Operations Manager or Relationship Manager or Credit Manager or

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SUMMARY Results-focused professional with a strong background in business development, o perations management and analysis. Strengths include excellent communication an d interpersonal skills, process improvement and change management in a rapid gro wth environment. Key competencies include: Relationship Building Team Building and Retention Strategic Planning Vendor Sourcing and Negotiating Customer Conflict Resolution Risk Management PROFESSIONAL EXPERIENCE FIVE POINT CAPITAL, San Diego, CA 2005-present Privately held company named by Inc. as one of the country's fastest growing pri vate companies for three consecutive years; provides B2B financing with a focus on equipment leasing, merchant cash advance and credit card processing. Operations Manager - Electronic Payment and Processing Division, 2010 Developed the merchant services channel with an emphasis on product rollout, int ernal training and implementation. * Oversaw merchant account implementation. * Created a passive revenue stream of $800K by converting electronic payment pro cessing and designed work flow to integrate with existing cash advance partners. * Expanded merchant solutions with ACH processing, check processing, gift and lo yalty card programs, micro-ticket equipment leasing programs. * Managed residual reporting and merchant portfolio, including attrition rates, client service matters and profitability per customer. Operations Manager - New Business Initiatives, 2008-2010 Managed the integration of new business channels into the company's existing bus iness model resulting in operational efficiencies. * Launched two distinct product channels: Merchant Cash Advance Division and the Electronic Payment and Processing Division. * Revised broker agreements, wrote service level agreements and built standard o perating procedures for all new alternative strategic partnerships. * Identified opportunities for growth and established relationships to align wit h current company vision and long term planning goals. * Attended regional and national trade shows to widen company exposure in indust ry. * Integrated CRM to enhance sales work flow and initiated a paperless work envir onment. Operations Supervisor - Leasing Division, 2007 Managed credit analysis, funding disbursement, insurance coverage and lease docu mentation functions. Developed new relationships with funding sources. * Restructured departments into teams, which eliminated siloed work efforts, red uced error rate from 13% to 4% and reduced funding cycle from 15 days to 6 days. * Developed content for Policies & Procedures Manual and internal training mater ials that promoted a broader understanding of company products. * Formulated expectation metrics and key performance indicators for the operatio n's role profiles, which reduced turn over and stimulated employee morale.

* Monitored progress of new internet marketing campaign through lead generation and pay per click; communicated results to key contacts in other departments. Credit Supervisor, 2006-2007 Managed credit department, maintained optimal sales while controlling approval r ates, bad debt and credit policy. * Prepared weekly portfolio, volume and personnel reports. * Collaborated with IT department to implement automation, streamlining internal process for operations and sales functions. * Managed and coached a team of 17 credit analysts. * Coordinated, resolved and responded to consumer letters ensuring company compl iance with Regulation B - Equal Credit Opportunity Act, while measurably improvi ng customer satisfaction.

EDUCATION / TRAINING San Diego State University, San Diego, CA Training in Management and Personal Development through professional management organizations Volunteer Involvement Make a Wish: Member since 2009, Make a Wish 3C Committee 2010, Wish Granter 2009 Irish Congress: Member since 2008 Hopscotch: Member since 2006, Fundraising Coordinator 2006-2008

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