Oa Sba Revised
Content
PROJECT TITLE
“How does the Operations, Despatch and Transport Departments ensure that quality of
goods are maintained?”
AIMS OF THE PROJECT
To ascertain the direct relationship among the Operations, Despatch and Transport
Departments
To determine how each department liaison with each other, the frequency, methods
used to communicate and measures utilized to ensure quality of goods are maintained
FUNCTIONS OF THE FIRM
Manufacturing of products
Packaging/Distribution of products
2
Raheem Barrett
C/o Glenmuir High School
10 Glenmuir Road
May Pen
Clarendon
Telephone: 986-6355
October 15, 2013
3
Mr. Lloyd Lewin
General Manager
Ojay Koolers Limited
8 Walkers Road
St Catherine
Dear Mr. Lewin
I am Raheem Barrett a 5 th Form Glenmuir High School student who is desirous for success.
The standpoint of my letter is to seek your permission to conduct a survey which will assist
with the submission of my Office Administration School Based Assessment (SBA) paper.
This survey will take the form of an Exploratory Research evaluating the Productions
Department to ascertain “How does the Operations, Despatch and Transport Department
ensure that quality of goods are maintained” With your approval, my knowledge will
expand which will assist tremendously in the preparation of this paper and by extension the
operations in a manufacturing company.
Please contact me via email/telephone at [email protected], (876) 843-9281(M) or
my mother Suzanne Francis at [email protected], (876) 850-3088 (M).
With much gratitude I look forward to your positive feedback at your earliest convenient
time.
Yours faithfully,
Raheem Barrett
Student
METHODOLOGY
The purpose of this research is to ascertain “How does the Operations, Despatch and
Transport Departments ensure that quality of goods are maintained?”
To satisfy the aims of the research, a Descriptive Research Design was used for this study
using both qualitative and quantitative techniques. Qualitative techniques was used to support
and obtain a better understanding of how the company departments communicate and
4
quantitative techniques was used to determine the numeric findings from the sample size of
ten (10) both males and females within the age range of 18 – 60 years.
To support the methodology, Primary Data Gathering Processes was used in the form of:
Observation and
Questionnaires
Questionnaire (see specimen in Appendix i-iii) was selected as the research instrument
because it consists of several questions which allow for respondents to provide accurate and
meaningful data. The aim was to select the best research instrument that is best able to
capture and gather information in the time frame allotted.
The data collection process spanned in excess of two (2) weeks. Questionnaires were
dispatched to the company representative for its staff members ranging from management,
administration and the manufacturing departments to administer and capture the relevant
information asked. The staff members were asked to complete the instrument within their
time schedule and return to the assigned company representative who collected the
instruments and package for the attention of the researcher.
Extract from Questionnaire
1. Is there a connection with the Operations, Despatch and Transport Departments?
Yes
No
1a. If you answered to ‘yes’ above
Why is it important for all three (3) departments to liaison with each other and the benefit
derived?
5
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
2. What is the timeline between manufacturing and distribution?
Within:
24 Hours
48 Hours
14 days
Other:___________________________________
3. How are goods transported/distributed?
Train
Bus
Other: _________________________________
Truck
4. Are goods delivered on a timely basis based on the company’s Standard Operational
Procedures?
Yes
No
5. What methods are used to test the quality of products used in the operations process to
ensure that quality of goods are maintained? Are these methods effective?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
SCHEDULE OF ACTIVITIES
Dates
September 24, 2013
September 25, 2013
September 25, 2013
October 1, 2013
October 2, 2013
October 9, 2013
October 15, 2013
October 16, 2013
October 16, 2013
October 9-16, 2013
October 17, 2013
October 19, 2013
October 20, 2013
October 22, 2013
Activities
Prepared first (1st) draft of Research Topic
Worked on second (2nd) draft
Re-worked Research Topic
Re-worked Research Topic
Brainstormed company selection
Changed Research Question and prepared first (1st) draft
Prepared first (1st) draft of the Research Aims and questions
Prepared second (2nd) draft of the Research Aims and questions
Prepared 1st draft of company letter
Researched methodology of a research
Typed letter for OJay Koolers Limited
Prepared 2nd draft of company letter
Re-worked the structure and formatting of the company letter
Collated components of Criteria 1 & 2
Submitted to
Re-Submitte
Re-Submitte
Re-Submitte
Identified O
Submitted to
Not approve
Received ap
Submitted to
Re-submitte
6
October 31, 2013
Dispatched letter to OJay Koolers Limited
COMPANY EVIDENCE AND/OR REGULATION
Several set legislations govern manufacturing companies that is enforced for the benefit of all
stakeholders involved.
