program manager or project manager

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program manager, project manager with 21 years experience looking for a Middle Management position.

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FELICIA FEDER 1300 N. Lake Shore Drive, Apt 37C Chicago, Illinois 60610 (312)-787-2413 [email protected] IT PROGRAM MANAGER PMI Certified Program Manager with 15+ years of experience managing a variety of complex IT projects in the banking/financial, health, retail and manufacturing environments. Strong leadership skills in implementing large scale infrastructu re, application development, and package integration projects as well as managin g cross-functional and global resource teams. As a program/project manager with IBM Global Services and Ernst & Young, have had extensive experience in highly charged projects requiring strong leadership skills as well as interpersonal ski lls in interfacing with business, technical staff and senior management. PROGRAM MANAGEMENT EXPERIENCE Bank of America Outsourcing Project a" a multi-billion dollar, global outsourcin g engagement (IBM Global Services a" Aug 2006 a" Jan 2009) As IBM Service Delivery Program Manager a"responsible for the successful implem entation of all services, including infrastructure and application development projects related to the Global Markets, Capital Markets, Trust, Retail and Comme rcial Banking business units utilizing ITIL service management processes and pro cedures. This required strong multi-tasking capability, problem solving and lea dership skills. a Worked with business units and cross-functional leads to identify and mitigate risks to ensure successful plan for delivery of all infrastructure and applicat ion development projects. This resulted in successful implementation of over 25 projects. a Managed all vendors providing service to the business units a" including offsh ore development teams, network support resources, business analysts, and infrast ructure vendors. a Provided project managers guidance in developing and executing project plans f or infrastructure transformation and implementation projects, such as server pla tform upgrade, rollout of help desk software and procedures, and execution of le an six sigma initiatives. This resulted in 98% of achievement on service levels . a Provided offshore project managers with guidance on application upgrades and m aintenance; including reviewing and approving project plans and scope changes; r eviewing and approving test plans and results; developing cross-functional deliv ery plans for complex, multi-tower projects. a Provided oversight on all delivery program components including resource deman d and capacity, risk and issue management, financial management, service levels and quality management based on ITIL principles. a Represented business units to technology leadership in defining and prioritizi ng objectives, to project office in evaluating project risks and issues, and pro vided feedback to senior management on program effectiveness. a Provided input and authorization on change control by reviewing changes brough t to the Change Control Board a Managed critical incident problem resolution and root cause analysis according to ITIL processes. a Provided status reporting to senior management . Ondeo Nalcoa"35 million dollar SAP outsourcing engagement (IBM Application Management Services a" May 2004 a" August 2006) As IBM Senior Delivery Program Manager a"responsible for the successful transi tion and transformation to an outsourced SAP environment. a Worked with senior management to define the business requirements and develop the delivery model to manage the large SAP implementation, including service lev

els, incident management processes, and financials. a Supervised the project managers in developing and executing project application enhancements and upgrades, such as rolling out additional s and customization. a Managed the offshore, network and infrastructure vendors to provide d and transparent support a Supervised the change management processes through the transition. a Established the project office and administrative processes a Provided ongoing status and communication with customer, IBM senior and other stakeholders. a Managed project risks and financials Morton International - MIS Director

plans for SAP module streamline

management

a As MIS Director, was responsible for managing all components in the global MIS department of a large chemical processing company. The scope of responsibility included all financial, manufacturing and distribution applications worldwide a s well as hardware, software, and network infrastructure with 50+ resources worl dwide and an annual budget of 10 million dollars. Key achievements: a Successful transition from a mainframe environment to a SAP implementation req uiring infrastructure installation, SAP implementation, staff and users re-educa tion and change management. a Implementation of Project Office, Help Desk function and Change Control Proced ures. WORK EXPERIENCE INDEPENDENT CONSULTING Present a Several short term projects helping establish project office functionality and setting up change management timelines and workplans for new initiatives. IBM GLOBAL SERVICES 1996 a"2009 a Service Delivery Program Manager - Bank of America Outsourcing Engagement (IBM Strategic Outsourcing Division) (2006 a" 2009) a Engagement Manager a" IBM Application Management Services (2002-2006) Developed application outsourcing solutions and managed the start up and transit ion phases for various clients: Welch Allyn, Hillrom, Peoplesoft, Blockbuster, Carlson, Ondeo Nalco, Cargil, Met avante. a Project Executive - IBM Business Consulting Services (1996 a"2002) Managed Y2K efforts and ecommerce start up projects at: Motorola, British Petro leum, Best Buy, ABN AMRO, National Steel, TTX, Bristol Myers Squibb, Kimberly Cl arke MORTON INTERNATIONAL CORPORATION MIS Director ERNST AND YOUNG 1985 a" 1995 Manager/Senior Manager a Project Manager for the conversion and implementation of an AS/400-based integ rated financial (accounts receivable, accounts payable, general ledger, cash man agement) and distribution (sales order processing, inventory, warehouse, purchas e management) package throughout Europe for a large appliance manufacturing comp any a Architect for the full development cycle - analysis, design, construction and 1995 a" 1996

implementation - of all interfaces for a corporate-wide manufacturing cost accou nting system for a Fortune 100 paper products company using relational databases , mainframe platform and various remote mid-range computer technologies. a Project Manager for the full development cycle a" analysis, design, constructi on and implementation of a large travel industry reservation application. a Application Architect for a multi-million dollar government project to automat e all financial and recording systems pertaining to the Courts and County Clerk' s Office on a mainframe platform and relational databases.

EDUCATION/CERTIFICATES University of Chicago, Hyde Park Master of Arts University of Michigan, Ann Arbor Bachelors Degree PMI Project Management Certification Coursework towards certification in SixSigma Coursework towards certification in ITIL

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