PC Technician or Computer Support HelpDesk or IT computer suppor

LINDA KUSHNER 1556 Vandagriff Way * Corona, California 92883 (951) 520-0092 * [email protected] Computer Support HelpDesk Highly skilled information technology professional with over 15 years of custome r service experience. Extensive troubleshooting experience and versed in wide ra nge of data management techniques. Talented customer representative with intrica te knowledge of laptop/PC and laptop configuration. Versed in departmental manag ement/administration focused on cost savings and increased revenue production. I nnovative problem solver with broad knowledge of computer systems management. ________________________________________ Interpersonal Communication Executive * Data Management Director * Customer Serv ice Expert Troubleshooting Specialist * Programming Professional * Software Oper ations Manager ________________________________________ LINDA KUSHNER 1556 Vandagriff Way * Corona, California 92883 (951) 520-0092 * [email protected] INFORMATION TECHNOLOGY SUPPORT SPECIALIST Highly skilled information technology professional with over 15 years of custome r service experience. Extensive troubleshooting experience and versed in wide ra nge of data management techniques. Talented customer representative with intrica te knowledge of laptop/PC and laptop configuration. Versed in departmental manag ement/administration focused on cost savings and increased revenue production. I nnovative problem solver with broad knowledge of computer systems management. ________________________________________ Interpersonal Communication Executive * Data Management Director * Customer Serv ice Expert Troubleshooting Specialist * Programming Professional * Software Oper ations Manager ________________________________________ PROFESSIONAL EXPERIENCE RIVERSIDE COMMUNITY COLLEGE, Riverside, California * 2007-Present Community college educational institution with 3 regional campuses. Computer Technician: Manage daily helpdesk requests and provided customer servic e to students and faculty. Create comprehensive documentation of library process es and communicate effectively with multiple user groups within college communit y. Install and troubleshoot hardware/software throughout library facility. Provi de support for Information Technology staff on ongoing projects. Accomplishments: * Installed new computer hardware systems throughout the library facility. * Tested new technology compatibility on all new systems. MORENO VALLEY PUBLIC LIBRARY, Moreno Valley, California * 2005-2007 Public library with 4,000 square foot facility and 30 employees. EDUCATION Bachelor of Science-Business Administration with focus on Information System Man agement California State University-San Bernardino, San Bernardino, California

Associate of Arts-Business Administration and Computer Science Riverside Community College, Riverside, California Associate of Science-Dental Assistant Program Chaffey College, Rancho Cucamonga, California ADDITIONAL EDUCATION/QUALIFICATIONS Information System, Advanced Theory and Computer Applications, Program Logic Usi ng C++, Objects Java Programming, Objects and Introduction to Dreamweaver: Web C reation IOS Cisco Networking PROFESSIONAL AFFILIATIONS Computer Support, Helpdesk