Operations Manager or IT Manager or Personnel Manager Supervisor
Operations Manager, IT Manager, Personnel Manager Supervisor with 15 years experience looking for a Middle Management position.
Content
RICKEY GAINES 15 Sandy Drive * Stockbridge, Georgia 30281 770-355-4965 * [email protected] IT MANAGER Results-oriented management leader with extensive experience driving the streaml ined operation of business-critical divisions including IT, finance, and human r esources. Process improvement expert adept at developing systematic approaches t o continually enhancing performance. Skilled in establishing strong evaluation a nd measurement systems to track the achievement of goals. Team builder known for a commitment to training and developing staff and for promoting a strong focus on customer service excellence. Areas of expertise: ________________________________________ IT Management * Payment Operations * Quality Management * Organization Developme nt Change Management * Problem Resolution * Project / Program Management * Negotia tion Communication * Help Desk Specialist * Regulatory Compliance * Performance Evalu ation Team Building * Customer Service * Staff Development * Customer Relations OS/390 * Z/OS * TCP/IP * JCL * CICS * Server * COBOL * Unix * CA-7 *DB2 * IBM 34 90 * AS/400 ________________________________________ PROFESSIONAL EXPERIENCE FULTON COUNTY BOARD OF EDUCATION, Atlanta, Georgia * 1986-2008 The 3rd largest school system in State of Georgia with 14K employees, 72k studen ts and 80 schools Programmer Developer & IT Manager (2003-2008) / Computer Programmer III (1995-2003) / Computer Programmer I (1991-1995) / Lead Computer Operator (1987-1991) / Computer Operator (1986-1987) Directed the ongoing operation of a 24/7 computer room (AS/400 Mainframe), overs eeing 3 shifts and 8-member team of computer professionals to ensure the rapid r esolution of technical issues, exceptional end-user customer service, and the st reamlined assignment of a high-volume project load. Directed all design, develop ment, and maintenance of the organization's entire suite of computer programs. E stablished testing/measurement tools to track and verify performance and utilize d these results to drive capacity planning and long-term system enhancements. *Continually pursued improvements to department productivity by identifying oppo rtunities to automate numerous processes. *Formalized a streamlined set of best practice standard operating procedures wit h the creation of a highly usable process manual for daily, weekly, and monthly tasks. *Significantly improved communication among shift teams with the development of a standardized reporting system to convey the status of both singular incidents and ongoing projects to the incoming team. *Answered and resolved help desk calls from local and remote users *Developed in-depth product knowledge in order to resolve customer questions and issues *Planned, coordinated, instructed, managed and evaluated the work of subordinate employees *Trained and/or assisted users staff and other key personnel *Work closely with department staff to establish improved work performance throu gh computerized automation procedures *Consistently recognized for delivering outstanding customer service, staff trai ning/development programs, and team building with frequent acknowledgements from
senior management *Monitored batch jobs on mainframe Z/OS and executing of CA-7 production job sch eduler *Used System applications and task: JCL, SQL, CICS, DB2, & Unix system for produ ction support RICKEY GAINES * Page 2 * [email protected] ________________________________________ SMOOTH ASHLAR GRAND LODGE, Decatur, Georgia * 1996-Present Masonic charitable, 503(c)(10) organization with a membership of more than 1,500 . Director of Finance Oversees the interpretation and enforcement of organization bylaws and to admini ster the organization's accounts payable function. Directed both administrative and technical staff members to ensure the organization's smooth daily operation of one of world's largest fraternal organizations and served as the chief liaiso n between vendors and staff on issues of invoicing/payments. *Orchestrated and negotiated the location and purchase of a new headquarters fac ility, realizing $40K in savings off the purchase price and coordinating extensi ve closing documentation with the attorneys. *Secured a sound line of credit for modifications and upgrades to the newly purc hased facility and eliminated costly overdraft banking charges by re-negotiating bank account terms with the financial institution. *Instituted renewed transparency of the