Operations Manager or Program Manager or Director
Content
LEO PINSON 530 3rd Street NE Washington, D.C. 20002 202.422.2102 E-mail: [email protected]
QUALIFICATIONS SUMMARY I am a senior manager with over 15 years of increasingly complex management resp onsibility within the federal, local government, and private sectors. Employing proven communication, written, and organizational skills, I have prioritized mul tiple competing initiatives, motivated staff, exercised strategic, risk, and log istical acumen, while building consensus and follow-through across organizations to ensure desirable outcomes. Most importantly, I utilize an abundance of good sense in solving complex problems, giving clear directions, and overcoming obsta cles to success. EXPERIENCE: Deputy Program/Tasking Manager - Abacus Technology Corporation, Chevy Chase, MD. February 2010 to present. * Serve as resource tasking and deputy program manager supervising a 78-member t eam of subject matter experts to ensure the efficient operation of, and oversee the scheduling and prioritization of all projects and work tasks performed on a $66 million federal government agency contract. * Oversee all IT department operational planning and projects, and organize and negotiate the allocation of IT resources. * Monitor the progress of the deployment, monitoring, maintenance, development, upgrades, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware. * Work with stakeholders to define business and systems requirements for new tec hnology implementations. * Oversee the development and implementation of all functional policies and proc edures, including those for network architecture, standards, and service provisi oning. * Assist in the development of business case justifications and cost/benefit ana lyses for IT spending and initiatives. Operations Manager - SAVVIS Communications, Inc., Sterling, VA. December 2004 to January 2010. * Provided on-site project management and operational oversight, using PMI stand ards and tools on a $12 million contract with a large federal government agency. * Managed the daily operations, coordination and scheduling of technology contra ctors for Internet web hosting, infrastructure installations, firmware and softw are upgrades, database changes, and network connectivity for over 200 developmen t, test and production environment Unix, Windows and Linux servers, located in t hree datacenters. * Coordinated and assisted the client with requirements gathering, business proc ess improvements, quality assurance, task completions and reporting, resulting i n the success of over 350 major technology implementations. * Created and oversaw the implementation of standard operating procedures (SOPs) and ensured adherence to SOPs and contract service level agreements. * Served as liaison between SAVVIS, third party vendors, and several federal int erdepartmental business line organizations, resulting in effective cross-team co mmunications. * Assigned and guided the completion of daily tasks and long-term projects for a 30-member professional services network, security, UNIX (Solaris), Linux (Red H
at), Windows, VMWare, and EMC engineering team. * Coordinated the deployment of application code into the development, test, and production environment, in addition to interfacing with database administrators for SQL, Oracle, JBoss, and MySQL migrations and break-fixes. * Assisted business units in utilizing security tools to prevent security breach es, participated in desktop exercises for disaster recovery, and ensured complia nce and documentation were created and actively maintained for federal complianc e. * Represented SAVVIS on the configuration change board to ensure that changes we re properly tested, pre-coordinated, and implemented without conflicts. * Prepared monthly reports of project completions and significant accomplishment s, and incident reports for break-fixes and other unscheduled events. Management Consultant - Building Blocks Consulting, Washington, D.C. October 200 3 to April 2005. * Provided project and operations management, business process improvements, com munity engagement, training, meeting facilitation, and team building services to government agencies, private sector companies, and community-based organization s. Senior Manager - Executive Office of the Mayor, District of Columbia Government, Washington, D.C. September 2000 to September 2003. * Served as senior manager and Neighborhood Services Coordinator responsible for project management and coordinating the work of 15 city agencies, and the U.S. Attorneys Office, to improve and stabilize transitioning neighborhoods. * Responsible for the demolition of over 12 nuisance properties, the securing of dozens of vacant residential and commercial properties, the installation of str eetlights, public utilities, trees, traffic signs and signals, and the renovatio n and new construction of public spaces. * Acted as the representative and principal problem solver for the Executive Off ice and neighborhood stakeholders, community-based organizations, local press, d evelopment corporations, elected officials, and residents. * Developed strategic project plans to alleviate persistent problems, including open-air drug markets and illegal businesses, resulting in monetary fines, the a lleviation of dangerous conditions, and several criminal prosecutions. * Formulated community building actions to implement in District neighborhoods, assigned and coordinated agency actions, organized residents, and helped to reso lve citizen concerns. * Interacted with city agencies and executive level management to institute poli cy and procedural changes to increase operational "best practices" for city agen cies. * Coordinated with planning, economic development, and community development age ncies to attract new businesses, create new housing opportunities, and stabilize transitioning neighborhoods and schools. Senior Project Manager - Digex, Laurel, Maryland. April 2000 to September 2000. * Coordinated all planning and technical functionality of Internet web sites, in cluding domain registration, hardware and software deployments, and data backups . * Served as the primary liaison between corporate client and Digex technical dep artments. * Communicated client requirements, design specifications, and concerns with int ernal departments. * Identified technical problems and service issues, and resolved client issues t o ensure quality, on-time delivery of their managed web site(s). Project Manager - Fannie Mae, Washington, D.C. March 1998 to April 2000.
