Network Support Engineer or Network Support Specialist

SUMMARY Over three years experience supporting hardware and software products. Support o f industries that include Medical, Insurance, and Government. TECHNICAL EXPERTISE Microsoft Windows (2000 NT, XP, and VISTA, 7) , Microsoft Windows Server (2003 a nd 2008) , Microsoft Office (2003 and 2007) , Microsoft Exchange Server (2003 an d 2007), Active directory knowledge and experience, Compling CSV Builds through SVN from Source code, Providing remote technical support via RDP, E-blvd, and We b ex. ANSI 835, 837 , Interpretation and troubleshooting PROFESSIONAL EXPERIENCE Installation Support Engineer - Sep. 2009 - Dec. 2010 Scienctifc Technologies, Scottsdale, AZ. Supported State Health Department with their branded Online Vaccination Immuniz ation registries. Daily commucination of trouble tickets status and their progre ss to the Registry cooridinator. Proper and timly communication with development on cricial issues and their expected resolution release time frames. Weekly Tel econferences with State Health Department Representatives regarding all ongoing projects and their progress.The traveling out of State when needed and live near client site to provide direct technical and demonstrate product knowledge. Comp lied from CVS source code local builds for 3 round QA testing and development bu g reporting. Local Field Network Technician/Consultant - Feb. 2009 - Apr. 2010 Computer Merchant Ltd, Chandler, AZ Test and turn up of DSL and the installation of new Cisco Routers. Allowing sit e to use gift card swipes and on-line ordering (e-Pay system). Troubleshoot, Di agnosis, and resolve installation issues. Properly communicate and work closely with remote Engineers during installation and setup. Tier II EDI/Clearinghouse Support Specialist - May 2008 - Nov. 2009 Mars Medical Systems, Inc, Phoenix, AZ Respond to medical billing entities with mild to critical EDI related technical issues of Net-practice, via Phone fax Remote Desk-top-blvd in a mildly supervi sed working environment. Provide technical support by troubleshooting and analy tically dissecting of ANSI 837 problem files. Contact Medical health insurance c arriers regarding Claim and ERA issues ? at all tiers. Providing support utiliz ing Remote Desktop (RDP), EBLVD, and MUMPS Programming language Government Services Customer Service Representative - May 2009 - Jul. 2009 Tele Tech / Direct Alliance, Chandler, AZ Provide technical support regarding the Digital Television transition. Supported 4:30AM - 1: PM shift Arizona time zone. Provide adaptable recommendations conce rning reception and equipment issues. Advise callers of all aspects concerning DTV including Federal laws and the Digital transition extension. and equipment issues. Advise callers of all aspects concerning DTV including F ederal laws and the Digital transition extension. Tier II EDI Support Specialist - Mar. 2007 - Apr. 2008 McKesson Corporation, Gilbert, AZ Incoming technical support calls trouble tickets via email from Medical billing specialists and Doctors related to internal software issues, hardware, and comm unication difficulties. Provide remote assistance via Web-ex remote desktop soft ware. Assist other tier 2 associates in effectively working escalation trouble t icket queue. Submit web-based technical help file write-ups for internal and ext ernal users. FFELP/Private credit collections Specialist - Feb. 2006 - Nov. 2006 Sallie Mae Student Servicing, Gilbert, AZ

Inbound and outbound calls from existing customers and existing students with d elinquent Federal and Private credit student loans, read and processed economic hardship forbearance's. Co-signer and reference auto dialer campaigns. Directl y assist customers in getting necessary documents via Mail, Fax, Internet and Em ail. While interactively using Citrix based CSS DOS, IP Phone, Microsoft Outlook , Fax, Scanner, and Printer.