Melissa Lyle 410 14th Ave #6 Monroe, Wisconsin 53566 [email protected]
Relevant Skills: *Experienced Data Entry Operator *Exemplary Customer Service Skills *Proficient in Microsoft Office *60+ WPM Typing Speed; 10,000+ KPH Data Entry *Superior Knowledge of Medical Terminology *Recordkeeping & File Management *Adaptable & Flexible *Experience Handling Confidential Documents Education: Blackhawk Technical College Janesville, Wisconsin Degree: Medical Administrative Specialist A.A.S May 2010
Related coursework: Medical Billing/Insurance, Medical Terminology, Anatomy & Ph ysiology, Medical Records, HIPAA certification Monroe High School Monroe, Wisconsin 1997 Experience: Swiss Colony Data Center Inc. Monroe, Wisconsin Customer Service Representative, Level IV October 2008July 2009 Resolved Customer Complaints Mitigated Tense Customer Situations Processed Customer Orders & Returns Extensive Data Entry & Computer Operation On The Move Permits, Inc. Brooklyn, Wisconsin Permit Agent March 2001November 2007 Database Management Processing of DOT Permit Applications Acted as Liaison between Clients and DOT Accounts Payable & Receivable Provided Superior Customer Service Supervision of Three Team Members The Charlton Group Monroe, Wisconsin TeleSales Representative High School Diploma
July 1999October 2000 Sales of Cable TV, Internet Service, & Phone Service Provided Superior Customer Service Customer Retention & Reacquisition Extensive Data Entry Memberships: American Association of Professional Coders Member Since September 2009
References available upon request.