* Provided project management for software development and database system creat ions resulting in successful implementations. * Coordinated project initiatives and deliverables with a host of development, n etwork systems, and upper management staff. * Communicated and coordinated important issues and progress plans for all softw are releases. * Managed system and acceptance test environments of the product development lif e cycle, and provided high-level planning for software upgrades, system updates, and product migrations of flagship mortgage loan origination software applicati ons. EDUCATION & CREDENTIALS: Michigan State University, East Lansing, Michigan. Master of Arts in Intercultur al Communication-Urban Studies. The Ohio State University, Columbus, Ohio. Bachelor of Arts in Telecommunication Services Management. Information Technology Infrastructure Library (ITIL) - Foundation Certification SECURITY CLEARANCE: Active - MBI Confidential COMPUTER & SOFTWARE SKILLS: Microsoft Project, Microsoft Word, Microsoft Access, Mac Write II, Microsoft Exc el, Microsoft PowerPoint, Microsoft Outlook, WordPerfect, Windows XP, Windows NT , Macintosh OS X, Filemaker Pro, Lotus 1-2-3, Lotus Notes, Project KickStart, Re medy, Adobe Dreamweaver 2, Visio, Clarify, Unix, Siebel 6 and 7, Paint Shop Pro 7, Journyx, SharePoint, Vantive, HEAT, and EMC Documentum. AWARDS & ACTIVITIES: Metropolitan Police Department Reserve Officer of the Year Meritorious Service Commendation, U.S. Attorney's Office for the District of Col umbia Appreciation Proclamation from the District of Columbia City Council Field Training Officer, Metropolitan Police Department Reserve Corps Recipient of Chief of Police Special Awards, District of Columbia Metropolitan P olice Department
QUALIFICATIONS SUMMARY I am a senior manager with over 15 years of increasingly complex management resp onsibility within the federal, local government, and private sectors. Employing proven communication, written, and organizational skills, I have prioritized mul tiple competing initiatives, motivated staff, exercised strategic, risk, and log istical acumen, while building consensus and follow-through across organizations to ensure desirable outcomes. Most importantly, I utilize an abundance of good sense in solving complex problems, giving clear directions, and overcoming obsta cles to success. EXPERIENCE: Deputy Program/Tasking Manager - Abacus Technology Corporation, Chevy Chase, MD. February 2010 to present. * Serve as resource tasking and deputy program manager supervising a 78-member t eam of subject matter experts to ensure the efficient operation of, and oversee the scheduling and prioritization of all projects and work tasks performed on a $66 million federal government agency contract. * Oversee all IT department operational planning and projects, and organize and negotiate the allocation of IT resources. * Monitor the progress of the deployment, monitoring, maintenance, development, upgrades, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware. * Work with stakeholders to define business and systems requirements for new tec hnology implementations. * Oversee the development and implementation of all functional policies and proc edures, including those for network architecture, standards, and service provisi oning. * Assist in the development of business case justifications and cost/benefit ana lyses for IT spending and initiatives. Operations Manager - SAVVIS Communications, Inc., Sterling, VA. December 2004 to January 2010. * Provided on-site project management and operational oversight, using PMI stand ards and tools on a $12 million contract with a large federal government agency. * Managed the daily operations, coordination and scheduling of technology contra ctors for Internet web hosting, infrastructure installations, firmware and softw are upgrades, database changes, and network connectivity for over 200 developmen t, test and production environment Unix, Windows and Linux servers, located in t hree datacenters. * Coordinated and assisted the client with requirements gathering, business proc ess improvements, quality assurance, task completions and reporting, resulting i n the success of over 350 major technology implementations. * Created and oversaw the implementation of standard operating procedures (SOPs) and ensured adherence to SOPs and contract service level agreements. * Served as liaison between SAVVIS, third party vendors, and several federal int erdepartmental business line organizations, resulting in effective cross-team co mmunications. * Assigned and guided the completion of daily tasks and long-term projects for a 30-member professional services network, security, UNIX (Solaris), Linux (Red H
