operations manager or general manager or sales manager or accoun

Published on June 2016 | Categories: Documents | Downloads: 40 | Comments: 0 | Views: 442
of 3
Download PDF   Embed   Report

operations manager, general manager, sales manager, accounting manager with 18 years experience looking for a Executive position.

Comments

Content

Monica Whitmore 112 Kristin Ct Phone: 757-869-3978 Yorktown, VA 23692 [email protected] Career Focus Operations Manager and CPA with 18 years of experience planning, developing and implementing all aspects of accounting and operations systems for multi location retailer. A thorough belief in "world class" customer service and employee moti vation. Summary of Skills Budget development Business recovery and sustainability Operations analysis Accounting systems assessment and integration Financial reporting Expertise in full balance sheet and income statement certified audits Knowledge of commercial law Experience with conflict resolution Employee benefits Hiring/Firing Compensation/Payroll Open house planning and execution Exceeding customer expectations and handling resolutions for all complaints Top sales manager in both margin and volume Responsible for all compliance issues to include manufacturer, state and federa l law Author of policy manuals, job descriptions and sales processes Extensive internal audit experience Motivator and cheerleader for staff, customers and fellow managers Proficiency with Microsoft Office Suite and web-based reporting tools Benefits administration Training and development Procedure and process review and development

Complex problem solving skills Quality assurance Accomplishments Achieved revenue objective by implementing cost-cutting measures while maintain ing employee morale and giving world class customer service Proven skill and success in conflict resolution Increased annual gross sales by 34% and increased margin by 6% as stand in sale s manager Increased customer survey indexes to top Harley dealership in country Gold Bar and Shield award four years Recognized as top Harley manager Responsible for design of computer system accounting, POS, Customer retention a nd order systems Managed and maintained all basic computer upgrades, trouble shooting and progra m issues Designed and completed all internal audit for financial statements, ordering pr ocesses, warranty filing and reimbursement Responsible for all facets of accounting systems Handled all aspects of HR to include hiring, firing, compliance, benefits Successfully won all unemployment and eeoc complaints filed during 18 year tenu re Created, promoted and worked open houses to include poker runs, charity events, blood drives, toy drives, coat drives Consistantly found opportunity for sales and goodwill through community outreac h

Professional Experience Operations and Accounting Manager, 05/1993 - Current Hampton Roads Harley-Davidson, Inc - Yorktown, VA Responsible for all Accounting, Operations, compliance, processes and HR for 5 l ocation dealership with revenues over 50 million per year. Reported and consolidated company financial performance. Designed compliance systems with federal, state and company policies, procedures and regulations. Wrote all job descriptions and policy manual.

Designed and executed internal audit programs monitoring for compliance, perform ance, payables and receivables Filled in for all positions within the dealership as needed. Monitored online re putation Ship Cook Specialist, 08/1985 - 08/1987 US Army - Ft Eustis, Virginia Cooked, served and maintained galley for crew of 50. Education 1992 Old Dominion University - Norfolk, VA, USA Bachelors of Science Accounting Professional Affiliations CPA certified Member Society of Human Resource Management Member Retail Alliance Active with local Rotary, Boys and Girls Club, Achievable Dream, MDA, Toys for T ots, and American Red Cross

Sponsor Documents

Or use your account on DocShare.tips

Hide

Forgot your password?

Or register your new account on DocShare.tips

Hide

Lost your password? Please enter your email address. You will receive a link to create a new password.

Back to log-in

Close