Netviewer Remote Connections

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Netviewer Netvi ewer Rem Remote ote Conn Connectio ections ns Establish Netviewer Establish Netviewer servi service ce connections connections with SAP support

SAP Active Global Support November 2010

How to establish a SAP Netviewer Connection Prerequisites and Steps –  Steps – Overview Overview

Prerequisites  SAP software installation is registered at the SAP Service Marketplace (SMP)  A valid UserID (S-User) and a password  Internet Access with permission to download & run executables 

How to set up and establish a Netviewer support conne connection ction 

Open Access-Setup: http://service.sap.com/access-support Login to SAP Service Marketplace  Maintain Connections and select a system  Activate connection type „Netviewer (Full Access)“ 

Dowload and/or execute Netviewer client  



Open SAP Netviewer website: http://www.netviewer.com/sap-ags/en/index.html Download or run client: http://www.netviewer.com/sap-ags/en/NV_o2m_Participant_EN.exe (no installation required, the executable can be used right away) Enter the SessionID you received from SAP support engineer 

DONE – DONE  – Your screen content is now shared with the support engineer!

© SAP AG 2010. All rights reserved. / Page 2

Login and Maintain Connections



Open Access-Setup: http://service.sap.com/accesssupport



Login to SAP Service Marketplace with UserID and password



Click „Maintain Connections“

© SAP AG 2010. All rights reserved. / Page 3

View Available Systems



View recently used systems

OR  Use Search Criteria to find the right system

© SAP AG 2010. All rights reserved. / Page 4

Select & Display a System



Display system details by clicking on the System ID (SID)

© SAP AG 2010. All rights reserved. / Page 5

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