NetGear Email Templates

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Operating System Windows 95/98/Me - How to find your IP address ? Title: O/S - Windows 95/98/Me How to find your IP address Fact: You want to know the IP address currently set to your Windows 95/98/Me computer. Resolution: 1. Goto 'Start', then select 'Run'. 2. Type 'WINIPCFG' in the field and click OK. 3. The 'IP Configuration' diaglogue box should appear. 4. On the drop down list of adapters, select the correct adapter from the list. 5. The dialogue box should display the IP Address, Subnet Mask and Default Gateway for the selected adapter.

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Windows NT/2000/XP - How to find your IP addres ?

Title: O/S - Windows NT/2000/XP How to find your IP address Fact: You want to know the IP address currently set to your Windows NT/2000/XP computer. Resolution: 1. Goto 'Start', then select 'Run'. 2. Type 'CMD' in the field and click OK. 3. A 'MS-DOS' window should apear, type 'IPCONFIG' at the command prompt and press enter.

4. The DOS window shoud display the IP Address, Subnet Mask and Default Gateway of the active adapters.
Windows XP - How to connect to a wireless network using the Windows Zero Configuration Utility ?

Title: O/S - Windows XP How to connect to a wireless network using the Windows Zero Configuration Utility Fact: You want to use the XP Windows Zero Configuration Utility to connect to an available wireless network. Resolution: 1. Goto 'Control Panel', then open 'Network Connections'. 2. Right-click on the wireless Network Connection icon and select 'View Available Networks'. 3. Look for the SSID (aka Network Name) of the Wireless router or acces point. 4. Highlight the SSID from the list that you want to connect to. 5. If the router is not encrypted, you may have an option to 'Allow me to connect to this network even though it is insecure'. Place a check on the option if it is available and click on the 'Connect' button. 6. If the router is setup with encryption, you will see a field to enter the Network Key. Type the WEP Key here and click on the 'Connect' button. 7. You should have successfully established a wireless network connection.



For additional information on using the Windows Zero Configuration Utility, please consult a Microsoft professional, or visit http://www.microsoft.com.
Windows XP - How to disable Windows Zero Configuration Utility ?

Title: O/S - Windows XP How to disable Windows Zero Configuration Utility Fact:

You want to disable the XP Windows Zero Configuration Utility, and use the Netgear Wireless Configuration Utility. Resolution: 1. Goto 'Control Panel', then open 'Network Connections'. 2. Right-click on the wireless Network Connection icon and select 'Properties'. 3. Goto the 'Wireless Networks' tab



4. Uncheck the option 'Use Windows to Configure this Wireless Connection' and click 'Apply'.
Windows XP - How to enable Windows Zero Configuration Utility ?

Title: O/S - Windows XP How to enable Windows Zero Configuration Utility Fact: You want to enable the XP Windows Zero Configuration Utility and allow Windows to control your wireless configuration. Resolution: 1. Goto 'Control Panel', then open 'Network Connections'. 2. Right-click on the wireless Network Connection icon and select 'Properties'. 3. Goto the 'Wireless Networks' tab 4. Check the option 'Use Windows to Configure this Wireless Connection' and click 'Apply'.




General Support
Trouble Shoot Internet Connectivity

Title: Router - How to troubleshoot intermittent Internet connectivity Fact: - You experience intermittently dropping wireless connection

- You are connected to an access point or wireless router - You are using WEP security enabled Troubleshooting suggestions: If you are connecting to the Internet via a wireless connection, and are experiencing sudden disconnects, follow the suggested steps below. Your Internet connection can be viewed as two separate and distinct subconnections. In the first connection, your computer connects to the Internet by first connecting to the router via a private IP address assigned by the router. In the case of a wireless router, there is a wireless-to-wired bridge that allows wireless computer connections to share the local network resources. In the same sense, an access point acts as the wireless-to-wired bridge to the local network resources behind it. It is through this first connection that the router acts as the gateway to the next connection. The second connection is the router connection to the cable or DSL modem which is connected to the service provider of your broadband service. A break in either of these two connections will result in disconnects from the Internet. 1. Check that you are connected to the router or access point. You can check the first sub-connection (computer to router/access point) by verifying the IP address on your computer. You are verifying that your computer's IP is on the same network segment as the router and other local network devices. Typically, the gateway address is displayed along with the IP address. And simply, the gateway address is equivalent to the router's IP adress. Ping the gateway address to test connection to the router. 1a. If there is no response from router to PC, then check for environmental factors that can attribute to wireless connection issues. Things to check: - reboot the router and see if wireless connection is re-established - are there interference from other home devices using the same 2.4Ghz or 5Ghz spectrums? This can include cordless phones or microwaves. - try changing the wireless channel used in the router - try disabling the use of any WEP security to see if it is the culprit - try positioning the wireless or access point in a more optimal position - are you using old firmware? Newer firmware versions usually contain fixes to previously reported problems

- does a wired PC connection to the router work? If not, stop diagnosing the computer-to-router connection and

If the connection is good, then the problem is more likely to be with the second router-to-modem connection. If you suspect the second connection (router-to-modem) you should first log into the router configuration and try to re-establish the current ISP connection. 1d. If that does not work, try running the Setup Wizard again. Note: You should make note of existing configurations as well as gather the necessary ISP specific information. Note: Often the router-to-modem connection is lost due to the two devices falling out of synch. This can quickly and easily be re-synched by rebooting all devices in the recommended manner. 1e. 2. Please check for any wireless device operating in the 2.4 GHz spectrum, including 2.4 GHz cordless phones, microwave ovens as well as neighboring 802.11b wireless LANs. 3. Please try to disable the Encryption on both of the devices. 4. Make sure that you have disabled the built in Ethernet card if there is any in the computer. 5. Please upgrade the firmware for the router

Changing Channels -------------------------1. Open the browser (Internet Explorer or Netscape) 2. Access the router (usually http://192.168.0.1) 3. Login to the router (User Name = admin Password = password unless you have changed it) 4. Click on Wireless Settings 5. Set the region to region specific (if it is not already set)

6. Change the Channel to different then the current you are using. Try with channels 1, 6 and 11 as they are non-overlapping channels and are less prone to interference 7. Click Apply and logout of the router



Problems after Windows XP SP2 update

Title: General - Problems after Windows XP SP2 update Fact: Your computer is experiencing odd behavior since updating to Microsoft Windows XP Service Pack 2. Resolution: Microsoft issued Windows XP Service Pack 2. It may cause software firewalls and other software to behave differently. The knowledgebase at the Netgear Support site contains a detailed and comprehensive document explaining this and its implications on various Netgear products. You can access this document directly using this link: 'http://kbserver.netgear.com/kb_web_files/n101412.asp' Microsoft also has detailed information, along with the latest patches at thsi link: 'http://support.microsoft.com/default.aspx?&pr=windowsxpsp2'

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Routers / GW
Application/Games o MSN/Windows Messenger Does not work with routers.

Title : MSN/Windows Messenger Does not work with routers.

Fact 1: You will not be able to use MSN messenger if your computer is

connected behind the router.

Issue: This is due to a compatibility bug between Upnp and NAT.

TROUBLESHOOTING SUGGESTIONS THAT NEEDS TO BE FOLLOWED:

To resolve the issue, please perform the following steps: 1. Click on Start and Click on Control Panel. 2. Double click on Add/Remove programs Wizard and click on Add/Remove Window components. The Windows component wizard will open up. 3. Click the "Networking services" and click on the "Details" button. 4. Check the box for Internet Gateway Device Discovery and Control Client, then check the option for Universal Plug and Play. 5. Click Next and Click Finish. 6. Click on Start, Go to control Panel and Double click on Network connections. 7. Double Click on the "Internet Gateway" icon. This will take you to the "Properties" window. 8. Click on the Settings button.Once the Advanced Settings window appears, un-check every option under Services 9. Click OK on the Advanced Settings window, and click OK again on the Internet Gateway Properties window. Now you should be able to use MSN messenger.
 Disable Firewall - MAC OS

TITLE:FIREWALL/SECURITY SOFTWARE BLOCKING FOR MAC USERS

FACT: If there is Firewall software installed on the computer, then you may not be able to use online application/games even though port forwarding is configured on the router. To resolve this issue you have to disable the firewall on your computer. TROUBLESHOOTING SUGGESTIONS: 1. Pull down the APPLE icon in the top left corner of your Desktop 2. Select SYSTEM PREFERENCES from the menu. 3. Under the category Internet & Network click on the SHARING icon. 4. Make sure the FIREWALL tab is selected. 5. Click the STOP button to disable the built-in firewall
 Disable Firewall - Windows 9x

TITLE : FIREWALL/SECURITY SOFTWARE BLOCKING FACT 1 : If there is Firewall software installed on the computer, then you may not be able to use online application/games even though port forwarding is configured on the router. To resolve this issue you have to disable the firewall on your computer. TROUBLESHOOTING SUGGESTIONS FOR Win 95/98/ME Users : STEP 1 : Disabling Personal/Integrated Firewalls NOTE: This article provides steps to disable some common firewalls. If your firewall is not listed, please consult the online documentation for the firewall or refer the help file for the firewall. STEP 1 : Disabling Personal Firewalls Note: Following are some of the most Common firewalls . If you have any other Firewall Softwares instaaled to Disable them you will need to get in touch with your Computer Manufacturer or your respective Software Vendor. Disabling Zone Alarm: 1.The icon for Zone Alarm appears in the system tray on your

desktop. 2.Right click on the Zone Alarm icon. 3.Click on .Shutdown Zone Alarm.. Disabling McAfee Firewall: 1.Right click on the McAfee 3 guardian icon on the system tray. 2.Select the menu McAfee Firewall and click on Exit Firewall. Disabling Norton Firewall: (If you have Norton Internet Security Installed) Right click on the Norton Internet Security icon on the system tray and select Disable.
 Disable Firewall - Windows 2000 / XP

TITLE : FIREWALL/SECURITY SOFTWARE BLOCKING FACT 1 : If there is Firewall software installed on the computer, then you may not be able to use online application/games even though port forwarding is configured on the router. To resolve this issue you have to disable the firewall on your computer.

TROUBLESHOOTING SUGGESTIONS FOR win 2000/XP Users : NOTE: This article provides steps to disable some common firewalls. If your firewall is not listed, please consult the online documentation for the firewall or refer the help file for the firewall. STEP 1 : Disable the Windows Firewall STEP 2 : Disabling Personal/Integrated Firewalls

STEP 1 : Disable the Windows Firewall Disable the Windows Firewall: A) To turn off Firewall in Win 2000/XP/XP with SP1 B) To turn off Firewall in Win XP with SP2

A) To turn off the firewall in Windows 2000/XP/XP with SP1 , login as Administrator (or one with administrative privileges) and follow the steps: 1.Click on Start 2.Select Control Panel 3.From the Network & Internet Connections choose Network Connections. 4.Right-click "Local Area Connection" or Wireless Networks. 5. Select "Properties". 6.Click "Advanced" tab. 7.In the Advanced window uncheck the box .Protect my computer and network by limiting or preventing access to the computer from the internet. 8.Ignore the warning about firewall protection. 9.Click "Ok" to close the Properties window.

B)To turn off the firewall in Windows XP with SP2 , login as Administrator (or one with administrative privileges) and follow the steps: 1.Click on Start 2.Select Control Panel 3.From the Network & Internet Connections choose Network Connections. 4.Right-click "Local Area Connection" or Wireless Networks. 5. Select "Properties". 6.Click "Advanced" tab. 7.In the Advanced window, select the" Windows Firewall. tab and click "Settings". 8.There are three options. Choose "Off" and click the "Ok" button. 9.Ignore the warning about firewall protection. 10.Click "Ok" to close the properties window.

STEP 2 : Disabling Personal/Integrated Firewalls Disabling Zone Alarm:

1.The icon for Zone Alarm appears in the system tray on your desktop. 2.Right click on the Zone Alarm icon. 3.Click on Shutdown Zone Alarm. Disabling McAfee Firewall: 1.Right click on the McAfee 3 guardian icon on the system tray. 2.Select the menu McAfee Firewall and click on Exit Firewall. Disabling Norton Firewall: (If you have Norton Internet Security Installed) Right click on the Norton Internet Security icon on the system tray and select Disable.



Firmware / Software Unsupported Feature

TITLE : FIRMWARE OR SOFTWARE UNSUPPORTED FEATURE FACT: The Applications / Messaging Services / Games that you try to open on the pc may not be accessible even after opening the ports or enabling the DMZ. In such cases upgrading the Firmware on the router will fix the problem. Note: Some Applications doesn't work behind a NAT (Network Address Translation) device. The applications include VoIP, etc. TROUBLESHOOTING SUGGESTIONS: STEP 1: Downloading the latest Firmware from the Internet STEP 2: Upgrade firmware on router STEP 3: Reset Router. STEP 1:Downloading the latest Firmware from the Internet 1. Logon to the Internet

2. Type the following in the Address bar of the browser www.netgear.com/support/products/<product_model_number>.asp Within the brackets, type the model number of the Netgear Product for which the upgrade needs to be done. 3. Under the list of all the Firmware displayed on the web page, click on the top most advanced version and download the software file to your computer's desktop. STEP 2:Upgrade firmware on router 1. You can upgrade by using the Web interface. 2. Open a browser (Internet Explorer or Netscape). 3. Access the router (usually http://192.168.0.1). 4. Login to the router (User Name = admin and Password = password unless you have changed it). 5. Write down all settings that you have entered during configuration. 6. Under Maintenance, click Router Upgrade. 7. Click Browse and locate the upgrade file for your Netgear Product model. 8. Click Upload. 9. Wait for the router to reboot. 10. Under Maintenance, click Settings Backup, and then click Erase. 11. Wait for the router to reboot. 12. Manually enter your configuration information. Now check to see if the application works fine. If the application still has a problem, please contact the vendor of the application to check for compatibility issues with NAT (Network Address Translation).
 Port Forwarding - MAC OS

TITLE: Enabling Port Forwarding on the Router Ports are numbered connections that a computer uses to sort types of network traffic. A port may support incoming traffic, outgoing traffic, or both. By default the router allows all outbound ports and blocks all the inbound ports. FACT:

1. To be able to use Messaging/Applications/Games. 2. To be able run a server on the LAN. 3. To host a game. TROUBLESHOOTING SUGGESTIONS FOR MAC USERS: Step 1: Determining the IP Address of a Computer. Step 2: Logging on to the Router Page. Step 3: Opening Ports for Internet Services / Pre-Defined Ports. Step 4: Opening Ports for Games and Applications /Custom Ports. Step 5: To Edit / Delete a Service Entry.

Step 1: Determining the IP Address of a Computer: For MAC OS X users: 1. Open a terminal window. 2. Type ifconfig. 3. Verify that the Ethernet connection has an IP address that is in the same range as the router and note down the IP Address. Step 2: Logging on to the Router Page: 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. For security reasons, the router has its own user name and password. When prompted, enter admin for the router user name and password for the router password, both in lower case letters. Note: The router user name and password are not the same as any user name or password you may use to log in to your Internet connection. 4. You will see a setup page opening up. Step 3: Opening Ports for Internet Services / Pre-Defined Ports: 1. A menu will be seen on the left hand side of the router configuration page. Click on the option with the name

"Port Forwarding" under the Advanced menu. 2. From the Service Name pull down list, select the service that needs to be hosted. The services the router knows about will be listed there. If the service does not appear in the drop down, add a service as described in the next section. 3. Enter the IP address of the computer in the Server IP Address box. 4. Click the Add button. 5. Repeat Steps 2 and 3 to open more pre-defined ports. Step 4: Opening Ports for Games and Applications / Custom Ports: 1. A menu will be seen on the left hand side of the router configuration page.Click on the option with the name "Port Forwarding" under the Advanced menu. 2. Click on the button labeled, "Add Custom Service. under the Port Forwarding page. 3. Type the service name in the Service Name box. Type the beginning port number in the Starting Port box. 4. If the application uses only a single port; type the same port number in the Ending Port box. 5. If the application uses a range of ports; type the ending port number of the range in the Ending Port box. 6. Type the IP address of the computer in the Server IP Address box. Click Apply button. 7. The page would refresh to the Port Forwarding page, which will show the list of all ports opened in tabulation. 8. Repeat Steps starting from Step 2 to Step 5 to add more ports for the same service or for a different service. Step 5: To Edit / Delete a Service Entry: 1. Check the Radio Button on the Service that needs to be Edited / Deleted, under the Port Forwarding page. 2. Click Delete Service, if the service has to be deleted. Click Edit Service, if the service details have to be modified. 3. Modify the information from the Service Name, the Starting Port, Ending Port, and the Server IP Address boxes and click the Apply button.
 Port Forwarding - Windows 9x

TITLE: Enabling Port Forwarding on the Router Ports are numbered connections that a computer uses to sort types of network traffic. A port may support incoming traffic, outgoing traffic, or both. By default the router allows all outbound ports and blocks all the inbound ports. FACT: 1. To be able to use Messaging/Applications/Games 2. To be able run a server on the LAN 3. To host a game TROUBLESHOOTING SUGGESTIONS FOR WIN95/98/ME USERS: Step 1: Determining the IP Address of a Computer Step 2: Logging on to the Router Page Step 3: Opening Ports for Internet Services / Pre-Defined Ports Step 4: Opening Ports for Games and Applications /Custom Ports Step 5: To Edit / Delete a Service Entry

Step 1: Determining the IP Address of a Computer: Follow these steps to check the IP address of a Computer for which the Ports are to be opened: 1. Click on Start and select Run 2. Type WINIPCFG and click on OK 3. From the adapter selection drop down on the top of the IP configuration page, select your Ethernet adapter 4. Make sure that you have an IP address in the same range of the router and note down the IP Address Step 2: Logging on to the Router Page: 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter For security reasons, the router has its own user name and password

3. When prompted, enter admin for the router user name and password for the router password, both in lower case letters Note: The router user name and password are not the same as any user name or password you may use to log in to your Internet connection 4. You will see a setup page opening up Step 3: Opening Ports for Internet Services / Pre-Defined Ports 1. A menu will be seen on the left hand side of the router configuration page.Click on the option with the name "Port Forwarding" under the Advanced menu 2. From the Service Name pull down list, select the service that needs to be hosted. The services the router knows about will be listed there. If the service does not appear in the drop down, add a service as described in the next section 3. Enter the IP address of the computer in the Server IP Address box 4. Click the Add button 5. Repeat Steps 2 and 3 to open more pre-defined ports Step 4: Opening Ports for Games and Applications / Custom Ports: 1. A menu will be seen on the left hand side of the router configurartion page.Click on the option with the name "Port Forwarding" under the Advanced menu. 2. Click on the button labeled , "Add Custom Service" under the Port Forwarding page 3. Type the service name in the Service Name box. Type the beginning port number in the Starting Port box 4. If the application uses only a single port; type the same port number in the Ending Port box 5. If the application uses a range of ports; type the ending port number of the range in the Ending Port box 6. Type the IP address of the computer in the Server IP Address box. Click Apply button 7. The page would refresh to the Port Forwarding page which will show the list of all ports opened in a tabulation 8. Repeat Steps starting from Step 2 to Step 5 to add more ports for the same service or for a different service

Step 5 : To Edit / Delete a Service Entry : 1. Check the Radio Button on the Service that needs to be Edited / Deleted, under the Port Forwarding page 2. Click Delete Service, if the service has to be deleted. Click Edit Service, if the service details have to be modified 3. Modify the information from the Service Name, the Starting Port, Ending Port, and the Server IP Address boxes and click the Apply button
 Port Forwarding - Windows 2000/XP

TITLE: Enabling Port Forwarding on the Router Ports are numbered connections that a computer uses to sort types of network traffic. A port may support incoming traffic, outgoing traffic, or both. By default the router allows all outbound ports and blocks all the inbound ports. FACT: 1. To be able to use Messaging/Applications/Games. 2. To be able run a server on the LAN. 3. To host a game. TROUBLESHOOTING SUGGESTIONS FOR WIN2000/XP USERS: Step 1: Determining the IP Address of a Computer. Step 2: Logging on to the Router Page. Step 3: Opening Ports for Internet Services / Pre-Defined Ports. Step 4: Opening Ports for Games and Applications /Custom Ports. Step 5: To Edit / Delete a Service Entry.

Step 1: Determining the IP Address of a Computer: Follow these steps to check the IP address of a Computer for which the Ports are to be opened: For Windows 2000/XP users: 1. Click on Start and select Run. 2. Type cmd and click on OK.

3. In the command prompt, please type ipconfig 4. Make sure that the Ethernet adapter has an IP address in the same range as the router and note down the IP Address Step 2: Logging on to the Router Page: 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape® Navigator and click Enter 3. For security reasons, the router has its own user name and password. When prompted, enter admin for the router user name and password for the router password, both in lower case letters Note: The router user name and password are not the same as any user name or password you may use to log in to your Internet connection. 4. You will see a setup page opening up Step 3: Opening Ports for Internet Services / Pre-Defined Ports: 1. A menu will be seen on the left hand side of the router configuration page. Click on the option with the name "Port Forwarding" under the Advanced menu 2. From the Service Name pull down list, select the service that needs to be hosted. The services the router knows about will be listed there. If the service does not appear in the drop down, add a service as described in the next section 3. Enter the IP address of the computer in the Server IP Address box 4. Click the Add button 5. Repeat Steps 2 and 3 to open more pre-defined ports Step 4: Opening Ports for Games and Applications / Custom Ports: 1. A menu will be seen on the left hand side of the router configuration page.Click on the option with the name "Port Forwarding" under the Advanced menu 2. Click on the button labeled , "Add Custom Service" under the Port Forwarding page 3. Type the service name in the Service Name box. Type the beginning port number in the Starting Port box 4. If the application uses only a single port; type the same port number in the Ending Port box

5. If the application uses a range of ports; type the ending port number of the range in the Ending Port box 6. Type the IP address of the computer in the Server IP Address box. Click Apply button 7. The page would refresh to the Port Forwarding page, which will show the list of all ports opened in tabulation 8. Repeat Steps starting from Step 2 to Step 5 to add more ports for the same service or for a different service Step 5: To Edit / Delete a Service Entry: 1. Check the Radio Button on the Service that needs to be Edited / Deleted, under the Port Forwarding page. 2. Click Delete Service, if the service has to be deleted. Click Edit Service, if the service details have to be modified. 3. Modify the information from the Service Name, the Starting Port, Ending Port, and the Server IP Address boxes and click the Apply button.
 Cannot Connect to Admin UI Incorrect Password / Authentication Problems

TITLE: Wrong Password FACT: You will not be able to login to the ADMIN UI page of the router and you may get a "401 Unauthorized error". TROUBLESHOOTING SUGGESTIONS: 1.To login to the router, you need a username and password. The default username for the router is "admin" and the default password is "password". 2.If you get an "401 unauthorized" error as soon as you type in the IP address of the router (http://192.168.0.1), then try adjusting the security zone settings for local intranet in Internet Explorer. To

adjust the security settings, please perform the following steps: a. Click on Tools menu in Internet Explorer and select "Internet Options" b. Click on the "Security tab" c. Click on the "Local Intranet" zone. d. Click on the "Default level" button and move the zone security slider to "Low". e. Click on OK. 3.If you have changed the password, please use the new password to login to the router. 4.If you do not remember the changed password, then you may have to reset the router to its factory defaults. To reset the router, you need to press and hold the reset button located on the rear panel of the router for 15 seconds.



