Network Engineer ~ Software Test Engineer
Content
Wayne Ellyson 1651 North Star Avenue Columbus, Ohio 43212 614.397.0700 [email protected] Network Engineer ~ Software Test Engineer Providing Success in Support Engineer, Network Monitor, Oracle Developer and Net work Administrator Roles Core Competencies ~ Strengths ~ Expertise * * * * * * * * * * * * Relationship Building Customer Service Client Management Customer Technical Support Needs Assessment Network Administration Technical Troubleshooting Policy/Procedure Development Global Systems Support Systems Security Staff Supervision Staff Training & Development
Technical Proficiencies * Operating Systems: Solaris, Windows, Linux * Databases: Oracle * Languages: SQL, HTMLProtocols/Networking: TCP/IP, Ethernet, 7 Layer OSI Model * Servers: Solaris, WindowsOffice Productivity: Microsoft Office (Word, Excel, Access, PowerPoint, Outlook) * Hardware: Routers, SwitchesNetwork Security: Firewall Administration Career History ~ Performance Achievements Twenty First Century Communications - Columbus, Ohio January 2008 to Present
Provides suite of web-based, vendor-hosted solutions for high-speed notification ; system features both inbound and outbound messaging, with applications ranging from outage reporting to business continuity, employee accountability, and mass public notification. Supports companies throughout US and Canada. Senior Support Engineer Function as subject matter expert and provide comprehensive functional and exter nal user support to Unix-based systems responsible for call routing and mass eme rgency outdial; includes primary accountability for 24/7 internal company functi onality (affecting information technology and telecommunications). Scope of additional responsibilities include training and development of new sup port department staff; maintenance and revision of support department component
of corporate wiki; audits of user computers ensuring compliance with corporate p olicies; collaboration with external bureaus on resolution of issues. * Technical environment comprises Sun Solaris, MS Windows, MS Office, TCP/IP, T -1s, ISDN and POTS. * Consistently sought throughout department for technical expertise, troublesho oting, attention to detail and work ethic; recognized with Annual Quality Award, 2010 and Top Performance Award, January - June 2009. * Utilized expertise to support significant upgrade of Universal Communications System (mass outdial), providing clients continued use as learning changes. * Improved communications throughout departments through recommended changes to corporate wiki; results simultaneously provided ability to deliver improved ser vice to external customers. * Enabled swift response to client issues by working proactively and effectivel y with client management department to ensure provision of latest client policie s and procedures. Northrop Grumman/TRW - Dublin, Ohio 2002 to 2006
Leading global security company providing innovative systems, products, and solu tions in aerospace, electronics, information systems, shipbuilding and technical services to government and commercial customers worldwide. Lead Network Monitor Oversaw operations and helpdesk support throughout 24/7/365 network operation ce nter supporting Ohio State Highway Patrol dispatch centers, Ohio Department of N atural Resources, and State of Ohio Multiple Agency Radio Communications System (MARCS); trained and ensured performance of 5 direct reports responsible for mon itoring systems in all environments. Conducted acceptance testing for all remote tower sites and dispatch centers (Oh io State Highway Patrol posts); created sites in HP Openview, pulled DACS (digit al cross-connect) reports, and performed circuit testing of T-1s; organized vend or maintenance of remote communications sites. * Technical environment comprised Sun Solaris, T-1s, HP Openview, and MS Window s; also included T-1 testing and monitoring with multiple patterns for stability , and configuration of Premysis Channel banks, IMCI boxes (for SNMP), Baytech DS 6 for dial up, and Axxium UPS. * Played instrumental role in completion of MARCS project in addition to implem entation of system for public safety use; contained expenses as project finalize d through strategic scheduling covering positions as well as assuming increased responsibilities as senior employees departed. * Sped up response and resolution to client issues through creation of operatin g procedures for network monitors. * Maintained close communications with several vendors to facilitate installati on, testing and troubleshooting of POTS and T1 lines. Eramet Marietta/Elkem Metals - Marietta, Ohio 1998 to 2000
Produces and sells manganese alloys used to make steel, aluminum, and specialty metals stronger and more resistant to heat. Recognized as previously as Union Ca rbide and Elkem, and currently, Eramet (superalloys manufacturer). Oracle Developer/Network Administrator Provided internal technical support to end-users throughout North America and Eu rope; responsibilities included programming in SQL, management of Internet/intra net environment, maintenance of network switches, implementation and maintenance of system firewall, and testing of Oracle forms. * Information and telecommunication technologies included Oracle, SQL plus, Gna tbox firewall, T-1s and Microcall. * Notable project included design, creation and implementation of new Enterpris e Resource Planning system (ERP); included analysis of user functions and develo pment of specifications (current and proposed process flows) as means of streaml ining business processes. * Secured systems environment through implementation and administration of fire wall; also designed network to facilitate firewall for Eramet North America. * Served as project manager on Customer Dissatisfaction Reporting project (util izing application built in Lotus Notes and interfacing with Oracle-based ERP sys tem); provided customers with ability to communicate and launch documentation of faulty material as well as enabled customer support to resolve issues. Military Experience United States Navy Nuclear Reactor Operator/Electronics Technician (1984 - 1990) Served as nuclear reactor operator for operational reactor safeguard examination s; functioned as shutdown nuclear reactor operator overseeing entire power plant during reactor shutdown; maintained power plant instrumentation and control equ ipment; created and implemented work schedules for 30 workers; performed as work center supervisor for 10 workers. Education Ohio University - Athens, Ohio Bachelor of Science in Communication, 2000 | GPA 3.7 Major: Information and Telecommunication Systems United States Navy Naval Nuclear Power School Keywords: Network Engineer, Software Test Engineer, Security Specialist, Technical Manager , Business Analyst