A particular legislation governing the work place is that all vehicles are required to park face
out, which is in an effort to minimize risks that may arise from unforseen eventualities. The
company also has legislation on safety procedures as all employees and visitors are required
to wear safety gears (boots) when entering the manufacturing plant.
The candidate became aware of the above legislations due to keen observation when
employees and customers drove onto the premises and the type of apparel persons were
presented with or entered the plant in.
A health and safety practice observed while undertaking the project is that all employees
wore gloves, protective head covering (hair nets) and safety boots (hard boots) provided to
each person entering the manufacturing plant.
The researcher had to comply with one staff rule whereby visitors had to position themselves
to the left of the building to prevent or minimize interference with production workers.
7
WRITTEN REPORT
Employees of Ojay Koolers Limited (8 Walkers Road) were issued a total of ten (10)
questionnaires to administer ranging from different personnel levels from a wide crosssection of departments. The questionnaire had a total of 10 questions (see appendix i-iii)
some in parts which are follow ups to previous questions. Of the dispatched 10 questionnaires
6 or 60% was returned with 30% of the amount untouched and the other 30%
partially/untouched completed (see Pie Chart graph No.2)
A logical reason was not forthcoming for the remaining four (4) which was unreturned (see
graph No.1) Some reasons can be found in the below limitations however, one main concern
by most respondents as per information received from the company representative, was that
they believe some questions were too direct and this would ask of them to give out too much
information.
Bar Graph No.1 Showing number of questionnaires in the sample size, the amount
returned and the unreturned portion.
12
10
8
6
4
2
0
No. of Questionners
Returned
Unreturned
8
Graph No 2
Total No. of Questionnaires
Attempt
Untouched
Unreturned
30%
40%
30%
Based on the above and the below report, the findings of the research are inconclusive.
However from the answered questions one can safely say that the aims of the project was
unearthed, as there is a correlation or a direct relationship between the operations, transport
and despatch departments. This is mainly due to the effective communication tools in place
(memorandums, telephone, emails and face-to-face) which staff members utilize to
effectively execute the job as the need arise. A determination can be made that systems are in
place as to how each department liaise, the frequency (daily and as the need arise) and the
methods used to communicate. This was noted from the answered questionnaires and also
observed while visiting the company on several occasions.
However, the measures utilized to ensure quality of goods are maintained, remains uncertain
due to the non response of the question. Research by the researcher (see appendix v )
unearthed and (http://www.finditinjamaica.com/ojay_koolers.htm) indicates that it is possible
that every batch (frequency) of product from the product line is tested, which is done in an
effort to ensure that customers receive nutrition for the entire family, which also depicts that
the company ensures that quality of goods are maintained.
9
LIMITATIONS
The difficulty experienced with the unwillingness in sharing information to complete
the questionnaire
The length of time it took to receive information (questionnaires) from the company
and the inability to meet project schedule
The time taken from studies to communicate and regular visits to the company in
order to receive status updates
The financial cost to print questionnaires and other resources
Time constraint to allow for a larger sample size including staff members from other
outlets in the island
The inability to access information from the company website
(www.ojaykoolers.com) due to its unavailability
FOUR COLUMN TABLE
Table below shows the impact of office equipment the researcher used in the research process
10
Dates
Equipment
Used
September 21, 2013 Pen and Paper
September 22, 2013 Stapler
September 22, 2013 Computer
October 01, 2013
Photo Copier
October 02, 2013
Printer
October 02, 2013
Envelope
Purpose of Equipment
Writing the relevant
information needed
Holding paper together
For typing research
Copying of
Questionnaires
Printing research
Correspondences
Packaging
Correspondence
Suitability for Tasks
Suitable as it is a required tool for
notations/writing
In order to be more organised
It was used to execute soft data of the proj
then later transferred in hard copy for
presentation and efficient to get the job do
To provide multiple copies for the selected
sample size
Printed format is more presentable
Ensured proper packaging to the company
presentable format
Bibliography
http://dawhois.com/site/ojaykoolers.com.html - accessed November 27, 2013
11
https://www.facebook.com/OjayKoolersLtd/info - Organization, Ojay Koolers Limited,
accessed December 15, 2013
http://www.finditinjamaica.com/ojay_koolers.htm - accessed December 20, 2013
http://scholar.lib.vt.edu/theses/available/etd-82098-1946/unrestricted/chapter3.pdf, accessed
October 9 and 16, 2013
12
“How does the Operations, Despatch and Transport Departments ensure that quality of
goods are maintained?”
