Process Flow Map
Content
DPLI HO Process
CA firm Process
DPLI Branch Process
Process start at
every month end
1. Agent Detailed Report (Agents Details)
2. Service Delivery Report (Issued Policy Details)
3. List of Agent reported active by Agents contract team
at month end
4. Life Associate compensation policy for Monthly
Conveyance
5. To be shared by 2nd working after month end
Compute Agent Productivity - NoP and FPC after applying
relevant Product and Payment mode weightages (defined in
Policy) Vol - Currently LA 3900 approx, addition 200 per month
Compute each Agent Local
Conveyance Egibility using the
i) Productivity and eligibility grid
ii) vintage ( as defined in policy)
Submit the above computation to Finance operations for
validation
Finance to validate the
computation
Resolve queries raised by Finance team
and recomputed if required
Validation Recd from Finance team
DPLI FPA forward the Validated eligibility criteria to Branch
offices (Office heads / Branch Agency co-coordinators), LA to be
communicated by mail where e-mail id are avaialble and to CA
firm - Vol LA getting paid is 275
Query
Resoultion
Desk
CA firm acknowledge the eligibility recieved and update the
master data
Office heads / SM / Branch Agency co-coordinators communicate
the local conveyance eligibility to LA using various means - Phone
calls, On personal visits
LA to claim the Local Conveyance using the Prescribed format
(PRF) and submit the form along with the necessary documents
to Branch for onward remittance to CA firm.
Query
Resoultion
Desk
CA firm to console all the PRF recieved, publish a MIS with
eligiblle amount, PRF status - Recd / No , PRF - accepted /
Rejected along with reasons and payment details on a weekly
basis to Branch Agency Co-ordinators / DPLI - FPA / LA where the
e-mail id are available
CA Firm to file the rejected claim form
for DPLI review.
Update the MIS for the reason
CA firm to check the PRF for
1. Claim amount is less than or
equal to eligible amount for the
month
2. City wise daily limits (sheet
Metro classification and limits)
3. Documents like Driving Licence,
RC Book, etc
If Error,
If found OK,
Submit the claim form to
DPLI Finance operations
team with a summary and
payment amount
DPLI Finance team recheck
the claim form and
documents submitted, if
required
Return back the claim form to CA firm
indicating the reason for rejection
If claim has any
discrepancies
If found OK,
Decide on payment mode NEFT or Cheque
NEFT
Cheque
Finance to get the neccessary approval, advise bank
and recieve the confirmation
Finance to get the neccessary approval, advise bank
and recieve the printed cheque with details like LA
Details, Branch, and hand over the cheque to CA
firm
CA receive the cheque and update MIS for payment
details and courier cheques to DPLI branches along
with inimation by mail Vol - Cheque Mode is 90, and NEFT return is 5
No, NEFT bounces
NEFT is Successful
Branch co-ordinators receive the cheque and
update Branch data (Hand over register) and
issue acknowledgement to CA firm
CA firm recieves the acknowledgement and
update the master data
Yes,
No
LA collects the cheque in
stipulated time (15 days at
peresent)
Yes,
CA recieves the PoD details
and update the master data
Branch co-ordinators to dispatch
(courier) the cheque to LA and update
the PoD in handover register and mail
details to CA firm
Process End
Finance team shares the data with CA
Firm
CA firm desiminate the data to Branch
offices (Branch Co-ordinators) and
update the console MIS
Process End
Cheque is returned as
undelivered
No, (Cheque is delivered to LA)
Process End
Process Start with
LA request
LA Request for re-issuance of cheques because
of i) Cheques not banked ii) Spelling cheques iii)
Lost Cheques, etc to raise with Branch agency
cordinators
Branch co-ordinators to dispatch (courier) the cheque
back to CA Firm and update local records in case of
returned
All LA request are also forwarded to CA firm
Process Start with
LA request
LA Request for re-issuance of cheques because
of i) Cheques not banked ii) Spelling cheques iii)
Lost Cheques, etc to raise with Branch agency
cordinators
Query
Resoultion
Desk
Branch co-ordinators to dispatch (courier) the cheque
back to CA Firm and update local records in case of
returned
All LA request are also forwarded to CA firm
1. CA Firm to issue the acknowledgement to concern DPLI
Branch for cheques / LA Request
Request Require
reissue of
Cheque
Yes,
CA Firm to raise a advise to DPLI Finance
operation team for stop payment
CA firm recieves the intimation and update the
master data.