Client Computers have wrong IP - MAC

TITLE:CLIENT COMPUTER(S) HAVING WRONG OR NO IP: FACT:You will not be able to access the web interface of the router, if your PC has an IP address that is in a different subnet. TROUBLESHOOTING SUGGESTIONS FOR MAC USERS: STEP 1: Checking the IPAdress STEP 2: Configuring Computer for Dynamic IP - Verify the Ethernet connection between the PC and the router. Please make sure that the PC is connected to one of the LAN ports of the router.

- Verify the IP address of your computer by following the steps given below. STEP 1: Checking the IPAdress For MAC OS X users: 1. Open a terminal window. 2. Type ifconfig. 3. Please make sure that you are getting an IP address in the 192.168.0.X or 192.168.1.X range. If you do not have an IP address in the 192.168.0.X or 192.168.1.X range, then probably your computer is not configured for DHCP. To configure your computer for DHCP, please follow the steps given below. STEP 2: Configuring Computer for Dynamic IP For MAC OS X users: 1. Click on the Apple menu and click "System preferences" 2. Double click on the "Network icon". 3. Select "Built in Ethernet" from the "Show" drop down box. 4. From the "Configure" drop down box, please select "Using DHCP" 5. Click on "Apply now" 6. Now verify the IP address of your computer. NOTE: For instructions on how to do this, please refer the previous s ection.
 Client Computers have wrong IP - Windows 9x

TITLE:CLIENT COMPUTER(S) HAVING WRONG OR NO IP: FACT:You will not be able to access the web interface of the router, if your PC has an IP address that is in a different subnet.

TROUBLESHOOTING SUGGESTIONS FOR WIN98/ME USERS: STEP 1: Checking the IP Address STEP 2: Configuring the Computer for Dynamic IP Address - Verify the Ethernet connection between the PC and the router. Please make sure that the PC is connected to one of the LAN ports of the router. - Verify the IP address of your computer by following the steps given below STEP 1: Checking the IP Address 1. Click on Start and select Run. 2. Type WINIPCFG and click on OK. 3. From the adapter selection drop down on the top of the IP configuration page, please select your Ethernet adapter. 4. Please make sure that you are getting an IP address in the 192.168.0.X or 192.168.1.X range. If you do not have an IP address in the 192.168.0.X or 192.168.1.X range, then probably your computer is not configured for DHCP. To configure your computer for DHCP, please follow the steps given below. STEP 2: Configuring the Computer for Dynamic IP Address For Windows 9X/ME users: 1. Click Start, select settings and click on control Panel. 2. Double click on the Network icon. 3. Select the TCP/IP settings for your ethernet adapter and click properties. 4. Click the IP address tab. 5. Select the option "Obtain an IP address automatically". 6. Click the "Gateway" tab. 7. Please select and remove any gateway address listed.

8. Click OK and OK again to close the Network dialog box. 9. Click "Yes" to reboot your computer. 10. Now verify the IP address of your computer. NOTE: For instructions on how to do this, please refer the previous section.



Client Computers have wrong IP - Windows 2000/XP

TITLE:CLIENT COMPUTER(S) HAVING WRONG OR NO IP: FACT:You will not be able to access the web interface of the router, if your PC has an IP address that is in a different subnet. TROUBLESHOOTING SUGGESTIONS FOR WIN2000/XP USERS: Step 1: Checking the ipaddress Step 2: Configuring the computer for Dynamic IP address - Verify the Ethernet connection between the PC and the router. Please make sure that the PC is connected to one of the LAN ports of the router. - Verify the IP address of your computer by following the steps given below. Step 1: Checking the ipaddress For Windows 2000/XP users: 1. Click on Start and select Run. 2. Type cmd and click on OK. 3. In the command prompt, please type "ipconfig" 4. Please make sure that you are getting an IP address in the 192.168.0.X or 192.168.1.X range. If you do not have an IP address in the 192.168.0.X or 192.168.1.X

range, then probably your computer is not configured for DHCP. To configure your computer for DHCP, please follow the steps given below. Step 2: Configuring the computer for Dynamic IP address For Windows 2000 and Windows XP users: 1. Click on Start, select Settings and click on Control Panel. 2. Double click on the Network connections icon. 3. Right click on "Local area connection" and click on "Properties" 4. Select " Internet protocol TCP/IP" and click on "Properties" 5. Select the options "Obtain an IP address automatically" and "Obtain an DNS server automatically" 6. Click OK. 7. Reboot the computer. 8. Now verify the IP address of your computer. NOTE: For instructions on how to do this, please refer the previous section.



Firewall / Security Software Blocking - MAC OS

TITLE: FIREWALL/SECURITY SOFTWARE BLOCKING FOR MAC USERS FACT: If there is Firewall software installed on the computer, then you may not be able to get an IP from the router or you will not be able to ping the router TROUBLESHOOTING SUGGESTIONS: 1. Pull down the APPLE icon in the top left corner of your Desktop 2. Select SYSTEM PREFERENCES from the menu.

3. Under the category Internet & Network click on the SHARING icon. 4. Make sure the FIREWALL tab is selected. 5. Click the STOP button to disable the built-in firewall
 Firewall / Security Software Blocking - Windows 9x

TITLE : FIREWALL/SECURITY SOFTWARE BLOCKING FACT 1 : If there is a Firewall software installed on the computer, then you may not be able to get an IP from the router or you will not be able to ping the router. FACT 2 : Sometimes there may be intermittent disconnections over the internet. To resolve the issue, you need to disable the personal firewall or integrated firewall that come along with the Antivirus programs installed on your computer.

TROUBLESHOOTING SUGGESTIONS FOR Win 95/98/ME Users : NOTE: This article lists steps to disable some common firewalls. If the firewall you are using is not listed in this article, please consult the documentation of the firewall on how to disable it. STEP 1 : Disabling Personal Firewalls STEP 1 : Disabling Personal Firewalls Disabling Zone Alarm: 1. The icon for Zone Alarm appears in the system tray on your desktop.

2. Right click on the Zone Alarm icon. 3. Click on "Shutdown Zone Alarm". Disabling McAfee Firewall: 1. Right click on the McAfee 3 guardian icon on the system tray. 2. Select the menu McAfee Firewall and click on Exit Firewall. Disabling Norton Firewall: (If you have Norton Internet Security Installed) Right click on the Norton Internet Security icon on the system tray and select Disable.
 Firewall / Security Software Blocking - Windows 2000 / XP

TITLE: FIREWALL/SECURITY SOFTWARE BLOCKING FACT 1: If there is a Firewall software installed on the computer, then you may not be able to get an IP from the router or you will not be able to ping the router. FACT 2: Sometimes there may be intermittent disconnections over the internet. To resolve the issue, you need to disable the personal firewall or integrated firewall that come alongwith the Antivirus programs installed on your computer. TROUBLESHOOTING SUGGESTIONS FOR win 2000/XP Users: STEP 1: Disable the Windows Firewall STEP 2: Disabling Personal/Integrated Firewalls

NOTE: This article lists steps to disable some common firewalls. If the firewall you are using is not listed in this article, please consult the documentation of the firewall on how to disable it. Step 1: Disable the Windows Firewall: A) To turn off Firewall in Win 2000/XP/XP with SP1 B) To turn off Firewall in Win XP with SP2 A) To turn off the firewall in Windows 2000/XP/XP with SP1, login as Administrator (or one with administrative privileges) and follow the steps. 1. Click on Start 2. Select Control Panel 3. From the Network & Internet Connections choose Network Connections. 4. Right-click "Local Area Connection" or "Wireless Networks". 5. Select "Properties". 6. Click "Advanced" tab. 7. In the Advanced window uncheck the box "Protect my computer and network by limiting or preventing access to the computer from the internet". 8. Ignore the warning about firewall protection. 9. Click "Ok" to close the Properties window. B)To turn off the firewall in Windows XP with SP2 , login as Administrator (or one with administrative privileges) and follow the steps. 1. Click on Start 2. Select Control Panel 3. From the Network & Internet Connections choose Network Connections. 4. Right-click "Local Area Connection" or "Wireless Networks".

5. Select "Properties". 6. Click "Advanced" tab. 7. In the Advanced window, select the" Windows Firewall" tab and click "Settings". 8. There are three options. Choose "Off" and click the "Ok" button. 9. Ignore the warning about firewall protection. 10. Click "Ok" to close the properties window. STEP 2: Disabling Personal/Integrated Firewalls Disabling Zone Alarm: 1. The icon for Zone Alarm appears in the system tray on your desktop. 2.Right click on the Zone Alarm icon. 3.Click on "Shutdown Zone Alarm". Disabling McAfee Firewall: 1. Right click on the McAfee 3 guardian icon on the system tray. 2. Select the menu McAfee Firewall and click on Exit Firewall. Disabling Norton Firewall: (If you have Norton Internet Security Installed) Right click on the Norton Internet Security icon on the system tray and select Disable.



Cannot View Secured Sites Firmware or Software Corrupted

TITLE : FIRMWARE OR SOFTWARE CORRUPTED

FACT:

1. You will not be able to view secured websites. 2. Will be able to receive mails but will not be able to send mails via outlook express or any web-based mails. 3. Will not be able to run windows update.

TROUBLESHOOTING SUGGESTIONS:

STEP 1: Downloading the latest Firmware from the Internet STEP 2: Upgrade firmware on router STEP 3: Reset Router.

STEP 1: Downloading the latest Firmware from the Internet

1. Logon to the Internet 2. Type the following in the Address bar of the browser www.netgear.com/support/products/<product_model_number>.asp Within the brackets, type the model number of the Netgear Product for which the upgrade needs to be done. 3. Under the list of all the Firmwares displayed on the webpage, click on the top most advanced version and download the software file to your computer's desktop.

STEP2: Upgrade firmware on router:

1. You can upgrade by using the Web interface. 2. Open a browser (Internet Explorer or Netscape). 3. Access the router (usually http://192.168.0.1). 4. Login to the router (User Name = admin and Password = password unless you have changed it). 5. Write down all settings that you have entered during configuration. 6. Under Maintenance, click Router Upgrade. 7. Click Browse and locate the upgrade file for your Netgear Product model. 8. Click Upload. 9. Wait for the router to reboot. 10. Under Maintenance, click Settings Backup, and then click Erase. 11. Wait for the router to reboot. 12. Manually enter your configuration information. If you still have the same problem, please reset the router.

STEP 3: Reset router

To reset the router, you need to press and hold the reset button located on the rear panel of the router for 15 seconds. Then unplug the power supply cable of the router and plug it back after 5 seconds.
 Incompatible MTU Size

TITLE:INCOMPATIBLE MTU SIZE

MTU is short of Maximum Transmission Unit and it represents the

maximum size of the packet that can travel over a network before it is fragmented by the edge router.

FACT:

1.Will not be able to visit secure websites if the MTU used by your ISP and the settings on the WAN setup of the router mismatch. 2.Will be able to receive mails but will not be able to send mails via outlook express or any web-based mails. 3.Will not be able to run windows update.

TROUBLE SHOOTING SUGGESTIONS:

To resolve the issue, you need to adjust the MTU settings on the router. To change the MTU settings on the router, please perform the following steps:

STEP 1: Configuring MTU on the router STEP 2: Ping Test

STEP 1: Configuring MTU on the router

1. Open up a browser. 2. Connect to the router by typing http://192.168.0.1 in the address bar of the browser.

3. For security reasons, the router has its own user name and password. When prompted, type in admin for the router user name and password for the router password, both in lowercase letters. 4. The router's web configuration interface will open up. 5. Click on "WAN Setup" under the "Advanced" section. 6. On the " Wan Setup" page there is an option to change the MTU size. 7. Change the MTU size to the optimum value for the connection. Click on Apply.

NOTE: You can try setting the MTU size to the following values: 1492, 1442,1350 and 1300.

If you are not sure about the MTU size used by your ISP, then you need to connect the MODEM directly to the computer and follow these steps to find the MTU size:

STEP 2: Ping Test

1. Go to Start and select Run. 2. Type in cmd (Windows 2000/XP) or command (Windows 98/ME) into the Open: field. Hit the enter key or click OK. The DOS prompt should open. 3. At the DOS prompt, type in ping 4.2.2.2 -l -f 1492 and hit the Enter key. If the result shows:" Packets need to be fragmented but DF set"

The results above indicate that the packet needs to be fragmented. 4. Lower the size the packet in increments of +/-10 (e.g. 1472, 1462, 1440, 1400) until you have a packet size that does not fragment. The result should show:" Reply from 4.2.2.2 " 5. Begin increasing the packet size from this number in small increments until you find the largest size that does not fragment. Add 28 to that number (IP/ICMP headers) to get the optimal MTU setting. For example, if the largest packet size from ping tests is 1462, add 28 to 1462 to get a total of 1490, which is the optimal MTU setting. Now you need to login to the router and change the MTU size appropriately.
 Router Blocking Incoming Ports - MAC OS

TITLE: Enabling Port Forwarding on the Router

Ports are numbered connections that a computer uses to sort types of network traffic. A port may support incoming traffic, outgoing traffic, or both. By default the router allows all outbound ports and blocks all the inbound ports.

FACT:

1. To be able to use Messaging/Applications/Games. 2. To be able run a server on the LAN. 3. To host a game.

TROUBLESHOOTING SUGGESTIONS FOR MAC USERS:

Step 1: Determining the IP Address of a Computer. Step 2: Logging on to the Router Page. Step 3: Opening Ports for Internet Services / Pre-Defined Ports. Step 4: Opening Ports for Games and Applications /Custom Ports. Step 5: To Edit / Delete a Service Entry.

Step 1: Determining the IP Address of a Computer

For MAC OS X users:

1. Open a terminal window. 2. Type ifconfig. 3. Verify that the Ethernet connection has an IP address that is in the same range as the router and note down the IP Address.

Step 2: Logging on to the Router Page

1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape�Navigator and click Enter. 3. For security reasons, the router has its own user name and

password. When prompted, enter admin for the router user name and password for the router password, both in lower case letters. Note: The router user name and password are not the same as any user name or password you may use to log in to your Internet connection. 4. You will see a setup page opening up.

Step 3: Opening Ports for Internet Services / Pre-Defined Ports

1. A menu will be seen on the left hand side of the router configuration page. Click on the option with the name " Port Forwarding " under the Advanced menu. 2. From the Service Name pull down list, select the service that needs to be hosted. The services the router knows about will be listed there. If the service does not appear in the drop down, add a service as described in the next section. 3. Enter the IP address of the computer in the Server IP Address box. 4. Click the Add button. 5. Repeat Steps 2 and 3 to open more pre-defined ports.

Step 4: Opening Ports for Games and Applications / Custom Ports

1. A menu will be seen on the left hand side of the router configuration page.Click on the option with the name " Port Forwarding " under the Advanced menu. 2. Click on the button labeled, "Add Custom Service" under the Port

Forwarding page. 3.Type the service name in the Service Name box. Type the beginning port number in the Starting Port box. 4. If the application uses only a single port; type the same port number in the Ending Port box. 5. If the application uses a range of ports; type the ending port number of the range in the Ending Port box. 6. Type the IP address of the computer in the Server IP Address box. Click Apply button. 7. The page would refresh to the Port Forwarding page, which will show the list of all ports opened in tabulation. 8. Repeat Steps starting from Step 2 to Step 7 to add more ports for the same service or for a different service.

Step 5: To Edit / Delete a Service Entry

1. Check the Radio Button on the Service that needs to be Edited / Deleted, under the Port Forwarding page. 2. Click Delete Service, if the service has to be deleted. Click Edit Service, if the service details have to be modified. 3. Modify the information from the Service Name, the Starting Port, Ending Port, and the Server IP Address boxes and click the Apply button.
 Router Blocking Incoming Ports - Windows 9x

TITLE: Enabling Port Forwarding on the Router

Ports are numbered connections that a computer uses to sort types of network traffic. A port may support incoming traffic, outgoing traffic, or both. By default the router allows all outbound ports and blocks all the inbound ports.

FACT: 1. To be able to use Messaging/Applications/Games. 2. To be able run a server on the LAN. 3. To host a game.

TROUBLESHOOTING SUGGESTIONS FOR WIN95/98/ME USERS:

Step 1: Determining the IP Address of a Computer. Step 2: Logging on to the Router Page. Step 3: Opening Ports for Internet Services / Pre-Defined Ports. Step 4: Opening Ports for Games and Applications /Custom Ports. Step 5: To Edit / Delete a Service Entry.

Step 1: Determining the IP Address of a Computer

Follow these steps to check the IP address of a Computer for which the Ports are to be opened:

1. Click on Start and select Run.

2. Type WINIPCFG and click on OK. 3. From the adapter selection drop down on the top of the IP configuration page, select your Ethernet adapter. 4. Make sure that you have an IP address in the same range of the router and note down the IP Address.

Step 2: Logging on to the Router Page

1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape�Navigator and click Enter. 3. For security reasons, the router has its own user name and password. When prompted, enter admin for the router user name and password for the router password, both in lower case letters. Note: The router user name and password are not the same as any user name or password you may use to log in to your Internet connection. 4. You will see a setup page opening up.

Step 3: Opening Ports for Internet Services / Pre-Defined Ports

1. A menu will be seen on the left hand side of the router configuration page .Click on the option with the name " Port Forwarding " under the Advanced menu.

2. From the Service Name pull down list, select the service that needs to be hosted. The services the router knows about will be listed there. If the service does not appear in the drop down, add a service as described in the next section. 3. Enter the IP address of the computer in the Server IP Address box. 4. Click the Add button. 5. Repeat Steps 2 and 3 to open more pre-defined ports.

Step 4: Opening Ports for Games and Applications / Custom Ports

1. A menu will be seen on the left hand side of the router configurartion page .Click on the option with the name " Port Forwarding " under the Advanced menu. 2. Click on the button labeled, "Add Custom Service" under the Port Forwarding page. 3. Type the service name in the Service Name box. Type the beginning port number in the Starting Port box. 4. If the application uses only a single port; type the same port number in the Ending Port box. 5. If the application uses a range of ports; type the ending port number of the range in the Ending Port box. 6. Type the IP address of the computer in the Server IP Address box. Click Apply button. 7. The page would refresh to the Port Forwarding page which will show

the list of all ports opened in a tabulation. 8. Repeat Steps starting from Step 2 to Step 5 to add more ports for the same service or for a different service.

Step 5 : To Edit / Delete a Service Entry

1. Check the Radio Button on the Service that needs to be Edited / Deleted, under the Port Forwarding page. 2. Click Delete Service, if the service has to be deleted. Click Edit Service, if the service details have to be modified. 3. Modify the information from the Service Name, the Starting Port, Ending Port, and the Server IP Address boxes and click the Apply button.
 Router Blocking Incoming Ports - Windows 2000 / XP

TITLE: Enabling Port Forwarding on the Router

Ports are numbered connections that a computer uses to sort types of network traffic. A port may support incoming traffic, outgoing traffic, or both. By default the router allows all outbound ports and blocks all the inbound ports.

FACT:

1. To be able to use Messaging/Applications/Games. 2. To be able run a server on the LAN.

3. To host a game.

TROUBLESHOOTING SUGGESTIONS FOR WIN2000/XP USERS:

Step 1: Determining the IP Address of a Computer. Step 2: Logging on to the Router Page. Step 3: Opening Ports for Internet Services / Pre-Defined Ports. Step 4: Opening Ports for Games and Applications /Custom Ports. Step 5: To Edit / Delete a Service Entry.

Step 1: Determining the IP Address of a Computer:

Follow these steps to check the IP address of a Computer for which the Ports are to be opened:

For Windows 2000/XP users:

1. Click on Start and select Run. 2. Type cmd and click on OK. 3. In the command prompt, please type "ipconfig". 4. Make sure that the Ethernet adapter has an IP address in the same range as the router and note down the IP Address.

Step 2: Logging on to the Router Page:

1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator. 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape�Navigator and click Enter. 3. For security reasons, the router has its own user name and password. When prompted, enter admin for the router user name and password for the router password, both in lower case letters. Note: The router user name and password are not the same as any user name or password you may use to log in to your Internet connection. 4. You will see a setup page opening up.

Step 3: Opening Ports for Internet Services / Pre-Defined Ports

1. A menu will be seen on the left hand side of the router configuration page. Click on the option with the name " Port Forwarding " under the Advanced menu. 2. From the Service Name pull down list, select the service that needs to be hosted. The services the router knows about will be listed there. If the service does not appear in the drop down, add a service as described in the next section. 3. Enter the IP address of the computer in the Server IP Address box. 4. Click the Add button. 5. Repeat Steps 2 and 3 to open more pre-defined ports.

Step 4: Opening Ports for Games and Applications / Custom Ports

1. A menu will be seen on the left hand side of the router configuration page.Click on the option with the name " Port Forwarding " under the Advanced menu. 2.Click on the button labeled , "Add Custom Service" under the Port Forwarding page. 3.Type the service name in the Service Name box. Type the beginning port number in the Starting Port box. 4. If the application uses only a single port; type the same port number in the Ending Port box. 5. If the application uses a range of ports; type the ending port number of the range in the Ending Port box. 6. Type the IP address of the computer in the Server IP Address box. Click Apply button. 7. The page would refresh to the Port Forwarding page, which will show the list of all ports opened in tabulation. 8. Repeat Steps starting from Step 2 to Step 5 to add more ports for the same service or for a different service.

