Operations Manager or Operations Services Manager or Operations
Operations Manager, Operations Services Manager, Operations Supervisor, Operations Services Supervisor with 20 years experience looking for a Middle Management position.
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119 Lincoln Street Montclair, NJ 07042 (973) 744-3727 [email protected] James Firebrace Summary: A seasoned Administrative and Operations professional highly committed to and with a proven track record of leadership in the areas of customer service , employee development and cost containment in both field and home office enviro nments. Broad bases experience in: Budget and Expense Control Employee Relation Management Work Flow Analysis Facilities Planning Office Automation Policy Development Presentations Training and Development Professional Experience: AIG Insurance New York (Commercial Lines) 2006 to Present
Risk Management Assistant Operations Manager Monitor compliance to agreed Risk Management and corporate service standards for Global Risk Management. Liaise with Regions, Profit Centers and Service Center to ensure service standar ds are maintained and updated to improve compliance. Act as principle Risk Management contact for all Multinational Account Service i ssues. Liaise with American International Underwriter offices on all US underlyers for AIU produced Risk Management programs to ensure accounts are processed to standa rd. Aon Insurance Services 1999 - 2006 (Personal Lines)
Operations Services Manager Manage large volumes of AICPA Life Insurance Policies for Certified Public Accou ntants. Assist in restructuring of work processing; prepare monthly quality analysis rep orts on team productivity. Manage, train, and support up to 10 technical processor in the processing of new and renewal business applications. Successfully implemented a policy imaging system, (Gauss) which created a paperl ess work environment. Integral member of management team involved in rewriting operations processing s ystem to enhance productivity. Travelers Property Casualty 1998 - 1999 Underwriting Support Manager: Directs and manages Underwriting Support activities to meet production goals.
Assures compliance and performance standards are achieved. Establishes and maintains positive and productive relationship with local manage ment team. Provide feedback to assess operations performance and identify / resolve issues / problems. Participates in the development of tactical business planning and mo nitoring activities designed to support Marketing / Underwriting decisions. Implements and ensures effective utilization of operational and policy service s trategies, policies, workflow processes and standards. Crum & Forster Insurance, New York, NY (Professional Lines, E&O, D&O) 1982 - 1998 Operations Supervisor Responsible for the day to day operations of the company. Develop and monitored procedures for various service units consisting of a staff of twenty employees. Responsible for staffing, performance evaluations, progressive discipline, prepa ration of department budget. Successfully implemented a new policy rating system (Generate) as well as a new policy tracking system for files (Policy Management Database). Accomplishments: Coordinated the relocation of 150 employees to a new office location. Designed and set up a new filing system for our Central Records Department. Formulated work flow procedures, established processing standards and monitored results, increasing service proficiency by 25%
Education: William Paterson University of New Jersey Bachelor of Science Degree Criminal Justice Administration Interest: References: USTA Tennis Captain Furnished Upon Request
Risk Management Assistant Operations Manager Monitor compliance to agreed Risk Management and corporate service standards for Global Risk Management. Liaise with Regions, Profit Centers and Service Center to ensure service standar ds are maintained and updated to improve compliance. Act as principle Risk Management contact for all Multinational Account Service i ssues. Liaise with American International Underwriter offices on all US underlyers for AIU produced Risk Management programs to ensure accounts are processed to standa rd. Aon Insurance Services 1999 - 2006 (Personal Lines)
Operations Services Manager Manage large volumes of AICPA Life Insurance Policies for Certified Public Accou ntants. Assist in restructuring of work processing; prepare monthly quality analysis rep orts on team productivity. Manage, train, and support up to 10 technical processor in the processing of new and renewal business applications. Successfully implemented a policy imaging system, (Gauss) which created a paperl ess work environment. Integral member of management team involved in rewriting operations processing s ystem to enhance productivity. Travelers Property Casualty 1998 - 1999 Underwriting Support Manager: Directs and manages Underwriting Support activities to meet production goals.
Assures compliance and performance standards are achieved. Establishes and maintains positive and productive relationship with local manage ment team. Provide feedback to assess operations performance and identify / resolve issues / problems. Participates in the development of tactical business planning and mo nitoring activities designed to support Marketing / Underwriting decisions. Implements and ensures effective utilization of operational and policy service s trategies, policies, workflow processes and standards. Crum & Forster Insurance, New York, NY (Professional Lines, E&O, D&O) 1982 - 1998 Operations Supervisor Responsible for the day to day operations of the company. Develop and monitored procedures for various service units consisting of a staff of twenty employees. Responsible for staffing, performance evaluations, progressive discipline, prepa ration of department budget. Successfully implemented a new policy rating system (Generate) as well as a new policy tracking system for files (Policy Management Database). Accomplishments: Coordinated the relocation of 150 employees to a new office location. Designed and set up a new filing system for our Central Records Department. Formulated work flow procedures, established processing standards and monitored results, increasing service proficiency by 25%
Education: William Paterson University of New Jersey Bachelor of Science Degree Criminal Justice Administration Interest: References: USTA Tennis Captain Furnished Upon Request
