Operations Manager or Project Manager or Fulfillment Manager or

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PATRICIA MORALES LEDBETTER 6 Quarry Rock Road Redding, CT 06896 203-685-1202 [email protected] OPERATIONS MANAGER / PROJECT MANAGER Process Improvement / Project Management Sales & Operations Planning / Cost Control Product Introductions / Order Management Outsourcing / Consolidations / Turnarounds Skilled in visualizing the broad scope of operations, I have been instrumental in helping organizations successfully achieve significant transitions such as operational turnarounds and new product launches. I have led numerous initiatives that improved efficiency, reduced costs and increased profitability for small to large companies worldwide. My expertise spans all aspects of supply chain, including sourcing, sales and operations planning, customer strategy, fulfillment and distribution. I have a robust background, which encompasses a wide variety of dynamic, competitive and sometimes regulated industries. Major strengths include: - Creating innovative, structured solutions to ill-defined operational problems - Leading and facilitating highly productive cross-functional teams to complete largescale projects - Acting as a liaison between organizations to ensure effective collaboration and communication - Delving into the technical specifications of a project to understand operational implications I earned both my M.S. and B.S. in Industrial and Management Engineering from Rensselaer Polytechnic Institute. I am described as an analytical, resourceful problem solver with exceptional project coordination skills. CAREER HISTORY General Manager / Owner, Renovation Designs, 2002 to present. Hold full P&L responsibility for a residential renovation design firm. Oversee daily business operations. Generate and consult with clients. Create design solutions to meet client needs, ensure project budgets are maintained. Manage client relations and

communication. Senior Manager, A.T. Kearney, 1997 to 1999. A $900M global management consulting firm. Promoted to Principal. Acted as operational expert on contracts worldwide. Led and supported projects to develop initiatives in areas such as organizational design, operations planning and post-merger integration. Managed teams up to ten. Manager - Operations Management Practice, Arthur D. Little, 1993 to 1997. A $240M global management consulting organization. Promoted from Consultant, Supply Chain Management Practice. Specialized in supply chain and logistics reengineering for many Fortune 500 clients. Led cross-company teams of up to ten. Earlier: Senior Associate, IBM. A $99B global computer systems design company. Promoted from Associate Engineer. As an internal consultant and engineer, identified opportunities for organizations to improve operations, defined system requirements and implemented redesign solutions. Facilitated teams of up to five.

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