NET10 NOT WORTH A SH*T

Published on June 2016 | Categories: Types, Reviews, Music | Downloads: 283 | Comments: 0 | Views: 1459
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The gooks at Net10 ripped me off to the tune of $100 - two phone cards for $30 that I was never able to activate yet I couldn't get a refund for them either, and the cellphone I originally bought which I couldn't even use in my area, zip 89835. They had to send me a replacement phone which DID NOT EVEN have a video recorder on it. It was a simple Samsung which is, quite frankly, a piece of sh**.

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DON’T EVER DO BUSINESS WITH NET10 OR TRACFONE BY ANY OF ITS OTHER NAMES. FOR ALMOST 8 MONTHS I’VE BATTLED THIS CORRUPT COMPANY KNOWN AS NET10 (TRACFONE). LOOK WHAT I’VE GONE THROUGH. IT ULTIMATELY ENDED UP IN A COMPLAINT TO THE BETTER BUSINESS BUREAU (WHICH CAN BE VIEWED AT THE END OF THIS DOCUMENT).
THIS IS THE SCREENPRINT FROM WHEN I ORIGINALLY ACTIVATED MY LG900G PHONE. TRACFONE would put me through my paces FOR THREE MONTHS before finally telling me that particular phone doesn’t work in my zip code, 89835.

Almost a month later – December 17, 2011 – my phone still didn’t work. I placed a ticket online to resolve the problem. They gave me a ticket number for the problem, which I was to find out didn’t work. IS THIS COMPANY COMPLETELY CORRUPT OR JUST INCOMPETENT?

This is the seven page complaint I originally filed because I couldn’t get my phone to work.

About March 2012 Net10/Tracfone sent me a replacement phone for the LG900G which wouldn’t work in my zipcode 89835. It was a stripped-down piece of doo doo AND DIDN’T HAVE A VIDEO CAM! Nor was it a smart phone. That’s why I wanted the LG! A month later I had to complain YET AGAIN to Net10:

Twice since I switched to Net10 I've paid for minutes but was unable to use them. When I first bought the other phone I paid for 750 minutes I couldn't use. I just bought a Net10 card for 300 minutes I was unable to use, though I tried half a dozen times to add those minutes online and by phone. Is this a scam? I ultimately had to call your 800 number to add 300 minutes before my account became deactivated. Meaning I can't use the 300 card minutes. I want to be reimbursed for those 300 card minutes in 60 days when the minutes I bought over the phone expire. One of your managers left me a message but I couldn't make out what she was saying. She spoke too fast, and was apparently calling from a cellphone which kept cutting out. Reimburse me for those minutes or I'll contact the Better Business Bureau and the FCC. I want this issue resolved, and I don't want problems every time I add minutes. I've made a screenprint of this communication.

This is what I went through later just trying to add air time. My complaints is why Net10 shut off my phone TWICE and why they had such a hard on for me. They don’t like outspoken people. Nobody in authoritarian or communist countries does.

SERVICE OPTIONS SEEM TO BE LIMITED IF YOU’RE SIGNED INTO NET10’S WEBSITE:

WOW, CAN’T SEEM TO LOG OUT …

I’LL TRY A DIFFERENT BROWSER I WAS RIGHT, YOU DO HAVE MORE SERVICE OPTIONS IF YOU’RE NOT SIGNED IN.

TALKING TO OPERATOR AT CORPORATE ESCALATIONS: 1-800-876-5753 REF NUMBER: ALFONSO 1049651816 CALL IN 4 HRS – SERVICE DATE EXTENSION WILL BE GIVEN IF I’M UNABLE TO ACTIVATE MY PHONE TODAY – ALFONSO. NOT ONLY WAS MY SERVICE DATE NOT EXTENDED BUT MY PHONE WAS DISCONNECTED. I CALLED MY NUMBER JUST OUT OF SERENDIPITY AND A MESSAGE FROM VERIZON SAID MY NUMBER HAD BEEN DISCONNECTED. MEANING … PEOPLE HAD BEEN TRYING TO REACH ME BUT COULDN’T.

MAY 25, 2012 – MY SAMSUNG HAS BEEN DEACTIVATED. I KNOW SOME BLEEP BLEEP AT NET10 DID IT PURPOSELY.

