Network Support Engineer or Network Support Specialist
Content
____________________CAREER OBJECTIVE____________________ Obtain a position that utilizes both my technical and sales background to drive success in both large and small organizations. ____________________TECHNICAL QUALIFICATIONS____________________ * CISCO, Linux, Storage * Juniper, Virtualization, Cloud Computing * Cloud Security, Web Hosting, VOIP ____________________SALES QUALIFICATIONS____________________ * Positive, results-driven, and innovative individual with proven success in bal ancing operational efficiencies and business growth with client satisfaction. * Product Research and Knowledge * Structure business deals and negotiate contract * Effective communication and personal interaction skills Identify, prioritize, and pursue new business and opportunities * Tactical Market Plans * Technical Presentations and Documentation * Sales Cycle Analysis * Training/Skills Development ____________________EMPLOYMENT____________________ 2010 to Present - Deployment Engineer Self-Employed, Las Vegas Sub-contract project. Working with System Integrator to deploy MPLS infrastruct ure in hotel/casino in Las Vegas. Vlan & firewall configuration. Low level vali dation testing. Router & Gateway configurations. Evaluated and verified interc onnectivity and system integration issues. Coordinated integration efforts, deve loped operational procedures, and implemented and supported LANs and WANs with + 15,000+ nodes. Managed systems configuration and maintenance, problem troublesho oting, planning and directing upgrades, and testing operations to ensure optimum system functionality. Supported complex capacity planning and analysis, network design. Layer 4-7 testing with Spirent Avalanche. 2010 to Present - Business Development Privately Held Company, Laguna Beach Identify and develop new business opportunities to extend and develop profession al services for Cloud Computing, Infrastructure Services, Hosted Services . Esta blish solid relationships with Sales teams and customers at all levels and provi de an effective account management service to identify, develop and maximize all opportunities. Partner with solutions marketing to move into relevant markets a nd identify appropriate strategic activity required to achieve new business targ ets.Obtaining market information through liaison and networking with industry co ntacts and associations, government bodies and others to ensure new business opp ortunities are identified and follow through upon these opportunities. Made reco mmendations for new products and new markets. 2009 to 2009 - Inside Sales Engineer TIG, San Diego Worked closely with Engineers, Project Managers, Sales and customers to provide around the clock support for sales, service and technical needs. Position also u tilized knowledge in ? storage, virtualization & UC communications. Demonstrated and explained product and service to customer representatives, such as engineer s, architects, and other professionals. Assisted sales force in sale of company products. Drew up sales and service contract for products and services. Provided technical services to clients relating to use, operation, and maintenance of eq uipment. Designed and drafted variations of standard products in order to meet c ustomer needs. Reviewed customer documents to develop and prepare cost estimates and projected production increases from use of proposed equipment and services. Provided technical training to employees of client. Drew up and proposed change
s in equipment, processes, materials, and services resulting in cost reduction a nd improvement in customer operations. 2008 to 2009 - Pre-SALES ENGINEER GTV, Aliso Viejo GTV is a managed services provider with client engagements for IPTV, Next-Genera tion-Networks, Telco and ATCA platform solutions. Qualified and developed custom er solutions focusing on blade severs. Managed and supported technological stage of sales process. Responsible for product training including the creation of te chnical training materials. . ? Worked closely with sales team throughout sales cycle to ensure customer needs are met. Product development and implementation. Pre-sales technical support. Assisted marketing department with market research and analysis. Developed TCO, RFP, RFI, sales proposals. Assisted in trade shows and conferences. 2000 to 2003 - Retail Sales Manager Cellular Image, San Jose, CA Responsible for leadership and management of 5 sales reps in store. Mentored and coached reps to ensure customer satisfaction. Responsible for all inventory, op ening, closing of store as well as cash in store. Created environment that motiv ated reps to sell. Coordinated promotions and marketing events to obtain highest sales revenue. 