organization's financial records, making the information readily available to all members. *Honored with the elite "Mason of the Year" award, voted on by the organization' s membership. ADDITIONAL EXPERIENCE UNITED STATES ARMY RESERVE, Decatur, Georgia 200-soldier Army Reserve unit charged with overseeing training, personnel review s, and audits of other southeast regional Army Reserve units. Personnel Management Supervisor / Master Sergeant Ran a 30-member team to direct the review of all personnel records across each e nlisted unit for promotion/reduction decisions. Played a key role on the quarter ly "promotion board" as a liaison with soldiers through the promotion review pro cess. Led an ongoing, region-wide training program on adhering to military regul ations to prepare soldiers for active duty and other future assignments. *Progressively promoted to attain the 8th highest enlisted rank of Master Sergea nt with frequent acknowledgements for exceptional performance and for contributi ng to soldier morale through robust training programs. *Spearheaded all aspects of the demobilization of 120 enlisted men during Operat ion Desert Storm. *Selected to lead a 10-member advisory team to consult with other Reserve units around the region on personnel management issues and audit practices. PROFESSIONAL AFFILIATIONS * Big Brothers/Big Sisters Atlanta * United Way * Mentoring Program * Toys for T ots EDUCATION Master of Business Management Regis University, Denver, Colorado
Bachelor of Arts in Business Administration Saint Leo University, Saint Leo, Florida Certificate in Project Management for IS & IT Professionals Villanova University, Villanova, Pennsylvania
senior management *Monitored batch jobs on mainframe Z/OS and executing of CA-7 production job sch eduler *Used System applications and task: JCL, SQL, CICS, DB2, & Unix system for produ ction support RICKEY GAINES * Page 2 * [email protected] ________________________________________ SMOOTH ASHLAR GRAND LODGE, Decatur, Georgia * 1996-Present Masonic charitable, 503(c)(10) organization with a membership of more than 1,500 . Director of Finance Oversees the interpretation and enforcement of organization bylaws and to admini ster the organization's accounts payable function. Directed both administrative and technical staff members to ensure the organization's smooth daily operation of one of world's largest fraternal organizations and served as the chief liaiso n between vendors and staff on issues of invoicing/payments. *Orchestrated and negotiated the location and purchase of a new headquarters fac ility, realizing $40K in savings off the purchase price and coordinating extensi ve closing documentation with the attorneys. *Secured a sound line of credit for modifications and upgrades to the newly purc hased facility and eliminated costly overdraft banking charges by re-negotiating bank account terms with the financial institution. *Instituted renewed transparency of the organization's financial records, making the information readily available to all members. *Honored with the elite "Mason of the Year" award, voted on by the organization' s membership. ADDITIONAL EXPERIENCE UNITED STATES ARMY RESERVE, Decatur, Georgia 200-soldier Army Reserve unit charged with overseeing training, personnel review s, and audits of other southeast regional Army Reserve units. Personnel Management Supervisor / Master Sergeant Ran a 30-member team to direct the review of all personnel records across each e nlisted unit for promotion/reduction decisions. Played a key role on the quarter ly "promotion board" as a liaison with soldiers through the promotion review pro cess. Led an ongoing, region-wide training program on adhering to military regul ations to prepare soldiers for active duty and other future assignments. *Progressively promoted to attain the 8th highest enlisted rank of Master Sergea nt with frequent acknowledgements for exceptional performance and for contributi ng to soldier morale through robust training programs. *Spearheaded all aspects of the demobilization of 120 enlisted men during Operat ion Desert Storm. *Selected to lead a 10-member advisory team to consult with other Reserve units around the region on personnel management issues and audit practices. PROFESSIONAL AFFILIATIONS * Big Brothers/Big Sisters Atlanta * United Way * Mentoring Program * Toys for T ots EDUCATION Master of Business Management Regis University, Denver, Colorado
Bachelor of Arts in Business Administration Saint Leo University, Saint Leo, Florida Certificate in Project Management for IS & IT Professionals Villanova University, Villanova, Pennsylvania