THESE IS THE EMAIL EXCHANGE BETWEEN ME AND THE NET10/TRACFONE REP. YOU CAN PLAINLY SEE “SHE” HAD ALL THE INFORMATION “SHE” NEEDED IF “SHE” INTENDED TO BE FORTHRIGHT AND JUST SATISFER HER CUSTOMER: FWD: YOU CAN VIEW A COPY OF THIS COMMUNICATION AT HTTP://WWW.SCRIBD.COM/DOC/101044100/NEVER-DO-BIZ-WITH-NET10
-----Original Message----From: Dean Berry <[email protected]> To: SMaxwell <[email protected]>; info <[email protected]> Sent: Wed, Jul 25, 2012 9:23 am Subject: You can view a copy of this communication at http://www.scribd.com/doc/101044100/NEVER-DO-BIZ-WITHNET10 I'll continue posting to Docstoc, consumeraffairs.com, ripoff.com, etc. Have a nice day. May God bless, Dean Berry PO Box 182 Wells, NV 89835 (775) 752-3114

"JESUS CHRIST IS THE ONLY MESSIAH THE WORLD WILL EVER KNOW." -----Original Message----From: Dean Berry <[email protected]> To: SMaxwell <[email protected]>; info <[email protected]> Cc: Brycedecker <[email protected]>; thomasz69 <[email protected]>; clujan <[email protected]>; brupav <[email protected]>; michellee19 <[email protected]>; brandonlee11 <[email protected]>; ekbeevers <[email protected]>; kenestrada <[email protected]>; maryann1 <[email protected]>; hesquibel47 <[email protected]>; albertmtz <[email protected]>; thomasz69 <[email protected]>; jestrada130 <[email protected]>; aliredorothy <[email protected]>; bustillosbelinda <[email protected]>; lupebustos <[email protected]>; clearyveja <[email protected]>; rdduran0085 <[email protected]>; raydule126 <[email protected]>; wanflo <[email protected]>; restrada222 <[email protected]>; bgreen1019 <[email protected]>; pmgreen57 <[email protected]>; rjaramillo505 <[email protected]>; judy1221 <[email protected]>; dkamai1 <[email protected]>; kilcrease <[email protected]>; dlee33 <[email protected]>; justmegrandmajolee <[email protected]>; kmartini54 <[email protected]>; mfmartini48 <[email protected]>; martinez_family_007 <[email protected]>; brendamontgomery <[email protected]>; bridgeo13 <[email protected]>; gortiz4464 <[email protected]>; grway2go24 <[email protected]>; juanro923 <[email protected]>; mariana.rodriguez <[email protected]>; psala7243 <[email protected]>; bs.harmony.3.gc <[email protected]>; slayva <[email protected]>; bgenivieve1 <[email protected]>; gina.trujillo91 <[email protected]>; elvisone <[email protected]>; frankt <[email protected]>; ManuelTrujillo <[email protected]>; ulibarribetty <[email protected]>; meemavaldez <[email protected]>; svaldez <[email protected]>; anninfla <[email protected]>; artgv2007 <[email protected]>; rosemartinez26 <[email protected]>; cebollaway <[email protected]>; robert_aragon_70 <[email protected]>; silver_atencio <[email protected]>; lorriegarcia85 <[email protected]>; drgriego <[email protected]>; drgriego <[email protected]>; vherrera <[email protected]>; phinds <[email protected]>; beckymartinez30 <[email protected]>; mtzrae <[email protected]>; lmarfour <[email protected]>; maryidamartinez <[email protected]>; lonewolf3232 <[email protected]>; rayray_mora <[email protected]>; aliredorothy <[email protected]>; ulibarribetty <[email protected]>; classyassy2002 <[email protected]>; fsdeyapp <[email protected]>; fdmtz00 <[email protected]>; fsdeyapp <[email protected]>; rosemartinez26 <[email protected]>; westernpilotcar <[email protected]>; sporty04grrl <[email protected]>; schmidt_213 <[email protected]>; frank_iam <[email protected]>; JIMLHILL <[email protected]>; annieogarcia <[email protected]>; quarterhorsemonica2004 <[email protected]>; thompsonphoto <[email protected]>; normab75482 <[email protected]>; ulibarribetty <[email protected]>; classyassy2002 <[email protected]>; eb3tinab_2 <[email protected]>; fdmtz00 <[email protected]>; rosemartinez26 <[email protected]>; lenoraarchuleta <[email protected]>; thompsonphoto <[email protected]>; mmcmullen2357 <[email protected]>; sweathouse <[email protected]>; duffyhotmeme1 <[email protected]>; sharonserenko <[email protected]>; brackenp <[email protected]>; rzrule51 <[email protected]>; dzayac <[email protected]>; WALTERC561 <[email protected]>; gravley <[email protected]>; gallagherfinance <[email protected]>; Bfife63 <[email protected]>; duffyhotmeme1 <[email protected]>; daveh3908 <[email protected]>; jimgravley <[email protected]>; John198 <[email protected]>; knotnevada <[email protected]>; eadams2126 <[email protected]>; kenneth.r.adams <[email protected]>; sweathouse <[email protected]>; princesscutie1212 <[email protected]>; berrybunch40 <[email protected]>; heartl <[email protected]>; rufusluv <[email protected]>; mspillman <[email protected]>; LuanneJ <[email protected]>; deanna482 <[email protected]>; normal <[email protected]>; mchubick370 <[email protected]>; lenniewebb <[email protected]>; rufusluv <[email protected]>; lorinda_patchin <[email protected]>; cyndalyn23 <[email protected]>; hontz <[email protected]>; KENNETHMEEKS <[email protected]>; ocdavis <[email protected]>; wscornia <[email protected]>; jfday2001 <[email protected]>; sheilaivie <[email protected]>; arkwyored <[email protected]>; rftrtranch <[email protected]>; kati_jared07 <[email protected]>; jrmcmurtrey <[email protected]>; nathanmiera <[email protected]>; morp1972 <[email protected]>; toni <[email protected]>; mimioleson <[email protected]>; firstlady19602003 <[email protected]>; lindar113 <[email protected]>; r_wyo <[email protected]>; everest_88 <[email protected]>; mark.thompson1 <[email protected]>; everest_88 <[email protected]>; bonnie599 <[email protected]>; bradkoppenhafer <[email protected]>; stiggib <[email protected]>; mahoney_wy <[email protected]>; jmccloskey3 <[email protected]>; package <[email protected]>; everettsgwendolynn <[email protected]>; michelle2073 <[email protected]>; nitakoppen <[email protected]>; bearb898 <[email protected]>; ryoak <[email protected]>; robbhill <[email protected]>; wyn_s69 <[email protected]>; anelpolyesterpage