Step 5: To Edit / Delete a Service Entry

1. Check the Radio Button on the Service that needs to be Edited / Deleted, under the Port Forwarding page. 2. Click Delete Service, if the service has to be deleted. Click Edit

Service, if the service details have to be modified. 3. Modify the information from the Service Name, the Starting Port, Ending Port, and the Server IP Address boxes and click the Apply button.
 Installation Issues Client computers having wrong IP - MAC

TITLE:CLIENT COMPUTER(S) HAVING WRONG OR NO IP: FACT: You will not be able to access the web interface of the router, if your PC has an IP address that is in a different subnet. TROUBLESHOOTING SUGGESTIONS FOR MAC USERS: - Verify the Ethernet connection between the PC and the router. Please make sure that the PC is connected to one of the LAN ports of the router. - Verify the IP address of your computer by following the steps given below: STEP 1: Checking IP Address: STEP 2: Configuring the Computer for Dynamic IP Address STEP 1: Checking IP Address For MAC OS X users: 1. Open a terminal window. 2. Type ifconfig. 3. Please make sure that you are getting an IP address in the 192.168.0.X or 192.168.1.X range. If you do not have an IP address in the 192.168.0.X or 192.168.1.X range, then probably your computer is not configured for DHCP. To configure your computer for DHCP, please follow the steps given below STEP 2: Configuring the Computer for Dynamic IP Address

For MAC OS X users: 1. Click on the Apple menu and click "System preferences" 2. Double click on the "Network icon". 3. Select "Built in Ethernet" from the "Show" drop down box. 4. From the "Configure" drop down box, please select "Using DHCP" 5. Click on "Apply now" 6. Now verify the IP address of your computer. NOTE: For instructions on how to do this, please refer the previous section.
 Client computers having wrong IP - Windows 9x

TITLE: CLIENT COMPUTER(S) HAVING WRONG OR NO IP: FACT: You will not be able to access the web interface of the router, if your PC has an IP address that is in a different subnet. TROUBLESHOOTING SUGGESTIONS FOR WIN98/ME USERS: - Verify the Ethernet connection between the PC and the router. Please make sure that the PC is connected to one of the LAN ports of the router. - Verify the IP address of your computer by following the steps given below: STEP 1: Checking IP Address STEP 2: Configuring the Computer for Dynamic IP Address STEP 1: Checking IP Address 1. Click on Start and select Run. 2. Type WINIPCFG and click on OK. 3. From the adapter selection drop down on the top of the IP configuration page, please select your Ethernet adapter. 4. Please make sure that you are getting an IP address in the 192.168.0.X or 192.168.1.X range. If you do not have an IP address in the 192.168.0.X or 192.168.1.X range, then probably your computer is not configured for DHCP. To configure your computer for DHCP, please follow the steps given below

STEP 2: Configuring the Computer for Dynamic IP Address For Windows 9X/ME users: 1. Click Start, select settings and click on control Panel. 2. Double click on the Network icon. 3. Select the TCP/IP settings for your ethernet adapter and click properties. 4. Click the IP address tab. 5. Select the option "Obtain an IP address automatically". 6. Click the "Gateway" tab. 7. Please select and remove any gateway address listed. 8. Click OK and OK again to close the Network dialog box. 9. Click "Yes" to reboot your computer. 10. Now verify the IP address of your computer. NOTE: For instructions on how to do this, please refer the previous section.
 Client computers having wrong IP - Windows 2000 / XP

TITLE:CLIENT COMPUTER(S) HAVING WRONG OR NO IP: FACT:You will not be able to access the web interface of the router, if your PC has an IP address that is in a different subnet. TROUBLESHOOTING SUGGESTIONS FOR WIN2000/XP USERS: - Verify the Ethernet connection between the PC and the router. Please make sure that the PC is connected to one of the LAN ports of the router. - Verify the IP address of your computer by following the steps given below: STEP 1: Checking the ipaddress STEP 2: Configuring the Computer for Dynamic IP Address STEP 1: Checking the ipaddress For Windows 2000/XP users: 1. Click on Start and select Run.

2. Type cmd and click on OK. 3. In the command prompt, please type "ipconfig" 5. Please make sure that you are getting an IP address in the 192.168.0.X or 192.168.1.X range. If you do not have an IP address in the 192.168.0.X or 192.168.1.X range, then probably your computer is not configured for DHCP. To configure your computer for DHCP, please follow the steps given below STEP 2: Configuring the Computer for Dynamic IP Address For Windows 2000 and Windows XP users: 1. Click on Start, select Settings and click on Control Panel. 2. Double click on the Network connections icon. 3. Right click on "Local area connection" and click on "Properties" 4. Select " Internet protocol TCP/IP" and click on "Properties" 5. Select the options "Obtain an IP address automatically" and "Obtain an DNS server automatically" 6. Click OK. 7. Reboot the computer. 8. Now verify the IP address of your computer. NOTE: For instructions on how to do this, please refer the previous section.
 Does not Pass IP to client - MAC OS

TITLE: Does not pass IP to client FACT: You will not be able to get an IP address automatically from the router and hence access the web interface, if you have disabled the DHCP server on the router. If you are using static IP addresses, please make sure that the PC's IP address is in the same subnet as the router. Please follow these steps to check the IP address of the router. TROUBLESHOOTING STEPS FOR MAC OS X USERS: STEP 1: Checking the IP Address on the machine STEP 2: Assigning Static IP address to the machine.

STEP 3: Resetting the router STEP 1: Checking the IP Address on the machine 1. Open a terminal window. 2. Type ifconfig. 3. Verify that the ethernet connection has a IP address that is in the same range as the router. STEP 2: Assigning Static IP address to the machine 1. Click on the Apple Menu go to System Preferences 2. Change the Show tab to Automatic and the Location to Built in Ethernet 3. Under the TCP/IP if the Configure is using DHCP and still if it does not have an ipaddress 4. Change the configure to Manual and then specify an ipaddress to the machine in the same range as that of the router. If you do not have a network with static IP addresses and the router is not providing you with an IP address, then try resetting the router to factory defaults. STEP 3: Resetting the router To reset the router, you need to press and hold the reset button located on the rear panel of the router for 15 seconds.
 Does not Pass IP to client - Windows 9x

TITLE: Does not pass IP to client FACT: You will not be able to get an IP address automatically from the router and hence access the web interface, if you have disabled the DHCP server on the router. If you are using static IP addresses, please make sure that the PC's IP address is in the same subnet as the router. Please follow these steps to check the IP address of the router: TROUBLESHOOTING SUGGESTIONS FOR WINDOWS 98/ME USERS

STEP 1: Checking the IP Address on the machine STEP 2: Assigning Static IP Address STEP 3: Resetting the Router STEP 1: Checking the IP Address on the machine 1. Click on Start and select Run. 2. Type WINIPCFG and click on OK. 3. From the adapter selection drop down on the top of the IP configuration page, please select your Ethernet adapter. 4. Please make sure that you have an IP address in the same range of the router. If the IP address is in a different subnet or if you have an autoconfiguration IP, then you will have to assign a static IP to the router. To assign an static IP, please perform the following steps STEP 2: Assigning Static IP Address 1. Click Start, select settings and click on control Panel. 2. Double click on the Network icon. 3. Select the TCP/IP settings for your ethernet adapter and click properties. 4. In the "IP Address" tab, please select the option " Specify an IP address" and type in the IP address and subnet mask for your computer. 5. Click the "Gateway" tab and type the IP address of the router in the "New Gateway" box. Click on the Add button. 6. Click OK. 7. Click OK in the Network dialog and click on yes to restart your computer. If you do not have a network with static IP addresses and the router is not providing you with an IP address, then try resetting the router to factory defaults. STEP 3: Resetting the Router To reset the router, you need to press and hold the reset button located on the rear panel of the router for 15 seconds.
 Does not Pass IP to client - Windows 2000/XP

TITLE: Does not pass IP to client

FACT: You will not be able to get an IP address automatically from the router and hence access the web interface, if you have disabled the DHCP server on the router. If you are using static IP addresses, please make sure that the PC's IP address is in the same subnet as the router. Please follow these steps to check the IP address of the router. TROUBLESHOOTING SUGGESTIONS FOR WINDOWS 2000 USERS: STEP 1: Checking IP Address STEP 2: Assigning Static IP Address STEP 3: Resetting The Router STEP 1 : Checking IP Address For Windows 2000/XP users: 1. Click on Start and select Run. 2. Type cmd and click on OK. 3. In the command prompt, please type "ipconfig" 4. Please make sure that the Ethernet adapter has an IP address in the same range as the router. If the IP address is in a different subnet or if you have an autoconfiguration IP, then you will have to assign a static IP to the router. To assign an static IP, please perform the following steps: STEP 2 : Assigning Static IP Address For Windows 2000/XP users: 1. Click on Start, Select settings and click on Control Panel. 2. Double click on Network connection icon. 3. Right click on "Local Area connection" and select properties. 4. Select "Internet protocol TCP/IP" and click properties. 5. Please select the option "Use the following IP address" and type in a IP address for your computer in the same range for your router. 6. Now select "Use the following DNS address" and type in the DNS server address. The prefererd Dns will be the router ipaddress and

the Alternate Dns will be 4.2.2.2. 7. Click OK. If you do not have a network with static IP addresses and the router is not providing you with an IP address, then try resetting the router to factory defaults. STEP 3: Resetting The Router To reset the router, you need to press and hold the reset button located on the rear panel of the router for 15 seconds.
 First Time Setup - MAC OS

TITLE: FIRST TIME WIRED/WIRELESS INSTALL OR SETUP TROUBLESHOOTING SUGGESTIONS: Step 1: Requirements and Connectivity Step 2: Checking the IP Address Step 3: Logging on to the Router Page and setting up the Internet. Step 1: Requirements and Connectivity You need to prepare these three things before you begin your setup 1. Have active Internet service such as that provided by an cable or DSL broadband account. 2. Locate the Internet Service Provider (ISP) configuration information if it is a DSL account. 3. Connect the router to a cable or DSL modem and a computer and check the status of the LEDs on the Router as described in the manual as explained in the instruction manual. Step 2: Checking the IP Address Follow these steps to check the IP address of the router (The IP address of the router will be specified in the instruction manual supplied with the router ). For MAC OS X users: 1. Click on System Preferences and click on Network.

2. Under Location, select Automatic and Built-in Ethernet (or) any other wireless adapter used under Show. 3. Below the TCP/IP tab, choose Using DHCP under Configure. 4. Make sure the IP address and the Router Address are in the same range (192.168.X.X ). Step 3: Logging on to the Router Page and setting up the Internet 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator. 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape�Navigator and click Enter. 3. When prompted,enter admin for the router user name and password for the router password, both in lower case letters. 4. You will see a setup page opening up. Choose Yes below the option that asks "Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now?" and click Next. 5. The Setup Smart Wizard will report the type of connection it finds. The options are PPPOE Detected, if the connection require a login using protocols such as PPPoE, PPTP, Telstra, or Bigpond broadband connections. Dynamic IP Detected, if the connection uses dynamic IP address assignment. Fixed IP Detected, if the connection uses fixed IP address assignment.

PPPoE Smart Wizard-Detected Option: If the Setup Smart Wizard discovers that your ISP uses PPPoE, click Next and follow these steps: a. Enter the Account Name, Domain Name, Login, and Password as provided by your ISP and change the Idle Timeout to Zero. b. Click the Apply button. The page will re-load automatically after few seconds. Click Test to test your Internet connection. c. The NETGEAR website will appear within a minute. Dynamic IP Smart Wizard-Detected Option:

If the Setup Wizard discovers that your ISP uses Dynamic IP assignment, click Next and follow these steps: a. The page will appear with Account Name, Domain Name and all other details with Apply, Cancel, Test buttons appearing at the bottom. b. Click the Apply button. The page will re-load automatically after few seconds. Now click Test. c. If the connection is successful, Netgear website will appear within a minute. Fixed IP Account Smart Wizard-Detected Option If the Setup Wizard discovers that your ISP uses Fixed IP assignment, follow these steps: a. Enter the IP address, Subnet Mask, Default Gateway and details of your ISP's Primary and Secondary DNS Server addresses and click Apply. b. Once the page re-loads itself, click test. If the connection is successful, Netgear website would be appearing within a minute.
 First Time Setup - Windows 9x

TITLE: FIRST TIME WIRELESS/WIRED INSTALL OR SETUP TROUBLESHOOTING SUGGESTIONS: Step 1: Checking the Connectivity between the Router and the Computer Step 2: Checking the IP Address Step 3: Logging on to the Router Page and setting up the Internet Step 1: Requirements and Connectivity You need to prepare these three things before you begin your setup 1. Have active Internet service such as that provided by an cable or DSL broadband account. 2. Locate the Internet Service Provider (ISP) configuration information if it is a DSL account. 3. Connect the router to a cable or DSL modem and a computer and check the status of the LEDs on the Router as described in the manual

as explained in the instruction manual. Step 2: Checking the IP Address Follow these steps to check the IP address of the router(The IP address of the router will be specified in the instruction manual supplied with the router ) For Windows 98/ME users: 1. Click on Start and select Run. 2. Type WINIPCFG and click on OK. 3. From the adapter selection drop down on the top of the IP configuration page, please select your Ethernet adapter. 4. Make sure the IP address and the default gateway are in the same range(192.168.X.X ) and note them down. Click OK. 5. Type the command ping <ipaddress of the default gateway>. Click Enter 6. There would be 4 lines of " Reply from� .", if the connectivity is good. Step 3: Logging on to the Router Page and setting up the Internet: 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. When prompted,enter admin for the router user name and password for the router password, both in lower case letters. 4. You will see a setup page opening up. Choose Yes below the option that asks "Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now?" and click Next. 5. The Setup Smart Wizard will report the type of connection it finds. The options are: PPPOE Detected, if the connection require a login using protocols such as PPPoE, PPTP, Telstra, or Bigpond broadband connections. Dynamic IP Detected, if the connection uses dynamic IP address assignment. Fixed IP Detected, if the connection uses fixed IP address assignment.

PPPoE Smart Wizard-Detected Option: If the Setup Smart Wizard discovers that your ISP uses PPPoE, click Next and follow these steps a) Enter the Account Name, Domain Name, Login, and Password as provided by your ISP and change the Idle Timeout to Zero. b) Click the Apply button. The page will re-load automatically after few seconds. Click Test to test your Internet connection. c) The NETGEAR website will appear within a minute. Dynamic IP Smart Wizard-Detected Option: If the Setup Wizard discovers that your ISP uses Dynamic IP assignment, click Next and follow these steps a) The page will appear with Account Name, Domain Name and all other details with Apply, Cancel, Test buttons appearing at the bottom. b) Click the Apply button. The page will re-load automatically after few seconds. Now click Test. c) If the connection is successful, Netgear website will appear within a minute. Fixed IP Account Smart Wizard-Detected Option: If the Setup Wizard discovers that your ISP uses Fixed IP assignment, follow these steps a) Enter the IP address, Subnet Mask, Default Gateway and details of your ISP's Primary and Secondary DNS Server addresses and click Apply. b) Once the page re-loads itself, click test. If the connection is successful, Netgear website would be appearing within a minute.
 First Time Setup - Windows 2000/XP

TITLE: FIRST TIME WIRELESS/WIRED INSTALL OR SETUP TROUBLESHOOTING SUGGESTIONS: Step 1: Checking the Connectivity between the Router and the Computer Step 2: Checking the IP Address

Step 3: Logging on to the Router Page and setting up the Internet Step 1: Requirements and Connectivity: You need to prepare these three things before you begin your setup: 1. Have active Internet service such as that provided by an cable or DSL broadband account. 2. Locate the Internet Service Provider (ISP) configuration information if it is a DSL account. 3. Connect the router to a cable or DSL modem and a computer and check the status of the LEDs on the Router as described in the manual as explained in the instruction manual. Step 2: Checking the IP Address: Follow these steps to check the IP address of the router (The IP address of the router will be specified in the instruction manual supplied with the router) For Windows 2000/XP users: 1. Click on Start and select Run. 2. Type cmd and click on OK. 3. In the command prompt, type "ipconfig".Click Enter. 4. Make sure the IP address and the default gateway are in the same range(192.168.X.X ) and note them down. 5. Type the command ping <ipaddress of the default gateway>. Click Enter. There would be 4 lines of " Reply from� .", if the connectivity is good. Step 3: Logging on to the Router Page and setting up the Internet: 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape�Navigator and click Enter. 3. When prompted,enter admin for the router user name and password for the router password, both in lower case letters. 4. You will see a setup page opening up. Choose Yes below the option that asks "Do You Want The Smart Setup Wizard To Try And Detect The

Connection Type Now?" and click Next. 5. The Setup Smart Wizard will report the type of connection it finds. The options are PPPOE Detected, if the connection require a login using protocols such as PPPoE, PPTP, Telstra, or Bigpond broadband connections. Dynamic IP Detected, if the connection uses dynamic IP address assignment. Fixed IP Detected, if the connection uses fixed IP address assignment. PPPoE Smart Wizard-Detected Option: If the Setup Smart Wizard discovers that your ISP uses PPPoE, click Next and follow these steps: a. Enter the Account Name, Domain Name, Login, and Password as provided by your ISP and change the Idle Timeout to Zero. b. Click the Apply button. The page will re-load automatically after few seconds. Click Test to test your Internet connection. c. The NETGEAR website will appear within a minute. Dynamic IP Smart Wizard-Detected Option: If the Setup Wizard discovers that your ISP uses Dynamic IP assignment, click Next and follow these steps: a. The page will appear with Account Name, Domain Name and all other details with Apply, Cancel, Test buttons appearing at the bottom. b. Click the Apply button. The page will re-load automatically after few seconds. Now click Test. c. If the connection is successful, NETGEAR website will appear within a minute. Fixed IP Account Smart Wizard-Detected Option: If the Setup Wizard discovers that your ISP uses Fixed IP assignment, follow these steps: a. Enter the IP address, Subnet Mask, Default Gateway and details of your ISP's Primary and Secondary DNS Server addresses and click Apply.

b. Once the page re-loads itself, click test. If the connection is successful, NETGEAR website would be appearing within a minute.
 Securing Wireless - Access Control

TITLE: SECURING WIRELESS NETWORKS BY ENABLING THE ACCESS CONTROL LIST FACT: Restricting wireless access to your network prevents intruders from connecting to your network.You can secure your wireless LAN by enabling the Access Control List. The Access Control List is a way of securing the wireless connection across the router so that none of the unprivileged computers gain access to the router and hence go online. For increased security, you can restrict access to the wireless network to only allow specific PCs based on their MAC addresses. TROUBLESHOOTING SUGGESTIONS: Step 1: Logging on to the Router Page. Step 2: Enabling Access Control List on the Router (Both ways either by Wireless Settings Under Setup (or) Wireless Setup under Advanced). Step 3: Deleting a wireless PC on the Access Control List. Step 1: Logging on to the Router Page: NOTE: It is recommended that you perform these steps from a wired computer. 1. Open up a browser. 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. For security reasons, the router has its own user name and password. When prompted, enter admin for the router user name and password for the router password, both in lower case letters. 4. The router's web interface will open up. Step 2: Enabling Access Control List on the Router: 1. From the web configuration interface, please click the option

"Wireless Setup" under the Advanced menu. or Wireless Setup below Basic Settings NOTE: For some routers the option to configure the Access list can be found on the "Wireless setup" menu, under "Setup". 2. Click the "Setup Access list". 3. In the Wireless Card Access List page, please click on the "Add" button. 4. Select the radio button before your wireless computer name and click on Add. Similarly you can add your other wireless computers. 5. Check the box "Turn Access Control On " and click the Apply button. The page will refresh and load the Wireless Settings / Wireless Setup page. Now only those computers listed in the access list will be able to connect with the router. Step 3: Deleting a wireless PC on the Access Control List: Removing a computer from the Access Control List will deny the PC access to the router. To remove the computer from the access list, please follow these steps: 1. Select the radio button before the computer name that you wish to remove from the Wireless Card Access List page. 2. Click the Delete button. 3. Click the Apply button to save changes and return to the Wireless Settings page/Wireless Setup page.
 Setting up WEP on NON Windows XP OS

TITLE: SECURING WIRELESS NETWORKS BY ENABLING WEP ENCRYPTION ON WIRELESS CLIENTS (USING NETGEAR ADAPTERS NON-WIN XP USERS ONLY). FACT: Restricting wireless access to your network prevents intruders from connecting to your network .You can secure your wireless LAN by enabling the WEP Encryption. WEP stands for Wired Equivalent Privacy. WEP is designed to provide the same level of security as that of a wired LAN. WEP aims to provide security by encrypting data over radio waves so that it is

protected as it is transmitted from one end point to another. TROUBLESHOOTING SUGGESTIONS: 1. Double click on the netgear configuration utility icon (it would be on the right bottom corner of the screen in the Task Bar). 2. Select the Settings/Security Tab on the configuration utility. 3. If Settings tab appears on the configuration utility, proceed with the following steps: a. A section for "SECURITY" appears on the settings tab with the options - DISABLED, WEP. b. If DISABLE option is chosen no encryption will be applied. c. WEP will have the following options. Create with passphrase/Enter Key manually: Passphrase: Enter a word or group of printable characters in the Passphrase box and click the Generate button. These characters are case sensitive. Manual: For 64-bit WEP, enter 10 hexadecimal digits (any combination of 0-9, a-f, or A-F). For 128-bit WEP, enter 26 hexadecimal digits (any combination of 0-9, a-f, or A-F). These values are not case sensitive. d. Click on Apply. 4. If Security tab appears on the configuration utility, proceed with the following steps: a. Check the box, which says Enable Encryption (WEP Key). b. The key length can be either 40/64 bits or 104/128 bit. This choice should be made based on the setting of your router. c. To enable WEP two options available are: Create with passphrase, Manual Entry Passphrase: Enter a word or group of printable characters in the Passphrase box and click the Generate button. These characters are case sensitive. Manual: For 64-bit WEP, enter 10 hexadecimal digits (any combination of 0-9, a-f, or A-F). For 128-bit WEP, enter 26 hexadecimal digits (any combination of 0-9, a-f, or A-F). These values are not case sensitive. d. Click on Apply.
 Setting up WEP on Windows XP OS (Without WZC)

TITLE: SECURING WIRELESS NETWORKS BY ENABLING WEP ENCRYPTION ON WIRELESS CLIENTS (USING NETGEAR ADAPTERS WIN XP USERS ONLY)

FACT: Restricting wireless access to your network prevents intruders from connecting to your network .You can secure your wireless LAN by enabling the WEP Encryption. WEP stands for Wired Equivalent Privacy. WEP is designed to provide the same level of security as that of a wired LAN. WEP aims to provide security by encrypting data over radio waves so that it is protected as it is transmitted from one end point to another. TROUBLESHOOTING SUGGESTIONS: STEP 1: Disable XP utility STEP 2: Enable encryption on the netgear adapter (Both ways either on the settings tab or security tab on the netgear utility based on the model of the adapter). STEP 1: Disable XP utility 1.Click on Start and select "Control Panel". 2.On the Control Panel select "Network Connections". 3.An icon for "Wireless Connections" would appear. 4.Right click on wireless connections and select "Properties". 5.A Tab "Wireless Networks" would appear. 6.On the wireless networks tab uncheck the box "Use windows to configure my wireless network settings". 7.Click on OK. If this box is already unchecked proceed with step 2. STEP 2: Enable Encryption on the Netgear Adapter 1.Double click on the netgear configuration utility icon (it would be on the right bottom corner of the screen). 2.Select the settings/security tab on the configuration utility. 3.If Settings tab appears on the configuration utility, proceed with the following steps: a. A section for "SECURITY" appears on the settings tab with the options: DISABLED, WEP b. If DISABLE option is chosen no encryption will be applied. c. WEP will have the following options -