AIMS OF THE PROJECT
To ascertain the direct relationship among the Operations, Despatch and Transport
Departments
To determine how each department liaison with each other, the frequency, methods
used to communicate and measures utilized to ensure quality of goods are maintained
FUNCTIONS OF THE FIRM
Manufacturing of products
Packaging/Distribution of products
2
Raheem Barrett
C/o Glenmuir High School
10 Glenmuir Road
May Pen
Clarendon
Telephone: 986-6355
October 15, 2013
3
Mr. Lloyd Lewin
General Manager
Ojay Koolers Limited
8 Walkers Road
St Catherine
Dear Mr. Lewin
I am Raheem Barrett a 5 th Form Glenmuir High School student who is desirous for success.
The standpoint of my letter is to seek your permission to conduct a survey which will assist
with the submission of my Office Administration School Based Assessment (SBA) paper.
This survey will take the form of an Exploratory Research evaluating the Productions
Department to ascertain “How does the Operations, Despatch and Transport Department
ensure that quality of goods are maintained” With your approval, my knowledge will
expand which will assist tremendously in the preparation of this paper and by extension the
operations in a manufacturing company.
Please contact me via email/telephone at [email protected], (876) 843-9281(M) or
my mother Suzanne Francis at [email protected], (876) 850-3088 (M).
With much gratitude I look forward to your positive feedback at your earliest convenient
time.
Yours faithfully,
Raheem Barrett
Student
METHODOLOGY
The purpose of this research is to ascertain “How does the Operations, Despatch and
Transport Departments ensure that quality of goods are maintained?”
To satisfy the aims of the research, a Descriptive Research Design was used for this study
using both qualitative and quantitative techniques. Qualitative techniques was used to support
and obtain a better understanding of how the company departments communicate and
4
quantitative techniques was used to determine the numeric findings from the sample size of
ten (10) both males and females within the age range of 18 – 60 years.
To support the methodology, Primary Data Gathering Processes was used in the form of:
Observation and
Questionnaires
Questionnaire (see specimen in Appendix i-iii) was selected as the research instrument
because it consists of several questions which allow for respondents to provide accurate and
meaningful data. The aim was to select the best research instrument that is best able to
capture and gather information in the time frame allotted.
The data collection process spanned in excess of two (2) weeks. Questionnaires were
dispatched to the company representative for its staff members ranging from management,
administration and the manufacturing departments to administer and capture the relevant
information asked. The staff members were asked to complete the instrument within their
time schedule and return to the assigned company representative who collected the
instruments and package for the attention of the researcher.
Extract from Questionnaire
1. Is there a connection with the Operations, Despatch and Transport Departments?
Yes
No
1a. If you answered to ‘yes’ above
Why is it important for all three (3) departments to liaison with each other and the benefit
derived?
5
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
2. What is the timeline between manufacturing and distribution?
Within:
24 Hours
48 Hours
14 days
Other:___________________________________
3. How are goods transported/distributed?
Train
Bus
Other: _________________________________
Truck
4. Are goods delivered on a timely basis based on the company’s Standard Operational
Procedures?
Yes
No
5. What methods are used to test the quality of products used in the operations process to
ensure that quality of goods are maintained? Are these methods effective?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
SCHEDULE OF ACTIVITIES
Dates
September 24, 2013
September 25, 2013
September 25, 2013
October 1, 2013
October 2, 2013
October 9, 2013
October 15, 2013
October 16, 2013
October 16, 2013
October 9-16, 2013
October 17, 2013
October 19, 2013
October 20, 2013
October 22, 2013
Activities
Prepared first (1st) draft of Research Topic
Worked on second (2nd) draft
Re-worked Research Topic
Re-worked Research Topic
Brainstormed company selection
Changed Research Question and prepared first (1st) draft
Prepared first (1st) draft of the Research Aims and questions
Prepared second (2nd) draft of the Research Aims and questions
Prepared 1st draft of company letter
Researched methodology of a research
Typed letter for OJay Koolers Limited
Prepared 2nd draft of company letter
Re-worked the structure and formatting of the company letter
Collated components of Criteria 1 & 2
Submitted to
Re-Submitte
Re-Submitte
Re-Submitte
Identified O
Submitted to
Not approve
Received ap
Submitted to
Re-submitte
6
October 31, 2013
Dispatched letter to OJay Koolers Limited
COMPANY EVIDENCE AND/OR REGULATION
Several set legislations govern manufacturing companies that is enforced for the benefit of all
stakeholders involved.