<[email protected]>; coondog41359 <[email protected]> Sent: Wed, Jul 25, 2012 8:48 am Subject: These are the emails the Net10 rep lied about not seeing. Recipients never do business with Net10. This person called me about an hour ago, and - as her kind are wont to do - she kept asking me about the details of my complaint. I asked her if she had the emails or the BBB complaint in front of her. She never gave me a direct answer. Once again, as her kind are wont to do. That's their strategy: To make the customer keep repeating theirstory time and time again. It's just a version of stonewalling. No doubt, if I'd joined her in her game of 20 questions, she would have said good day then in about two weeks yet another Net10 rep would call me. With, of course ...the same questions. Her kind does this to deliberately antagonize a person. When the customer gets impatient, that's her out. At this point her kind will inevitably call them uncooperative. There is nothing clever nor original about this strategy. I pointed out that if she were a professional, she would have the emails and complaint laid out in front of her, hence wouldn't be asking me to reiterate all the details. I have forty years experience in customer service, and I would always have all my ducks in a row when I contacted a client. Her kind should too. That in itself tells me that she has no real interest in resolving the customer's complaint - she's just going through the motions. This total scorn for a complaining customer is why a search of Net10 complaints will return over 44.000 results (http://www.bing.com/search? q=complaints+against+net10&qs=n&form=QBLH&pq=complaints+against+net10&sc=1-24&sp=-1&sk=). This person said she was closing my complaint. I've dealt with this kind before, and this truly was not any surprise. For all you know the conversation was recorded and will be digitized. It could also become available at numerous blogs and websites. In the meantime, BBB, continue pursuing my complaint. Net10 ripped me off for $100, and I want that money. Thanks for your help. It should be noted I know you're busy and are yourself looking for an excuse to close as many complaints as possible so you can move on to the next one, but I will also be complaining to any and all government agencies as possible. I might get ripped off but I don't take it lying down. May God bless, Dean Berry PO Box 182 Wells, NV 89835 (775) 752-3114 "JESUS CHRIST IS THE ONLY MESSIAH THE WORLD WILL EVER KNOW." -----Original Message----From: Dean Berry <[email protected]> To: SMaxwell <[email protected]> Cc: info <[email protected]> Sent: Mon, Jul 23, 2012 9:28 pm Subject: You're not clever, I know what you're doing. You're going through the motions of contacting me so you can make the BBB think you've bent over backwards trying to help me, and I just won't cooperate. This is the second email I've responded to that came from you personally. I'll tell you once again what I want: I want the $100 you've ripped me off for. Refer to my numerous emails to your company if you're having trouble putting it all together. Or do you not have access to those emails? I don't have to talk to you personally to resolve this. Sending me a cashier's check for $100 would resolve this. Stop stonewalling. And as far as having my business, I'm no longer with Net10. I switched to Straight Talk. Which I see you represent as well. I may be filing yet another complaint with the BBB because of that company, by the way. I bought a Samsung R375C phone, the box of which specifically states has a video recorder. It doesn't. I want a replacement, a cellphone that works in my zip code - 89835 - and that has a video recorder. Here's my response to your first email to me, which was more than two weeks ago. Nothing's changed:

-----Original Message----From: Dean Berry <[email protected]> To: SMaxwell <[email protected]> Sent: Mon, Jul 9, 2012 9:07 am Subject: Just send me the $100 you owe me, there's nothing else to talk about. Here's my address. – I PLAINLY TOLD HER THE RESOLUTION I WAS SEEKING. IF SHE READ THE BBB COMPLAINT AT ALL SHE KNOWS THE DETAILS OF MY COMPLAINT, THERE’S NO VALID REASON FOR HER TO ASK ME TO REPEAT EVERYTHING.

THAT’S WHY

WE PUT THINGS IN WRITING!
KIND.

ONCE AGAIN, STONEWALLING IS A MAJOR STRATEGY USED BY HER

H. Dean Berry PO Box 182 Wells, NV 89835 (775) 752-3114 "JESUS CHRIST IS THE ONLY MESSIAH THE WORLD WILL EVER KNOW." -----Original Message----From: Shindy L. Maxwell <[email protected]> To: hdeanberry <[email protected]> Sent: Thu, Jul 5, 2012 11:36 am Subject: Re: Net10 Wireless Inc./BBB Complaint # 90151213 Dear Dean Berry, Net10 Wireless, Inc. would like to acknowledge your BBB complaint. I apologize for any inconvenience you may have experienced with our services. We would like to discuss this matter with you and provide a resolution. Please refer to the contact information below. We appreciate your business and look forward to hearing from you. Sincerely,

Shindy L. Maxwell | BBB Specialist TracFone Wireless, Inc. 9700 N.W 112th Ave | Miami, FL 33178 Office : 305-715-3605 | Fax 305-715-6737 [email protected] TracFone.com | Net10.com | StraightTalk.com | Safelink.com May God bless, Dean Berry PO Box 182 Wells, NV 89835 (775) 752-3114 "JESUS CHRIST IS THE ONLY MESSIAH THE WORLD WILL EVER KNOW." -----------------------------------------------------------------

This is the first time the throwback known as Shindy emailed me. Between this and the time she sent me the second email, she had made no progress on my complaint at all. BECAUSE SHE OBVIOUSLY DOESN’T CARE. IT’S ALL ABOUT STONEWALLING BECAUSE MOST PEOPLE JUST GIVE UP. -----Original Message----From: Shindy L. Maxwell <[email protected]> To: hdeanberry <[email protected]> Sent: Mon, Jul 23, 2012 1:26 pm Subject: Re: Net10 Wireless Inc./BBB Complaint # 90155731 Dear Dean Berry, Net10 Wireless, Inc. would like to acknowledge your BBB complaint. I apologize for any inconvenience you may have experienced with our services. We would like to discuss this matter with you and provide a resolution. Please refer to the contact information below. We appreciate your business and look forward to hearing from you. Sincerely,