Create with Pass Phrase / Enter key manually Passphrase: Enter a word or group of printable characters in the Passphrase box and click the Generate button. These characters are case sensitive. Manual: For 64-bit WEP, enter 10 hexadecimal digits (any combination of 0-9, a-f, or A-F). For 128-bit WEP, enter 26 hexadecimal digits (any combination of 0-9, a-f, or A-F). These values are not case sensitive. d. Click on Apply 4. If Security tab appears on the configuration utility, proceed with the following steps: a. Check the box, which says Enable Encryption (WEP Key). b. The key length can be either 40/64 bits or 104/128 bit. This choice should be made based on the setting of your router. c. To enable WEP two options available are: Create with passphrase / Manual Entry Passphrase: Enter a word or group of printable characters in the Passphrase box and click the Generate button. These characters are case sensitive. Manual: For 64-bit WEP, enter 10 hexadecimal digits (any combination of 0-9, a-f, or A-F). For 128-bit WEP, enter 26 hexadecimal digits (any combination of 0-9, a-f, or A-F). These values are not case sensitive. d. Click on Apply
 Setting up WEP on Router

TITLE: SECURING WIRELESS NETWORKS BY ENABLING WEP ENCRYPTION ON ROUTER FACT: Restricting wireless access to your network prevents intruders from connecting to your network.You can secure your wireless LAN by enabling the WEP Encryption. WEP stands for Wired Equivalent Privacy. WEP is designed to provide the same level of security as that of a wired LAN. WEP aims to provide security by Encrypting data over radio waves so that it is protected as it is transmitted from one end point to another. TROUBLESHOOTING SUGGESTIONS:

Step 1: Logging on to router page Step 2: Enabling WEP on the Router (Both ways either by using the option SECURITY ENCRYPTION - WEP /SECURITY OPTIONS on the "Wireless Settings Option") Step 1: Logging on to router page 1. Open up Internet explorer 2. Connect to the web interface of the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. Login to the router. The username is "admin" and password is "password". 4. You should be able to access the router's web interface. Step 2 : Enabling WEP on the Router Click the option "WIRELESS SETTINGS". NOTE: Depending on the model of the router you will have two options: SECURITY ENCRYPTION - WEP / SECURITY OPTIONS If the option on the router shows SECURITY ENCRYPTION - WEP the following steps are to be followed: a. The option for "AUTHENTICATION TYPE" & "ENCRYPTION STRENGTH" appears on the screen. b. Choose Authentication Type as "AUTOMATIC". c. Encryption strength will have the following options: Disable / 64 bit/ 128 bit. d. If DISABLE option is chosen no encryption will be applied. e. Please select 64 or 128 bit encryption. Selecting either will give you the following options: Create with Passphrase / Manual Entry Passphrase: Enter a word or group of printable characters in the Passphrase box and click the Generate button. These characters are case sensitive. NOTE: The passphrase option can be used only if you have a Netgear wireless card. Manual: For 64-bit WEP, enter 10 hexadecimal digits (any combination of 0-9, a-f, or A-F). For 128-bit WEP, enter 26 hexadecimal digits (any combination of 0-9, a-f, or A-F). These values are not case sensitive.

f. Click on Apply. Now you will have to configure your wireless clients. If the option on the router shows SECURITY OPTIONS the following steps are to be followed: This wireless setting will have three options: Disable / WEP / WPA a. If DISABLE option is selected no encryption will be applied. b. Choose Authentication Type as "AUTOMATIC" c. Encryption strength will have the following options: 64-bit/128 bit. Please select either of those. d. Select either passphrase or manual entry. Passphrase: Enter a word or group of printable characters in the Passphrase box and click the Generate button. These characters are case sensitive. NOTE: The Passphrase option can be used, only if you have a Netgear wireless card. Manual: For 64-bit WEP, enter 10 hexadecimal digits (any combination of 0-9, a-f, or A-F). For 128-bit WEP, enter 26 hexadecimal digits (any combination of 0-9, a-f, or A-F). These values are not case sensitive. e. Click on Apply
 Setting up WEP on Windows XP (Using WZC)

TITLE: SECURING WIRELESS NETWORKS BY ENABLING WEP ENCRYPTION ON WIRELESS CLIENTS (USING WIN XP UTILITY). FACT: Restricting wireless access to your network prevents intruders from connecting to your network .You can secure your wireless LAN by enabling the WEP Encryption. WEP stands for Wired Equivalent Privacy. WEP is designed to provide the same level of security as that of a wired LAN. WEP aims to provide security by encrypting data over radio waves so that it is protected as it is transmitted from one end point to another. TROUBLESHOOTING SUGGESTIONS: 1. Click on start and select "Control Panel". 2. On the control panel select "Network connections".

3. An icon for "Wireless Connections" would appear. 4. Right click on wireless connections and select "View Available Wireless Networks". 5. Highlight your network's SSID. 6. A dialog box will appear asking you to type and confirm the network KEY (WEP key). NOTE: Please make sure that you type in the WEP key from the router and not the passphrase. 7. After typing in and confirming the network key. Click Connect.
 Setting up WPA using NETGEAR Utility

TITLE: SECURING WIRELESS NETWORKS BY ENABLING WPA ENCRYPTION ON NETGEAR ADAPTERS: FACT: Restricting wireless access to your network prevents intruders from connecting to your network .You can secure your wireless LAN by enabling the WPA Encryption. WPA is Wi-Fi Protected Access, a security standard for wireless networks. This WPA is not to be confused with Windows XP Product Activation. TROUBLESHOOTING SUGGESTIONS: 1. Double click on the Netgear Configuration utility icon (it would be on the right bottom corner of the screen). 2. Select the Settings/Advanced Security tab on the configuration utility. 3. A section for "SECURITY Encryption (WPA-PSK)" appears Enter the passphrase that was typed in the router 4. Click on OK. NOTE: The Passphrase must be 8 to 63 characters in length.
 Setting up WPA on NETGEAR Router

TITLE: SECURING WIRELESS NETWORKS BY ENABLING WPA ENCRYPTION ON NETGEAR ROUTERS FACT:

Restricting wireless access to your network prevents intruders from connecting to your network .You can secure your wireless LAN by enabling the WPA Encryption. WPA is Wi-Fi Protected Access, a security standard for wireless networks. This WPA is not to be confused with Windows XP Product Activation. TROUBLESHOOTING SUGGESTIONS: Setting WPA on the netgear router Step 1: Logging into the router page Step 2: Enabling WPA in the wireless settings on the router Step 1: Logging on to router page 1. Open up Internet explorer. 2. Connect to the web interface of the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. Login to the router. The username is "admin" and password is "password". 4. You should be able to access the router's web interface. Step 2: Enabling WPA in the wireless settings on the router 1. Click the option "WIRELESS SETTINGS". 2. In the SECURITY OPTIONS the following steps are to be followed: This wireless setting will have three options: Disable/WEP/WPA a. Choose the option for WPA-PSK (Wi-Fi Protected Access Pre-Shared Key) b. Enter a word or group of printable characters in the Passphrase box. The Passphrase must be 8 to 63 characters in length. c. Click on Apply. NOTE: The Passphrase option can be used, only if you have a Netgear wireless card.
 Setting up WPA using XP WZC

TITLE: SECURING WIRELESS NETWORKS BY ENABLING WPA ENCRYPTION ON WIN

XP UTILITY: FACT: Restricting wireless access to your network prevents intruders from connecting to your network .You can secure your wireless LAN by enabling the WPA Encryption. WPA is Wi-Fi Protected Access, a security standard for wireless networks. This WPA is not to be confused with Windows XP Product Activation. TROUBLESHOOTING SUGGESTIONS: 1. Click on start and select "Control Panel". 2. On the control panel select "Network Connections". 3. An icon for "Wireless Connections" would appear. 4. Right click on wireless connections and select "View Available Wireless Networks". 5. Highlight your network's SSID. 6. In the advanced tab on the utility select the option for Network Authentication and Data encryption: Options here included are Open, Shared, WPA, and WPA-PSK 7. Choose the option for WPA-PSK an 8- to 63-character password is required. 8. After typing in and confirming the network key. Click Connect.



Unable to go Online Client Computers having wrong IP - MAC OS

TITLE:

Client Computers having wrong or no IP.

FACT:

You will not be able to access the web interface of the router, if your PC has an IP address that is in a different subnet.

TROUBLESHOOTING SUGGESTIONS FOR MAC USERS:

Step 1: Checking the IP address Step 2: Confuring the Computer For Dynamic IP address a. Verify the Ethernet connection between the PC and the router. Please make sure that the PC is connected to one of the LAN ports of the router. b. Verify the IP address of your computer by following the steps given below.

Step 1: Checking the IP address

For MAC OS X users:

1. Open a terminal window. 2. Type ifconfig. 3. Please make sure that you are getting an IP address in the 192.168.0.X or 192.168.1.X range. If you do not have an IP address in the 192.168.0.X or 192.168.1.X range, then probably your computer is not configured for DHCP. To configure your computer for DHCP, please follow the steps given below.

Step 2 : Confuring the Computer For Dynamic IP address

For MAC OS X users:

1. Click on the Apple menu and click "System preferences" 2. Double click on the "Network icon". 3. Select "Built in Ethernet" from the "Show" drop down box. 4. From the "Configure" drop down box, please select "Using DHCP" 5. Click on "Apply now" 6. Now verify the IP address of your computer. NOTE: For instructions on how to do this, please refer the previous section.
 Client Computers having wrong IP - Windows 9x

TITLE:

Client Computer Having Wrong or no IP

FACT:

You will not be able to access the web interface of the router, if your PC has an IP address that is in a different subnet.

TROUBLESHOOTING SUGGESTIONS FOR WIN98/ME USERS:

Step 1 : Checking The IP Address

Step 2 : Confuring the Computer for Dynamic IP address a. Verify the Ethernet connection between the PC and the router. Please make sure that the PC is connected to one of the LAN ports of the router. b. Verify the IP address of your computer by following the steps given below.

Step 1 : Checking The IP address

1. Click on Start and select Run. 2. Type WINIPCFG and click on OK. 3. From the adapter selection drop down on the top of the IP configuration page, please select your Ethernet adapter. 4. Please make sure that you are getting an IP address in the 192.168.0.X or 192.168.1.X range. If you do not have an IP address in the 192.168.0.X or 192.168.1.X range, then probably your computer is not configured for DHCP. To configure your computer for DHCP, please follow the steps given below.

Step 2 : Confuring the Computer For Dynamic IP address

For Windows 9X/ME users:

1. Click Start, select settings and click on control Panel. 2. Double click on the Network icon.

3. Select the TCP/IP settings for your ethernet adapter and click properties. 4. Click the IP address tab. 5. Select the option "Obtain an IP address automatically". 6. Click the "Gateway" tab. 7. Please select and remove any gateway address listed. 8. Click OK and OK again to close the Network dialog box. 9. Click "Yes" to reboot your computer. 10. Now verify the IP address of your computer.

NOTE: For instructions on how to do this, please refer the previous section.
 Client Computers having wrong IP - Windows 2000 / XP

TITLE:

Client Computers having wrong or no IP.

FACT:

You will not be able to access the web interface of the router, if your PC has an IP address that is in a different subnet.

TROUBLESHOOTING SUGGESTIONS FOR WINDOWS 2000/XP USERS:

Step 1 : Checking The IP address.

Step 2 : Confuring the Computer For Dynamic IP address. a. Verify the Ethernet connection between the PC and the router. Please make sure that the PC is connected to one of the LAN ports of the router. b. Verify the IP address of your computer by following the steps given below.

Step 1 : Checking The IP address

For Windows 2000/XP users:

1. Click on Start and select Run. 2. Type cmd and click on OK. 3. In the command prompt, please type "ipconfig" 5. Please make sure that you are getting an IP address in the 192.168.0.X or 192.168.1.X range. If you do not have an IP address in the 192.168.0.X or 192.168.1.X range, then probably your computer is not configured for DHCP. To configure your computer for DHCP, please follow the steps given below.

Step 2 : Confuring the Computer For Dynamic IP address

For Windows 2000 and Windows XP users:

1. Click on Start, select Settings and click on Control Panel. 2. Double click on the Network connections icon. 3. Right click on "Local area connection" and click on "Properties" 4. Select " Internet protocol TCP/IP" and click on "Properties" 5. Select the options "Obtain an IP address automatically" and "Obtain an DNS server automatically" 6. Click OK. 7. Reboot the computer. 8. Now verify the IP address of your computer. NOTE: For instructions on how to do this, please refer the previous section.
 Does not pass IP to Client - MAC OS

TITLE:

Does not pass IP to client

FACT:

You will not be able to get an IP address automatically from the router and hence access the web interface, if you have disabled the DHCP server on the router.

If you are using static IP address, please make sure that the PC's IP address is in the same subnet as the router. Please follow these steps to check the IP address of the router.

TROUBLESHOOTING STEPS FOR MAC OS X USERS:

STEP 1: Checking the IP Address STEP 2: Assigning Static IP Address STEP 3: Reset The Router

STEP 1: Checking the IP Address

1. Open a terminal window. 2. Type ifconfig. 3. Verify that the ethernet connection has a IP address that is in the same range as the router. If you do not have a network with static IP addresses and the router is not providing you with an IP address, then try resetting the router to factory defaults.

STEP 2: Assigning Static IP Address

1. Click on the Apple Menu go to System Preferences. 2. Change the Show tab to Automatic and the Location to Built in Ethernet. 3. Under the TCP/IP if the Configure is using DHCP and still if it does not have an IP address. Change the configure to Manual and then specify an IP address to the

machine in the same range as that of the router.

STEP 3: Reset The Router

To reset the router, you need to press and hold the reset button located on the rear panel of the router for 15 seconds.
 Does not pass IP to Client - Windows 9x

TITLE:

Does not pass IP to client

FACT:

You will not be able to get an IP address automatically from the router and hence access the web interface, if you have disabled the DHCP server on the router.

If you are using static IP addresses, please make sure that the PC's IP address is in the same subnet as the router. Please follow these steps to check the IP address of the router.

TROUBLESHOOTING SUGGESTIONS FOR WINDOWS 98/ME USERS:

1. Click on Start and select Run. 2. Type WINIPCFG and click on OK.

3. From the adapter selection drop down on the top of the IP configuration page, please select your Ethernet adapter. 4. Please make sure that you have an IP address in the same range of the router.

If the IP address is in a different subnet or if you have an auto configuration IP, then you will have to assign a static IP to the router. To assign an static IP, please perform the following steps.

1. Click Start, select settings and click on control Panel. 2. Double click on the Network icon. 3. Select the TCP/IP settings for your ethernet adapter and click properties. 4. In the "IP Address" tab, please select the option "Specify an IP address" and type in the IP address and subnet mask for your computer. 5. Click the "Gateway" tab and type the IP address of the router in the "New Gateway" box. Click on the Add button. 6. Click on the DNS tab and type in the DNS server address provided by your ISP. 7. Click OK. 8. Click OK in the Network dialog and click on yes to restart your computer.

If you do not have a network with static IP addresses and the router is not providing you with an IP address, then try resetting the

router to factory defaults. To reset the router, you need to press and hold the reset button located on the rear panel of the router for 15 seconds.
 Does not pass IP to Client - Windows 2000 / XP

TITLE:

Does not pass IP to client

FACT:

You will not be able to get an IP address automatically from the router and hence access the web interface, if you have disabled the DHCP server on the router.

If you are using static IP addresses, please make sure that the PC's IP address is in the same subnet as the router. Please follow these steps to check the IP address of the router.

TROUBLESHOOTING SUGGESTIONS FOR WINDOWS 2000 USERS:

STEP 1: Checking the IP address STEP 2: Assigning Static IP address STEP 3: Reset The Router

STEP 1: Checking the IP address

For Windows 2000/XP users:

1. Click on Start and select Run. 2. Type cmd and click on OK. 3. In the command prompt, please type "ipconfig" 4. Please make sure that the Ethernet adapter has an IP address in the same range as the router.

If the IP address is in a different subnet or if you have an auto configuration IP, then you will have to assign a static IP to the router. To assign an static IP, please perform the following steps.

STEP 2: Assigning Static IP address

For Windows 2000/XP users:

1. Click on Start, Select settings and click on Control Panel. 2. Double click on Network connection icon. 3. Right click on "Local Area connection" and select properties. 4. Select "Internet protocol TCP/IP" and click properties. 5. Please select the option "Use the following IP address" and type in a IP address for your computer. 6. Now select "Use the following DNS address" and type in the DNS

server address. 7. Click OK.

If you do not have a network with static IP addresses and the router is not providing you with an IP address, then try resetting the router to factory defaults.

STEP 3: Reset The Router

To reset the router, you need to press and hold the reset button located on the rear panel of the router for 15 seconds.
 Firewall / Security Software Blocking - MAC OS

TITLE:

Firewall / Security Software Blocking for MAC users.

FACT:

If there is Firewall software installed on the computer, then you may not be able to get an IP from the router or you will not be able to ping the router.

TROUBLESHOOTING SUGGESTIONS:

1. Pull down the APPLE icon in the top left corner of your Desktop.

2. Select SYSTEM PREFERENCES from the menu. 3. Under the category Internet & Network click on the SHARING icon. 4. Make sure the FIREWALL tab is selected. 5. Click the STOP button to disable the built-in firewall .
 Client Computers having wrong IP - Windows 9x

TITLE:

Client Computer Having Wrong or no IP

FACT:

You will not be able to access the web interface of the router, if your PC has an IP address that is in a different subnet.

TROUBLESHOOTING SUGGESTIONS FOR WIN98/ME USERS:

Step 1 : Checking The IP Address Step 2 : Confuring the Computer for Dynamic IP address a. Verify the Ethernet connection between the PC and the router. Please make sure that the PC is connected to one of the LAN ports of the router. b. Verify the IP address of your computer by following the steps given below.

Step 1 : Checking The IP address

1. Click on Start and select Run. 2. Type WINIPCFG and click on OK. 3. From the adapter selection drop down on the top of the IP configuration page, please select your Ethernet adapter. 4. Please make sure that you are getting an IP address in the 192.168.0.X or 192.168.1.X range. If you do not have an IP address in the 192.168.0.X or 192.168.1.X range, then probably your computer is not configured for DHCP. To configure your computer for DHCP, please follow the steps given below.

Step 2 : Confuring the Computer For Dynamic IP address

For Windows 9X/ME users:

1. Click Start, select settings and click on control Panel. 2. Double click on the Network icon. 3. Select the TCP/IP settings for your ethernet adapter and click properties. 4. Click the IP address tab. 5. Select the option "Obtain an IP address automatically". 6. Click the "Gateway" tab. 7. Please select and remove any gateway address listed. 8. Click OK and OK again to close the Network dialog box. 9. Click "Yes" to reboot your computer.

10. Now verify the IP address of your computer.

NOTE: For instructions on how to do this, please refer the previous section.
 Client Computers having wrong IP - Windows 2000 / XP

TITLE:

Client Computers having wrong or no IP.

FACT:

You will not be able to access the web interface of the router, if your PC has an IP address that is in a different subnet.

TROUBLESHOOTING SUGGESTIONS FOR WINDOWS 2000/XP USERS:

Step 1 : Checking The IP address. Step 2 : Confuring the Computer For Dynamic IP address. a. Verify the Ethernet connection between the PC and the router. Please make sure that the PC is connected to one of the LAN ports of the router. b. Verify the IP address of your computer by following the steps given below.

Step 1 : Checking The IP address

For Windows 2000/XP users:

1. Click on Start and select Run. 2. Type cmd and click on OK. 3. In the command prompt, please type "ipconfig" 5. Please make sure that you are getting an IP address in the 192.168.0.X or 192.168.1.X range. If you do not have an IP address in the 192.168.0.X or 192.168.1.X range, then probably your computer is not configured for DHCP. To configure your computer for DHCP, please follow the steps given below.

Step 2 : Confuring the Computer For Dynamic IP address

For Windows 2000 and Windows XP users:

1. Click on Start, select Settings and click on Control Panel. 2. Double click on the Network connections icon. 3. Right click on "Local area connection" and click on "Properties" 4. Select " Internet protocol TCP/IP" and click on "Properties" 5. Select the options "Obtain an IP address automatically" and "Obtain an DNS server automatically" 6. Click OK. 7. Reboot the computer.

8. Now verify the IP address of your computer. NOTE: For instructions on how to do this, please refer the previous section.
 Does not pass IP to Client - MAC OS

TITLE:

Does not pass IP to client

FACT:

You will not be able to get an IP address automatically from the router and hence access the web interface, if you have disabled the DHCP server on the router.

If you are using static IP address, please make sure that the PC's IP address is in the same subnet as the router. Please follow these steps to check the IP address of the router.

TROUBLESHOOTING STEPS FOR MAC OS X USERS:

STEP 1: Checking the IP Address STEP 2: Assigning Static IP Address STEP 3: Reset The Router

STEP 1: Checking the IP Address

1. Open a terminal window. 2. Type ifconfig. 3. Verify that the ethernet connection has a IP address that is in the same range as the router. If you do not have a network with static IP addresses and the router is not providing you with an IP address, then try resetting the router to factory defaults.

STEP 2: Assigning Static IP Address

1. Click on the Apple Menu go to System Preferences. 2. Change the Show tab to Automatic and the Location to Built in Ethernet. 3. Under the TCP/IP if the Configure is using DHCP and still if it does not have an IP address. Change the configure to Manual and then specify an IP address to the machine in the same range as that of the router.

STEP 3: Reset The Router

To reset the router, you need to press and hold the reset button located on the rear panel of the router for 15 seconds.
 Does not pass IP to Client - Windows 9x

TITLE:

Does not pass IP to client

FACT:

You will not be able to get an IP address automatically from the router and hence access the web interface, if you have disabled the DHCP server on the router.

If you are using static IP addresses, please make sure that the PC's IP address is in the same subnet as the router. Please follow these steps to check the IP address of the router.

TROUBLESHOOTING SUGGESTIONS FOR WINDOWS 98/ME USERS:

1. Click on Start and select Run. 2. Type WINIPCFG and click on OK. 3. From the adapter selection drop down on the top of the IP configuration page, please select your Ethernet adapter. 4. Please make sure that you have an IP address in the same range of the router.

If the IP address is in a different subnet or if you have an auto configuration IP, then you will have to assign a static IP to the router. To assign an static IP, please perform the following steps.

1. Click Start, select settings and click on control Panel. 2. Double click on the Network icon. 3. Select the TCP/IP settings for your ethernet adapter and click properties. 4. In the "IP Address" tab, please select the option "Specify an IP address" and type in the IP address and subnet mask for your computer. 5. Click the "Gateway" tab and type the IP address of the router in the "New Gateway" box. Click on the Add button. 6. Click on the DNS tab and type in the DNS server address provided by your ISP. 7. Click OK. 8. Click OK in the Network dialog and click on yes to restart your computer.

