Office Manager or Bookkeeper or Administration
Office Manager, Bookkeeper, Administration with 20 years experience looking for a Middle Management position.
Content
Phone (619) 749-6639 * Cell (619) 985-9802 * [email protected] TOVI BACLING MOSEY ________________________________________ PROFESSIONAL SUMMARY A proven exceptional leader, who has successfully increased business productivit y and profits of sole proprietorships and small corporations by creating and mai ntaining accounting procedures, office administration, and computer systems and networks. With over 15 years experience in management, bookkeeping and computer s, my dynamic, innovative and resourceful nature, gives me the ability to realiz e a company's vision and use my expertise in the following areas to help compani es accomplish their goals and continue to grow. Areas of Expertise: * Maintaining Key Relationships * Customer Service for Sales and Customer Sati sfaction * Design/Upgrade Business Procedures * Staff Development and Training * Prepare and audit internal financials * Business Plan Development * Computer hardware and software expertise * Operations Management *Microsoft Certified Systems Engineer *QuickBooks Professional Advisor ________________________________________ PROFESSIONAL HIGHLIGHTS Proposed and recruited an "in house" council to assist owner with legal decision s decreasing the company's reliance on numerous outside lawyers. Result - Legal costs reduced by over $200,000 the first year. Designed, proposed, implemented and managed an "in house" property management de partment. Result - Management cost per unit was dropped from 12% to 2%, an aver age savings for the company of $16,000.00 per month. Streamlined QuickBooks accounting procedures and staffing for the timeliness and accuracy of the importation of financial information kept on third party softwa re to QuickBooks. Result - Professional accounting fees decreased $80,000.00 ye arly. Recruited a loyal staff base ranging from lawyers to receptionists. Knowledge of computers and networks has proved invaluable by keeping the down ti me of the networks from hours to minutes. Orchestrated and performed the strategy to increase the business's 50 investment rental properties to 87 investment rental properties in 9 months. Within 2 months of designing and overseeing the Property Preservation Department , the broker scores decreased from over 20% (failure rate to less that 3%) recog nizing him as top in his field in California by the Freddie Mac Asset company. After 3 months of starting the concept of" branching", the RLW Real Estate Corp oration, branches rose from 0 to 75 across the nation just by training our poli cies and procedures on how to be a successful REO agent or Broker ________________________________________ CAREER DEVELOPMENT
Director of Operations and Sales for partners June 2008 - Present RLW Real Estate and Loss Mitigation Network * RLW Real Estate and Loss Mitigation Network partnered as a Short Sale/REO trai ning company. While RLW still focuses on training REO Classes and selling branc hes. Loss Mitigation focuses on Short Sales and memberships to their agent port al. * My role in the merger was to assist in the merger and the bookkeeping for both companies while creating a third accounting system for the merged company. * Maintain Operations of merged companies
Director of Operations/Finance to Broker June 2008-Novenber 2009 RLW Real Estate, Inc. * Hired as consultant to assist a successful REO Broker start his own Real Esta te agency * Consulted on past book keeping and worked with accountant to "update books" to current date form 2005 for tax filing * Created and did the accounting for the current company. * Managed and wrote policies and procedures for the following Departments for a successful REO Real Estate agency o Front Office o Escrow o Accounting o Property preservation * With my direction, the above departments were able to close 200 REO listings i n 3 months * In January of 2009, RLW Real Estate began to grow by selling Franchises. Impl emented procedures in the back office to support the new franchise. As well as take care of the franchisee books if needed. Sabbatical 2007 - 2008
Bookkeeper/Office Manager to Chief Operating Officer 2003 - 2007 Creative Capital Leasing Group, LLC * Hired as bookkeeper promoted to COO in March 2006 * Reorganized and managed a staff of 10 * Directed Real Estate Purchases/Sales/Exchanges * Managed four departments - Legal, Leasing, Property Management, Operations * Responsible for financials which were given to a third party company for a man datory "Audited Financial Report" * Provided banks and investors with the immediate requests of "Management Finan cials" * Maintained and strengthened relationships with banks and investors Founder and President 2001 - 2003 Custom Business Design, Inc. * Design and train clients to use QuickBooks for bookkeeping * Coach, consult and advise on services and procedures to help ease office admin istration * Design computer systems and networks Consultant 1998 - 2001 MAC Plastering, Inc. * Developed office administration procedures * Researched professional services * Designed and used QuickBooks for accounting purposes * Trained employees to use and maintain systems for continued success
* Company increased average profits from $500,000.00 to $1,500,000.00 Consultant 1997 -1998 Paul Chilson Plumbing * Converted a manual accounting system to QuickBooks * Maintained and trained owner on how to use software Full Time Mom Domestic Engineer 1993 - 1997