1997 to 1998 - Strategic Account Manager Epoch Internet, Irvine, CA Managed and maintained Fortune 500 accounts. Identified macro & micro project sc ope, requirements, & managed cross-functional teams to deliver program completio n. Provided tech support, customer support for customers. Liaison between custom er and Engineers. 1996 to 1997 - Wireless Technical Consultant SkyTel, Anaheim, CA Liaison between sales team and customer. Responsible for creating training mater ials as well as facilitate training presentations for customers. In charge of al l beta-testing accounts. Serviced and supported team with Fortune 500 accounts. Provided technical support for customers. Assisted Engineering department with c ustomer site surveys. Pre-sales support as well as post-sales technical support. Was point of contact for technical support for existing corporate accounts. Ass isted sales team with sales proposals tailored to better fit customers' needs. ____________________EDUCATION____________________ 2007 - B.S., Computer Network Engineer Westwood College, Upland 2008 - B.S., Information Systems Security Westwood College, Upland ____________________AFFILIATIONS *____________________ ISSA AT&T Wireless Developers Group Cisco Academy Alumni Cloud Security Alliance ____________________HONORS____________________ Deans List
2005 to 2008 Pomona 2008 Laurette Engineering achievement award Telecommunications Business Case 2nd Place ITC- CAL Poly competition 2008 Jenny Friederichs 985 Capistrano Ave, Laguna Beach, CA 92651 Cellular 619-300-3442 [email protected] CAREER OBJECTIVE Obtain a position that utilizes both my technical and sales background to drive success in both large and small organizations. TECHNICAL QUALIFICATIONS * Installing and Upgrading Servers * Desktop Support * Daily Backups a nd Restores * Remote Server Management * Software Installations * Router & Switch Configurations * Validation testing * Script checking * Penetration testing * End user training * Process Improvements * Network Assessments TECHNOLOGY SKILLS * Protocols: ISO/OSI layers, Ethernet, T1/T3, Optical Transports, IPSEC, TCP/I P, IPX/SPX, ICMP, SNMP, RIP, BGP, IGRP, EIGRP, OSPF, PPP, HTTP, TACACS, CHAP, PA P, Cable DOCIS. * Operating Systems / Software / Platforms: Cisco IOS, Cisco Works, Mac sof tware, Microsoft Exchange, Microsoft Server, Junos, Linux, Parallels, Vmware ESX , Citrix * Hardware: Cisco PIX Firewalls/ASA, Cisco Routers and Switches, Cisco UC, MD S, Nexxus, HP Network Devices, Juniper SRX series, Dell Servers, Brocade, Found ry, D-link, EMC Clarion, Spirent Avalanche QUALIFICATION HIGHLIGHTS * Innovation -developed and implemented solutions based upong customers needs analysis * Skilled leader with expertise in application life-cycle management, standar d procedures and policies, and process improvement. Dialog with users and match business processes with application logic. Drive inefficiencies from business pr ocesses; participate in cost reduction efforts. Coordinate project development e fforts in relation to continuous improvement. * Planning - design long-range strategies based on technical forecasts of ind ustry trends * Project management - identify, allocate, and manage company resources to com plete projects on time and within budget. * Strong technical, troubleshooting and process management skills. Effective o ral and written communication skills with individuals across all levels of an or ganization. Consistently recognized by peers and customers for superior performa nce and creative problem-solving ability.applications. * Define and promote processes that govern how an organization performs requi rements definition, design, implementation, test and support activities. Design system enhancements that boost productivity and close operational gaps. * Audit processes to ensure they are properly implemented and produce the desi red effect. Work to improve effectiveness of processes. Knowledgeable in industr y-standard compliance (SOX, PCI, HIPPA, FISMA,ISO) * Competent in writing and editing technical documentation for operation and
training manuals * Maintain, and remain knowledgeable of latest technological advancements, as well as develop and integrate quality control processes, continually meeting co rporate objectives and resulting in highest levels of client satisfaction. EMPLOYMENT Deployment Engineer Sept 2010 - Dec 2010 contract work, Cosmopolitan Las Vegas Sub-contract project. Working with System Integrator to deploy MPLS infrastruct ure in hotel/casino in Las Vegas. Vlan & firewall configuration. Low level vali dation testing. Router & Gateway configurations. Evaluated and verified interc onnectivity and system integration issues. Coordinated integration efforts, deve loped operational procedures, and implemented and supported LANs and WANs with + 15,000+ nodes. Managed systems configuration and maintenance, problem troublesho oting, planning and directing upgrades, and testing operations to ensure optimum system functionality. Supported complex capacity planning and analysis, network design. Layer 4-7 testing with Spirent Avalanche. Sales Engineer/IT Administrator 2010 to Present SLICE Networks, Costa Mesa - Slice Networks Startup web hosting & Microsoft hosting solutions. develop new business opport unities to extend and develop professional services for Cloud Computing, Infrast ructure Services, Hosted Services . Establish solid relationships with Sales tea ms and customers at all levels and provide an effective account management servi ce to identify, develop and maximize all opportunities. Partner with solutions m arketing to move into relevant markets and identify appropriate strategic activi ty required to achieve new business targets. Established and administered period ical testing of network backup and recovery procedures to protect corporate data and system assets. Administered primary and back-up domain controllers, file se rvers, print servers, proxy server, and e-mail server. Created and edited docume ntation for installation and training manuals. Installed, diagnosed, repaired, a nd upgraded computer systems and software. Designed pages for Internet start-ups and multi-national corporations. Registered domain names, established e-mail ac counts and ODBC database connections, audited monthly Web site reports and admin istered e-mail servers. Designed and maintained frame-based template for HTML do cuments. Skilled in information resource management and telecommunications techn ologies. Cisco Pre-Sales Engineer 2009 to 2009 TIG (Technology Integration Group), San Diego Worked closely with Engineers, Project Managers, Sales and customers to provide around the clock support for sales, service and technical needs. Position also u tilized knowledge in ? storage, virtualization & UC communications. Demonstrated and explained product and service to customer representatives, such as engineer s, architects, and other professionals. Assisted sales force in sale of company products. Drew up sales and service contract for products and services. Provided technical services to clients relating to use, operation, and maintenance of eq uipment. Designed and drafted variations of standard products in order to meet c ustomer needs. Reviewed customer documents to develop and prepare cost estimates and projected production increases from use of proposed equipment and services. Provided technical training to employees of client. Drew up and proposed Sales Engineer/Business Dev 2008 to 2009 GTV, Aliso Viejo - Managed services provider with client engagements for IPTV, N ext-Generation-Networks, Telco and ATCA platform solutions. Qualified and develo ped customer solutions focusing on blade severs. Managed and supported technolog ical stage of sales process. Responsible for product training including the crea tion of technical training materials. Worked closely with sales team throughou t sales cycle to ensure customer needs are met. Product development and implemen tation. Pre-sales technical support. Assisted marketing department with market r
esearch and analysis. Developed TCO, RFP, RFI, sales proposals. Assisted in trad e shows and conferences. Analyzed and improved operations, which increased pro ductivity. Provided reports on systems development and testing results. Troubles hot LAN connectivity problems and hardware issues. Retail Sales Manager 2000 to 2003 Cellular Image, San Jose, CA Responsible for leadership and management of 5 sales reps in store. Mentored and coached reps to ensure customer satisfaction. Responsible for all inventory, op ening, closing of store as well as cash in store. Created environment that motiv ated reps to sell. Coordinated promotions and marketing events to obtain highest sales revenue. Performed all merchandise purchasing, planning and promotional s trategy to maximize sales volume, gross margins, and inventory turnover for assi gned departments in all retail outlets nationwide. Directed design, development, and production of product knowledge information. Conducted retail sales staff t raining sessions. Trained and mentored employees in daily job responsibilities. Strategic Account Manager 1997 to 1998 Epoch Internet, Irvine, CA Managed and maintained Fortune 500 accounts. Identified macro & micro project sc ope, requirements, & managed cross-functional teams to deliver program completio n. Provided tech support, customer support for customers. Liaison between custom er and Engineers. Effectively developed customer base through prospecting and networking. Provided wireless product/service sales and account management to pu blic sector