at), Windows, VMWare, and EMC engineering team. * Coordinated the deployment of application code into the development, test, and production environment, in addition to interfacing with database administrators for SQL, Oracle, JBoss, and MySQL migrations and break-fixes. * Assisted business units in utilizing security tools to prevent security breach es, participated in desktop exercises for disaster recovery, and ensured complia nce and documentation were created and actively maintained for federal complianc e. * Represented SAVVIS on the configuration change board to ensure that changes we re properly tested, pre-coordinated, and implemented without conflicts. * Prepared monthly reports of project completions and significant accomplishment s, and incident reports for break-fixes and other unscheduled events. Management Consultant - Building Blocks Consulting, Washington, D.C. October 200 3 to April 2005. * Provided project and operations management, business process improvements, com munity engagement, training, meeting facilitation, and team building services to government agencies, private sector companies, and community-based organization s. Senior Manager - Executive Office of the Mayor, District of Columbia Government, Washington, D.C. September 2000 to September 2003. * Served as senior manager and Neighborhood Services Coordinator responsible for project management and coordinating the work of 15 city agencies, and the U.S. Attorneys Office, to improve and stabilize transitioning neighborhoods. * Responsible for the demolition of over 12 nuisance properties, the securing of dozens of vacant residential and commercial properties, the installation of str eetlights, public utilities, trees, traffic signs and signals, and the renovatio n and new construction of public spaces. * Acted as the representative and principal problem solver for the Executive Off ice and neighborhood stakeholders, community-based organizations, local press, d evelopment corporations, elected officials, and residents. * Developed strategic project plans to alleviate persistent problems, including open-air drug markets and illegal businesses, resulting in monetary fines, the a lleviation of dangerous conditions, and several criminal prosecutions. * Formulated community building actions to implement in District neighborhoods, assigned and coordinated agency actions, organized residents, and helped to reso lve citizen concerns. * Interacted with city agencies and executive level management to institute poli cy and procedural changes to increase operational "best practices" for city agen cies. * Coordinated with planning, economic development, and community development age ncies to attract new businesses, create new housing opportunities, and stabilize transitioning neighborhoods and schools. Senior Project Manager - Digex, Laurel, Maryland. April 2000 to September 2000. * Coordinated all planning and technical functionality of Internet web sites, in cluding domain registration, hardware and software deployments, and data backups . * Served as the primary liaison between corporate client and Digex technical dep artments. * Communicated client requirements, design specifications, and concerns with int ernal departments. * Identified technical problems and service issues, and resolved client issues t o ensure quality, on-time delivery of their managed web site(s). Project Manager - Fannie Mae, Washington, D.C. March 1998 to April 2000.
* Provided project management for software development and database system creat ions resulting in successful implementations. * Coordinated project initiatives and deliverables with a host of development, n etwork systems, and upper management staff. * Communicated and coordinated important issues and progress plans for all softw are releases. * Managed system and acceptance test environments of the product development lif e cycle, and provided high-level planning for software upgrades, system updates, and product migrations of flagship mortgage loan origination software applicati ons. EDUCATION & CREDENTIALS: Michigan State University, East Lansing, Michigan. Master of Arts in Intercultur al Communication-Urban Studies. The Ohio State University, Columbus, Ohio. Bachelor of Arts in Telecommunication Services Management. Information Technology Infrastructure Library (ITIL) - Foundation Certification SECURITY CLEARANCE: Active - MBI Confidential COMPUTER & SOFTWARE SKILLS: Microsoft Project, Microsoft Word, Microsoft Access, Mac Write II, Microsoft Exc el, Microsoft PowerPoint, Microsoft Outlook, WordPerfect, Windows XP, Windows NT , Macintosh OS X, Filemaker Pro, Lotus 1-2-3, Lotus Notes, Project KickStart, Re medy, Adobe Dreamweaver 2, Visio, Clarify, Unix, Siebel 6 and 7, Paint Shop Pro 7, Journyx, SharePoint, Vantive, HEAT, and EMC Documentum. AWARDS & ACTIVITIES: Metropolitan Police Department Reserve Officer of the Year Meritorious Service Commendation, U.S. Attorney's Office for the District of Col umbia Appreciation Proclamation from the District of Columbia City Council Field Training Officer, Metropolitan Police Department Reserve Corps Recipient of Chief of Police Special Awards, District of Columbia Metropolitan P olice Department