If you do not have a network with static IP addresses and the router is not providing you with an IP address, then try resetting the router to factory defaults. To reset the router, you need to press and hold the reset button located on the rear panel of the router for 15 seconds.
 Does not pass IP to Client - Windows 2000 / XP

TITLE:

Does not pass IP to client

FACT:

You will not be able to get an IP address automatically from the router and hence access the web interface, if you have disabled the DHCP server on the router.

If you are using static IP addresses, please make sure that the PC's IP address is in the same subnet as the router. Please follow these steps to check the IP address of the router.

TROUBLESHOOTING SUGGESTIONS FOR WINDOWS 2000 USERS:

STEP 1: Checking the IP address STEP 2: Assigning Static IP address STEP 3: Reset The Router

STEP 1: Checking the IP address

For Windows 2000/XP users:

1. Click on Start and select Run. 2. Type cmd and click on OK. 3. In the command prompt, please type "ipconfig" 4. Please make sure that the Ethernet adapter has an IP address in the same range as the router.

If the IP address is in a different subnet or if you have an auto configuration IP, then you will have to assign a static IP to the router. To assign an static IP, please perform the following steps.

STEP 2: Assigning Static IP address

For Windows 2000/XP users:

1. Click on Start, Select settings and click on Control Panel. 2. Double click on Network connection icon. 3. Right click on "Local Area connection" and select properties. 4. Select "Internet protocol TCP/IP" and click properties. 5. Please select the option "Use the following IP address" and type in a IP address for your computer. 6. Now select "Use the following DNS address" and type in the DNS server address. 7. Click OK.

If you do not have a network with static IP addresses and the router is not providing you with an IP address, then try resetting the router to factory defaults.

STEP 3: Reset The Router

To reset the router, you need to press and hold the reset button located on the rear panel of the router for 15 seconds.
 Firewall / Security Software Blocking - MAC OS

TITLE:

Firewall / Security Software Blocking for MAC users.

FACT:

If there is Firewall software installed on the computer, then you may not be able to get an IP from the router or you will not be able to ping the router.

TROUBLESHOOTING SUGGESTIONS:

1. Pull down the APPLE icon in the top left corner of your Desktop. 2. Select SYSTEM PREFERENCES from the menu. 3. Under the category Internet & Network click on the SHARING icon. 4. Make sure the FIREWALL tab is selected. 5. Click the STOP button to disable the built-in firewall .
 Firewall / Security Software Blocking - Windows 9x

TITLE:

Firewall / Security Software Blocking for Windows 95/98/ME users.

FACT:

If there is a Firewall software installed on the computer, then you may not be able to get an IP from the router or you will not be able to ping the router.

Sometimes there may be intermittent disconnections over the internet.

To resolve the issue, you need to disable the personal firewall or integrated firewall that come alongwith the Antivirus programs installed on your computer.

TROUBLESHOOTING SUGGESTIONS FOR Win 95/98/ME Users:

STEP 1: Disabling Personal/Integrated Firewalls

Disabling Zone Alarm: 1. The icon for Zone Alarm appears in the system tray on your desktop. 2. Right click on the Zone Alarm icon. 3. Click on "Shutdown Zone Alarm".

Disabling McAfee Firewall: 1. Right click on the McAfee 3 guardian icon on the system tray.

2. Select the menu McAfee Firewall and click on Exit Firewall.

Disabling Norton Firewall: (If you have Norton Internet Security Installed) 1. Right click on the Norton Internet Security icon on the system tray and select Disable.
 Firewall / Security Software Blocking - Windows 2000 / XP

TITLE:

Firewall / Security Software Blocking.

If there is a Firewall software installed on the computer, then you may not be able to get an IP from the router or you will not be able to ping the router.

Sometimes there may be intermittent disconnections over the internet.

To resolve the issue, you need to disable the personal firewall or integrated firewall that come along with the Antivirus programs installed on your computer.

TROUBLESHOOTING SUGGESTIONS FOR Windows 2000/XP Users:

STEP 1: Disable the Windows Firewall STEP 2: Disabling Personal/Integrated Firewalls

Step 1: Disable the Windows Firewall

A. To turn off the firewall in Windows 2000/XP/XP with SP1: Login as Administrator (or one with administrative privileges) and follow the steps:

1. Click on Start 2. Select Control Panel 3. From the Network & Internet Connections choose Network Connections. 4. Right-click "Local Area Connection" or "Wireless Networks". 5. Select "Properties". 6. Click "Advanced" tab. 7. In the Advanced window uncheck the box "Protect my computer and network by limiting or preventing access to the computer from the internet". 8. Ignore the warning about firewall protection. 9. Click "Ok" to close the Properties window.

B. To turn off the firewall in Windows XP with SP2: Login as Administrator (or one with administrative privileges) and follow the steps:

1. Click on Start

2. Select Control Panel 3. From the Network & Internet Connections choose Network Connections. 4. Right-click "Local Area Connection" or "Wireless Networks". 5. Select "Properties". 6. Click "Advanced" tab. 7. In the Advanced window, select the" Windows Firewall" tab and click "Settings". 8. There are three options. Choose "Off" and click the "Ok" button. 9. Ignore the warning about firewall protection. 10. Click "Ok" to close the properties window.

STEP 2: Disabling Personal/Integrated Firewalls

NOTE: This article provides steps to disable some common firewalls. If your firewall is not listed, please consult the online documentation for the firewall or refer the help file for the firewall.

Disabling Zone Alarm: 1.The icon for Zone Alarm appears in the system tray on your desktop. 2.Right click on the Zone Alarm icon. 3.Click on "Shutdown Zone Alarm".

Disabling McAfee Firewall:

1. Right click on the McAfee 3 guardian icon on the system tray. 2. Select the menu McAfee Firewall and click on Exit Firewall.

Disabling Norton Firewall: (If you have Norton Internet Security Installed) 1. Right click on the Norton Internet Security icon on the system tray and select Disable.
 First Time Setup - MAC OS

TITLE:

First time Wired/Wireless Install or Setup

TROUBLESHOOTING SUGGESTIONS:

Step 1: Requirements and Connectivity Step 2: Checking the Connectivity between the Router and the Computer. Step 3: Logging on to the Router Page and setting up the Internet.

Step 1: Requirements and Connectivity

You need to prepare these three things before you begin your setup

1. Have active Internet service such as that provided by an cable or

DSL broadband account. 2. Locate the Internet Service Provider (ISP) configuration information if it is a DSL account. 3. Connect the router to a cable or DSL modem and a computer and check the status of the LEDs on the Router as described in the manual as explained in the instruction manual.

Step 2: Checking the IP Address

Follow these steps to check the IP address of the router (The IP address of the router will be specified in the instruction manual supplied with the router).

For MAC OS X users:

1. Click on System Preferences and click on Network. 2. Under Location, select Automatic and Built-in Ethernet (or) any other wireless adapter used under Show. 3. Below the TCP/IP tab, choose Using DHCP under Configure. 4. Make sure the IP address and the Router Address are in the same range (192.168.X.X ).

Step 2 : Logging on to the Router Page and setting up the Internet:

1. Open a Page of a Web Browser like Internet Explorer or Netscape

Navigator. 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape�Navigator and click Enter. 3. When prompted,enter admin for the router user name and password for the router password, both in lower case letters. 4. You will see a setup page opening up. Choose Yes below the option that asks "Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now?" and click Next. 5. The Setup Smart Wizard will report the type of connection it finds. The options are: PPPOE Detected - If the connection require a login using protocols such as PPPoE, PPTP, Telstra, or Bigpond broadband connections. Dynamic IP Detected - If the connection uses dynamic IP address assignment. Fixed IP Detected - If the connection uses fixed IP address assignment.

PPPoE Smart Wizard-Detected Option:

If the Setup Smart Wizard discovers that your ISP uses PPPoE, click Next and follow these steps.

a. Enter the Account Name, Domain Name, Login, and Password as provided by your ISP and change the Idle Timeout to Zero. b. Click the Apply button. The page will re-load automatically

after few seconds. Click Test to test your Internet connection. c. The NETGEAR website will appear within a minute.

Dynamic IP Smart Wizard-Detected Option:

If the Setup Wizard discovers that your ISP uses Dynamic IP assignment, click Next and follow these steps.

a. The page will appear with Account Name, Domain Name and all other details with Apply, Cancel, Test buttons appearing at the bottom. b. Click the Apply button. The page will re-load automatically after few seconds. Now click Test. c. If the connection is successful, Netgear website will appear within a minute.

Fixed IP Account Smart Wizard-Detected Option:

If the Setup Wizard discovers that your ISP uses Fixed IP assignment, follow these steps:

a. Enter the IP address, Subnet Mask, Default Gateway and details of your ISP's Primary and Secondary DNS Server addresses and click Apply. b. Once the page re-loads itself, click test. If the connection is

successful, Netgear website would be appearing within a minute.
 First Time Setup - Windows 9x

TITLE:

First time Wired/Wireless Install or Setup

TROUBLESHOOTING SUGGESTIONS:

Step 1: Requirements and Connectivity Step 2: Checking the Connectivity between the Router and the Computer Step 3: Logging on to the Router Page and setting up the Internet

Step 1: Requirements and Connectivity

You need to prepare these three things before you begin your setup.

1. Have active Internet service such as that provided by an cable or DSL broadband account. 2. Locate the Internet Service Provider (ISP) configuration information if it is a DSL account. 3. Connect the router to a cable or DSL modem and a computer and check the status of the LEDs on the Router as described in the manual as explained in the instruction manual.

Step 2: Checking the IP Address

Follow these steps to check the IP address of the router(The IP address of the router will be specified in the instruction manual supplied with the router).

For Windows 98/ME users:

1. Click on Start and select Run. 2. Type WINIPCFG and click on OK. 3. From the adapter selection drop down on the top of the IP configuration page, please select your Ethernet adapter. 4. Make sure the IP address and the default gateway are in the same range(192.168.X.X ) and note them down. Click OK. 5. Type the command ping <IP address of the default gateway>. Click Enter. 6. There would be 4 lines of " Reply from� .", if the connectivity is good.

Step 3: Logging on to the Router Page and setting up the Internet

1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator. 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape�Navigator and click Enter. 3. When prompted,enter admin for the router user name and password

for the router password, both in lower case letters. 4. You will see a setup page opening up. Choose Yes below the option that asks "Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now?" and click Next. 5. The Setup Smart Wizard will report the type of connection it finds. The options are:

PPPOE Detected - If the connection require a login using protocols such as PPPoE, PPTP, Telstra, or Bigpond broadband connections. Dynamic IP Detected - If the connection uses dynamic IP address assignment. Fixed IP Detected - if the connection uses fixed IP address assignment.

PPPoE Smart Wizard-Detected Option:

If the Setup Smart Wizard discovers that your ISP uses PPPoE, click Next and follow these steps.

a. Enter the Account Name, Domain Name, Login, and Password as provided by your ISP and change the Idle Timeout to Zero. b. Click the Apply button. The page will re-load automatically after few seconds. Click Test to test your Internet connection. c. The NETGEAR website will appear within a minute.

Dynamic IP Smart Wizard-Detected Option:

If the Setup Wizard discovers that your ISP uses Dynamic IP assignment, click Next and follow these steps.

a. The page will appear with Account Name , Domain Name and all other details with Apply , Cancel , Test buttons appearing at the bottom. b. Click the Apply button. The page will re-load automatically after few seconds. Now click Test. c. If the connection is successful , Netgear website will appear within a minute.

Fixed IP Account Smart Wizard-Detected Option:

If the Setup Wizard discovers that your ISP uses Fixed IP assignment, follow these steps.

a. Enter the IP address , Subnet Mask , Default Gateway and details of your ISP's Primary and Secondary DNS Server addresses and click Apply. b. Once the page re-loads itself , click test. If the connection is successful , Netgear website would be appearing within a minute.
 First Time Setup - Windows 2000 / XP

TITLE:

First time Wired/Wireless Install or Setup

TROUBLESHOOTING SUGGESTIONS:

Step 1: Requirements and Connectivity Step 2: Checking the Connectivity between the Router and the Computer Step 3: Logging on to the Router Page and setting up the Internet

Step 1: Requirements and Connectivity

You need to prepare these three things before you begin your setup

1. Have active Internet service such as that provided by an cable or DSL broadband account. 2. Locate the Internet Service Provider (ISP) configuration information if it is a DSL account. 3. Connect the router to a cable or DSL modem and a computer and check the status of the LEDs on the Router as described in the manual as explained in the instruction manual.

Step 2: Checking the IP Address

Follow these steps to check the IP address of the router (The IP address of the router will be specified in the instruction manual

supplied with the router).

For Windows 2000/XP users:

1. Click on Start and select Run. 2. Type cmd and click on OK. 3. In the command prompt, type "ipconfig".Click Enter. 4. Make sure the IP address and the default gateway are in the same range(192.168.X.X ) and note them down . 5. Type the command ping <IP address of the default gateway>. Click Enter. There would be 4 lines of " Reply from� .", if the connectivity is good.

Step 3: Logging on to the Router Page and setting up the Internet

1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. When prompted,enter admin for the router user name and password for the router password, both in lower case letters. 4. You will see a setup page opening up. Choose Yes below the option that asks "Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now?" and click Next.

5. The Setup Smart Wizard will report the type of connection it finds. The options are:

PPPOE Detected - If the connection require a login using protocols such as PPPoE, PPTP, Telstra, or Bigpond broadband connections. Dynamic IP Detected - If the connection uses dynamic IP address assignment. Fixed IP Detected - If the connection uses fixed IP address assignment.

PPPoE Smart Wizard-Detected Option:

If the Setup Smart Wizard discovers that your ISP uses PPPoE, click Next and follow these steps.

a. Enter the Account Name, Domain Name, Login, and Password as provided by your ISP and change the Idle Timeout to Zero. b. Click the Apply button. The page will re-load automatically after few seconds. Click Test to test your Internet connection. c. The NETGEAR website will appear within a minute.

Dynamic IP Smart Wizard-Detected Option:

If the Setup Wizard discovers that your ISP uses Dynamic IP assignment, click Next and follow these steps.

a. The page will appear with Account Name, Domain Name and all other details with Apply, Cancel, Test buttons appearing at the bottom. b. Click the Apply button. The page will re-load automatically after few seconds. Now click Test. c. If the connection is successful, Netgear website will appear within a minute.

Fixed IP Account Smart Wizard-Detected Option:

If the Setup Wizard discovers that your ISP uses Fixed IP assignment, follow these steps.

a. Enter the IP address, Subnet Mask, Default Gateway and details of your ISP's Primary and Secondary DNS Server addresses and click Apply. b. Once the page re-loads itself, click test. If the connection is successful, Netgear website would be appearing within a minute.
 Firmware or Software Corrupted

TITLE:

Firmware or Software Corrupted.

FACT:

Very rarely, the router may not be able to authenticate with your ISP even after providing the correct account information. In such cases upgrading the Firmware on the router will fix the problem.

TROUBLESHOOTING SUGGESTIONS:

STEP 1: Downloading the latest Firmware from the Internet STEP 2: Upgrade firmware on router STEP 3: Reset Router.

STEP 1: Downloading the latest Firmware from the Internet

1. Logon to the Internet 2. Type the following in the Address bar of the browser www.netgear.com/support/products/<product_model_number>.asp Within the brackets, type the model number of the Netgear Product for which the upgrade needs to be done. 3. Under the list of all the Firmwares displayed on the webpage, click on the top most advanced version and download the software file to your computer's desktop.

STEP 2: Upgrade firmware on router

1. You can upgrade by using the Web interface.

2. Open a browser (Internet Explorer or Netscape). 3. Access the router (usually http://192.168.0.1). 4. Login to the router (User Name = admin and Password = password unless you have changed it). 5. Write down all settings that you have entered during configuration. 6. Under Maintenance, click Router Upgrade. 7. Click Browse and locate the upgrade file for your Netgear Product model. 8. Click Upload. 9. Wait for the router to reboot. 10. Under Maintenance, click Settings Backup, and then click Erase. 11. Wait for the router to reboot. 12. Manually enter your configuration information.

STEP 3: Reset router

To reset the router, you need to press and hold the reset button located on the rear panel of the router for 15 seconds. Then unplug the power supply cable of the router and plug it back after 5 seconds.
 Incorrect Browser settings

TITLE:

Incorrect Browser settings

FACT:

You will not be able to go online or logon to the router admin page due to incorrect browser settings.

TROUBLESHOOTING SUGGESTIONS:

To resolve the problem, please perform the following steps.

STEP 1: Checking for never dial a connection STEP 2: Checking for Proxy settings STEP 3: Reducing the security level STEP 4: Restore defaults STEP 5: Deleting Temporary files and Cache

Step1: Checking for Never Dial A Connection

1. Right click on the Internet Explorer browser and click on properties. 2. Click on "Connections" Tab in the Internet properties 3. Choose "Never dial a connection" and click on Apply.

Step 2: Checking for Proxy Settings

1. Right click on the Internet Explorer browser and click on properties

2. Click on "Connections" Tab in the Internet properties. 3. Click on the "LAN Settings" on the bottom of the screen. 4. All the boxes in the "Local Area Network (LAN) settings" needs to be unchecked. 5. Click on the "OK".

Steps 3: Reducing The Security Level

1. Right Click on the Internet Explorer Browser and click on properties. 2. Click on the "Security" tab in the internet properties. 3. Under the options "Select a web content zone to specify its security setting" choose "Internet". 4. Under the option for Security level for this zone click on Default Level tab. 5. Bring the slider from "Medium" to "Low". 6. Click "YES" on the warning and then click "Apply".

Step 4: Restore defaults

1. Right click on Internet Explorer browser and click on "Properties" 2. Click on the "Advanced" tab on the internet properties. 3. Click on "Restore Defaults" on the bottom of the screen and click on "Apply".

Step 5: Deleting Temporary files and Cache

1. Right click on the Internet Explorer Browser and click on Properties. 2. Under "Temporary Internet files" click on "Delete Files". 3. Check the box that says, "Delete all offline content" in the new screen that opens up. 4. Click the tab that says "Clear History" and click on the "Apply" button.
 Unable to connect Wireless First Time Wireless Installation - MAC OS

TITLE: First Time Wireless Install or Setup on a MAC OS Client TROUBLESHOOTING SUGGESTIONS: STEP 1: Checking the Connectivity between the Router and the Computer. STEP 2: Logging on to the Router Page and setting up the Internet. STEP 1: Checking the IP Address Follow these steps to check the IP address of the router (The IP address of the router will be specified in the instruction manual supplied with the router). For MAC OS X users: 1. Click on System Preferences and click on Network. 2. Under Location, select Automatic and choose the wireless adapter used, say Airport under Show. 3. Below the TCP/IP tab, choose Using DHCP under Configure. 4. Make sure the IP address and the Router Address are in the same range (192.168.X.X ).

STEP 2: Logging on to the Router Page and setting up the Internet: 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator. 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape�Navigator and click Enter. 3. When prompted,enter admin for the router user name and password for the router password, both in lower case letters. 4. You will see a setup page opening up. Choose Yes below the option that asks "Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now?" and click Next. 5. The Setup Smart Wizard will report the type of connection it finds. The options are: PPPOE Detected - If the connection require a login using protocols such as PPPoE, PPTP, Telstra, or Bigpond broadband connections. Dynamic IP Detected - If the connection uses dynamic IP address assignment. Fixed IP Detected - If the connection uses fixed IP address assignment. PPPoE Smart Wizard-Detected Option: If the Setup Smart Wizard discovers that your ISP uses PPPoE, click Next and follow these steps. a. Enter the Account Name, Domain Name, Login, and Password as provided by your ISP and change the Idle Timeout to Zero. b. Click the Apply button. The page will re-load automatically after few seconds. Click Test to test your Internet connection. c. The NETGEAR website will appear within a minute. Dynamic IP Smart Wizard-Detected Option: If the Setup Wizard discovers that your ISP uses Dynamic IP assignment, click Next and follow these steps. a. The page will appear with Account Name, Domain Name and all other details with Apply, Cancel, Test buttons appearing at the bottom. b. Click the Apply button. The page will re-load automatically

after few seconds. Now click Test. c. If the connection is successful, Netgear website will appear within a minute. Fixed IP Account Smart Wizard-Detected Option: If the Setup Wizard discovers that your ISP uses Fixed IP assignment, follow these steps. a. Enter the IP address, Subnet Mask, Default Gateway and details of your ISP's Primary and Secondary DNS Server addresses and click Apply. b. Once the page re-loads itself, click test. If the connection is successful, Netgear website would be appearing within a minute.



First Time Wireless Installation - Windows using NETGEAR utility

TITLE: First Time Router Setup on Wireless Client (Windows 9x,2000,XP) using NETGEAR utility. TROUBLESHOOTING SUGGESTIONS: STEP 1: Establishing the Connectivity between the Router and the Computer Wireless STEP 2: Checking the IP address STEP 3: Logging on to the Router Page and setting up the Internet STEP 1: Establishing the Connectivity between the Router and the Computer Wireless. Disabling Win XP Utility (for XP users only): 1. Click on start and select "control panel". 2. On the control panel select "Network connections". 3. An icon for "wireless connections" would appear. 4. Right click on the Wireless Network Connection icon and click Properties on the menu popping up. 5. Under the Properties window, click on the Wireless Networks tab and deselect the option that reads, Use windows to configure my

wireless network settings. Ignore this step, if the box is previously unchecked. Configuring the Netgear Configuration Utility: 1. Click Start, go to Programs and click on Netgear. Under Netgear, click Netgear Smart Wireless Configuration Utility. 2. The Netgear Smart Utility Window will open-up. Click the Networks or Site Survey tab and click the button Scan or Rescan. 3. The Netgear Wireless network will appear once the scanning gets completed. Highlight the Netgear network and click the button Connect. STEP 2: Checking the IP Address Follow these steps to check the IP address of the router (The IP address of the router will be specified in the instruction manual supplied with the router ) For Windows 98/ME users: 1. Click on Start and select Run. 2. Type WINIPCFG and click on OK. 3. From the adapter selection drop down on the top of the IP configuration page, please select your Ethernet adapter. 4. Make sure the IP address and the default gateway are in the same range(192.168.X.X ) and note them down. Click OK. 5. Type the command ping <IP address of the default gateway>. Click Enter. 6. There would be 4 lines of " Reply from� .", if the connectivity is good. For Windows 200/XP users: 1. Click on Start and select Run. 2. Type cmd and click on OK. 3. In the command prompt, type "ipconfig".Click Enter. 4. Make sure the IP address and the default gateway are in the same range(192.168.X.X ) under the wireless adapter location being used and note them down . 5. Type the command ping <IP address of the default gateway>. Click Enter. There would be 4 lines of "Reply from� .", if the connectivity is good.