Shindy L. Maxwell | BBB Specialist TracFone Wireless, Inc. 9700 N.W 112th Ave | Miami, FL 33178 Office : 305-715-3605 | Fax 305-715-6737 [email protected] TracFone.com | Net10.com | StraightTalk.com | Safelink.com

HERE’S THE BBB COMPLAINT THAT RESULTED FROM HER ABJECT DISHONESTY: COMPLAINT ACTIVITY REPORT Case # 90155731
Consumer Info: Berry (mega Dama), Dean 778 3rd St POB 182 Wells, NV 89835 775 752-3114 775 752-3114 [email protected]

BBB of Southeast Florida & the Caribbean Business Info: TracFone Wireless, Inc. 9700 NW 112th Ave Medley, FL 33178-1353 800 876-5753

Location Involved:

(Same as above)

Consumer's Original Complaint : December 2011: I bought a Net10 LG900 cellphone from Family Dollar. THREE months later, after several phone calls the incompetents at Net10 finally tell me the particular model I bought doesn't receive service in Wells, Nevada. But they'll be glad to send me a model that does work here. Unfortunately, the 750 minutes I had bought for the LG900 were nonrefundable so I was out that money. They send me a Samsung that is nowhere near the phone I wanted. It's like it was created by a caveman. It doesn't have a movie cam which is the main reason I bought the LG900. Additionally, if you want to send a pic by email you have to re-key the email address EVERY TIME you send a pic. It's junk. Back in May I bought a card for 300 minutes at Family Dollar. I tried half a dozen times to activate those minutes online at Net10. I would key in all the information then I'd get a message about system problems. I also tried to activate them using my Samsung. No go. Completely frustrated - because my service would be up in two days - I called Net10's toll free number and used my credit card to add the 300 minutes. But ... I would lose the money I paid for the card with 300 minutes. Since I had "already activated" those minutes. Even though I was never actually able to activate them.

