Property Manager or Affordable Housing Manager or SRO Manager or

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Melanie Topjian 1125 Alabama Street a SF CA 94110 a Ph: 415.756.6536a [email protected] CAREER SUMMARY Resourceful, focused, solution-orientated property manager with special expertis e administering affordable, LITC and supportive housing programs. Proven abilit y to efficiently maximize property assets, increase capital gains, and maintain high resident occupancy. Compassionate, fair-minded professional with strong so cial services background and experience with relevant local, state and federal s ocial welfare housing agencies and programs. Significant leasing & marketing exp erience. Superior verbal and written communication skills QUALIFICATIONS * Experience hiring & supervising staff, project & facilities management, vendor relations, budget planning & site inspection * Competent with landlord/tenant law, Fair Housing & ADA laws, legal document & lease preparation, local court procedures * Fiscal management experience: Profit & Loss reporting; capital improvement pla nning, asset management & reserve oversight * Tax-credit, HUD, SFHA; state & local subsidy programs; interim & annual certif ications; BMR, HAP & HOA management * Leasing & marketing planning, resident retention & community relations, policy creation & enforcement, compliance reviews * Superior written and verbal communication skills; computer literacy with Word, Excel, YARDI, Rent Roll & HUD software * Social Services background, familiarity with marginalized populations, local r esources & the human face of affordable housing EMPLOYMENT EXPERIENCE DIRECTOR OF HOUSING SUPPORT SERVICES 2006 ~ present Maximiliano C. Garde a" Staff Attorney, La Raza Central Legal * Administer housing support services, crisis intervention, operate Housing drop -in clinic * Housing referral and placement assistance; site inspection & compliance monito ring * ADA & FEAH reviews; Rent Board appearances; document and lease reviews PROPERTY SUPERVISOR 2005 ~ 2006 Tenderloin Housing Clinic, San Francisco Ca * Supervise daily operations of 200-400 unit multi-family/SRO portfolio * Hire, train & supervise 20+ on-site staff, scheduling, annual evaluations & co ntinuing education, direct leasing & marketing * Fiscal management: annual budget reporting & review, revenue increases, capita l expenditures & vendor expenses * Oversight of property & resident files, track vacancies & turnovers, delinquen cy reporting, Unlawful Detainers * Facility inspections, supervision of maintenance programs, room & common area refurbishing, inventory control * Collaborate with Support Service staff to create & deliver on-site resident se rvices, liaison with local social service agencies PROPERTY MANAGER & LEASING SUPERVISOR 1993 ~ 2004 Cantrell, Harris & Associates, San Francisco, Ca

* On-site residential management for various multi-family residential properties * Marketing & leasing, unit turn-over, rent collection & delinquency reporting, bank deposits & fiscal oversight * General maintenance & repairs: maintain common areas & laundry * Leasing Supervisor: hiring & supervision of staff for 600 unit Section 8 prope rty; create leasing/marketing plans, coordinate turnovers; directly responsible for 25% occupancy increase within first 60 days, 120+ units turned and rented EDUCATION Bachelor of Arts, Social Work, Summa Cum Laude San Francisco State University * Elected class President * Delivered Commencement Address CPR Certified ~ Bondable ~ Computer literate: MS Word, MS Excel, Outlook, PowerP oint, YARDI 1992 ~ 1995

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