DPLI Finance team cancel the cheque,
raise stop payement. Send the
initimation of cancel cheques to CA firm
Process End
CA Firm to raise a advise to DPLI Finance
operation team to reissue the cheque and
attach the cheque, if enclosed by LA
Policy Extract from LA compensation policy
City Classifictaion and Daily limits
Tier 1
Metros
Hyderabad
Bangalore
Ahmedabad
NCR Region
Tier 2
State Capitals
Union Territory
Tier 3
Jamshedpur
Amritsar
Jalandhar
Ludhiana
Patiala
Surat
Rajkot
Baroda
Cuttack
Jodhpur
Jamnagar
Calicut
Ernakulam
Tier 4
Bathinda
Khanna
Moga
Hissar
Ambala
Ferozpur
Pathankot
Karnal
Batala
Hoshiarpur
Abohar
Barnala
Taran Taran
Nawanshahr
Gurdaspur
Sangrur
Anand
Gandhidham
Mehsana
Bhuj
Bharuch
Yamunanagar
Sirsa
Panipat
Rohtak
Kullu
Mandi
Solan
Tiruvalla
Kottayam
Kollam
Alwaye
Trichur
Palghat
Thodupuzha
Mansa
Muktsar
Sriganganagar
4
ot
ur
ran
ahr
ur
ham
agar
m
zha
nagar
Hired Vechicle - Actual Cost
Own Vechicle
Four Wheeler - Rs 7.5 / Km
Two Wheeler - Rs 4 / Km
Per Day maximum ceiling
Tier 1
Car
1,500
Bike
600
Tier 2
1,000
600
Tier 3
800
600
Tier 4
500
600
Toll, parking and other local charges at actuals
S.No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Note : Above activities are to be read and interpreted in alignment with process flow
Activities Outsourced / Scope proposed by DPLI
CA firm acknowledge the eligibility recieved and update the master data
CA firm to console all the PRF recieved, publish a MIS with eligiblle amount, PRF status - Recd / No , PRF accepted / Rejected along with reasons and payment details on a weekly basis to Branch Agency Co-ordinators /
DPLI - FPA / LA where the e-mail id are available
CA firm to check the PRF for
1. Claim amount is less than or equal to eligible amount for the month
2. City wise daily limits (sheet Metro classification and limits)
3. Documents like Driving Licence, RC Book, etc
Submit the claim form to DPLI Finance operations team with a summary and payment amount
CA Firm to file the rejected claim form for DPLI review.
Update the MIS for the reason
CA to receive back the claim form rejected by DPLI Finance team and update the reason for rejection in
database
CA firm desiminate the data of NEFT Transfer to Branch offices (Branch Co-ordinators) and update the console
MIS and LA where e-mail id is avaialble
CA receive the cheque and update MIS for payment details and courier cheques to DPLI branches along with
inimation by mail
CA firm recieves the acknowledgement from DPLI branches and update the master data
CA recieves the PoD details from DPLI Branches and update the master data
CA Firm to issue the acknowledgement to concern DPLI Branch for cheques / LA Request received
CA Firm to raise a advise to DPLI Finance operation team to reissue the cheque and attach the cheque, if
enclosed by LA
CA Firm to raise a advise to DPLI Finance operation team for stop payment
CA firm recieves the intimation / confirmation and update the master data.
