Project Tracking

Date:

Coaching Tracking Coaching Session # 1

Coach: Green Belt:

Monday, April 30, 2007 Rifki Rizal Azelindo, Desy, Fira

PROJECT TITLE Meningkatkan service level Call Center < 20 Detik

Deliverables/Tasks Completed This Week project charter

Deliverables/Actions Scheduled for Next 1 Week Deliverable/Action Who Kumpulkan data awal untuk GB menjelaskan Current Condition Project Charter direvisi GB

6-May

Soft copy. REVISI What Is Happening, Metric, Business Impact

SIPOC Chart

GB

6-May

Mulai dari cust call s/d tutup. Perhatikan juga SIPOC Chart untuk komplain, jika berbeda

Identifikasi Voice Of Business

GB

6-May

Apa ekspektasi dari Manajemen, KPI?

Identifikasi Voice Of Customers

GB

6-May

Survey terakhir. Apakah benar bahwa 14000 susah masuk menurut Cust?

Hitung financial impact jika target 90% tercapai.

GB

6-May

For deliverables due thru:

RYG R Y G

Comments Revisi. Ada perubahan pada title dan scope project, Business Impact.

Due 6-May

Revised Due

Comments Service Level, Abandon, Repeat. Cari data cost, cost/call.

7-May-07

Current Issues, Risks and Recommendations Issue/Risk Who

Due

Revised Due Recommended Action Need Help