Network Engineer

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Edwin A. Bisco [email protected] Objectives: SYSTEMS ADMINISTRATOR / NETWORK ENGINEER / IA SYSTEM ANALYST / IT SP ECIALIST Summary Information Technology Professional with 10 years experience in network administ ration and repair of both hardware and software. Possess a unique advanced techn ical skill, conceptual and analytical talents to resolved complex problems to ac hieve common goals and commitments of an organization. Technical Skills Software Microsoft Office suite, Remedy, Citrix, Windows 2003-2008 Active Directory, Term inal Services, Remote Desktop, Workstation Enterprise Management Tools, Tivoli,H P Open View, Element, Information Strike Force Tools and Diskeeper, Symantec, & McAfee. Hardware PCs, network cards, printers, scanner, cellular phone, pagers, multi-function de vices, Iphone, Palm, pocket pc and Blackberry devices. Operating Systems DOS, Microsoft Windows Operating Systems, VMware EXSi 4.0, VMware vSphere 4.0 Cl ient, VMware vCenter Converter Certifications: Security+ | Network+ | VCP4 | MCP DISA HBSS 3.0 (Host Based Security Systems) Information Security for Technical Staff CCNA Security Professionals Developments: (SEI - Software Engineering Institute IAM / IAT Leve l 1-3 Training) Carnegie Mellon University VTE online IA training courses for DOD 8750 complianc e 40 total: CCNA (Training) Anticipated Certification, Oct 2011 CISSP (Training) Anticipated Certification, Dec 2011 Security Clearances Secret / NACLC investigation favorably adjudicated, July 2005 Top Secret SSBI investigation favorably adjudicated, November 2008 Employment History Apex System Inc. August 2010 January 2011

Senior Network Administrator CCOE-Server Platform Contractor for Hewlett Packard Enterprise Services. Provide Tier 3/4 NMCI techni cal support for maintaining virtualized server sites. Duties such as doing serve r build, patching servers, running vulnerability assessments and mitigations. * Perform server software upgrades and maintenance to assigned virtualized serve rs sites. * Monitor and patch ESX server back-end. Backup of virtual windows servers using

Vizioncore ESX Ranger. * Performs troubleshooting to isolate and diagnose common system problems; docum entation to ensure continuous network operations. * Utilized ARS Remedy ticketing system to mitigate request for engineering suppo rt on all Hewlett Packard virtualized server builds. * Utilize HPOV (HP Open View) daily to deploy patches, IAVAs to servers builds o n three different networks, (Navy, Classified Navy and USMC). * Configure, modify, and maintain hardware and software for server equipment in (NCTS) Naval Computer and Telecommunications Station network operation center fo r a computing platform in a virtualized and physical environment. * Configure, setup, prepare the following physical hardware types: Dell R900, 19 50 servers for Vmware ESX 3.5 load for virtualized server environments. SPAWAR / Lockheed Martin Corporation Field Technician Engineer Provide Tier 3 technical and administrative support within the naval messaging n etwork engineering server lab environment by answering phones, responding to e-m ails, providing on-site support to restore the naval messaging system back to an operational condition. Respond to emergency or casualty reporting (CASREP) inci dents that may occur during non-working hours. Monitor equipment condition, perf orm diagnostic testing and perform corrective action to restore the all messagin g server system hardware and software back to operation condition at both the cl assified and unclassified level. * Install, troubleshoot, and configure Host-Base Security System. * Install and troubleshoot VMware EXSi 4.0 and VMware vSphere 4.0 Client * Participate in development of information technology and infrastructure projec ts. * Troubleshoot Cisco Catalyst Switches VLAN setup, Enable/Disable Port Security * Manage and troubleshoot Cisco Routers ACL setup, IOS upgrade and VLAN setup * Provide engineering support to determine the applicability, perform testing, a nd submit to the Naval Messaging system Field Engineer Notices (FENS) for approv al. * Provided full remote support of systems for break-fix, install, move, add, cha nge, and preventative maintenance activities. * Provided testing support for one or more of the Defense Messaging System/Navy Regional Messaging Enterprise Systems of all Information Assurance Vulnerabiliti es Assessment (IAVAs) patches. * Performed additional support activities including monitoring, back-ups, disast er recovery, scripting, imaging, patch implementation, incident resolution, acco unt maintenance, password resets, system upgrades, and data migrations. * Conduct hardware, software, and network troubleshooting and problem resolution within the Defense Messaging System/Navy Regional Enterprise Messaging Systems in compliance with the DISA Field Security Operations (FSO) Security Technical I mplementation Guide (STIG) requirements. June 2009 June 2010

EDS / Hewlett Packard IT USN & USMC

April 2007 January 2009

Remote Desktop Support Systems Technician Senior Provide Tier 3 technical support for day-to-day remote operation assisting clien ts on the Navy and Marine Corps Intranet. Maintain current and highest level of technical skill in the field of expertise while supporting over 600,000 NMCI end

