Project Manager or Program Manager or Operations Manager or Chan

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QUALIFICATIONS PROFILE Certified Project Management Professional (PMP) with extensive product developme nt management experience. Adept at managing cross-functional, cross-organization al teams to deliver project results cost effectively, and on schedule. Expertis e includes program/project management, change management consulting, operations management and training. AREAS OF EXPERTISE * Program Management * Process Definition and Restructuring * People and Vendor Management * Project Management * Team Leadership & Facilitation * Product Life Cycle Mana gement * Cost, Quality and Risk Management * Problem Identification and Resolution * St atistically Measure Results Project & Program Management * Program managed 60 to 80 learning product deliverables through the product lif e-cycle process. * Established, staffed and managed cross-functional, cross-organizational teams to successful project completion, resulting in saving time, money and resources. * Created and implemented a Quality Review Process for web- based learning produ ct development resulting in 20% quality improvement. * Experienced in leading multiple project types including Software Development, IT, Business Process Improvement, Technical Products Distribution, Development o f Technical Training Material, Business Transportation, Computer Manufacturing, Order Administration and Technical Product Introduction. Operations Management * Led a team of more than 30 employees, attaining business goals and resolving i ssues. * Managed an annualized budget of over $2,200,000. * Negotiated third party employment contracts, providing expense and headcount f lexibility as business conditions changed. * Developed, monitored, and adjusted business plans, and annual and quarterly fo recasts. * Supervised teams with oversight for capacity and inventory management, materia l movement, customer order planning, scheduling and reporting. Process Restructuring and Organization Development * Co-developed and delivered 3 day change management workshop to key managers an d customers. * Customized content and delivery mediums for change-management workshops addres sing specific business requirements and challenges. * Consulted with internal clients on major organizational changes, driving effec tive implementations of business goals while maintaining business control. Retail Management * Established criteria for business acquisition search and selection. * Conducted extensive business and financial viability analysis, constructed dem ographic and geographic profiles to assist in determining the viability of retai l acquisition. Negotiated acquisition terms and pricing and created business pl an to drive future growth. * Increased gross sales by 25% in two years; managed a staff of 18 to 20 employe es. STEPHEN G. TRUDEL, PMP PAGE TWO PROFESSIONAL EXPERIENCE MICROSYSTEMS, INC., Burlington, MA 2002 - 2009 SUN Program Manager, Sun Learning Services Sr. Project Manager, Internal Technical Training, Content Services

DAVOX CORPORATION, Westford, MA 2000 - 2001 Program Manager, New Product Introduction SGT SMALL BUSINESS CONSULTING 1998 - 2000 Owner / Consultant GORDEN'S MARKET, Union, ME 1994 - 1998 Owner / President DIGITAL EQUIPMENT CORPORATION, Maynard, MA 1974 - 1994 Program Manager, Project Manager, Change Management Consultant, Operations Manager, Production Control Supervisor Sr. Production Control Planner, Computer Technician EDUCATION AND PROFESSIONAL CERTIFICATIONS Project Management Institute - Project Management Professional Certification (PMP) Villanova University - Advanced Master Certificate: Applied Project Management, - Certificate: Mastering Project Management, Fitchburg State College, Fitchburg MA - Completed 30 credit hours towards BS in Business Sylvania Technical School, Waltham, MA - Computer Electronics Certificate Organizational Development Resources, Atlanta, GA - Certificate: Managing Organizational Change Negotiation Skills, Project Management, Worcester Polytechnical Institute, Worce ster, MA American Association of Industrial Management: Developing Effective Subordinates American Management Association: Production Flow Planning and Control

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