Partner Manager or Vendor Manager or Project Manager or Program

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MATTHIAS R. MILLER 4088 Patterson Ave. Oakland, CA 94619 [email protected]

CORE EXPERTISE Wireless & Telecomm Markets |Partner Management |Relationship Building |Project Management Account Management |Business Development | Channel Development | Executive Commu nications Market Assessment | Copy Writing & Documentation | |Domestic & International Sal es PROFILE Seasoned professional with over 15 years experience in Business Development, Ac count Management and Partner Relations. Broad expertise in wireless and telecom industries. Proven ability to build relationships across companies and organiza tions. Track record of successfully delivering complex technology projects. Well -honed presentation and negotiation skills. Award-winning writer/editor skilled in creative, sales, marketing and technical copy. Successful in both start up an d corporate environments. PROFESSIONAL EXPERIENCE: IBM, San Francisco, CA Sprint IT Partner Manager for Virgin Mobile

July 2008-May 2010

Retained by IBM to manage the relationship with Sprint following the outsourcing of the Virgin Mobile IT Department to IBM with the primary goal of providing op erational continuity stability during the transition * Served as an escalation point to IBM and Sprint for all issues across the comp anies * Led key transition projects; IBM Data Center Migration, Billing and Reconcilia tion, Rating Platform Integration, QA Testing, Customer Care, Operations * Ran all inter-company checkpoints; Network Development, Long Distance, Executi ve Updates * Ran quarterly Sprint/IBM/Virgin Mobile Operations Review; site planning, agend a, attendees, presentations, issues, action items, minutes and follow up meeting s * Captured all action items between the Companies and drove them to successful c ompletion Virgin Mobile USA, Walnut Creek, CA Program Manager, Sprint Relationship

July 2004-June 2008

Responsible for the operational relationship between Sprint and Virgin Mobile ac ross departments and levels. Oversaw multiple project teams to effectively deliv er technology initiatives between the Companies * Managed complex, multi company initiatives by building strong relationships wi th project managers, technology teams and executives * Tracked and communicated system changes at Sprint that had impact to Virgin Mo bile uptime and availability; code releases, number pool changes, network and sw itch upgrades * Facilitated the successful integration of key technology projects; SMS Upgrade s, Billing Platform Upgrades, Web Services Implementation, ISCP Upgrades and Ho liday Peak Load Testing * Provided clear and effective status updates to stakeholders across organizatio ns and companies * Assured timely escalations to Virgin Mobile and Sprint executives, enabling cr

itical projects remained on schedule and were successfully completed * Managed contracts and work orders between Sprint and Virgin Mobile; led approv al reviews between stake holders in Finance, Legal and IT

IO Informatics, Inc., Emeryville, CA Director of Business Development

October 2002-June 2004

Built the business development function for IO Informatics, a startup with revol utionary data analysis and integration products designed t meet the needs of to p tier academic institutions, biotech companies and national government labs. Re ported directly to CEO * Co authored business plan including multiple business models, ROI, segment ana lysis * Oversaw creation of marketing kits; web content, press releases, presentation s * Created demonstrations and sold products to top Trained and supported sales ag ents and international OEMs * Represented company at national tradeshows * Managed and maintained relationships of all key customers and partners * Led ongoing testing of software releases, identifying bugs and providing usabi lity feedback to engineering team hereUare Communications, Inc. - San Jose, CA Senior Manager Channel Development August 2000 - August 2002 Led the growth of market penetration for hereUare, a Wi-Fi Roaming and Settlemen t startup. Reported directly to VP of Channel Development. * Identified and researched vertical industry segments * Prospected, presented, negotiated and signed 23 network operator partners to W i-Fi location contracts resulting in deployment of over 1,000 wireless locations nationwide * Represented company at national tradeshows * Sold direct to retail chains and location owners during pilot and carrier phas es * Recruited, trained and managed national network of Wi-Fi sales agents * Made key contributions to the business plan; multiple business models, ROI, sa les and marketing positions * Maintained national Wi-Fi partner network; responsible for telecommunication carrier relationships, including Sprint, Southwestern Bell, and Level 3 Communic ations * Co-authored sales materials, including press releases and web content * Evangelized company position with analysts and reporters at industry tradeshow s J2 Global Communications, Hollywood and San Francisco, CA Market Development Manager January 2000 - August 2000 Owned multiple integration projects for J2 Global, a web-based telephony and fax applications provider. Reported directly to VP of Business Development. * Implemented standard tracking and project management by migrating all company activities to MS Project * Led tri-weekly SWAT meetings during company's re-brand and re-launch of their core products * Led team responsible the launch of new sales and product websites; content and layout.