A particular legislation governing the work place is that all vehicles are required to park face
out, which is in an effort to minimize risks that may arise from unforseen eventualities. The
company also has legislation on safety procedures as all employees and visitors are required
to wear safety gears (boots) when entering the manufacturing plant.
The candidate became aware of the above legislations due to keen observation when
employees and customers drove onto the premises and the type of apparel persons were
presented with or entered the plant in.
A health and safety practice observed while undertaking the project is that all employees
wore gloves, protective head covering (hair nets) and safety boots (hard boots) provided to
each person entering the manufacturing plant.
The researcher had to comply with one staff rule whereby visitors had to position themselves
to the left of the building to prevent or minimize interference with production workers.
7
WRITTEN REPORT
Employees of Ojay Koolers Limited (8 Walkers Road) were issued a total of ten (10)
questionnaires to administer ranging from different personnel levels from a wide crosssection of departments. The questionnaire had a total of 10 questions (see appendix i-iii)
some in parts which are follow ups to previous questions. Of the dispatched 10 questionnaires
6 or 60% was returned with 30% of the amount untouched and the other 30%
partially/untouched completed (see Pie Chart graph No.2)
A logical reason was not forthcoming for the remaining four (4) which was unreturned (see
graph No.1) Some reasons can be found in the below limitations however, one main concern
by most respondents as per information received from the company representative, was that
they believe some questions were too direct and this would ask of them to give out too much
information.
Bar Graph No.1 Showing number of questionnaires in the sample size, the amount
returned and the unreturned portion.
12
10
8
6
4
2
0
No. of Questionners
Returned
Unreturned
8
Graph No 2
Total No. of Questionnaires
Attempt
Untouched
Unreturned
30%
40%
30%
Based on the above and the below report, the findings of the research are inconclusive.
However from the answered questions one can safely say that the aims of the project was
unearthed, as there is a correlation or a direct relationship between the operations, transport
and despatch departments. This is mainly due to the effective communication tools in place
(memorandums, telephone, emails and face-to-face) which staff members utilize to
effectively execute the job as the need arise. A determination can be made that systems are in
place as to how each department liaise, the frequency (daily and as the need arise) and the
methods used to communicate. This was noted from the answered questionnaires and also
observed while visiting the company on several occasions.
However, the measures utilized to ensure quality of goods are maintained, remains uncertain
due to the non response of the question. Research by the researcher (see appendix v )
unearthed and (http://www.finditinjamaica.com/ojay_koolers.htm) indicates that it is possible
that every batch (frequency) of product from the product line is tested, which is done in an
effort to ensure that customers receive nutrition for the entire family, which also depicts that
the company ensures that quality of goods are maintained.
9
LIMITATIONS
The difficulty experienced with the unwillingness in sharing information to complete
the questionnaire
The length of time it took to receive information (questionnaires) from the company
and the inability to meet project schedule
The time taken from studies to communicate and regular visits to the company in
order to receive status updates
The financial cost to print questionnaires and other resources
Time constraint to allow for a larger sample size including staff members from other
outlets in the island
The inability to access information from the company website
(www.ojaykoolers.com) due to its unavailability
FOUR COLUMN TABLE
Table below shows the impact of office equipment the researcher used in the research process
10
Dates
Equipment
Used
September 21, 2013 Pen and Paper
September 22, 2013 Stapler
September 22, 2013 Computer
October 01, 2013
Photo Copier
October 02, 2013
Printer
October 02, 2013
Envelope
Purpose of Equipment
Writing the relevant
information needed
Holding paper together
For typing research
Copying of
Questionnaires
Printing research
Correspondences
Packaging
Correspondence
Suitability for Tasks
Suitable as it is a required tool for
notations/writing
In order to be more organised
It was used to execute soft data of the proj
then later transferred in hard copy for
presentation and efficient to get the job do
To provide multiple copies for the selected
sample size
Printed format is more presentable
Ensured proper packaging to the company
presentable format
Bibliography
http://dawhois.com/site/ojaykoolers.com.html - accessed November 27, 2013
11
https://www.facebook.com/OjayKoolersLtd/info - Organization, Ojay Koolers Limited,
accessed December 15, 2013
http://www.finditinjamaica.com/ojay_koolers.htm - accessed December 20, 2013
http://scholar.lib.vt.edu/theses/available/etd-82098-1946/unrestricted/chapter3.pdf, accessed
October 9 and 16, 2013
12