Manage all queries regarding the process and respond to LA / DPLI Branch co-ordinators / Sales Team / DPLI
Finance team
ote : Above activities are to be read and interpreted in alignment with process flow
Scope proposed by Vendor
Remarks
CA firm Process
DPLI Branch Process
Process start at
every month end
1. Agent Detailed Report (Agents Details)
2. Service Delivery Report (Issued Policy Details)
3. List of Agent reported active by Agents contract team
at month end
4. Life Associate compensation policy for Monthly
Conveyance
5. To be shared by 2nd working after month end
Compute Agent Productivity - NoP and FPC after applying
relevant Product and Payment mode weightages (defined in
Policy) Vol - Currently LA 3900 approx, addition 200 per month
Compute each Agent Local
Conveyance Egibility using the
i) Productivity and eligibility grid
ii) vintage ( as defined in policy)
Submit the above computation to Finance operations for
validation
Finance to validate the
computation
Resolve queries raised by Finance team
and recomputed if required
Validation Recd from Finance team
DPLI FPA forward the Validated eligibility criteria to Branch
offices (Office heads / Branch Agency co-coordinators), LA to be
communicated by mail where e-mail id are avaialble and to CA
firm - Vol LA getting paid is 275
Query
Resoultion
Desk
CA firm acknowledge the eligibility recieved and update the
master data
Office heads / SM / Branch Agency co-coordinators communicate
the local conveyance eligibility to LA using various means - Phone
calls, On personal visits
LA to claim the Local Conveyance using the Prescribed format
(PRF) and submit the form along with the necessary documents
to Branch for onward remittance to CA firm.
Query
Resoultion
Desk
CA firm to console all the PRF recieved, publish a MIS with
eligiblle amount, PRF status - Recd / No , PRF - accepted /
Rejected along with reasons and payment details on a weekly
basis to Branch Agency Co-ordinators / DPLI - FPA / LA where the
e-mail id are available
CA Firm to file the rejected claim form
for DPLI review.
Update the MIS for the reason
CA firm to check the PRF for
1. Claim amount is less than or
equal to eligible amount for the
month
2. City wise daily limits (sheet
Metro classification and limits)
3. Documents like Driving Licence,
RC Book, etc
If Error,
If found OK,
Submit the claim form to
DPLI Finance operations
team with a summary and
payment amount
DPLI Finance team recheck
the claim form and
documents submitted, if
required
Return back the claim form to CA firm
indicating the reason for rejection
If claim has any
discrepancies
If found OK,
Decide on payment mode NEFT or Cheque
NEFT
Cheque
Finance to get the neccessary approval, advise bank
and recieve the confirmation
Finance to get the neccessary approval, advise bank
and recieve the printed cheque with details like LA
Details, Branch, and hand over the cheque to CA
firm
CA receive the cheque and update MIS for payment
details and courier cheques to DPLI branches along
with inimation by mail Vol - Cheque Mode is 90, and NEFT return is 5
No, NEFT bounces
NEFT is Successful
Branch co-ordinators receive the cheque and
update Branch data (Hand over register) and
issue acknowledgement to CA firm
CA firm recieves the acknowledgement and
update the master data
Yes,
No
LA collects the cheque in
stipulated time (15 days at
peresent)
Yes,
CA recieves the PoD details
and update the master data
Branch co-ordinators to dispatch
(courier) the cheque to LA and update
the PoD in handover register and mail
details to CA firm
Process End
Finance team shares the data with CA
Firm
CA firm desiminate the data to Branch
offices (Branch Co-ordinators) and
update the console MIS
Process End
Cheque is returned as
undelivered
No, (Cheque is delivered to LA)
Process End
Process Start with
LA request
LA Request for re-issuance of cheques because
of i) Cheques not banked ii) Spelling cheques iii)
Lost Cheques, etc to raise with Branch agency
cordinators
Branch co-ordinators to dispatch (courier) the cheque
back to CA Firm and update local records in case of
returned
All LA request are also forwarded to CA firm
Process Start with
LA request
LA Request for re-issuance of cheques because
of i) Cheques not banked ii) Spelling cheques iii)
Lost Cheques, etc to raise with Branch agency
cordinators
Query
Resoultion
Desk
Branch co-ordinators to dispatch (courier) the cheque
back to CA Firm and update local records in case of
returned
All LA request are also forwarded to CA firm
1. CA Firm to issue the acknowledgement to concern DPLI
Branch for cheques / LA Request
Request Require
reissue of
Cheque
Yes,
CA Firm to raise a advise to DPLI Finance
operation team for stop payment
CA firm recieves the intimation and update the
master data.