and corporate clients. Interacted with chief operating officers, chi ef executive officers, and general managers on the corporate side, communication s coordinators and government agents, and superintendents and principals within school districts. Directly managed and grew over 10 major Fortune 1000 accounts . Wireless Technical Consultant 1996 to 1997 SkyTel, Anaheim, CA Liaison between sales team and customer. Responsible for creating training mater ials as well as facilitate training presentations for customers. In charge of al l beta-testing accounts. Serviced and supported team with Fortune 500 accounts. Provided technical support for customers. Assisted Engineering department with c ustomer site surveys. Pre-sales support as well as post-sales technical support. Was point of contact for technical support for existing corporate accounts. Ass isted sales team with sales proposals tailored to better fit customers' needs. Analyzed statistical data and product specifications to determine standards and establish quality and reliability objectives of finished product. Coordinated q uality control objectives and activities to resolve production problems, maximiz e product reliability, and minimize cost. EDUCATION B.S., Computer Network Engineer 2007 Westwood College, Upland B.S., Information Systems Security 2008 Westwood College, Upland AFFILIATIONS * AT&T Wireless Developers Group * ISSA member * Member Cloud Security Alliance * Member NIST * Cisco Academy Alumni HONORS * Deans List * Pomona 2008 Laurette Engineering achievement award
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Telecommunications Business Case, ITC- CAL Poly competition, 2008 - 2nd Plac
CERTIFICATIONS * Vmware - VTSP, VSP * Sonicwall * APC * Network+ * Cisco Sales Expert
s in equipment, processes, materials, and services resulting in cost reduction a nd improvement in customer operations. 2008 to 2009 - Pre-SALES ENGINEER GTV, Aliso Viejo GTV is a managed services provider with client engagements for IPTV, Next-Genera tion-Networks, Telco and ATCA platform solutions. Qualified and developed custom er solutions focusing on blade severs. Managed and supported technological stage of sales process. Responsible for product training including the creation of te chnical training materials. . ? Worked closely with sales team throughout sales cycle to ensure customer needs are met. Product development and implementation. Pre-sales technical support. Assisted marketing department with market research and analysis. Developed TCO, RFP, RFI, sales proposals. Assisted in trade shows and conferences. 2000 to 2003 - Retail Sales Manager Cellular Image, San Jose, CA Responsible for leadership and management of 5 sales reps in store. Mentored and coached reps to ensure customer satisfaction. Responsible for all inventory, op ening, closing of store as well as cash in store. Created environment that motiv ated reps to sell. Coordinated promotions and marketing events to obtain highest sales revenue. 1997 to 1998 - Strategic Account Manager Epoch Internet, Irvine, CA Managed and maintained Fortune 500 accounts. Identified macro & micro project sc ope, requirements, & managed cross-functional teams to deliver program completio n. Provided tech support, customer support for customers. Liaison between custom er and Engineers. 1996 to 1997 - Wireless Technical Consultant SkyTel, Anaheim, CA Liaison between sales team and customer. Responsible for creating training mater ials as well as facilitate training presentations for customers. In charge of al l beta-testing accounts. Serviced and supported team with Fortune 500 accounts. Provided technical support for customers. Assisted Engineering department with c ustomer site surveys. Pre-sales support as well as post-sales technical support. Was point of contact for technical support for existing corporate accounts. Ass isted sales team with sales proposals tailored to better fit customers' needs. ____________________EDUCATION____________________ 2007 - B.S., Computer Network Engineer Westwood College, Upland 2008 - B.S., Information Systems Security Westwood College, Upland ____________________AFFILIATIONS *____________________ ISSA AT&T Wireless Developers Group Cisco Academy Alumni Cloud Security Alliance ____________________HONORS____________________ Deans List
