Operations Manager or Production Manager or Customer Service Man

Rhoda Cherry 5352 Marietta Ave. Garden Grove, CA 92845 (310) 721-5469 / [email protected] SUMMARY: Highly effective operations manager with an expertise in Advertising, C ustomer and Sales Service, Creative Development and Project Management. Proven track record of improving productivity, enhancing profits and developing powerfu l teams through the ability to manage and motivate large and diverse groups of i ndividuals. OTHER ATTRIBUTES: * Personnel Management * Forecasting * Performance Improvement Evaluations * Team Player/Team Builder with a Positive Attitude * Strong Initiative and Decision Making Skills * Ability to Work Expediently and Accurately Under Pressure * Excellent Interpersonal and Communication Skills * PC Literate * Microsoft Office Word, Excel, PowerPoint, Outlook CAREER HISTORY: Production Manager, United Yellow Pages - Garden Grove, CA May 1994 - July 2010 Member of the Executive Team reporting directly to the CEO; Consecutively promo ted from Customer Service and Collections Agent to Operations Production Manager over 16 year history with the company. Began career in Customer Service and De bt Recovery and was promoted in 1999 to Operations Manager of our CMR/Multi-Medi a agency where my responsibilities included managing reporting of $8m in sales r evenue; processed sales orders with multiple media vendors, as well as verify th e accuracy of the orders placed; Processed accounts receivables and payables; Co mmunicated with sales agents, clients, publishers and media vendors in assisting with the success of the media campaign. Promoted in 2003 to Production Manager with 35 employees, across 4 departmental disciplines: Order Processing, Graphics , Sales Support, and Quality Control; Responsible for the all production and mar keting calendar deadlines and drove those activities throughout the organization ; Created and wrote the organizations marketing programs; Prepared major sales p resentations and proposals to key accounts; Approved all pricing deviations for sales and promotional campaigns; Responsible for the productivity and quality of the organizational workflow from quality assurance, processing of sales orders, graphics, proofing, and pagination to output of the final product to the printe r. Must forecast staffing and workflow for future production, paying close atten tion to sales campaign dates and print deadlines. Must manage and increase produ ctivity by implementing the most efficient procedures by way of motivation, trai ning, software and vendor services. Make decisions and resolve problems on a dai ly basis. AWARDS/ACCOMPLISHMENTS: * Manager of the Year Award Winner - Four Consecutive Years * Presidents Club Award Winner - 8 Consecutive Years * Commitment To Excellence Award Winner - First Year Inductee Data Processing Representative, Directors Mortgage Loan Corporation - Riverside, CA March 1992 - April 1994 Responsibilities included the management and distribution of all Production Repo rts for the corporate office and 135 branch offices nationwide; data entry and m anagement of the Home Mortgage Disclosure Act (HMDA) report; handled telephone c alls and written requests from branches relating to additions, changes and corre ctions to loan information.

Enrollment Counselor, Pacificare Health Systems, Inc. - Cypress, CA April 1989 - December 1990 Responsible for educating Senior Citizens that applied for the Senior Health Pla n, Secure Horizons, on the rules and regulations of belonging to an HMO, to ensu re their understanding of the health plan; Examined applications and paperwork f or eligibility requirements; processed paperwork on accepted memberships; some m edical billing; filing; heavy telephones; typing and data entry. Front / Back Office Clerical, Westminster Medical Group - Westminster, CA July 1987 - April 1989 Duties included registering new patients, insurance verification, setting appoin tments, filing, providing updated appointment schedule to back office nurses. R esponsible for applying priority procedures to patients by level emergency codes (code blue, red, etc). As well as determining life threatening to non-threaten ing conditions. EDUCATION: Marina High School, Diploma REFERENCES: http://www.linkedin.com/pub/rhoda-buffy-cherry/10/298/12a Additional references available upon request PERSONAL INTERESTS: Hobbies: Traveling, Softball, Running, Dancing, Museums