DPLI Finance team cancel the cheque,
raise stop payement. Send the
initimation of cancel cheques to CA firm
Process End
CA Firm to raise a advise to DPLI Finance
operation team to reissue the cheque and
attach the cheque, if enclosed by LA
Policy Extract from LA compensation policy
City Classifictaion and Daily limits
Tier 1
Metros
Hyderabad
Bangalore
Ahmedabad
NCR Region
Tier 2
State Capitals
Union Territory
Tier 3
Jamshedpur
Amritsar
Jalandhar
Ludhiana
Patiala
Surat
Rajkot
Baroda
Cuttack
Jodhpur
Jamnagar
Calicut
Ernakulam
Tier 4
Bathinda
Khanna
Moga
Hissar
Ambala
Ferozpur
Pathankot
Karnal
Batala
Hoshiarpur
Abohar
Barnala
Taran Taran
Nawanshahr
Gurdaspur
Sangrur
Anand
Gandhidham
Mehsana
Bhuj
Bharuch
Yamunanagar
Sirsa
Panipat
Rohtak
Kullu
Mandi
Solan
Tiruvalla
Kottayam
Kollam
Alwaye
Trichur
Palghat
Thodupuzha
Mansa
Muktsar
Sriganganagar
4
ot
ur
ran
ahr
ur
ham
agar
m
zha
nagar
Hired Vechicle - Actual Cost
Own Vechicle
Four Wheeler - Rs 7.5 / Km
Two Wheeler - Rs 4 / Km
Per Day maximum ceiling
Tier 1
Car
1,500
Bike
600
Tier 2
1,000
600
Tier 3
800
600
Tier 4
500
600
Toll, parking and other local charges at actuals
S.No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Note : Above activities are to be read and interpreted in alignment with process flow
Activities Outsourced / Scope proposed by DPLI
CA firm acknowledge the eligibility recieved and update the master data
CA firm to console all the PRF recieved, publish a MIS with eligiblle amount, PRF status - Recd / No , PRF accepted / Rejected along with reasons and payment details on a weekly basis to Branch Agency Co-ordinators /
DPLI - FPA / LA where the e-mail id are available
CA firm to check the PRF for
1. Claim amount is less than or equal to eligible amount for the month
2. City wise daily limits (sheet Metro classification and limits)
3. Documents like Driving Licence, RC Book, etc
Submit the claim form to DPLI Finance operations team with a summary and payment amount
CA Firm to file the rejected claim form for DPLI review.
Update the MIS for the reason
CA to receive back the claim form rejected by DPLI Finance team and update the reason for rejection in
database
CA firm desiminate the data of NEFT Transfer to Branch offices (Branch Co-ordinators) and update the console
MIS and LA where e-mail id is avaialble
CA receive the cheque and update MIS for payment details and courier cheques to DPLI branches along with
inimation by mail
CA firm recieves the acknowledgement from DPLI branches and update the master data
CA recieves the PoD details from DPLI Branches and update the master data
CA Firm to issue the acknowledgement to concern DPLI Branch for cheques / LA Request received
CA Firm to raise a advise to DPLI Finance operation team to reissue the cheque and attach the cheque, if
enclosed by LA
CA Firm to raise a advise to DPLI Finance operation team for stop payment
CA firm recieves the intimation / confirmation and update the master data.
Manage all queries regarding the process and respond to LA / DPLI Branch co-ordinators / Sales Team / DPLI
Finance team
ote : Above activities are to be read and interpreted in alignment with process flow
Scope proposed by Vendor
Remarks