Technical Proficiencies * Operating Systems: Solaris, Windows, Linux * Databases: Oracle * Languages: SQL, HTMLProtocols/Networking: TCP/IP, Ethernet, 7 Layer OSI Model * Servers: Solaris, WindowsOffice Productivity: Microsoft Office (Word, Excel, Access, PowerPoint, Outlook) * Hardware: Routers, SwitchesNetwork Security: Firewall Administration Career History ~ Performance Achievements Twenty First Century Communications - Columbus, Ohio January 2008 to Present
Provides suite of web-based, vendor-hosted solutions for high-speed notification ; system features both inbound and outbound messaging, with applications ranging from outage reporting to business continuity, employee accountability, and mass public notification. Supports companies throughout US and Canada. Senior Support Engineer Function as subject matter expert and provide comprehensive functional and exter nal user support to Unix-based systems responsible for call routing and mass eme rgency outdial; includes primary accountability for 24/7 internal company functi onality (affecting information technology and telecommunications). Scope of additional responsibilities include training and development of new sup port department staff; maintenance and revision of support department component
of corporate wiki; audits of user computers ensuring compliance with corporate p olicies; collaboration with external bureaus on resolution of issues. * Technical environment comprises Sun Solaris, MS Windows, MS Office, TCP/IP, T -1s, ISDN and POTS. * Consistently sought throughout department for technical expertise, troublesho oting, attention to detail and work ethic; recognized with Annual Quality Award, 2010 and Top Performance Award, January - June 2009. * Utilized expertise to support significant upgrade of Universal Communications System (mass outdial), providing clients continued use as learning changes. * Improved communications throughout departments through recommended changes to corporate wiki; results simultaneously provided ability to deliver improved ser vice to external customers. * Enabled swift response to client issues by working proactively and effectivel y with client management department to ensure provision of latest client policie s and procedures. Northrop Grumman/TRW - Dublin, Ohio 2002 to 2006
Leading global security company providing innovative systems, products, and solu tions in aerospace, electronics, information systems, shipbuilding and technical services to government and commercial customers worldwide. Lead Network Monitor Oversaw operations and helpdesk support throughout 24/7/365 network operation ce nter supporting Ohio State Highway Patrol dispatch centers, Ohio Department of N atural Resources, and State of Ohio Multiple Agency Radio Communications System (MARCS); trained and ensured performance of 5 direct reports responsible for mon itoring systems in all environments. Conducted acceptance testing for all remote tower sites and dispatch centers (Oh io State Highway Patrol posts); created sites in HP Openview, pulled DACS (digit al cross-connect) reports, and performed circuit testing of T-1s; organized vend or maintenance of remote communications sites. * Technical environment comprised Sun Solaris, T-1s, HP Openview, and MS Window s; also included T-1 testing and monitoring with multiple patterns for stability , and configuration of Premysis Channel banks, IMCI boxes (for SNMP), Baytech DS 6 for dial up, and Axxium UPS. * Played instrumental role in completion of MARCS project in addition to implem entation of system for public safety use; contained expenses as project finalize d through strategic scheduling covering positions as well as assuming increased responsibilities as senior employees departed. * Sped up response and resolution to client issues through creation of operatin g procedures for network monitors. * Maintained close communications with several vendors to facilitate installati on, testing and troubleshooting of POTS and T1 lines. Eramet Marietta/Elkem Metals - Marietta, Ohio 1998 to 2000
Produces and sells manganese alloys used to make steel, aluminum, and specialty metals stronger and more resistant to heat. Recognized as previously as Union Ca rbide and Elkem, and currently, Eramet (superalloys manufacturer). Oracle Developer/Network Administrator Provided internal technical support to end-users throughout North America and Eu rope; responsibilities included programming in SQL, management of Internet/intra net environment, maintenance of network switches, implementation and maintenance of system firewall, and testing of Oracle forms. * Information and telecommunication technologies included Oracle, SQL plus, Gna tbox firewall, T-1s and Microcall. * Notable project included design, creation and implementation of new Enterpris e Resource Planning system (ERP); included analysis of user functions and develo pment of specifications (current and proposed process flows) as means of streaml ining business processes. * Secured systems environment through implementation and administration of fire wall; also designed network to facilitate firewall for Eramet North America. * Served as project manager on Customer Dissatisfaction Reporting project (util izing application built in Lotus Notes and interfacing with Oracle-based ERP sys tem); provided customers with ability to communicate and launch documentation of faulty material as well as enabled customer support to resolve issues. Military Experience United States Navy Nuclear Reactor Operator/Electronics Technician (1984 - 1990) Served as nuclear reactor operator for operational reactor safeguard examination s; functioned as shutdown nuclear reactor operator overseeing entire power plant during reactor shutdown; maintained power plant instrumentation and control equ ipment; created and implemented work schedules for 30 workers; performed as work center supervisor for 10 workers. Education Ohio University - Athens, Ohio Bachelor of Science in Communication, 2000 | GPA 3.7 Major: Information and Telecommunication Systems United States Navy Naval Nuclear Power School Keywords: Network Engineer, Software Test Engineer, Security Specialist, Technical Manager , Business Analyst
