Program or Project Manager

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SUSAN ENG 425.753.0914 [email protected] SUMMARY Program Manager with substantial experience in deploying back-end technology sys tems. Have focused on finance and human resources ERP, CRM, Stock, LOA and Benef its Open Enrollment projects. Implemented software using the complete software d evelopment life cycle (SDLC). Managed scope, requirements, design, build, stabil ization, and deployment phases. SPECIALTIES Program and project management, full software development lif ecycle, technical and functionalscope team development, liaison. Functional knowledge of human res ource processes, business requirements. PROFESSIONAL EXPERIENCE 02/09 05/10 Microsoft - Redmond,WA Industry: Technology Consulting Program Manager Consultant Managed a Global Mobility Stock System project for Microsoft. Worked within the Solutions Delivery Human Resources team, and collaborated with HRIT, ASM, Stock administration, external Consulting, Consulting, and OneHR PDF teams. Developed and manage d a project plan using the Microsoft RACI tool and SDLC guidelines and processes . Project included 2 releases over multi-year schedule and a $5M budget. Organ ized and moderated project team meetings including planning, design, inspection and governance governance meetings. Setup meeting facilities, Live Live Meeting conferencing, t elecommunication, and visual aids. Managed risk/issues/actions risk/issues/actions log throughout throughout p roject. Developed a Traceability Matrix to map Business Requirements Documents Documents (BRD) with Functional Specifications Specifications (FS), Use Cases and Test Cases. Managed th e BRD and FS inspection process. process. Setup inspection teams, documents, documents, and triage triage meetings. Project Manager for Microsofts 2010 Human Resource Benefits Open Enrollment for US employees (50,000+). Developed and managed the project plan, ran core team an d steering meetings, and worked with program owners in managing all aspects of t he project. Worked with Microsofts project management internal processes and tec hnologies. Leave of Absence (LOA) system project, managed business requirements analysis an d business process workflows workflows for process process optimization. optimization. Managed tool functionali ty, regression regression and end-to end-to end testing. Oversaw the quarterly BPRT test cycle in tegrating the new LOA tool with MS backend systems. Environment: Windows Vista, MS Office 2007, MS Project, MS Excel, MS PowerPoint , Visio, SharePoint, MS SDLC Program Management tools, Visual Studio Foundation Server tools, MS Live Meeting 01/05 05/10 Susan Eng Homes, Inc. Kirkland WA Industry: Real Estate President Created a real estate company by developing a comprehensive business plan encomp assing business development, marketing, finance, and partnering with Windermere Real Estate brokerage. Managed client real estate needs while producing up to $ 11M in gross sales per year. Assisted clients in obtaining their housing goals by managing the complex sales process, representing clients unique interests, ac

 

ting as a liaison between parties involved including lenders, title, and escrow. Negotiated client savings of up to 8% of home purchase sales price. Environment: Windows XP, MS Office 2003, MS Project, MS Excel, MS PowerPoint, C RM Database

05/01 01/05 Expedia, Inc. Bellevue WA Industry: eCommerce Senior Program Manager Within the Information Technology department, led and managed the initial planni ng, analysis, development, implementation, and deployment of a global Financial Enterprise Resource Planning Planning (ERP) solution. Implemented PeopleSoft General General Led ger, Accounts Payable, Receivable, Procurement modules. Managed multiple multiple teams Accounts and projects concurrently. Led aand 30 30 Reporting member project team of consultants, developers, internal customers and end users through the full de velopment lifecycle involving scope, requirements, design, build, stabilization and deployment. deployment. Oversaw the conversion of data from Microsofts internal internal SAP Fin ancial data to map with Expedias new solution. 20 international international currencies were deployed to more than 100 users worldwide resulting in an unexpected ROI of ove r $5M. Led a Steering Committee Committee of ex executives ecutives in determining project project budget, sc ope, priority, priority, risk and and timeline. Held regular status meetings meetings with th the e Steerin g Committee, stakeholders, and project teams. Managed project plan timelines an d commitments and held teams accountable. accountable. Worked through inevitable project project cha nges in staffing, scope, scope, and t timelines imelines with flexibility. Held post mortem meeti ngs to assess project results and made changes to move forward successfully. successfully. Re ported impacts to the bottom line to stakeholders and the Steering Committee. Wi thin Corporate Corporate Travel, Managed and deployed SalesForce.com SalesForce.com CRM project. Managed the maintenance and support of internal telecom systems supporting 5 call proce ssing centers domestically and abroad. Collaborated with with external telecom partn ers and internal teams to decommission existing systems and deploy new call proc essing solutions. Environment: Windows XP, MS Office 2003, MS Project, MS Excel, MS PowerPoint, M S Access, Visio, SharePoint, PeopleSoft (Financials AP, AR, GL, Procurement, Rep orting), SalesForce.com 01/99 05/01 Emerald Solutions Consulting Corp Bellevue WA Industry: IT Consulting Sr. Consulting Manager Managed the ERP consulting practice for the Western Region. Led consulting team s in solving client needs using expertise in human resources, ERP application im plementations, and consult consulting ing services. services. Provided business process process analysis, analysis, sco pe design, and gap analysis. Wrote functional specifications and scope document s. Collaborated with teams across departments, departments, stakeholde stakeholders rs and IT IT teams in in des igning, implementing and deploying customized solutions. Evaluated budgets and t imelines with stakeholders. Delivered custom presentations of software solutions tailored to prospective client pains using PowerPoint and Visio. Environment: Windows 2000, MS Office, MS Project, MS PowerPoint, Visio, PeopleS oft (HR Modules) 08/97 01/99 University of Washington, Seattle WA Industry: Higher Education Sr. Compensation/Human Resource Manager At the University of WA Professional Services Office, administered the employee compensation function within Human Resources including the affiliated medical ce nters. Consulted with senior manageme management nt in compensation compensation planning planning and new new initia tives. Researched, analyzed analyzed and made recommendations recommendations for individual job request s for salary changes. Recommended annual annual changes to the current current compensation compensation pl

 

an by researching equivalent job functions using local and national published wa ge reports and trends. Managed the professional staffs staffs compensati compensation on policies. Environment: Windows 95, MS O Office, ffice, MS Excel 07/95 08/97 AT&T Wireless Services, Kirkland WA Industry: Telecommunications Lead Functional Analyst Human Resources ERP Led the functional component of a Human Resources PeopleSoft ERP implementation. Acted as a liaison between technical IT teams and functional human resources/p ayroll teams. Gathered business requirements, provided fit gap analyses, wrote f unctional specifications specifications and scope documents. documents. Developed job descriptions and and Vi sio charts for new internal roles. Collaborated with functional and technical te ams in determining customizations neededbudget to meet requirements. Worked within the product allocation of IT resources, resources, andbusiness timelines. Developed and redesigned business processes supporting employment, compensation, benefits, and performance plans. Environment: Windows 95, MS Office, MS Excel, MS Project, Visio, PeopleSoft PeopleSoft (HR Modules)   EDUCATION Sacramento State University, CA BA, Psychology 1993 Extensive coursework in Business Administration SKILLS Skill Name

Skill Level

Experience

Program Management High 7 years Project Management High 8 years PeopleSoft Apps High 8 years Salesforce.com Intermediate 2 years Leave of Absence systems Intermediate 1 year MS Project Expert 10 years MS Excel High 10 years MS Access Intermediate 2 years SharePoint Intermediate 2 years Visio Intermediate 8 years

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