Project Manager Financial Software in Philadelphia PA Resume Mark Steel
Mark Steel adds measureable value to each project, product, service, or sale by applying his knowledge, experience, and soft skills and balancing those with effective team building techniques that serve clients with the highest levels of quality at the best value.
Content
Mark D. Steel
West Chester, PA 19382
484-888-0506
[email protected]
PROFESSIONAL PROFILE:
Rainmaker for moving companies, projects, and sales forward. It’s in my DNA to deliver accountability
and excellence that builds business, relationships and the bottom line.
I add measureable value to each project, product, service, or sale by applying my knowledge, experience,
and soft skills and balancing those with effective team building techniques that serve clients with the
highest levels of quality at the best value.
Project Management Professional Certification- PMP (in process)
CORE COMPETENCIES:
Project Management
Relationship Building
High Performance Team
Business to Business Development Client Relationship Management
Sales/Sales Support
Diversity
Talent Acquisition
Staffing/Recruiting
EMPLOYMENT EXPERIENCE:
Vanguard, Malvern, PA
Sept. 2008 to Sept. 2014
Conversion Project Manager
Accomplishments:
Managed over 225 projects for over 50 clients with an average of 10 projects, concurrently.
Proposed/recommended divisional reorganization from a pooled work environment to work teams
and work groups specifically allocating work to certain types of projects. Efficiencies have
increased by 22% since this initiative was started in 2014.
Increased resource efficiencies by 15 to 20% through process improvement plan within the first
year.
Responsibilities:
Managed a team which transferred several billion dollars in assets.
Collaborated with sales team to enhance clients’ participation in more of Vanguard’s services by evaluating
client’s needs.
Developed, documented, maintained, and executed project plans, project scope documents, and
requirements to manage client expectations for the duration of project assignments.
Acted as liaison between plan sponsors, recordkeepers, trustees, payroll vendors, and consultants.
Communicated any risks or outstanding issues with the project team and client to ensure the topics at hand
were mitigated and resolved.
Post project audit ownership.
Facilitated client and vendor meetings to validate and gain agreement on various projects.
Led departmental initiatives to aid management in assessing capacity and process improvements.
Coached/Mentored new Project Leaders.
Elected to the Diversity Advancement Committee and lead events to promote diversity awareness.
Page 2 – Mark Steel
SAP Americas / ICT Group, Inc. Newtown Square, PA
April 2005 to August 2008
Inbound Sales Center Manager (Project Manager)
Accomplishments:
Qualified and processed over 7,000 sales leads for Account Executives which assisted in converting
approximately $7 million in sales per year for SAP by utilizing a team of Business Development
Executives-(BDEs).
Managed a team which handled over 30,000 customer and prospect inquiries annually.
Responsibilities:
Managed a team of 10 BDEs with dotted line responsibilities for another 30 BDEs.
Worked with Marketing and Communications on evaluating campaigns.
Tracked response rate and made recommendations to Marketing.
Continually updated and assisted in the development of a 100 page Standard Operating Procedure(SOP) manual. SAP used this SOP manual for their other worldwide locations.
Assisted in the development of internal software to handle sales and marketing leads quickly.
Trained new Business Development Executive on SAP CRM Solution and email software.
Hired and handled performance reviews.
Selective Management Services, Inc. Philadelphia, PA
August 1993 to April 2005
Talent Acquisition Manager
Accomplishments:
Placements accounted for over $6 million in revenues.
Placed hundreds of middle management executives and sales executives within the Paper and Packaging
Industries for companies such as International Paper, Weyerhaeuser, and Georgia Pacific.
Specialized in locating and placing diversity candidates.
Responsibilities:
Supervised staff of five consultants.
Report directly to the president.
Trained new employees.
Developed a Microsoft Access database system to track candidates and company information.
EDUCATION:
Drexel University, Bachelors of Science in Business
VOLUNTEERISM:
President of the Optimist International Chapter of West Goshen
Membership Chair and Board Trustee for sectarian non-profit organization
West Chester, PA 19382
484-888-0506
[email protected]
PROFESSIONAL PROFILE:
Rainmaker for moving companies, projects, and sales forward. It’s in my DNA to deliver accountability
and excellence that builds business, relationships and the bottom line.
I add measureable value to each project, product, service, or sale by applying my knowledge, experience,
and soft skills and balancing those with effective team building techniques that serve clients with the
highest levels of quality at the best value.
Project Management Professional Certification- PMP (in process)
CORE COMPETENCIES:
Project Management
Relationship Building
High Performance Team
Business to Business Development Client Relationship Management
Sales/Sales Support
Diversity
Talent Acquisition
Staffing/Recruiting
EMPLOYMENT EXPERIENCE:
Vanguard, Malvern, PA
Sept. 2008 to Sept. 2014
Conversion Project Manager
Accomplishments:
Managed over 225 projects for over 50 clients with an average of 10 projects, concurrently.
Proposed/recommended divisional reorganization from a pooled work environment to work teams
and work groups specifically allocating work to certain types of projects. Efficiencies have
increased by 22% since this initiative was started in 2014.
Increased resource efficiencies by 15 to 20% through process improvement plan within the first
year.
Responsibilities:
Managed a team which transferred several billion dollars in assets.
Collaborated with sales team to enhance clients’ participation in more of Vanguard’s services by evaluating
client’s needs.
Developed, documented, maintained, and executed project plans, project scope documents, and
requirements to manage client expectations for the duration of project assignments.
Acted as liaison between plan sponsors, recordkeepers, trustees, payroll vendors, and consultants.
Communicated any risks or outstanding issues with the project team and client to ensure the topics at hand
were mitigated and resolved.
Post project audit ownership.
Facilitated client and vendor meetings to validate and gain agreement on various projects.
Led departmental initiatives to aid management in assessing capacity and process improvements.
Coached/Mentored new Project Leaders.
Elected to the Diversity Advancement Committee and lead events to promote diversity awareness.
Page 2 – Mark Steel
SAP Americas / ICT Group, Inc. Newtown Square, PA
April 2005 to August 2008
Inbound Sales Center Manager (Project Manager)
Accomplishments:
Qualified and processed over 7,000 sales leads for Account Executives which assisted in converting
approximately $7 million in sales per year for SAP by utilizing a team of Business Development
Executives-(BDEs).
Managed a team which handled over 30,000 customer and prospect inquiries annually.
Responsibilities:
Managed a team of 10 BDEs with dotted line responsibilities for another 30 BDEs.
Worked with Marketing and Communications on evaluating campaigns.
Tracked response rate and made recommendations to Marketing.
Continually updated and assisted in the development of a 100 page Standard Operating Procedure(SOP) manual. SAP used this SOP manual for their other worldwide locations.
Assisted in the development of internal software to handle sales and marketing leads quickly.
Trained new Business Development Executive on SAP CRM Solution and email software.
Hired and handled performance reviews.
Selective Management Services, Inc. Philadelphia, PA
August 1993 to April 2005
Talent Acquisition Manager
Accomplishments:
Placements accounted for over $6 million in revenues.
Placed hundreds of middle management executives and sales executives within the Paper and Packaging
Industries for companies such as International Paper, Weyerhaeuser, and Georgia Pacific.
Specialized in locating and placing diversity candidates.
Responsibilities:
Supervised staff of five consultants.
Report directly to the president.
Trained new employees.
Developed a Microsoft Access database system to track candidates and company information.
EDUCATION:
Drexel University, Bachelors of Science in Business
VOLUNTEERISM:
President of the Optimist International Chapter of West Goshen
Membership Chair and Board Trustee for sectarian non-profit organization
