items purchased
Consolidate vendors
Reduce acquisition costs by reducing the number of purchase orders required
Inventory and
Inventory Carrying
Cost Reduction
Inventory reduction of materials and supplies
Reduce inventory
levels, ranging
… can handleIncreased
33%
more patients
inventory visibility and accuracy
from 10%-90%
Improved forecasting and planning capabilities
… time to close books from 6 to 2.5 months
Lower inventory carrying costs
Savings of 50% for
Streamline order
and payment processingby 10%
… Procurement
inventory
levels
decreased
each order
Process Cost
Reduce errors and exceptions
processed with
Reduction
mySAP Healthcare
… time to send a bill reduced from 3 weeks to 1 day
IT Program Cost
Reduction
Reduce IT costs by replacing standalone systems with mySAP Healthcare
Savings of up to
25%
Data Consistency
and Accuracy
Access to RealTime Information
Time savings
Employees can manage their departments better and deal with issues as they occur
Facilitate faster assessment and decision-making
Migration from
Administrative to
Value-Added
Activities
Spend more time analyzing exceptions than looking for exceptions
Focus on planning instead of fire-fighting
Source: The ROI Report: Implementing SAP in the Public Services Sector
SAP AG 2002, mySAP Healthcare Solution Focus Areas35
What Makes mySAP Healthcare Unique?
Unique vision and implementation of integrated clinical,
patient administrative and financial processes
Many years of experience in the healthcare sector
(deployed in over 800 hospitals worldwide) guarantee the
implementation of best practices for Healthcare
ou
y
k
Healthcare customers have shown that mySAP
Healthcare enables them to maximize the value of their IT
investment
T
n
a
h
SAP combines leading technology with low total cost of
ownership
It gives the flexibility to adapt IT to changing business
processes
SAP AG 2002, mySAP Healthcare Solution Focus Areas36
18
Copyright 2001 SAP AG. All Rights Reserved
Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in
welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet.
In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden.
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