Netviewer Netvi ewer Rem Remote ote Conn Connectio ections ns Establish Netviewer Establish Netviewer servi service ce connections connections with SAP support
SAP Active Global Support November 2010
How to establish a SAP Netviewer Connection Prerequisites and Steps – Steps – Overview Overview
Prerequisites SAP software installation is registered at the SAP Service Marketplace (SMP) A valid UserID (S-User) and a password Internet Access with permission to download & run executables
How to set up and establish a Netviewer support conne connection ction
Open Access-Setup: http://service.sap.com/access-support Login to SAP Service Marketplace Maintain Connections and select a system Activate connection type „Netviewer (Full Access)“
Dowload and/or execute Netviewer client
Open SAP Netviewer website: http://www.netviewer.com/sap-ags/en/index.html Download or run client: http://www.netviewer.com/sap-ags/en/NV_o2m_Participant_EN.exe (no installation required, the executable can be used right away) Enter the SessionID you received from SAP support engineer
DONE – DONE – Your screen content is now shared with the support engineer!