Philip Weiss Resume

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Philip Weiss

303 Throop Ave Apt 2L
Brooklyn, NY 11206
(718) 730-0815
[email protected]

I'm a proactive self starter with a passion for the dynamic field of Information Technology. I have a strong
background in providing help desk and systems support for clients across diverse industries. Recognized
for my ability to coordinate special projects, remotely troubleshoot, expand infrastructure and translate
technical dialect into non-technical terms.
TECHNICAL QUALIFICATIONS:
Operating Systems: Windows Server 2003, 2008, 2012, XP, 7, Mac OS X, Linux
Software/Tools: Active Directory, Exchange, MS Office 2010, Norton Utilities, VSphere, VMWare, BES,
Maas 360, Websense, Sharepoint, SCCM, Mobile device support, Citrix, File and Print management
utilities
Networking: LAN/WAN, TCP/IP, FTP, VPN, DNS,
Languages: VB Script, Command Line, Powershell, SQL queries
Certifications: MCP, CompTia A+, Network +
PROFESSIONAL HISTORY:

06/14 – PRESENT

Outten & Golden
IT Systems Analyst
Systems support and engineering for 100 plus users law firm
Active Directory monitoring, maintenance
Group policy management
Windows Server 2008 & 2012 administration and support
Provide Network / Server Support
Provide on site and remote support for attorneys
Creating, management, monitoring and maintenance of Virtual Servers and
machines VMWare ESXi 5.5
Primary single point tech support person for all litigation and case management
Deploying updates to citrix images
Control security access for application software
VMWare vSphere & Dell EqualLogic SANs
Citrix XenDesktop
Mobile device support (Blackberries, Android, Apple and Windows phones)
MS Exchange 2010 Administration and Implementation
Manage accounts for Avaya Communications manager
iManage Document & Record Management System
Symantec Endpoint Protection Manager Implementation and Support

2/11 – 06/14

Kleinberg, Kaplan, Wolff & Cohen

IT Systems Analyst
System and Desktop Support for a 120 plus users law firm
Oversees the day to day operations of all servers on the Network, Windows
Servers, Exchange Administration, Remote Desktop (Terminal Server) and VPN

connectivity for remote users, Hummingbird Document Management System
Administration, WorkShare, InterTel Voice and Web Conferencing, Aruba
Wireless Network
Creating, management, monitoring and maintenance of Virtual Servers and
machines VMWare ESXi 4.1
Active Directory monitoring and maintenance
Windows Server 2008 & 2012 administration and support
Network monitoring using Websense, Postini Spam Filter, Active Experts Utility
Monitoring of Symantec Backup Exec 2010 of all servers and integrity checks
Built and Maintained Sharepoint Intranet
Management, maintenance and monitoring of server clusters
Management and maintenance of BES and Maas 360 for Blackberries, Iphones,
IPAD’s and Android devices
Responsible for network wide rollouts of virus definitions and updates via
Symantec Endpoint Protection
Management of mail archive using Symantec E-vault
Management of Symantec Endpoint Protection server
Desktop Support, Ghosting and re-imaging using Symantec Backup Exec
Worked closely with integrators for Open Text DM and Exchange 2010 upgrades
Documentation of issues and resolutions Help Desk Authority 9.1, inventory of
software library, licenses, maintenance and network equipment
11/09 – 1/11

Weitz & Luxenberg – New York, NY
HelpDesk Analyst
Supported & Maintained 400+ users on Windows 08&03 servers
Created & Maintained user & email accounts in Active Directory.
Supported & Maintained 100+ users on BES.
Single point of contact for all computer related issues within the firm.
Break Fix, Creating ghost images, setup & networking workstations,
print servers, managing & implementing numerous IT projects both on and
offsite.
Worked in a team of 4 who handled all day to day technical issues.

11/08 – 7/09

Cablevision Systems – Jericho, New York (contract)
Technical Support
Answering and troubleshooting calls remotely relating to technical problems with
PC's, Macintosh computers, Networking, and Email servers.
Desktop support of Windows 2003/XP/Vista and MS Office Suite
Troubleshoot Optimum Voice and Optimum Online.
Specialize in Network (RF Troubleshooting, email, DHCP Server, routers),
Systems (Hardware, Software, Operating Systems, New Technology) and
Communications.

03/08 – 11/08

Compliance Science - New York, NY
Product Support & IT Professional
Product Support & IT Professional
Providing client support + documentation for ASP web-based financial software.
Setup & networked workstations + laptops.
Supported & Maintained 10+ users on a Windows 2003 small business server.
Installed and tested hardware and software
Created high quality technical documentation for end users.

EDUCATION:
2005 - 2008
2004 - 2005

City College of New York - New York, NY
Bachelors of Science Psychology
Tompkins Cortland Community Dryden, NY
Associates Degree in Social Sciences
References are available upon request

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