2005 to 2008 Pomona 2008 Laurette Engineering achievement award Telecommunications Business Case 2nd Place ITC- CAL Poly competition 2008 Jenny Friederichs 985 Capistrano Ave, Laguna Beach, CA 92651 Cellular 619-300-3442 [email protected] CAREER OBJECTIVE Obtain a position that utilizes both my technical and sales background to drive success in both large and small organizations. TECHNICAL QUALIFICATIONS * Installing and Upgrading Servers * Desktop Support * Daily Backups a nd Restores * Remote Server Management * Software Installations * Router & Switch Configurations * Validation testing * Script checking * Penetration testing * End user training * Process Improvements * Network Assessments TECHNOLOGY SKILLS * Protocols: ISO/OSI layers, Ethernet, T1/T3, Optical Transports, IPSEC, TCP/I P, IPX/SPX, ICMP, SNMP, RIP, BGP, IGRP, EIGRP, OSPF, PPP, HTTP, TACACS, CHAP, PA P, Cable DOCIS. * Operating Systems / Software / Platforms: Cisco IOS, Cisco Works, Mac sof tware, Microsoft Exchange, Microsoft Server, Junos, Linux, Parallels, Vmware ESX , Citrix * Hardware: Cisco PIX Firewalls/ASA, Cisco Routers and Switches, Cisco UC, MD S, Nexxus, HP Network Devices, Juniper SRX series, Dell Servers, Brocade, Found ry, D-link, EMC Clarion, Spirent Avalanche QUALIFICATION HIGHLIGHTS * Innovation -developed and implemented solutions based upong customers needs analysis * Skilled leader with expertise in application life-cycle management, standar d procedures and policies, and process improvement. Dialog with users and match business processes with application logic. Drive inefficiencies from business pr ocesses; participate in cost reduction efforts. Coordinate project development e fforts in relation to continuous improvement. * Planning - design long-range strategies based on technical forecasts of ind ustry trends * Project management - identify, allocate, and manage company resources to com plete projects on time and within budget. * Strong technical, troubleshooting and process management skills. Effective o ral and written communication skills with individuals across all levels of an or ganization. Consistently recognized by peers and customers for superior performa nce and creative problem-solving ability.applications. * Define and promote processes that govern how an organization performs requi rements definition, design, implementation, test and support activities. Design system enhancements that boost productivity and close operational gaps. * Audit processes to ensure they are properly implemented and produce the desi red effect. Work to improve effectiveness of processes. Knowledgeable in industr y-standard compliance (SOX, PCI, HIPPA, FISMA,ISO) * Competent in writing and editing technical documentation for operation and
training manuals * Maintain, and remain knowledgeable of latest technological advancements, as well as develop and integrate quality control processes, continually meeting co rporate objectives and resulting in highest levels of client satisfaction. EMPLOYMENT Deployment Engineer Sept 2010 - Dec 2010 contract work, Cosmopolitan Las Vegas Sub-contract project. Working with System Integrator to deploy MPLS infrastruct ure in hotel/casino in Las Vegas. Vlan & firewall configuration. Low level vali dation testing. Router & Gateway configurations. Evaluated and verified interc onnectivity and system integration issues. Coordinated integration efforts, deve loped operational procedures, and implemented and supported LANs and WANs with + 15,000+ nodes. Managed systems configuration and maintenance, problem troublesho oting, planning and directing upgrades, and testing operations to ensure optimum system functionality. Supported complex capacity planning and analysis, network design. Layer 4-7 testing with Spirent Avalanche. Sales Engineer/IT Administrator 2010 to Present SLICE Networks, Costa Mesa - Slice Networks Startup web hosting & Microsoft hosting solutions. develop new business opport unities to extend and develop professional services for Cloud Computing, Infrast ructure Services, Hosted Services . Establish solid relationships with Sales tea ms and customers at all levels and provide an effective account management servi ce to identify, develop and maximize all opportunities. Partner with solutions m arketing to move into relevant markets and identify appropriate strategic activi ty required to achieve new business targets. Established and administered period ical testing of network backup and recovery procedures to protect corporate data and system assets. Administered primary and back-up domain controllers, file se rvers, print servers, proxy server, and e-mail server. Created and edited docume ntation for installation and training manuals. Installed, diagnosed, repaired, a nd upgraded computer systems and software. Designed pages for Internet start-ups and multi-national corporations. Registered domain names, established e-mail ac counts and ODBC database connections, audited monthly Web site reports and admin istered e-mail servers. Designed and maintained frame-based template for HTML do cuments. Skilled in information resource management and telecommunications techn ologies. Cisco Pre-Sales Engineer 2009 to 2009 TIG (Technology Integration Group), San Diego Worked