-users. Interacts with Network Operation Centers and local Base Operation to res tore services and identify to correct core problems. * Provided remote support for one or more of the following user systems: Desktops, laptops, printers, peripherals, handhelds, servers, LANs, and WANs , according to contract specifications. * Managed users in Active Directory Users and Computers, Citrix, ISF, Verizon an d eCommerce internal and external accounts. * Utilized ARS Remedy ticketing system to respond to client request for technica l support for all NMCI Navy and Marine customers. * Familiar and basic understanding of TCP/IP, Firewalls, Routing, Network Admi nistration, Proxy Servers, DNS/DHCP, Windows 2003, and Directory Services. * Remote administration tools used include Novadigm, Tivoli, Active Directory Us ers and Computers, Exchange System Manager, and Microsoft Management Console for Workstation Administration. * Provided full remote support of systems for break-fix, install, move, add, cha nge, and preventative maintenance activities. * Conducted hardware, software, and network troubleshooting and problem resoluti on within the IT systems environment. * Researched, makes recommendations for solutions, repairs or rebuilds systems t o appropriate specifications. * Provided user orientation of new and upgraded hardware/software packages. * Maintained disaster recovery procedures. Keeps abreast of functionality of new systems and software. * Provided mentoring or guidance to less experienced team members and or clients . * Performed additional support activities including monitoring, back-ups, script ing, imaging, patch implementation, incident resolution, account maintenance, pa ssword resets, system upgrades, and data migrations. EDS Electronic Data Systems USN & USMC HPT (High Performance Team) April 2007 Technical Lead / Manager Manage organizational and technical support for day-to-day helpdesk operation as sisting analyst on the Navy Marine Corps Intranet. Maintain current and highest level of technical skill in the field of expertise while supporting over 600,000 NMCI end-users and over 305,000 legacy users. Interacts with Request Operation Centers (ROC) Leads, Network Operation Centers and Base Operation to restore ser vices and identify to correct core problems. * * * * * * Furnished technical and procedural support to analyst. Prepared for, lead and follow-up on technical training sessions. Oversee and review the work of employees being supervised. Assisted Team Lead with ticket analysis for weekly report submissions. Ensure escalation and transfer procedures are adhered to by analyst. Ability to make recommendations to management on personnel and project related actions. * Coordinated with Tier 2 and ROC-Leads to ensure additional support coverage fo r the teams. * Participated in the pilot team initial phase of the HPT (High Performance Team ) implementation. * Assisted, coached and mentored new analysts for helpdesk NMCI process and tech nical troubleshooting * Conducted technical interview with subcontractors submitted candidates for hir ing recommendations. * Communicated effectively with peers and complimentary support groups for deliv ery of EDS, program, organizational, site and team goals. July 2004

* Under supervisor direction, assisted in staff management, hiring, coaching, tr aining, quality assurance, and employee feedback for over 200 subcontractors emp loyees in San Diego NMCI Helpdesk. Teksystems Navy Marine Corps Intranet (NMCI) 4 Deployment & Migration Technician II NMCI project based technical operations planning and implementation rollout phas e in conjunction with local Base Operations all throughout Naval Base Coronado a nd San Diego. * Provided guidance and training to customers during the migration phase. * Arranged NMCI orientation to new users when migration process is completed. * Planned and delivered the installation, configuration and upgrades to all hard ware and software. * Resolve routine and complex problems; build and maintain automated back-up and recovery procedures. * Installed operating systems, update packages, run testing environments and cor rect problems as it occurs during imaging. * Assisted in hardware and software imaging, upgrades, data migration and instal lation to all NMCI Dell and Dolch desktop and laptop computers. Kemtah (Hewlett Packard) Rancho Bernardo 003 Desktop Support Analyst I Provide technical assistance over the phone and in person for all Hewlett Packar d internal staff of over 4,000 end-users. * Arranged full range of desktop and laptop support of various Hewlett Packard s ystems. * Participated in data migration projects of over 200 computers completed in two weeks timeframe. * Maintained internal resources, such as laser or network printers, fax machines , plotter and scanners. * Utilized ARS Remedy ticketing system to client request for technical support f or all Hewlett Packard internal customers March 2002 June 2 June 2003 July 200

Maric College (Kaplan) Network Technician

March 2001 - March 2002

Provide technical assistance over the phone and in-house school setting environm ent of 200 corporate staff and over 600 students while maintaining operations of 6 computer labs. * Manage operations and maintained for students and corporate staffs multiple la bs. * Constructed and implemented Windows 2000 infrastructures and Local Area Networ k rollout. * Trained new students technician in all aspect of technical repair and methodol ogies for in-house helpdesk. * Demonstrated autonomy in various IT duties with increasing responsibility and make reports to the college IT Director.

* Created and lead helpdesk compose of 5 technicians for corporate staff and stu dents in-house support which save revenue of over $100,000 labor cost! Education Carnegie Mellon University - SEI Certification * Information Security University Of Phoenix * Bachelor of Science in Information Technology 27 units completed Maric College (Kaplan University) * Associate of Science in Network Engineering Technology (Graduated with Honor s) Awards * Surface Warfare * Maric College Honor Graduate * National Defense Service Ribbon * Navy Commendations Admiral 6th Fleet * Data Clean Corporations Letter of Commendation * Maric College Letter of Appreciation and Recommendation

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