Executive Assistant to Broker/Owner 1993 Century 21, May West * Daily Duties included clerical work, customer service, data entry and advertis ing * Installed and developed a computer program to personalize bulk mailing for age nts Executive Assistant to Owner 1992 - 1993 Carol Costarakis Design * Daily Duties included clerical, accounts payable/receivable, tax preparation, and customer service * Researched and installed a new computer program on the market...QuickBooks. W orked with Intuit as a test site. Uniform Manager to Assistant Front Office Manager 1989 - 1992 Ritz Carlton, Laguna Niguel * Department responsibilities included distribution of 850 employee's uniforms w ith hours of operation 7 days a week, 18 hours a day. * Managed staff of 4 * Designed and developed an inventory program and Uniform Distribution Standard to be used in all new hotels. * Department responsibilities included Front Desk Operations, PBX operations and guest relations. * Managed staff of 10. * Complete authority for entire hotel as "Manager on Duty". Responsibilities in cluded maintain customer relations and directing hotel emergencies. ________________________________________ EDUCATION 1986-1988 2000 l 2002 Intuit Internet Certification Certified QuickBooks Professional Advisor Cornell University, Ithaca NY
MicroSkills Computer Learning Center Microsoft Certified Systems Engineer and Microsoft Certified Professiona
Director of Operations and Sales for partners June 2008 - Present RLW Real Estate and Loss Mitigation Network * RLW Real Estate and Loss Mitigation Network partnered as a Short Sale/REO trai ning company. While RLW still focuses on training REO Classes and selling branc hes. Loss Mitigation focuses on Short Sales and memberships to their agent port al. * My role in the merger was to assist in the merger and the bookkeeping for both companies while creating a third accounting system for the merged company. * Maintain Operations of merged companies
Director of Operations/Finance to Broker June 2008-Novenber 2009 RLW Real Estate, Inc. * Hired as consultant to assist a successful REO Broker start his own Real Esta te agency * Consulted on past book keeping and worked with accountant to "update books" to current date form 2005 for tax filing * Created and did the accounting for the current company. * Managed and wrote policies and procedures for the following Departments for a successful REO Real Estate agency o Front Office o Escrow o Accounting o Property preservation * With my direction, the above departments were able to close 200 REO listings i n 3 months * In January of 2009, RLW Real Estate began to grow by selling Franchises. Impl emented procedures in the back office to support the new franchise. As well as take care of the franchisee books if needed. Sabbatical 2007 - 2008
Bookkeeper/Office Manager to Chief Operating Officer 2003 - 2007 Creative Capital Leasing Group, LLC * Hired as bookkeeper promoted to COO in March 2006 * Reorganized and managed a staff of 10 * Directed Real Estate Purchases/Sales/Exchanges * Managed four departments - Legal, Leasing, Property Management, Operations * Responsible for financials which were given to a third party company for a man datory "Audited Financial Report" * Provided banks and investors with the immediate requests of "Management Finan cials" * Maintained and strengthened relationships with banks and investors Founder and President 2001 - 2003 Custom Business Design, Inc. * Design and train clients to use QuickBooks for bookkeeping * Coach, consult and advise on services and procedures to help ease office admin istration * Design computer systems and networks Consultant 1998 - 2001 MAC Plastering, Inc. * Developed office administration procedures * Researched professional services * Designed and used QuickBooks for accounting purposes * Trained employees to use and maintain systems for continued success
* Company increased average profits from $500,000.00 to $1,500,000.00 Consultant 1997 -1998 Paul Chilson Plumbing * Converted a manual accounting system to QuickBooks * Maintained and trained owner on how to use software Full Time Mom Domestic Engineer 1993 - 1997
Executive Assistant to Broker/Owner 1993 Century 21, May West * Daily Duties included clerical work, customer service, data entry and advertis ing * Installed and developed a computer program to personalize bulk mailing for age nts Executive Assistant to Owner 1992 - 1993 Carol Costarakis Design * Daily Duties included clerical, accounts payable/receivable, tax preparation, and customer service * Researched and installed a new computer program on the market...QuickBooks. W orked with Intuit as a test site. Uniform Manager to Assistant Front Office Manager 1989 - 1992 Ritz Carlton, Laguna Niguel * Department responsibilities included distribution of 850 employee's uniforms w ith hours of operation 7 days a week, 18 hours a day. * Managed staff of 4 * Designed and developed an inventory program and Uniform Distribution Standard to be used in all new hotels. * Department responsibilities included Front Desk Operations, PBX operations and guest relations. * Managed staff of 10. * Complete authority for entire hotel as "Manager on Duty". Responsibilities in cluded maintain customer relations and directing hotel emergencies. ________________________________________ EDUCATION 1986-1988 2000 l 2002 Intuit Internet Certification Certified QuickBooks Professional Advisor Cornell University, Ithaca NY
MicroSkills Computer Learning Center Microsoft Certified Systems Engineer and Microsoft Certified Professiona