closely with Engineers, Project Managers, Sales and customers to provide around the clock support for sales, service and technical needs. Position also u tilized knowledge in ? storage, virtualization & UC communications. Demonstrated and explained product and service to customer representatives, such as engineer s, architects, and other professionals. Assisted sales force in sale of company products. Drew up sales and service contract for products and services. Provided technical services to clients relating to use, operation, and maintenance of eq uipment. Designed and drafted variations of standard products in order to meet c ustomer needs. Reviewed customer documents to develop and prepare cost estimates and projected production increases from use of proposed equipment and services. Provided technical training to employees of client. Drew up and proposed Sales Engineer/Business Dev 2008 to 2009 GTV, Aliso Viejo - Managed services provider with client engagements for IPTV, N ext-Generation-Networks, Telco and ATCA platform solutions. Qualified and develo ped customer solutions focusing on blade severs. Managed and supported technolog ical stage of sales process. Responsible for product training including the crea tion of technical training materials. Worked closely with sales team throughou t sales cycle to ensure customer needs are met. Product development and implemen tation. Pre-sales technical support. Assisted marketing department with market r
esearch and analysis. Developed TCO, RFP, RFI, sales proposals. Assisted in trad e shows and conferences. Analyzed and improved operations, which increased pro ductivity. Provided reports on systems development and testing results. Troubles hot LAN connectivity problems and hardware issues. Retail Sales Manager 2000 to 2003 Cellular Image, San Jose, CA Responsible for leadership and management of 5 sales reps in store. Mentored and coached reps to ensure customer satisfaction. Responsible for all inventory, op ening, closing of store as well as cash in store. Created environment that motiv ated reps to sell. Coordinated promotions and marketing events to obtain highest sales revenue. Performed all merchandise purchasing, planning and promotional s trategy to maximize sales volume, gross margins, and inventory turnover for assi gned departments in all retail outlets nationwide. Directed design, development, and production of product knowledge information. Conducted retail sales staff t raining sessions. Trained and mentored employees in daily job responsibilities. Strategic Account Manager 1997 to 1998 Epoch Internet, Irvine, CA Managed and maintained Fortune 500 accounts. Identified macro & micro project sc ope, requirements, & managed cross-functional teams to deliver program completio n. Provided tech support, customer support for customers. Liaison between custom er and Engineers. Effectively developed customer base through prospecting and networking. Provided wireless product/service sales and account management to pu blic sector and corporate clients. Interacted with chief operating officers, chi ef executive officers, and general managers on the corporate side, communication s coordinators and government agents, and superintendents and principals within school districts. Directly managed and grew over 10 major Fortune 1000 accounts . Wireless Technical Consultant 1996 to 1997 SkyTel, Anaheim, CA Liaison between sales team and customer. Responsible for creating training mater ials as well as facilitate training presentations for customers. In charge of al l beta-testing accounts. Serviced and supported team with Fortune 500 accounts. Provided technical support for customers. Assisted Engineering department with c ustomer site surveys. Pre-sales support as well as post-sales technical support. Was point of contact for technical support for existing corporate accounts. Ass isted sales team with sales proposals tailored to better fit customers' needs. Analyzed statistical data and product specifications to determine standards and establish quality and reliability objectives of finished product. Coordinated q uality control objectives and activities to resolve production problems, maximiz e product reliability, and minimize cost. EDUCATION B.S., Computer Network Engineer 2007 Westwood College, Upland B.S., Information Systems Security 2008 Westwood College, Upland AFFILIATIONS * AT&T Wireless Developers Group * ISSA member * Member Cloud Security Alliance * Member NIST * Cisco Academy Alumni HONORS * Deans List * Pomona 2008 Laurette Engineering achievement award
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Telecommunications Business Case, ITC- CAL Poly competition, 2008 - 2nd Plac
CERTIFICATIONS * Vmware - VTSP, VSP * Sonicwall * APC * Network+ * Cisco Sales Expert