* Led transition team responsible for sales, marketing and QA integration of Tim eShift's telecommunication technology to J2's sales and product websites * Wrote QA test plans for new and revamped products; prospected and hired new QA manager and test team * Functioned as "hit man" for crisis management in sales, marketing, business de velopment and quality assurance TimeShift, Inc. - San Francisco, CA Marketing Manager 1998-2000 Recruited by TimeShift, a Start up offering Internet transaction network with we b-based conference calling, to evangelize their product offering. Reported direc tly to VP of Business Development * Positioned Internet Startup for acquisition by J2 Global Communications. Resea rched and co-wrote business and marketing plan that secured four million in fund ing from Mohr, Davidow Ventures and Nokia Ventures * Presented TimeShift's proprietary network technology at national telecom and c omputer telephony tradeshows * Authored documentation in support of engineering, marketing, website and custo mer support * Managed partner relationships with Qwest and Netscape InterContinental Exchange, Alamo CA Director of International Sales and Marketing

1996-1998

Grew ICX, an international telecommunication carrier startup to $1M revenue per month during the first year, paving the way for acquisition by WorldPort. Respon sible for prospecting, negotiating, signing, training and supporting 35 internat ional master affiliate organizations in 20 countries. * Negotiated prices and class of service/routes from multiple wholesale carriers , managed carrier relationships with AT&T, Sprint, MCI, and multiple second tier providers * Led key projects; direct access call re-origination via leased lines in Japan and Germany, debit callback in Lebanon, and call centers in Thailand, Indonesia, Panama and Netherlands Antilles * Responsible for distribution channel acquisition, contract negotiations, whole sale rate negotiations, carrier routing, product and sales training/support, wir e transfers Resource Communications, Dublin and Los Angeles, CA International Sales Manager 1994 - 1996 Managed 70 telecommunications sub-affiliates in 30 countries for Resource Commun ications, the first and largest master affiliate of MTC Telemanagement Corporati on * Doubled International sales, enabling the creation of InterContinental Exchang e * Supported marketing and advertising, affiliate acquisition, contract negotiati ons, carrier relationships, policies, training and ongoing support * Co-authored the sales and marketing manual used to train over 100 domestic and international master affiliates Marin Telemanagement Corporation, Novato, CA Sales Agent 1992 - 1994 Sold and managed MTC's domestic and international voice, data, Telemanagement an d shipping products. Client billing total exceeded $500,000 per month * Maintained clients' CLEC, RBOC and hardware accounts; Jon Douglas Realty, Doy le Dane & Bernbach, Suissa-Miller Advertising, Norman Lear's Act III Management, and the Los Angeles Clippers

Palisadian-Post, Los Angeles, CA - newspaper Sports Editor 1988-1994 Responsible for writing, editing, layout and photography. Won numerous state and national awards for news, features, commentary and layout. * Contributed humor pieces, political columns, staff editorials, restaurant, the ater and music reviews and a weekly gourmet column. * Provided free-lance coverage of the AVP Beach Volleyball Tour, Great Western F orum Volleyball, Los Angeles Lakers, Los Angeles Dodgers and international fishi ng expedition features and columns for the Western Boatman. EDUCATION The University of California at Irvine, Irvine, CA * Three years study towards double major Biology and Journalism * VP of Academic Affairs * Founded UCI's debate team * National award-winning writer and editor for New University * California Merit Scholar

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