Operations Manager or Director of Operations or Operations Super
Content
Josh Lucas 430 Sandpiper Court Unit C Aurora, IL 60504 630.310.0034 mobile [email protected]
Summary of Qualifications: Highly motivated and results-oriented professional with attention to detail expe rtise; very eager to contribute acquired operations, project management and IT s kills to assist your company in meeting or exceeding established goals and finan cial results. Areas of Expertise * * * * * * * * * * * * Operational Process Management Supply Chain/Analysis (QCD) Global Logistics Management Contract Negotiation Data Mining/Analysis Database Management Staff Development/Training Communication and Leadership Inventory Control/Space Planning Procurement IT Network Management Strategic planning and execution
Professional Experience: Director of Operations LMT USA, Inc., Lisle, IL 2006 to Present * Improved inbound customer service call flow as a result of aligning customer n eeds with staff strengths. * Obtained transparency of procurement, inventory and sales data through the imp lementation of a multi-level product hierarchy. * Realized 75% savings in consumable supplies through vendor performance evaluat ion-eliminating vendors that could not meet the needs of the company. * Reduced warehouse inventory by 3 million dollars through assignment of an item classification system, life cycle code and stock status improvements. * Increased computer network system stability by replacing an aging, ineffective infrastructure with zero operational down time. * Generated efficiencies in global logistics through networking with competing v endors to find the most effective solution. * Assumed responsibility for database management and reporting for the Sales and Marketing departments to allow them to focus on other key company objectives. Shipping/Receiving Manager PapaNicholas Coffee, Batavia, IL 2005-2006 * Created inventory stocking process and improved efficiency in placement to inc rease product rotation. * Refurbished customer-returned machines to improve market positioning of used c offee equipment. * Organized warehouse operations to reduce forklift traffic near office doors by 90% and increase storage space by 25%.
* Negotiated pricing for shipping supplies to reduce cost/quantity requirements by 20%. * Played a key role in NSF audit to achieve score of 95%. Store Manager Linens N Things, Naperville, IL 2002-2005 * Hired, developed and coached new associates and managers. * Increased organization and efficiency in three stores through traffic analysis and effective product placement. * Created functional mentoring programs for staff development to improve retenti on and skill set of employees. * Merchandised stores based on customer shopping habits to increase sales. * Achieved consistent improvement in customer satisfaction scores by an average of 25% by focusing staff on key service initiatives. Store Manager Mikasa, Oak Brook, IL 2001-2002 * Optimized performance at two locations within twelve months through a focus on sales operations, staff development and merchandising. * Assisted with improving two additional locations under existing management str uctures. * Reduced damaged merchandise losses by 20% in three stores through improved sto ck handling practices. * Accomplished company established P&L goals by delegating accountability for sp ecific targets. Store Manager/Project Manager Petco Animal Supplies, Buena Park, CA 1994-2001 * Revitalized three underperforming locations through staff training, complete s tore merchandise reset, and customer service improvements. * Improved livestock maintenance practices-resulting in reduced losses and incre ased sales. * Managed the district training store for newly hired managers and trained over fifteen new managers in three years. * Consistently passed operational and livestock audits with greater than 90% sco re. * Improved sales in two locations through community and local store marketing ef forts. * Project manager for new store set up and existing store remodeling projects in five districts. * Operated a transitional warehouse in Aurora, IL during the acquisition of PetC are. * Liquidated 6 million dollars of inventory in less than three weeks-in advance of the company established goal, saving the company over $50k. Education DeVry University-Naperville, IL Bachelor of Science in Business Administration Concentration in Operations Management Expected graduation December 2010 3.65/4.0 GPA-Dean's List
Summary of Qualifications: Highly motivated and results-oriented professional with attention to detail expe rtise; very eager to contribute acquired operations, project management and IT s kills to assist your company in meeting or exceeding established goals and finan cial results. Areas of Expertise * * * * * * * * * * * * Operational Process Management Supply Chain/Analysis (QCD) Global Logistics Management Contract Negotiation Data Mining/Analysis Database Management Staff Development/Training Communication and Leadership Inventory Control/Space Planning Procurement IT Network Management Strategic planning and execution
Professional Experience: Director of Operations LMT USA, Inc., Lisle, IL 2006 to Present * Improved inbound customer service call flow as a result of aligning customer n eeds with staff strengths. * Obtained transparency of procurement, inventory and sales data through the imp lementation of a multi-level product hierarchy. * Realized 75% savings in consumable supplies through vendor performance evaluat ion-eliminating vendors that could not meet the needs of the company. * Reduced warehouse inventory by 3 million dollars through assignment of an item classification system, life cycle code and stock status improvements. * Increased computer network system stability by replacing an aging, ineffective infrastructure with zero operational down time. * Generated efficiencies in global logistics through networking with competing v endors to find the most effective solution. * Assumed responsibility for database management and reporting for the Sales and Marketing departments to allow them to focus on other key company objectives. Shipping/Receiving Manager PapaNicholas Coffee, Batavia, IL 2005-2006 * Created inventory stocking process and improved efficiency in placement to inc rease product rotation. * Refurbished customer-returned machines to improve market positioning of used c offee equipment. * Organized warehouse operations to reduce forklift traffic near office doors by 90% and increase storage space by 25%.
* Negotiated pricing for shipping supplies to reduce cost/quantity requirements by 20%. * Played a key role in NSF audit to achieve score of 95%. Store Manager Linens N Things, Naperville, IL 2002-2005 * Hired, developed and coached new associates and managers. * Increased organization and efficiency in three stores through traffic analysis and effective product placement. * Created functional mentoring programs for staff development to improve retenti on and skill set of employees. * Merchandised stores based on customer shopping habits to increase sales. * Achieved consistent improvement in customer satisfaction scores by an average of 25% by focusing staff on key service initiatives. Store Manager Mikasa, Oak Brook, IL 2001-2002 * Optimized performance at two locations within twelve months through a focus on sales operations, staff development and merchandising. * Assisted with improving two additional locations under existing management str uctures. * Reduced damaged merchandise losses by 20% in three stores through improved sto ck handling practices. * Accomplished company established P&L goals by delegating accountability for sp ecific targets. Store Manager/Project Manager Petco Animal Supplies, Buena Park, CA 1994-2001 * Revitalized three underperforming locations through staff training, complete s tore merchandise reset, and customer service improvements. * Improved livestock maintenance practices-resulting in reduced losses and incre ased sales. * Managed the district training store for newly hired managers and trained over fifteen new managers in three years. * Consistently passed operational and livestock audits with greater than 90% sco re. * Improved sales in two locations through community and local store marketing ef forts. * Project manager for new store set up and existing store remodeling projects in five districts. * Operated a transitional warehouse in Aurora, IL during the acquisition of PetC are. * Liquidated 6 million dollars of inventory in less than three weeks-in advance of the company established goal, saving the company over $50k. Education DeVry University-Naperville, IL Bachelor of Science in Business Administration Concentration in Operations Management Expected graduation December 2010 3.65/4.0 GPA-Dean's List