STEP 3: Logging on to the Router Page and setting up the Internet 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator. 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. When prompted,enter admin for the router user name and password for the router password, both in lower case letters. 4. You will see a setup page opening up. Choose Yes below the option that asks "Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now?" and click Next. 5. The Setup Smart Wizard will report the type of connection it finds. The options are: PPPOE Detected - If the connection require a login using protocols such as PPPoE, PPTP, Telstra, or Bigpond broadband connections. Dynamic IP Detected - If the connection uses dynamic IP address assignment. Fixed IP Detected - If the connection uses fixed IP address assignment. PPPoE Smart Wizard-Detected Option: If the Setup Smart Wizard discovers that your ISP uses PPPoE, click Next and follow these steps. a. Enter the Account Name, Domain Name, Login, and Password as provided by your ISP and change the Idle Timeout to Zero. b. Click the Apply button. The page will re-load automatically after few seconds. Click Test to test your Internet connection. c. The NETGEAR website will appear within a minute. Dynamic IP Smart Wizard-Detected Option: If the Setup Wizard discovers that your ISP uses Dynamic IP assignment, click Next and follow these steps. a. The page will appear with Account Name, Domain Name and all other details with Apply, Cancel, Test buttons appearing at the bottom. b. Click the Apply button. The page will re-load automatically

after few seconds. Now click Test. c. If the connection is successful, Netgear website will appear within a minute. Fixed IP Account Smart Wizard-Detected Option: If the Setup Wizard discovers that your ISP uses Fixed IP assignment, follow these steps: a. Enter the IP address, Subnet Mask, Default Gateway and details of your ISP's Primary and Secondary DNS Server addresses and click Apply. b. Once the page re-loads itself, click test. If the connection is successful, Netgear website would be appearing within a minute.



First Time Wireless Installation - Windows XP SP2 using NETGEAR utility

TITLE: First Time Setup on Windows XP with SP2 Wireless Clients (With Netgear Adapters). TROUBLESHOOTING SUGGESTIONS: STEP 1: Checking the Connectivity between the Router and the Computer STEP 2: Logging on to the Router Page and setting up the Internet STEP 1: Establishing the Connection between the Router Wireless Network and the Computer A. With a Built-in wireless Adapter B. With a Netgear Wireless Adapter STEP 2: Checking the IP Address STEP 3: Logging on to the Router Page and setting up the Internet STEP 1: Establishing the Connection between the Router Wireless Network and the Computer. A. With a Built-in wireless Adapter: 1. Click on start and select "control panel". 2. On the control panel select "Network connections".

3. An icon for "wireless connection" would appear. 4. Right click on wireless connection icon and select "properties". 5. Under the wireless networks tab check the box, "Use windows to configure my wireless network settings". 6. Choose the required network to be configured under the Available Networks and click Configure. A Configuration window will pop-up and click OK at the bottom. 7.The required network (NETGEAR) will now appear under the Preferred Networks. B. With a Netgear Wireless Adapter: Disabling Win XP Utility: 1. Click on start and select "control panel". 2. On the control panel select "Network connections". 3. An icon for "wireless connections" would appear. 4. Right click on wireless connections and select "properties". 5. A tab "wireless networks" would appear. 6. On the wireless networks tab uncheck the box "Use windows to configure my wireless network settings". 7. Click on OK. Using Netgear Wireless Utility: 1. Double click on the Netgear configuration utility icon (it would be on the right bottom corner of the screen on the system tray). 2. Click the Networks or Site Survey Tab and click the button labeled Rescan or Scan. 3. Click on the required network and click Connect. STEP 2: Checking the IP Address Follow these steps to check the IP address of the router(The IP address of the router will be specified in the instruction manual supplied with the router). 1. Click on Start and select Run. 2. Type cmd and click on OK. 3. In the command prompt, type "ipconfig". Click Enter. 4. Make sure the IP address and the default gateway are in the same range(192.168.X.X) under the wireless adapter location being used and

note them down. 5. Type the command ping <IP address of the default gateway>. Click Enter. There would be 4 lines of "Reply from� .", if the connectivity is good. STEP 3: Logging on to the Router Page and setting up the Internet. 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator. 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. When prompted,enter admin for the router user name and password for the router password, both in lower case letters. 4. You will see a setup page opening up. Choose Yes below the option that asks "Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now?" and click Next. 5. The Setup Smart Wizard will report the type of connection it finds. The options are: PPPOE Detected - If the connection require a login using protocols such as PPPoE, PPTP, Telstra, or Bigpond broadband connections. Dynamic IP Detected - If the connection uses dynamic IP address assignment. Fixed IP Detected - If the connection uses fixed IP address assignment. PPPoE Smart Wizard-Detected Option: If the Setup Smart Wizard discovers that your ISP uses PPPoE, click Next and follow these steps. a. Enter the Account Name, Domain Name, Login, and Password as provided by your ISP and change the Idle Timeout to Zero. b. Click the Apply button. The page will re-load automatically after few seconds. Click Test to test your Internet connection. c. The NETGEAR website will appear within a minute. Dynamic IP Smart Wizard-Detected Option: If the Setup Wizard discovers that your ISP uses Dynamic IP assignment, click Next and follow these steps.

a. The page will appear with Account Name, Domain Name and all other details with Apply, Cancel, Test buttons appearing at the bottom. b. Click the Apply button. The page will re-load automatically after few seconds. Now click Test. c. If the connection is successful, Netgear website will appear within a minute. Fixed IP Account Smart Wizard-Detected Option: If the Setup Wizard discovers that your ISP uses Fixed IP assignment, follow these steps. a. Enter the IP address, Subnet Mask, Default Gateway and details of your ISP's Primary and Secondary DNS Server addresses and click Apply. b. Once the page re-loads itself, click test. If the connection is successful, Netgear website would be appearing within a minute.
 First Time Wireless Installation - Windows XP using XP WZC utility

TITLE: First Time Wireless Setup using Windows XP Wireless Client - WZC (without SP2) TROUBLESHOOTING SUGGESTIONS: STEP 1: Establishing the Connectivity between the Router and the Computer Wireless STEP 2: Checking the IP address STEP 3: Logging on to the Router Page and setting up the Internet

STEP 1: Establishing the Connectivity between the Router and the Computer Wireless 1. Click on Start, go to Control Panel and open Network Connections. 2. In the Network Connections window, make a right click on the Wireless Network Connection icon and click Properties, in the menu popping-up. 3. Under the Wireless Network Connection Properties window click on

Wireless Networks tab and place a check mark beside the option that reads Use windows to configure my wireless network settings. Ignore this step, if the box is previously checked. 4. Highlight the Netgear Network displayed under the Available Networks and click on Configure. 5. Click OK on the configuration window popping-up.Now the Netgear will be appearing under the Preferred Networks. Click Close and exit the control panel window. STEP 2: Checking the IP address 1. Click on Start and select Run. 2. Type cmd and click on OK. 3. In the command prompt, type "ipconfig". Click Enter. 4. Make sure the IP address and the default gateway are in the same range(192.168.X.X ) under the wireless adapter location being used and note them down. 5. Type the command ping <ipaddress of the default gateway>. Click Enter. There would be 4 lines of " Reply from� .", if the connectivity is good. STEP 3: Logging on to the Router Page and setting up the Internet 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. When prompted,enter admin for the router user name and password for the router password, both in lower case letters. 4. You will see a setup page opening up. Choose Yes below the option that asks "Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now?" and click Next. 5. The Setup Smart Wizard will report the type of connection it finds. The options are: PPPOE Detected - If the connection require a login using protocols such as PPPoE, PPTP, Telstra, or Bigpond broadband connections. Dynamic IP Detected - If the connection uses dynamic IP address assignment. Fixed IP Detected - If the connection uses fixed IP address assignment.

PPPoE Smart Wizard-Detected Option: If the Setup Smart Wizard discovers that your ISP uses PPPoE, click Next and follow these steps. a. Enter the Account Name, Domain Name, Login, and Password as provided by your ISP and change the Idle Timeout to Zero. b. Click the Apply button. The page will re-load automatically after few seconds. Click Test to test your Internet connection. c. The NETGEAR website will appear within a minute. Dynamic IP Smart Wizard-Detected Option: If the Setup Wizard discovers that your ISP uses Dynamic IP assignment, click Next and follow these steps. a. The page will appear with Account Name, Domain Name and all other details with Apply, Cancel, Test buttons appearing at the bottom. b. Click the Apply button. The page will re-load automatically after few seconds. Now click Test. c. If the connection is successful, Netgear website will appear within a minute. Fixed IP Account Smart Wizard-Detected Option: If the Setup Wizard discovers that your ISP uses Fixed IP assignment, follow these steps. a. Enter the IP address, Subnet Mask, Default Gateway and details of your ISP's Primary and Secondary DNS Server addresses and click Apply. b. Once the page re-loads itself, click test. If the connection is successful, Netgear website would be appearing within a minute.



First Time Wireless Installation - Windows XP SP2 using XP WZC utility

TITLE: First Time Wireless Setup using Windows XP Wireless Client - WZC (With Service Pack 2).

TROUBLESHOOTING SUGGESTIONS: STEP 1: Establishing the Connectivity between the Router and the Computer Wireless STEP 2: Checking the IP address STEP 3: Logging on to the Router Page and setting up the Internet STEP 1: Establishing the Connectivity between the Router and the Computer Wireless 1. Click on start and select "Control Panel". 2. On the control panel select "Network connections". 3. An icon for "Wireless Connections" would appear. 4. Right click on the Wireless Network Connection icon and click Properties on the menu popping up. 5. Under the Properties window, click on the Wireless Networks tab and place a check mark on the option that reads, Use windows to configure my wireless network settings. Ignore this step, if the box is previously checked. 6. Click the button labeled View Wireless Networks, highlight the NETGEAR network that needs to be connected to and click the Connect button. 7. Now the NETGEAR network will appear under the Preferred Networks Once the network is seen under the Preferred networks click OK. STEP 2: Checking the IP address 1. Click on Start and select Run. 2. Type cmd and click on OK. 3. In the command prompt, type "ipconfig". Click Enter. 4. Make sure the IP address and the default gateway are in the same range(192.168.X.X ) under the wireless adapter location being used and note them down. 5.Type the command ping <ipaddress of the default gateway>. Click Enter. There would be 4 lines of " Reply from� .", if the connectivity is good. STEP 3: Logging on to the Router Page and setting up the Internet: 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator

2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. When prompted,enter admin for the router user name and password for the router password, both in lower case letters. 4. You will see a setup page opening up. Choose Yes below the option that asks "Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now?" and click Next. 5. The Setup Smart Wizard will report the type of connection it finds. The options are: PPPOE Detected - If the connection require a login using protocols such as PPPoE, PPTP, Telstra, or Bigpond broadband connections. Dynamic IP Detected - If the connection uses dynamic IP address assignment. Fixed IP Detected - If the connection uses fixed IP address assignment. PPPoE Smart Wizard-Detected Option: If the Setup Smart Wizard discovers that your ISP uses PPPoE, click Next and follow these steps. a. Enter the Account Name, Domain Name, Login, and Password as provided by your ISP and change the Idle Timeout to Zero. b. Click the Apply button. The page will re-load automatically after few seconds. Click Test to test your Internet connection. c. The NETGEAR website will appear within a minute. Dynamic IP Smart Wizard-Detected Option: If the Setup Wizard discovers that your ISP uses Dynamic IP assignment, click Next and follow these steps. a. The page will appear with Account Name, Domain Name and all other details with Apply, Cancel, Test buttons appearing at the bottom. b. Click the Apply button. The page will re-load automatically after few seconds. Now click Test. c. If the connection is successful, NETGEAR website will appear within a minute. Fixed IP Account Smart Wizard-Detected Option:

If the Setup Wizard discovers that your ISP uses Fixed IP assignment, follow these steps. a. Enter the IP address, Subnet Mask, Default Gateway and details of your ISP's Primary and Secondary DNS Server addresses and click Apply. b. Once the page re-loads itself, click test. If the connection is successful, NETGEAR website would be appearing within a minute.
 Incorrect Wireless Parameters - MR314 type router

TITLE: Incorrect Wireless Parameters FACT: Your wireless computer will not be able to go online, if the wireless parameters on the router and the wireless card mismatch. TROUBLESHOOTING SUGGESTIONS FOR ROUTER MODEL MR314: STEP 1: Logging on to the Router Page STEP 2: Checking wireless parameters STEP 1: Logging on to the Router Page 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. For security reasons, the router has its own username and password. The default username for the router is admin and the password is 1234. Note: The router user name and password are not the same as any username or password you may use to log in to your Internet connection. STEP 2: Checking wireless parameters 1. A menu will be seen on the left hand side of the router

configuration page. Click on the option with the name "WIRELESS" under the ADVANCED menu. 2. On the "WIRELESS LAN SETUP", change the following: ESSID - Wireless Channel - 01 RTS Threshold - default Fragment Threshold - default WEP Encryption - Disable 3. Now click on apply 4. Click on the tab called "Access Filter" on the "WIRELESS LAN SETUP" and change the "Wireless Filter Activated" as No 5. Now click on apply NOTE : The ESSID specified on the router should be same on the wireless card too.
 Incorrect Wireless Parameters - MR814 type router & WGR614v1

TITLE: Incorrect Wireless Parameters FACT: Your wireless computer will not be able to go online, if the wireless parameters on the router and the wireless card mismatch. Troubleshooting Suggestions For Router Model MR814v1, MR814v2 WGR614v1 STEP 1: Logging on to the Router Page STEP 2: Checking wireless parameters STEP 1: Logging on to the Router Page 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator. 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. For security reasons, the router has its own username and password. The default username for the router is admin and the password is password. Note: The router user name and password are not the same as any

username or password you may use to log in to your Internet connection. STEP 2: Checking wireless parameters 1. A menu will be seen on the left hand side of the router configuration page. Click on the option with the name "Wireless Settings" under the Setup menu. 2. On the "Wireless Settings", change the following: SSID-Wireless / NETGEAR Region-(Select your region from the list) Channel-11 Mode-g and b (This is applicable for WGR614v1) 3. Click on apply 4. Both the check boxes "Enable Wireless Access Point" and "Allow Broadcast of Name (SSID)" should be checked. (This option is available for MR814v2 and MR814v1 with firmware version 4.11 and above) 5. Click on apply. 6. Click on Setup Access List. 7. The checkbox "Turn Access Control on" should be unchecked. 8. Click on apply. 9. Authentication Type should be selected as "Automatic" and Encryption Strength should be selected as "Disable" 10. Click on apply. NOTE: The SSID specified on the router should be same on the wireless card too.
 Incorrect Wireless Parameters - WGR614v2-v5 and WGT series

TITLE: Incorrect Wireless Parameters FACT: Your wireless computer will not be able to go online, if the wireless parameters on the router and the wireless card mismatch. Troubleshooting Steps For Router Models - WGR614v2, WGR614v3, WGR614v4, WGR614v5, WGT624:

STEP 1: Logging on to the Router Page STEP 2: Checking wireless parameters STEP 1: Logging on to the Router Page 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator 2. Connect to the router by typing http://192.168.0.1 or 192.168.1.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. For security reasons, the router has its own username and password. The default username for the router is admin and the password is password. Note: The router user name and password are not the same as any username or password you may use to log in to your Internet connection. STEP 2: Checking wireless parameters 1. A menu will be seen on the left hand side of the router configuration page. Click on the option with the name "Wireless Settings" under the Setup menu. 2. On the "Wireless Settings", change the following: SSID - NETGEAR Region - (Select your region from the list) Channel - 11 Mode - g and b 3. Click on apply 4. Click on the radio button disable for the Security Options 5. Click on apply 6. From the menu on the left hand side of the router configuration page, click on the option with the name "Wireless Setup" under the Advanced menu 7. Both the check boxes "Enable Wireless Access Point" and "Enable SSID Broadcast" should be checked. 8. Click on apply 9. Click on Setup Access List 10. The checkbox "Turn Access Control on" should be unchecked 11. Click on apply 12. The following options are applicable for WGT624v1, WGT624v2: Fragmentation Threshold (256-2346) - 2346

CTS/RTS Threshold (256-2346 - 2346 Preamble Mode - Automatic 108Mbps Settings - The check box "disable Advanced 108Mbps Features should be unchecked. 14. Click on apply NOTE: The SSID specified on the router should be same on the wireless card too.
 Security Settings Incorrect - Wireless Access List

TITLE: Securing Wireless Networks by Enabling the Access Control List FACT: Restricting wireless access to your network prevents intruders from connecting to your network .You can secure your wireless LAN by enabling the Access Control List. The Access Control List is a way of securing the wireless connection across the router so that none of the unprivileged computers gain access to the router and hence go online. For increased security, you can restrict access to the wireless network to only allow specific PCs based on their MAC addresses. TROUBLESHOOTING STEPS: STEP 1: Logging on to the Router Page. STEP 2: Enabling Access Control List on the Router (Both ways either by Wireless Settings Under Setup or Wireless Setup under Advanced). STEP 3: Deleting a wireless PC on the Access Control List. STEP 1: Logging on to the Router Page NOTE: It is recommended that you perform these steps from a wired computer. 1. Open up a browser. 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. For security reasons, the router has its own user name and

password. When prompted, enter admin for the router user name and password for the router password, both in lower case letters. 4. The router's web interface will open up. STEP 2: Enabling Access Control List on the Router 1. From the web configuration interface, please click the option "Wireless Setup" under the Advanced menu. NOTE: For some routers the option to configure the Access list can be found on the "Wireless setup" menu, under "Setup". 2. Click the "Setup Access list". 3. In the Wireless Card Access List page, please click on the "Add" button. 4. Select the radio button before your wireless computer name and click on Add. Similarly you can add your other wireless computers. 5. Check the box "Turn Access Control On " and click the Apply button. The page will refresh and load the Wireless Settings/Wireless Setup page. Now only those computers listed in the access list will be able to connect with the router. STEP 3: Deleting a wireless PC on the Access Control List Removing a computer from the Access Control List will deny the PC access to the router. To remove the computer from the access list, please follow these steps. 1. Select the radio button before the computer name that you wish to remove from the Wireless Card Access List page. 2. Click the Delete button. 3. Click the Apply button to save changes and return to the Wireless Settings page/Wireless Setup page.
 Security Settings Incorrect - Configure WEP on Router

TITLE: Securing Wireless Networks by Enabling WEP on Router. FACT:

Restricting wireless access to your network prevents intruders from connecting to your network.You can secure your wireless LAN by enabling WEP. WEP stands for Wired Equivalent Privacy. WEP is designed to provide the same level of security as that of a wired LAN. WEP aims to provide security by Encrypting data over radio waves so that it is protected as it is transmitted from one end point to another. TROUBLESHOOTING SUGGESTIONS: STEP 1: Logging on to router page STEP 2: Enabling WEP on the Router (Both ways either by using the option Security Encryption (WEP)/Security Options on the "Wireless Settings Option") STEP 1: Logging on to router page 1. Open up Internet explorer. 2. Connect to the web interface of the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. Login to the router. The username is "admin" and password is "password". 4. You should be able to access the router's web interface. STEP 2: Enabling WEP on the Router 1. Click the option "Wireless Settings". NOTE: Depending on the model of the router you will have two options - Security Encryption (WEP) / Security Options. If the option on the router shows Security Encryption (WEP), the following steps are to be followed: a. The option for "Authentication Type" & "Encryption Strength" appears on the screen. b. Choose Authentication Type as "Automatic". c. Encryption strength will have the following options: Disable, 64 bit, 128 bit. d. If Disable option is chosen no encryption will be applied.

e. Please select 64 or 128 bit encryption. Selecting either will give you the following options: Create with Passphrase / Manual Entry Passphrase - Enter a word or group of printable characters in the Passphrase box and click the Generate button. These characters are case sensitive. NOTE: The passphrase option can be used only if you have a NETGEAR wireless card. Manual For 64-bit WEP, enter 10 hexadecimal digits (any combination of 0-9, a-f, or A-F). For 128-bit WEP, enter 26 hexadecimal digits (any combination of 0-9, a-f, or A-F). These values are not case sensitive. f. Click on Apply. Now you will have to configure your wireless clients. If the option on the router shows Security Options the following steps are to be followed: This wireless setting will have three options - Disable/WEP/WPA a. If DISABLE option is selected no encryption will be applied. b. Choose Authentication Type as "Automatic". c. Encryption strength will have the following options 64-bit/128 bit. Please select either of those. d. Select either Passphrase or Manual entry Passphrase - Enter a word or group of printable characters in the Passphrase box and click the Generate button. These characters are case sensitive. NOTE: The Passphrase option can be used, only if you have a NETGEAR wireless card. Manual For 64-bit WEP, enter 10 hexadecimal digits (any combination of 0-9, a-f, or A-F).