I can currently call using my Samsung but if someone tries to call me, they hear a message that my number has been disconnected. I have musician's ads out there, I run several blogs, I need a reliable cellphone company. This happened a couple of months ago too. Net10 fell all over themselves apologizing and promised nothing like this would ever happen again. I personally think the disgruntled employee I talked to in Belize (that's a foreign country) or the Phillippines - Net10 doesn't have any American call centers (a bad sign, if I'd known this when I signed up I never would have done business with them) - deactivated my phone out of spite. At the time, I could see when I logged in at Net10 that the Samsung had been made inactive. My service is up in 8 days. The lady I spoke with said she'd apply the 300 minutes I bought back in May to this next month's bill. But, number one, I think it's b.s., and, number two, I no longer want Net10 as my cell company though. They're too incompetent. I did a search on them, and they have countless complaints (http://www.consumeraffairs.com/cell_phones/net_10.html). Plus, I can no longer access my Net10 account. They say the user ID and password are incorrect. They're not. Net10 is just jacking me around as they've done for six months. I'm not jumping through any more hoops. Signed, Harold Dean Berry Consumer's Desired Resolution: Please, I'd like to get back the $30 for the 750 minutes I lost when I first bought my Net10 LG900 phone. Then I'd like to get a refund for the $30 card I bought but was unable to use. Then I'd like the $40 I originally paid for the LG900 phone. Please help me with this. Thanks for your time. BBB Processing 06/18/2012 web BBB Case Received by BBB 06/21/2012 VG BBB Case Reviewed by BBB - Member 06/21/2012 Otto EMAIL Send Acknowledgement to Consumer - Member 06/21/2012 Otto EMAIL Notify Business of Dispute - Member 07/06/2012 VG BBB MORE INFO RECEIVED FROM THE BUSINESS : The customer was sent a email @ [email protected] SLM. 07/13/2012 OttO BBB No response to first notice to member 07/13/2012 OttO EMAIL Reminder of Dispute to Business - Member 07/24/2012 OttO BBB No Response received from Business on 2nd Notice 07/25/2012 VG BBB RECEIVE BUSINESS RESPONSE : Spoke with the customer in regards to a refund request issue the customer was being very uncooperative. I asked the customer several times to speak to me calming he assisted to continue to used disrespectful words and name calling ( Philippines )and was discriminating several times I told the customer we will not further assist Closing Complaint SLM. 07/26/2012 VG EMAIL Forward Business response to Consumer 07/27/2012 VG BBB BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE : This person called me about an hour ago, and - as her kind are wont to do - she kept asking me about the details of my complaint. I asked her if she had the emails or the BBB complaint in front of her. She never gave me a direct answer. Once again, as her kind are wont to do. That's their strategy: To make the customer keep repeating theirstory time and time again. It's just a version of stonewalling. No doubt, if I'd joined her in her game of 20 questions, she would have said good day then in about two weeks yet another Net10 rep would call me. With, of course ...the same questions. Her kind does this to deliberately antagonize a person. When the customer gets impatient, that's her out. At this point her kind will inevitably call them uncooperative. There is nothing clever nor original about this strategy. I pointed out that if she were a professional, she would have the emails and complaint laid out in front of her, hence wouldn't be asking me to reiterate all the details. I have forty years experience in customer service, and I would always have all my ducks in a row when I contacted a client. Her kind should too. That in itself tells me that she has no real interest in resolving the customer's complaint - she's just going through the motions. This total scorn for a complaining customer is why a search of Net10 complaints will return over 44.000 results (http://www.bing.com/search? q=complaints+against+net10&qs=n&form=QBLH&pq=complaints+against+net10&sc=1-24&sp=-1&sk=). This person said she was closing my complaint. I've dealt with this kind before, and this truly was not any surprise. For all you know the conversation was recorded and will be digitized. It could also become available at numerous blogs and websites. In the meantime, BBB, continue pursuing my complaint. Net10 ripped me off for $100, and I want that money. Thanks for your help. It should be noted I know you're busy and are yourself looking for an excuse to close as many complaints as possible so you can move on to the next one, but I will also be complaining to any and all government agencies as possible. I might get ripped off but I don't take it lying down. May God bless, Dean Berry PO Box 182 Wells, NV 89835 (775) 752-3114 "JESUS CHRIST IS THE ONLY MESSIAH THE WORLD WILL EVER KNOW." 07/27/2012 VG BBB Forward Consumer Rebuttal to Business 07/27/2012 VG BBB MORE INFO RECEIVED FROM THE CONSUMER : I'll continue posting to Docstoc, consumeraffairs.com, ripoff.com, etc. Have a nice day. May God bless, Dean Berry PO Box 182 Wells, NV 89835 (775) 752-3114 "JESUS CHRIST IS THE ONLY MESSIAH THE WORLD WILL EVER KNOW." CASE ID: 90155731 On August 02, 2012, you provided the following information: (The consumer indicated he/she DID NOT accept the response from the business.) She had all the information needed between the TWO emails I sent her and the BBB complaint. I was very thorough in providing a detailed.chronology. This

iss obviously her main stategy in dealing with recalcitrant customers - to passsively/aggressively antagonize the customer to the point of anger by expecting us to endlessly answer inane questions. In fact that's exactly why people in civilized countries put it in writing, to avoid mistakes. I do not accept her dishonest and childish "judgement" in this matter. She ripped me off for a total of $100 and shut off my phone twice so no one could reach me. This is the same person who told me "I'm sorry it won't happen again." YET IT DID. She's obviously an extremely corrupt individual who's no doubt ripped off thousands in her career. Imagine that being the purpose of your life. Thank Jehovah we Americans aren't that dishonest and ruthless. I want my $100 back. These foreigners cheated me, and they know it. I will be posting this complaint online and will cajole as many people as I can to avoid doing business with Tracfone. I have a pretty good online presence and thousands of Facebook, Twitter, and email contacts. Also, as far as anybody knows, a digitized copy of our phone conversation - where decent people can hear how hysterical Tracfone's rep became - will also be posted.

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