Network Engineer

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Network Engineer with 27 years experience looking for a Direct Contributor position.

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Craig Heldreth
372 The Gables Drive
McDonough, GA 30253
Phone: (678) 432-8795
Cell: (678) 409-3918
E-Mail: [email protected]
Profile
Senior Network Engineer with 27 years experience.Expertise in the area of networ
k performance and capacity planning.
Core Qualifications
Enterprise-Wide solutions
Extensive experience with Sniffer protocol analyzers
Vendor/Client relations
Excellent communication skills
Team building/leadership skills with 6+ years as a Team Lead Engineer
Excellent problem solving skills
Excellent diagnostic skills
Partner with Application Development to debug new applications
Capacity/Scalability Planning
Technical Skills
Skills Experience Total Years Last Used
------ ---------- ----------- ---------
Network Performance Analysis Identify and engineer solutions to performance iss
ues 15 3/30/2010
Professional Experience
April 1995 to April 2010
Delta Air Lines Atlanta, GA
Senior Network Engineer
Troubleshooted and resolved company application and network issues escalated fro
m customer support and other departments with a 100% success rate. Conducted re
search on current and emerging technologies and issues in support of the continu
ous application development efforts. Supervised and provided direction for four
technical direct reports regarding network activities. Recommended network secu
rity standards to management.The subject matter expert for the following trouble
shooting and reporting systems.NetScout Sniffer, Nikson NetVCR, NetScout Infinis
tream, CA eHealth and NetScout nGenius.
March 1992 to March 1995
Delta Air Lines
Systems Engineer
Provided field support for the Technical Operations Center at the Aircraft Hanga
r in Atlanta. Provided guidance and training to junior members of IT team regard
ing data network and the troubleshooting of client applications.
October 1990 to November 1991
Lockheed Space Operations Titusville, FL
Customer Engineer
Provided field service support for client computers and peripherals for Lockheed
and NASA located at the Kennedy Space Center.
April 1988 to July 1990
SK Computer Services Hartford, CT
Customer Engineer
Provided 3rd party maintenance and support for multiple clients with Wang comput
er products.
February 1983 to April 1988
Wang Laboratories Inc. Hartford, CT
Customer Engineer
Field service support for a territory in Hartford CT with a client base of 200+.
Education
1983 Technical Careers Institute Windsor, CT
Electronics and Computer Science
Vendor Training ,
Certifications
Professional Development:
Sniffer University - ATM, Ethernet, FDDI, Token Ring, Internetwork, Wireless Mic
rosoft and Advanced Troubleshooting
Cisco - Routers/Switches, CCNA
NetScout- nGenius Netflow
Keywords
LAN/WAN,TCP, HTTP, HTML, OSPF, BGP, DNS, SNMP, QOS, ACL, VOIP, Wireless 802.11

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