For 128-bit WEP, enter 26 hexadecimal digits (any combination of 0-9, a-f, or A-F). These values are not case sensitive. e. Click on Apply
 Security Settings Incorrect - Configure WEP on Computers using NETGEAR utility

TITLE: Securing Wireless Networks by Enabling WEP on Wireless Clients (Using NETGEAR Adapters Non-Windows XP users only). FACT: Restricting wireless access to your network prevents intruders from connecting to your network. You can secure your wireless LAN by enabling WEP. WEP stands for Wired Equivalent Privacy. WEP is designed to provide the same level of security as that of a wired LAN. WEP aims to provide security by encrypting data over radio waves so that it is protected as it is transmitted from one end point to another. TROUBLESHOOTING SUGGESTIONS: FOR NON-WINXP USERS 1. Double click on the NETGEAR configuration utility icon (it would be on the right bottom corner of the screen). 2. Select the settings/security tab on the configuration utility. 3. If settings tab appears on the configuration utility, proceed with the following steps. a. A section for "SECURITY" appears on the settings tab with the options: DISABLED WEP b. If DISABLE option is chosen no encryption will be applied. c. WEP will have the following options Create with passphrase & Enter key manually

Passphrase - Enter a word or group of printable characters in the Passphrase box and click the Generate button. These characters are case sensitive. Manual For 64-bit WEP, enter 10 hexadecimal digits (any combination of 0-9, a-f, or A-F). For 128-bit WEP, enter 26 hexadecimal digits (any combination of 0-9, a-f, or A-F). These values are not case sensitive. d. Click on Apply. 4. If security tab appears on the configuration utility, proceed with the following steps. a. Check the box, which says Enable Encryption (WEP Key). b. The key length can be either 40/64 bits or 104/128 bit. This choice should be made based on the setting of your router. c. To enable WEP two options available are Create with passphrase & Manual Entry Passphrase - Enter a word or group of printable characters in the Passphrase box and click the Generate button. These characters are case sensitive. Manual For 64-bit WEP, enter 10 hexadecimal digits (any combination of 0-9, a-f, or A-F). For 128-bit WEP, enter 26 hexadecimal digits (any combination of 0-9, a-f, or A-F). These values are not case sensitive. d. Click on Apply.
 Security Settings Incorrect - Configure WEP on XP Computer using NETGEAR utility

TITLE: Securing Wireless Networks by enabling WEP on Wireless Clients (Using NETGEAR Utility - Windows XP users only)

FACT: Restricting wireless access to your network prevents intruders from connecting to your network .You can secure your wireless LAN by enabling WEP. WEP stands for Wired Equivalent Privacy. WEP is designed to provide the same level of security as that of a wired LAN. WEP aims to provide security by encrypting data over radio waves so that it is protected as it is transmitted from one end point to another. TROUBLESHOOTING SUGGESTIONS: For Windows XP users: STEP 1: Disable xp utility STEP 2: Enable encryption on the netgear adapter (Both ways either on the settings tab or security tab on the netgear utility based on the model of the adapter). STEP 1: Disable xp utility 1. Click on start and select "control panel". 2. On the control panel select "Network connections". 3. An icon for "wireless connections" would appear. 4. Right click on wireless connections and select "properties". 5. A tab "wireless networks" would appear. 6. On the wireless networks tab uncheck the box "Use windows to configure my wireless network settings". 7. Click on OK. If this box is already unchecked proceed with STEP 2. STEP 2: Enable encryption on the netgear adapter 1.Double click on the netgear configuration utility icon (it would be on the right bottom corner of the screen). 2.Select the settings/security tab on the configuration utility. 3.If settings tab appears on the configuration utility, proceed with the following steps: a. A section for "SECURITY" appears on the settings tab with the

options: DISABLED & WEP b. If DISABLE option is chosen no encryption will be applied. c. WEP will have the following options Create with passphrase & Enter key manually Passphrase - Enter a word or group of printable characters in the Passphrase box and click the Generate button. These characters are case sensitive. Manual For 64-bit WEP, enter 10 hexadecimal digits (any combination of 0-9, a-f, or A-F). For 128-bit WEP, enter 26 hexadecimal digits (any combination of 0-9, a-f, or A-F). These values are not case sensitive. d. Click on Apply. 4. If security tab appears on the configuration utility, proceed with the following steps. a. Check the box, which says Enable Encryption (WEP Key). b. The key length can be either 40/64 bits or 104/128 bit. This choice should be made based on the setting of your router. c. To enable WEP two options available are Create with passphrase & Manual Entry Passphrase - Enter a word or group of printable characters in the Passphrase box and click the Generate button. These characters are case sensitive. Manual For 64-bit WEP, enter 10 hexadecimal digits (any combination of 0-9, a-f, or A-F). For 128-bit WEP, enter 26 hexadecimal digits (any combination of 0-9, a-f, or A-F). These values are not case sensitive. d. Click on Apply
 Security Settings Incorrect - Configure WEP using XP WZC utility

TITLE:

Securing Wireless Networks by Enabling WPA on Windows XP - using XP's WZC. FACT: Restricting wireless access to your network prevents intruders from connecting to your network .You can secure your wireless LAN by enabling the WPA Encryption. WPA is Wi-Fi Protected Access, a security standard for wireless networks. TROUBLESHOOTING SUGGESTIONS: 1. Click on start and select "Control Panel". 2. On the control panel select "Network Connections". 3. An icon for "Wireless Connections" would appear. 4. Right click on wireless connections and select "View Available Wireless Networks". 5. Highlight your network's SSID. 6. In the advanced tab on the utility select the option for Network Authentication and Data encryption: Options here included are Open, Shared, WPA, and WPA-PSK 7. Choose the option for WPA-PSK an 8- to 63-character password is required. 8. After typing in and confirming the network key. Click Connect.
 Environmental Issues or Interference

TITLE: Environmental Issues or Interference FACT: You would not be able to connect wirelessly Frequent drop in wireless connection NOTE: Interference comes from devices such as microwaves, cell phones, 2.5 GHz cordless phones, bluetooth adapters and copy machines. It's also bounced off obstacles - from your own wireless

antennas (or from other people's). Physical objects may partly or completely absorb signals, reflect them, diffract them (at the edges) or let them pass right through. Metal and water (including people!) tend to absorb or reflect signals. Air, wood, and glass tend to let them pass with weakening. TROUBLESHOOTING SUGGESTIONS: A. Change channel on the router B. Change channel on the cordless phones C. Avoiding physical things that block signals D. Reducing the interference from other things that transmit radio waves A. Proceed with the following steps to change the channel on the router. STEP 1: Logging on to router page STEP 2: Change channel on the "Wireless Settings" page. STEP 1: Logging on to router page 1. Open a Page of a Web Browser like Internet Explorer or Netscape Navigator. 2. Connect to the router by typing http://192.168.0.1 in the address field of Internet Explorer or Netscape Navigator and click Enter. 3. For security reasons, the router has its own user name and password. When prompted, enter admin for the router user name and password for the router password, both in lower case letters. NOTE: The router user name and password are not the same as any user name or password you may use to log in to your Internet connection. 4. You will see a setup page opening up. STEP 2. Change channel on the "Wireless Settings" page. 1. A menu will be seen on the left hand side of the router configuration page. Click on the option with the name "Wireless Settings" under the "Setup" menu.

2. Change the channel to 1,6 or 11 3. Click on Apply. B. Change channel on the cordless phones: The channel in which the cordless phone is operating can be changed C. Avoiding physical things that block signals and Reducing the interference from other things that transmit radio waves: Avoid windows unless communicating between buildings. (Windows let in interference from the outside world.) Place router away from various electromagnetic noise sources, especially those in the 2400 - 2500 MHz frequency band. Common noise-creating sources are: Computers and fax machines (place wireless equipment no closer than 1 foot) Copying machines, elevators and cell phones (no closer than 6 feet) Microwave ovens (no closer than 10 feet) Keep routers away from large amounts of water such as fish tanks and water coolers.



Firmware or Software Corrupted

TITLE : Firmware or Software Corrupted FACT: You will not be able to connect wirelessly to the router. In such cases upgrading the Firmware on the router will fix the problem. NOTE: To upgrade the firmware, please use a wired computer to login to the router. TROUBLESHOOTING SUGGESTIONS: STEP 1: Downloading the latest Firmware from the Internet. STEP 2: Upgrade firmware on router.

STEP 3: Reset Router. STEP 1: Downloading the latest Firmware from the Internet 1. Logon to the Internet 2. Type the following in the Address bar of the browser www.netgear.com/support/products/<product_model_number>.asp Within the brackets , type the model number of the Netgear Product for which the upgrade needs to be done. 3. Under the list of all the Firmwares displayed on the webpage, click on the top most advanced version and download the software file to your computer's desktop. STEP 2: Upgrade firmware on router 1. You can upgrade by using the Web interface. 2. Open a browser (Internet Explorer or Netscape). 3. Access the router (usually http://192.168.0.1). 4. Login to the router (User Name = admin and Password = password unless you have changed it). 5. Write down all settings that you have entered during configuration. 6. Under Maintenance, click Router Upgrade. 7. Click Browse and locate the upgrade file for your Netgear Product model. 8. Click Upload. 9. Wait for the router to reboot. 10. Under Maintenance, click Settings Backup, and then click Erase. 11. Wait for the router to reboot. 12. Manually enter your configuration information. STEP 3: Reset router To reset the router, you need to press and hold the reset button located on the rear panel of the router for 15 seconds. Then unplug the power supply cable of the router and plug it back after 5 seconds.



Misc How to configure port forwarding on Netgear routers ?

Title: Router - How to configure port forwarding on Netgear routers

Fact: - You want to setup port forwarding on a router - You want to learn about what port forwarding does Resolution: The knowledgebase at the Netgear Support site contains a detailed and comprehensive document explaining port forwarding and how to configure it on various Netgear routers. You can access this document directly using this link: 'http://kbserver.netgear.com/kb_web_files/N101145.asp'



How to connect the Netgear router to a cable modem ?

Title: Router - How to connect the Netgear router to a cable modem Fact: You want to setup the Netgear router for use with a cable ISP connection Resolution: 1. Make physical network cable connections but leave the the cable modem and the router unplugged. 2. Power on the cable modem and wait until all lights are normal. 3. Power on the Netgear router and wait until all lights are normal. 4. Open a browser session and access the router configuration (usually http://192.168.0.1). 5. Login to the router (User Name=admin Password=password unless you have changed it). 6. Click on the Setup Wizard and then select 'Yes' and 'Next' to go through the detection. 7. At the 'Dynamic IP Detected' message, click 'Next'.

8. Under Router MAC address select 'Use the PC Mac address' and click 'Apply'. 9. Logout of the router. 10. Open up another browser window and try to access Internet.
 How to connect the router to a DSL modem ?

Title: Router - How to connect the Netgear router to a DSL modem Fact: You want to setup the Netgear router for use with a DSL ISP connection Resolution: 1. Make physical network cable connections but leave the the DSL modem and the router unplugged. 2. Power on the cable modem and wait until all lights are normal. 3. Power on the Netgear router and wait until all lights are normal. 4. Open a browser session and access the router configuration (usually http://192.168.0.1). 5. Login to the router (User Name=admin Password=password unless you have changed it). 6. Click on the Setup Wizard and then select 'Yes' and 'Next' to go through the detection. 7. At the 'PPPoE Detected' message, click 'Next'. ' 8. Under 'Login' and 'Password' fields, enter your login/password provided by your ISP and click 'Apply'. Note: The login name may be required to be the full qualified address, i.e. [email protected] Check with your ISP if you are unsure. 9. Logout of the router.

10. Open up another browser window and try to access Internet.

6. Then under login and password type in your login/password for your DSL account (the user name should be full like [email protected]) and click Apply. 7. Click on Test to test the Internet connection. You should be able to connect to the Internet now from the PC connected to the router.



How to enable UPnP ?

Title: Router - How to troubleshoot voice chat and video streaming problems Fact: You want to setup UPnP for use with streaming applications Resolution: Universal Plug and Play (UPnP) helps devices, such as Internet appliances and computers, access the network and connect to other devices as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network. 1. Access the router's configuration page. 2. Click on 'UPnP' in the left navigation menu. 3. Check the option 'Turn UPnP On' to enable this feature, and click 'Apply'. 4. Logout of the router.
 How to troubleshoot DHCP problems ?

Title: Router - How to troubleshoot DHCP problems on Netgear routers Fact:

- You appear to successfully connect wirelessly to the router but do not receive a valid IP address - You appear to successfully connect wired to a router but do not receive a valid IP address

Troubleshooting suggestions: 1. Power cycle the router ------------------------Try power cycling the devices in the following order: 1a. Turn off the PC. 1b. Turn off the router. 1c. Turn off the modem. After everything is off, it is time to turn them back on again. 1d. Turn on the modem and wait a few minutes for the lights to be normal and modem to be in ready state. 1e. Turn on the router and wait a few minutes for the lights to be normal and the router to be in ready mode. 1f. Turn on the PC. 2. Reset the router ------------------Note: Please copy or back up your current configuration before attempting the next steps. 2a. In this case, you should reset the router by using the Reset button (small and recessed) on the backside of the router. 2b. Depress the button for a few seconds until the lights on the front cover start flashing. The button can be released as soon as the lights flash.

2c. Wait until the router lights are normal again and power cycle the router one last time by unplugging and plugging in the power adapter. You may need to reconfigure your Internet connection after the reset. 3. Upgrade the firmware ----------------------On occassion, the firmware does get corrupted and requires a new version installed. Note: Please copy or back up your current configuration before attempting the next steps. 3a. Visit the product page at the Netgear Support site. 3b. Download and unzip the appropriate firmware version for your router. 3c. Access the router configuration page and load the new firmware. 3d. Wait for the router to reboot and perform the router reset procedure as outlined in 2. Reset the Router. You may need to reconfigure your Internet connection after the reset.



How to troubleshoot mail or access problems ?

Title: Router - How to troubleshoot problems accessing secure sites and send/receive mail Fact: - You are experiencing problems sending/receiving some or all mail - You are experiencing problems acessing some secured web sites Troubleshooting suggestions: 1. Change MTU size -----------------The MTU (Maximun Transmision Unit) set on your router, if it is too low, may not let packets larger than a certain size to pass through. Conversely, setting

the MTU too high may cause access issues as inbound packets need to be fragmented before it can be processed. Check your computer's maximun size by this simple test: 1a. Open a DOS Session (Goto Start -- Run -- type 'Command' -- click 'OK') 1b. Ping a known good address using 'c:\>ping -f -l 1500 www.domainname.com' (the second flag is a lower case 'L') 1c. If a message returns indicating 'packet needs to be fragmented but DF set', try the ping command again with a lower packet size, i.e. replace 1500 with 1490, then 1480 and so forth, until the replies are successful. 1d. Using the largest packet size value that is successful, change the MTU setting on the router. 1e. Access the router configuration and click on the 'WAN Setup'. 1f. Enter the MTU size and click 'Apply'. 1g. Logout of the router Note: Most Netgear routers have a default MTU setting of 1500 which should work in most cases.

2. Place the computer in the DMZ -------------------------------Placing a computer in the DMZ allows pre-defined ports to be always open yet still benefit from the SPI firewall feature. Warning: While in the DMZ the computer may be subject to intrusion from the Internet. 2a. Access the router configuration and click on the 'WAN Setup'. 2b. Place a check on 'Default DMZ Server', enter the IP address of the computer into the field, and click 'Apply'. 2c. Logout of the router.

If functionality is observed while in the DMZ, certain ports a likely to be required by the application and port forwarding rules should be set up to enable functionality behing the router. Note: Once this is determined to work, you can decide to leave the router in the current state for functionality, or determine the requirements of your specific application and enable the proper settings (for example inbound/outbound ports) in the router so that the computer can be removed from the DMZ and back behind the router.

3. Disable SPI -------------Stateful Packet Inspection (SPI) is a feature of the router that grants temporary inbound communication access to the devices within the network from the Internet. Normally, all inbound transmissions from the Internet to the local network is rejected, while all outbound transmissions from the local network to the Internet is llowed. SPI uses a special algorithm to monitor individual connections and temporary permits inbound transmissions based on validation of certain requirements. Since requirements for different applications may vary, the SPI may be preventing functionality. Disabling SPI is way to check if this is the case. Warning: Disabling any firewall feature may allow intrusion into your local network. 2a. Access the router configuration and click on the 'WAN Setup'. 2b. Place a check on 'Disable SPI Firewall' and click 'Apply'. 2c. Logout of the router. Note: Once this is determined to work, you can decide to leave the router in the current state for functionality, or determine the requirements of your specific application and enable the proper settings (for example inbound/outbound ports) in the router so that the SPI firewall feature can be enabled.



Problem with router - hangs after fw update

Title: Router - Problem with router hangs after firmware update Fact: - You experience intermittent router lock up - You recently updated to a later firmware version Resolution: Ocassionally, after a firmware update you may experience the router intermittently locking up or hanging which a power cycle does not permanantly resolve. Note: Please copy or back up your current configuration before attempting the next steps. In this case, you should reset the router by using the Reset button (small and recessed) on the backside of the router. Depress the button for a few seconds until the lights on the front cover start flashing. The button can be released as soon as the lights flash. Wait until the router lights are normal again and power cycle the router one last time by unplugging and plugging in the power adapter. You may need to reconfigure your Internet connection after the reset.
 NETGEAR Router - General Features

Router General Features Explained on our Router:

SETUP WIZARD Setup Wizard: After connecting the router into your network, you must configure it. You can do this using the Smart Setup Wizard where the wizard will attempt to auto-detect the type of Internet

service you have through your ISP -- or you can configure the router manually. It is recommended that, if you aren't used to setting up Internet connections, you let the Smart Setup Wizard do some of the work for you. To configure the router, you'll use the information that you filled out earlier in the Installation Guide. To get started: 1. Select Yes if you want to use the Smart Setup Wizard. or Select No to configure the router manually. 2. Click Next. To Configure the router manually you will have to use the basic settings.

Basic Settings Help Note: If you are setting up the router for the first time, the default settings may work for you with no changes. Does Your Internet Connection Require A Login? Select this option based on the type of account you have with your ISP. If you need to enter login information every time you connect to the Internet or you have a PPPoE account with your ISP, select Yes. Otherwise, select No. Note: If you have installed PPP software such as WinPoET (from Earthlink) or Enternet (from PacBell), then you have PPPoE. Select Yes. After selecting Yes and configuring your router, you will not need to run the PPP software on your PC to connect to the Internet. Account Name (Also known as Host Name or System Name) For most users, type your account name or user name in this box. For example, if your main mail account is [email protected], then put JerAB in this box. If your ISP has given you a specific Host name, then type it (for example, CCA7324-A). Domain Name

For most users, you may leave this box blank, unless required by your ISP. You may type the domain name of your ISP. For example, if your ISP's mail server is mail.xxx.yyy.zzz, you would type xxx.yyy.zzz as the Domain Name. If you have a Domain name given to you by your ISP, type it in this box. (For example, Earthlink Cable may require a Host name of 'home' and Comcast sometimes supplies a Domain name.) If you have a cable modem, this is usually the Workgroup name. Internet IP Address If you log in to your service or your ISP did not provide you with a fixed IP address, the router will find an IP address for you automatically when you connect. Select Get Dynamically From ISP. If you have a fixed (or static IP) address, your ISP will have provided you with the required information. Select Use Static IP Address and type the IP Address, Subnet Mask and Gateway IP Address into the correct boxes. For example: IP Address: 24.218.156.183 Subnet Mask: 255.255.255.0 Gateway IP Address: 24.218.156.1 DNS Address The DNS server is used to look up site addresses based on their names. If your ISP gave you one or two DNS addresses, select Use These DNS Servers and type the primary and secondary addresses. Otherwise, select Get Automatically From ISP. Note: If you get 'Address not found' errors when you go to a Web site, it is likely that your DNS servers aren't set up properly. You should contact your ISP to get DNS server addresses. Router MAC Address Your computer's local address is its unique address on your network. This is also referred to as the computer's MAC (Media Access Control) address. Usually, select Use Default MAC Address. If your ISP requires MAC authentification, then select either Use Computer MAC address to disguise the Router's MAC address with the Computer's own MAC address or Use This MAC Address to manually type the MAC address for a different computer. The format for the MAC

address is XX:XX:XX:XX:XX:XX. This value may be changed if the Use Computer MAC Address is selected once a value has already been set in the Use This MAC Address selection. Apply, Cancel and Test Click Apply when you finish changing the settings. Click Cancel to return to the original settings. Click Test to connect to the NETGEAR Web site. If you connect successfully, your settings work and you may click Logout to exit these pages and.. enjoy surfing the 'net! Wireless Settings The wireless Settings consists of 1. Name, 2. Region, 3. Channel, 4. Mode Name (SSID) Enter a value of up to 32 alphanumeric characters. The same Name (SSID) must be assigned to all wireless devices in your network. The default SSID is NETGEAR, but NETGEAR strongly recommends that you change your networks Name (SSID) to a different value. This value is also case-sensitive. For example, NETGEAR is not the same as NETGEAr. Region: Select your region from the drop-down list. This field displays the region of operation for which the wireless interface is intended. It may not be legal to operate the router in a region other than the region shown here. If your country or region is not listed, please check with your local government agency or check our website for more information on which channels to use. Channel: This field determines which operating frequency will be used. It should not be necessary to change the wireless channel unless you notice interference problems with another nearby access point.

Mode: Select the desired wireless mode. The options are: g & b - Both 802.11g and 802.11b wireless stations can be used. g only - Only 802.11g wireless stations can be used. b only - All 802.11b wireless stations can be used. 802.11g wireless stations can still be used if they can operate in 802.11b mode. The default is "g & b", which allows both "g" and "b" wireless stations to access this device. Security Options on the router are 1. Disable - no data encryption 2. WEP (Wired Equivalent Privacy) - use WEP 64 or 128 bit data encryption 3. WPA-PSK (Wi-Fi Protected Access Pre-Shared Key ) - use WPA-PSK standard encryption Security Encryption (WEP) Authentication Type Normally this can be left at the default value of "Automatic." If that fails, select the appropriate value - "Open System" or "Shared Key." Check your wireless card's documentation to see what method to use. Encryption Strength Select the WEP Encryption level 64-bit (sometimes called 40-bit) encryption 128-bit encryption Security Encryption (WEP) Key If using WEP, you can manually or automatically program the four data encryption keys. These values must be identical on all PCs and Access Points in your network. Automatic Key Generation (Passphrase) Enter a word or group of printable characters in the Passphrase box and click the Generate button to automatically configure the WEP

Key(s). If encryption strength is set to 64 bit, then each of the four key boxes will automatically be populated with key values. If encryption strength is set to 128 bit, then only the selected WEP key box will automatically be populated with key values. Manual Entry Mode Select which of the four keys will be used and enter the matching WEP key information for your network in the selected key box. For 64 bit WEP - Enter ten hexadecimal digits (any combination of 0-9, A-F). For 128 bit WEP - Enter twenty-six hexadecimal digits (any combination of 0-9, A-F). Be sure to click Apply to save your settings in this menu Security Encryption (WPA-PSK) Enter a word or group of printable characters in the Passphrase box. The Passphrase must be 8 to 63 characters in length. Key Lifetime This setting determines how often the encyption key is changed. Shorter periods provide greater security, but adversely affect performance. If desired, you can change the default value. Be sure to click Apply to save your settings. To Save Or Cancel Changes Click Apply to have your changes take effect. Click Cancel to return to the previous unsaved settings. The following features are under Content Filtering. 1. Logs 2. Block Sites 3. Block Services 4. Schedule 5. Email Logs A log is a detailed record of the Web sites that users on your network have accessed or attempted to access. If you have set up content filtering on the Block Sites page, the Logs page shows you

when someone on your network tried to access a blocked site. If you have e-mail notification on, you'll receive these logs in an e-mail message. If you don't have e-mail notification set up, you can view the logs here. Click Clear Log to delete all of the log entries. Click Refresh to see the most recent access attempts. Click Send Log to send the log file to your email account. This feature can be very useful for testing your email settings. Block Sites If you want to limit access to certain sites on the Internet, you need to set up content filtering. There are two ways to filter content: blocking access to certain domains (for example, www.badstuff.com/XXX) or blocking sites that contains certain words (like profanity or explicit sexual material). When users try to access a blocked site, they will get a message: "Blocked by NETGEAR". To Enable Block Sites: Click Per Schedule to turn on Block Sites and block according to the settings on the Schedule page. Click Always to turn on Block Sites to allow blocking all of the time, independant of the Schedule page. Note: On the Schedule page you can set when keyword and domain name blocking occurs. To Disable Block Sites: Click Never to turn off Block Sites. To Block Keywords Or Internet Domains: Select when to turn on Keyword Blocking (Never, Per Schedule, or Always). In the box where you see Type Keyword Or Domain Name Here, type the word or domain name you want to block. Click Add Keyword. The word or domain name will appear in the list below.

