Table of contents
1. Communication and the psychological contract 1
10 November 2014
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ProQuest
Document 1 of 1
Communication and the psychological contract
Author: Clutterbuck, David
ProQuest document link
Abstract: Making the psychological contract a practical construct for organisations in managing
relationships with stakeholders demands a simple but accurate model of the perceptual
dynamics. The model presented here is based upon three meanings of the term value - value as
worth, as respect and as beliefs. Aligning the perceptions of employees and the organisation on
the nature of the value exchange provides a basis for measuring the quality or 'perceived
fairness' of the psychological contract in action. The same principle applies to the psychological
contract with all other stakeholder groups. [PUBLICATION ABSTRACT]