Continue adding names and keywords until you are finished. Click Apply when finished. Block List - The list under the heading "Block Sites Containing these Keywords or Domain Names" contains the current list of items to block. To Delete A Keyword Or Domain Name: Select the word or domain name in the list. Click Delete Keyword. Continue selecting and deleting names and keywords until you are finished. Click Apply. To Delete All Keywords And Domain Names: Click Clear List. Click Apply. To Allow One Computer To Have Unrestricted Access To The Internet: Select the Allow Trusted IP Address To Visit Blocked Sites check box. Type the IP address of the computer in the Trusted IP Address area. You should only need to type a number in the last box. Click Apply. To Allow Unrestricted Access To The Internet: Select Never in the Keyword Blocking menu. Click Apply. To Enable Services Blocking: Click Per Schedule to turn on Services Blocking and block according to the settings on the Schedule page. Click Always to turn on Services Blocking to allow blocking all of the time, independent of the Schedule page. To Disable Services Blocking: Click Never to turn off Services Blocking. Service Table:

This table lists all Services which will currently be blocked. You can add and delete entries to this table as required. To Add A New Service: Click the Add button. Complete the resulting screen. Click the Apply button when finished. To Edit A Service: Select the radio button of the service you would like to edit. Click the Edit button. Change the data for the service as needed. Click the Accept button when finished. To Delete A Service Click the radio button next to an row in the table. Click the Delete button to delete the selected service. To Save Or Cancel Changes Click Apply to save the new settings to the router. Click Cancel to disregard any unsaved changes. Schedule To block keywords, services, or Internet domains based on a schedule: Select Every Day. or Select one or more days. If you want to limit access completely for the selected days, select All Day. or If you want to limit access during certain times for the selected days, type a Start Blocking time and an End Blocking time. Note: Enter the values as 24-hour time. For example, 10:30 am would be 10 hour and 30 minute and 10:30 pm would be 22 hour and 30 minute. Click Apply To receive alerts and logs by e-mail:

Select the Turn E-mail Notification On check box. In the Outgoing Mail Server box, type the outgoing SMTP mail server of your ISP (for example, mail.myISP.com). If you leave this box blank, no alerts or logs will be sent to you. Check My Mail Server requires authentication if you need to "login" to your SMTP Server in order to send E-mail. If this is checked, you must enter the login name and password for the Mail Server. Tip: You used this information when you set up your e-mail program. If you can't remember it, check the settings in your e-mail program. In the E-mail Address box, type an e-mail address to have alerts and logs sent to you or someone else. Use a full e-mail address (for example, [email protected]). If you want an e-mail alert sent whenever someone on your network tries to connect to a blocked URL, select the Send Alert Immediately check box. If you don't want logs sent, select None from the first list in the Send Logs According To This Schedule area. or If you want logs sent, select one of the other options. If you selected Weekly, then select which day of the week. If you selected Weekly or Daily, select the time of day for the e-mail to be sent. Click Apply to have your changes take effect. Time Zone. Select the local time zone. This is required in order for the schedule to work correctly. If supported for your region, you can check Automatically adjust for Daylight Savings Time. If this is not supported, you must manually adjust the time to allow for Daylight Saving. Maintenance Under Maintenance we have the following features: 1. Router Status 2. Attached Devices 3. Backup Settings

4. Set Password 5. Router Upgrade Router Status You can use the Router Status page to check the current settings and statistics for your router. This page shows you the current settings. If something needs to be changed, you'll have to change it on the relevant page. Account Name: This is the Account Name that you entered in the Setup Wizard or Basic Settings. Firmware Version: This is the current software the router is using. This will change if you upgrade your router. Internet Port: These are the current settings that you set in the Setup Wizard or Basic Settings pages. MAC Address - the physical address of the router, as seen from the Internet. IP Address - current Internet IP address. If assigned dynamically, and no Internet connection exists, this will be blank or 0.0.0.0 DHCP - indicates either Client (IP address is obtained dynamically) or None. IP Subnet Mask - the subnet mask associated with the Internet IP address Domain Name Server - displayes the address of the current DNS. LAN Port: These are the current settings, as set in the LAN IP Setup page. MAC Address - the physical address of the router, as seen from the local LAN. IP Address - LAN IP address of the Router. DHCP - indicates if the router is acting as a DHCP Server for devices on your LAN.

IP Subnet Mask - subnet mask associated with the LAN IP address. Wireless Port: These are the current settings, as set in the Wireless Settings page. Name (SSID) - SSID of the router. Region - the location (country). Channel - the current channel in use. Mode - indicates the current mode ( g & b, g, or b ) Wireless AP - indicates if the Access Point feature of the router is enabled or not. If not enabled, the Wireless LED on the front panel will be off. Broadcast Name - indicates if the router is broadcasting its SSID. Click Show Statistics to see router performance statistics such as the number of packets sent and number of packets received for each port. Click Connection Status to see information about your current connection. Attached Devices This page shows the IP Address, Device Name and MAC (Media Access Control) Address for each computer attached to the router. You cannot change any of the values on this page. To update this page and to show the current attached devices, click on the Refresh button. Backup Settings This page allows you to backup, restore and erase the router's current settings. Once you have the router working properly, you should backup the information to have it available if something goes wrong. When you backup the settings, they are saved as a file on your computer. You can restore the router's settings from this file.

To create a backup file of the current settings: Click Backup. If you don't have your browser set up to save downloaded files automatically, locate where you want to save the file, rename it if you like, and click Save. If you have your browser set up to save downloaded files automatically, the file is saved to the your browser's download location on the hard disk and is called netgear.cfg. IMPORTANT! Once you start restoring settings or erasing the router, do NOT try to go online, turn off the router, shutdown the computer or do anything else to the router until it finishes restarting! This should only take a minute or so. When the Test light stops blinking, wait a few more seconds before doing anything with the router. To restore settings from a backup file: Click Browse. Locate and select the previously saved backup file (by default, netgear.cfg). Click Restore. A window appears letting you know that the router has been successfully restored to previous settings. The router will restart. This will take about one minute. IMPORTANT! Do not try to go online, turn off the router, shutdown the computer or do anything else to the router until it finishes restarting! When the Test light stops blinking, wait a few more seconds before doing anything with the router. Close the message window. To erase the current settings and reset the router to the original factory default settings: Click Erase.

IMPORTANT! Do not try to go online, turn off the router, shutdown the computer or do anything else to the router until the router finishes restarting! When the Test light stops blinking, wait a few more seconds before doing anything with the router. After you have erased the router's current settings, the router's password will be password, the LAN IP address will be 192.168.0.1 and the router will act as a DHCP server on the LAN and act as a DHCP client to the Internet. Set Password You use the Set Password page to change the password you use to access the Settings pages -- NOT your ISP account password. To change the password: Type the old password. The default password for the router is: password. Type a new password and type it again in the Repeat New Password box to confirm it. Note: Be sure to write it down in a secure location. Click Apply to have the password changed or click Cancel to keep the current password. Note: If you have backed up the router settings previously, you should do a new backup so that the settings file includes the new password. Router Upgrade You install new versions of the router's software using the Router Upgrade page. Go to the NETGEAR Web site to get new versions of the router software. After downloading the file, you'll need to unzip (or unstuff) it before upgrading the router. IMPORTANT! Once you click Upload do NOT interrupt the process of sending the software to the router and restarting the router. If you think the process may be interrupted in some way, click Cancel to keep the current router software. To upgrade router software:

Go to www.NETGEAR.com and download the updated software. If not done automatically, uncompress the file. You may want to read the Release Notes before continuing. Click Browse. Locate and select the file you just downloaded and uncompressed. Click Upload to send the software to the router. This loads the new software in the router and causes the router to restart. Note: Do not try to go online, turn off the router, shutdown the computer or do anything else to the router until the router finishes restarting! When the Ready light stops blinking, wait a few more seconds before doing anything. Click Router Status and check the Firmware Version to verify that your router now has the new software installed. IMPORTANT! In some cases, such as a major upgrades, you may need to reconfigure your router after upgrading it. Refer to the Release Notes included with the software to find out if you need to reconfigure the router. Advanced The advaced freatures of the router are: 1. Port Forwarding 2. Port Triggering 3. WAN Setup 4. LAN IP Setup 5. Advanced Wireless 6. Dynamic DNS 7. Static Router 8. Remote management 9. UPnP Port Forwarding: Using the Port Forwarding page, you can make local computers or servers available to the Internet for different services (for example, FTP or HTTP), to play Internet games (like Quake III), or to use Internet applications (like CUseeMe). For the services, applications, or games, that already exist in the pull-down list, you'll only need to specify the computer's IP address. Otherwise, the port number and computer's IP address for each service, game or

application should be specified by clicking the Add Custom Service button. Port Assignment You may make up to 20 different port assignments for Internet services, applications or games. In the Service Name lists, you'll be able to select either a service, application or game. If you don't see an item that you want to use in any of the lists, check with the software or game developer for the correct port numbers to use. For Internet Services Before starting, you'll need to determine which type of services you'll provide and the IP address of the computer that will provide those services. The most common services you would provide are a Web (HTTP) server or FTP server. To setup a computer or server to be accessible to the Internet for an Internet service: Select the Internet service you want to use from the Service Name list. Type the IP address of the computer in the Server IP Address box. Click Add button. Note: You may have a single computer or server available for more than one type of service. To do that, select another service, and type the same IP address for that computer or server. For Internet Games or Applications: Before starting, you'll need to know which service, application or game you'll be configuring. Also, you'll need to have the IP address for the computer that you want to use. To setup a computer to play Internet games or use Internet applications: Select the Internet application or game you want to use from one of the relevant lists. The Start Port and End Port boxes are filled in. Note: If you can't find the game or application you want in one of

the lists, click Add Custom Service button, and type the Service Name, Starting Port, Ending Port, and Server IP Address information. Type the IP address of the computer in the Server IP Address box. Click Add button. To setup an additional computer to play, for example Hexen II or KALI: Click the button of Add Custom Service. Type the service name in the Service Name box. Type the beginning port number in the Starting Port box. For these games, use the supplied number in the default listing and add +1 for each additional computer. For example, if you've already configured one computer to play Hexen II using port 26900, the second computer's port number would be 26901, the third computer's port number would be 26902. Type the same port number in the Ending Port box. Type the IP address of the computer in the Server IP Address box. Click Apply button. To modify a service entry: Select the entry's radio button of the table. Click Edit Service Modify the information from the Service Name, the Starting Port, Ending Port, and the Server IP Address boxes. Click Apply button. To delete a service entry: Select the entry's radio button of the table. Click Delete Service button. Port Triggering Help Port Triggering is used to allow applications which would otherwise be blocked by the firewall. Using this feature requires that you know the port numbers used by the Application. Once configured, operation is as follows: 1. A PC makes an outgoing connection using a port number defined in the Port Triggering table. 2. This Router records this connection, opens the INCOMING port or ports associated with this entry in the Port Triggering table, and associates them with the PC. 3. The remote system receives the PCs request, and responds using a different port number. 4. This Router matches the response to the previous request, and forwards the response to the PC.

(Without Port Triggering, this response would be treated as a new connection request rather than a response. As such, it would be handled in accordance with the Port Forwarding rules.) Note: Only 1 PC can use a "Port Triggering" application at any time. After a PC has finished using a "Port Triggering" application, there is a "Time-out" period before the application can be used by another PC. This is required because this Router cannot be sure when the application has terminated. Port Triggering This table lists the current rules: Enable - Indicates if the rule is enabled or disabled. Generally, there is no need to disable a rule unless it interferes with some other function, such as Port Forwarding. Name - The name for this rule. Outgoing Ports - The port or port range for outgoing traffic. An outgoing connection using one of these ports will "Trigger" this rule. Incoming Ports - The port or port range used by the remote system when it responds to the outgoing request. A response using one of these ports will be forwarded to the PC which triggered this rule. Adding a new Rule: To add a new rule, click the Add and enter the following data on the resulting screen. Name - enter a suitable name for this rule (e.g. the name of the application) Enable/Disable - select the desired option. Outgoing (Trigger) Port Range - enter the range of port numbers used by the application when it generates an outgoing request. Incoming (Response) Port Range - enter the range of port numbers used by the remote system when it responds to the PC's request. Modifying or Deleting an existing Rule: Select the desired rule by clicking the radio button beside the rule. Click Edit or Delete as desired. Checking Operation and Status

To see which rules are currently being used, click the Status button. The following data will be displayed: Rule - the name of the Rule. LAN IP Address - The IP address of the PC currently using this rule. Open Ports - the Incoming ports which are associated the this rule. Incoming traffic using one of these ports will be sent to the IP address above. Time Remaining - The time remaining before this rule is released, and thus available for other PCs. This timer is restarted whenever incoming or outgoing traffic is received. WAN Setup Using this page, you can set up a Default DMZ Server and allow the router to respond to a 'ping' from the internet. Both of these options have security issues, so use them carefully. Connect Automatically, as Required Normally, this option should be Enabled, so that an Internet connection will be made automatically, whenever Internet-bound traffic is detected. If this causes high connection costs, you can disable this setting. If disabled, you must connect manually, using the sub-screen accessed from the "Connection Status" button on the Status screen.

Disable SPI Firewall The SPI (Stateful Inpection) Firewall protects your LAN against Denial of Service attacks. This should only be disabled in special circumstances. Default DMZ Server Specifying a Default DMZ Server allows you to set up a computer or server that is available to anyone on the Internet for services that you haven't defined. There are security issues with doing this, so only do this if you're willing to risk open access. If you do not assign a Default DMZ Server, the router discards any incoming service

requests which are undefined. To assign a computer or server to be a DMZ server: Click the Default DMZ Server checkbox Type the IP address for that server. Click Apply. Respond To Ping On Internet Port If you want the router to respond to a 'Ping' from the Internet, click this check box. This can be used as a diagnostic tool. Again, like the DMZ server, this can be a security problem. You shouldn't check this box unless you have a specific reason to do so. MTU Size The normal MTU (Maximum Transmit Unit) value for most Ethernet networks is 1500 Bytes, 1492 Bytes for PPPoE connections, or 1436 for PPTP connections. For some ISPs you may need to reduce the MTU. But this is rarely required, and should not be done unless you are sure it is necessary for your ISP connection.

LAN IP Setup The DHCP and TCP/IP default values work for most users. LAN TCP/IP Setup These are advanced settings that you may configure if you are a network administrator and your network contains multiple routers. If you make any changes to these settings you will need to restart your computer(s) for the settings to take effect. IP Address: Type the IP address of your router in dotted decimal notation (factory default: 192.168.0.1). IP Subnet Mask: The subnet mask specifies the network number portion of an IP address. Your router will automatically calculate the subnet mask based on the IP address that you assign. Unless you are implementing subnetting, use 255.255.255.0 as the subnet mask (computed by the router).

RIP Direction: RIP (Routing Information Protocol, RFC1058 and RFC1389) allows a router to exchange routing information with other routers. The RIP Direction selection controls how the router sends and receives RIP packets. None is the default. When set to Both or Out Only, the router will broadcast its routing table periodically. When set to Both or In Only, it will incorporate the RIP information that it receives. When set to None, it will not send any RIP packets and will ignore any RIP packets received. None is the default. RIP Version: This controls the format and the broadcasting method of the RIP packets that the router sends. (It recognizes both formats when receiving.) By default, this is set for Disabled. RIP-1 is universally supported. RIP-1 is probably adequate for most networks, unless you have an unusual network setup. RIP-2 carries more information. Both RIP-2B and RIP-2M send the routing data in RIP-2 format. RIP-2B uses subnet broadcasting. RIP-2M uses multicasting. (See note below.) Note: Multicasting can reduce the load on non-router machines because they do not listen to the RIP multicast address and will not receive the RIP packets. However, if one router uses multicasting, then all routers on your network must use multicasting. Use Router As DHCP Server: The router router is set up by default as a DHCP (Dynamic Host Configuration Protocol) server, which provides the TCP/IP configuration for the all the computers that are connected to the router. Unless told to change these settings by your ISP, leave the Use Router As DHCP Server check box checked. If your ISP has you clear this check box, you must have another DHCP server within your network or else you must manually configure the computer. Starting IP Address: This box specifies the first of the contiguous addresses in the IP address pool. 192.168.0.2 is the default start address. Ending IP Address: This box specifies the last of the contiguous addresses in the IP address pool. 192.168.0.51 is the default ending

address. Address Reservation When you specify a reserved IP address for a PC on the LAN, that PC will always receive the same IP address each time it accesses the DHCP server. Reserved IP addresses should be assigned to servers that require permanent IP settings. To Reserve An IP Address: Click the Add button. Select the radio button of the Computer you wish to add from the Address Reservation Table. If the Computer is not on the Address Reservation Table; Enter the IP Address, MAC Address, and Device Name of the computer you wish to add. Click the Add button when finished. To Edit A Reserved IP Address: Select the radio button next to the reserved address you want to edit. Click the Edit button. Edit the IP Address, MAC Address or Device Name. Click the Accept button when finished. To Delete A Reserved IP Address: Select the radio button next to the reserved address you want to delete. Click the Delete button. To Save Or Cancel Changes Click Apply to save the new settings to the router. Click Cancel to disregard any unsaved changes. Wireless Router Settings: Enable Wireless Access Point: The Wireless Access Point of this router can be enabled or disabled to allow wireless access. The wireless icon on the front of the router will also display the current status of the Wireless Access

Point to let you know if it is disabled or enabled. If Enabled, wireless stations will be able to access the LAN and Internet. If Disabled, wireless stations will not be able to access the LAN and Internet. Enable SSID Broadcast: If Enabled, the Wireless RouterSSID will broadcast its name (SSID) to all Wireless Stations. Stations which have no SSID (or a "null" value) can then adopt the correct SSID for connections to this Access Point. Wireless Card Access List: By default, any wireless PC that is configured with the correct SSID will be allowed access to your wireless network. For increased security, you can restrict access to the wireless network to only allow specific PCs based on their MAC addresses. Click the Setup Access List button to display the Wireless Access List screen, where you can manage the list of allowed PCs. To Save Or Cancel Changes Click Apply to have your changes take effect. Click Cancel to return to the previous unsaved settings. Dynamic DNS: A Dynamic DNS (DDNS) Service provides a central public database where information (such as e-mail addresses, host names and IP addresses) can be stored and retrieved. The Dynamic DNS server also stores password-protected information and accepts queries based on e-mail addresses. If you want to use a DDNS service, you must register for it. The Dynamic DNS client service provider will give you a password or key. To set up for DDNS: If you have registered with a DDNS service provider, select the Use A Dynamic DNS Service check box. Select the name of your dynamic DNS Service Provider. Type the Host Name that your dynamic DNS service provider gave you. The DDNS service provider may call this the domain name. Type the User Name for your DDNS account. Type the Password (or key) for your DDNS account.

Click Apply to have the DDNS service used. Use Wildcards - If you have DYNDNS as your DDNS service provider, you may select the Use Wildcards check box to activate this optional feature. Note: The router supports only basic DDNS and the login and password may not be secure. If you have a private WAN IP address, do not use DDNS service as it may lead to problems.

Static Routes: Static routes give the router information that it cannot learn automatically through other means. This can happen when RIP is disabled on the LAN. (See the LAN IP Setup page.) All defined static routes appear in the table. To add or delete a route, work in the area under the Static Routes table. To Set Up A Static Route: Click the Add button. Type a route name for this static route in the Route Name box under the table. (This is for identification purpose only.) Select Private if you want to limit access to the LAN only. Select Active to make this route effective. Type the Destination IP Address of the final destination. Type the IP Subnet Mask for this destination. If this is for a single host, type 255.255.255.255. Type the Gateway IP Address, which must be a router on the same segment. Type a number between 2 and 15 as the Metric value. This represents the number of other routers on your network. Usually, setting this to 2 or 3 works the best, but if this is a direct connection, set it to 2. Click Apply to have the static route entered into the table. To Edit A Static Route: Click the radio button next to route you want to edit. Update the information. Click Apply when finished.

To Delete A Static Route: Click the radio button next to route you want to delete. Click Delete. Click Apply to have the static route deleted from the table. Remote Management: Using the Remote Management menu, you can allow a user on the Internet to configure, upgrade and check the status of your router. IMPORTANT: Be sure to change the router's default password to a very secure password. Turn Remote Management On: Click the check box to Turn Remote Management On. Click the Apply button to save changes. Remote Management Address: This is the current address you will use When accessing your router from the Internet. To access the router, you will type your router's WAN IP address into your browser's Address (in IE) or Location (in Netscape) box, followed by a colon (:) and the custom port number. For example, if your external address is 10.0.0.123 and you use port number 8080, enter in your browser: http://10.0.0.123:8080 Allow Remote Access: For security, you should restrict access to as few external IP addresses as practical. Click Only This Computer to allow access by only one IP address. Click IP Address Range to allow access from a range of IP addresses on the Internet, enter a beginning and ending IP address to define the allowed range. Click Everyone to allow access by everyone on the Internet. Port Number: Web browser access normally uses the standard HTTP service port 80.

For greater security, you can change the remote management web interface to a custom port by entering that number in the box provided. Choose a number between 1024 and 65534, but do not use the number of any common service port. To Save Or Cancel Changes: Click Apply to have your changes take effect. Click Cancel to return to the previous unsaved settings. UPnP: Universal Plug and Play (UPnP) helps devices, such as Internet appliances and computers, access the network and connect to other devices as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network. Turn UPnP On: UPnP can be enabled or disabled for automatic device configuration. The default setting for UPnP is enabled. If disabled, the router will not allow any device to automatically control the resources, such as port forwarding (mapping), of the router. Advertisement Period: The Advertisement Period is how often the router will advertise (broadcast) its UPnP information. This value can range from 1 to 1440 minutes. The default period is for 30 minutes. Shorter durations will ensure that control points have current device status at the expense of additional network traffic. Longer durations may compromise the freshness of the device status but can significantly reduce network traffic. Advertisement Time To Live: The time to live for the advertisement is measured in hops (steps) for each UPnP packet sent. A hop is the number of steps allowed to propagate for each UPnP advertisement before it disappears. The number of hops can range from 1 to 255. The default value for the advertisement time to live is 4 hops, which should be fine for most home networks. If you notice that some devices are not being updated

or reached correctly, then it may be necessary to increase this value a little. UPnP Portmap Table: The UPnP Portmap Table displays the IP address of each UPnP device that is currently accessing the router and which ports (Internal and External) that device has opened. The UPnP Portmap Table also displays what type of port is opened and if that port is still active for each IP address. To Save, Cancel or Refresh the Table: Click Apply to save the new settings to the router. Click Cancel to disregard any unsaved changes. Click Refresh to update the portmap table and to show the active ports that are currently opened by UPnP devices.

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