DETERMINE D. MCNEILL 6622 EBERLE DRIVE APT 302 BALTIMORE, MD 21215 [email protected]
(410) - 358-1430 OBJECTIVE Seeking a receptionist position where I may utilize my current office skills an d education in successfully achieving the goals of your organization. EDUCATION Fortis College, Associate of Applied Sciences, Medical Administrative Assistant Anticipated Graduation Date April 10, 2011 Major Completed Courses of Study * Introduction to Health Care * Medical Terminology * Medical Office & Equipment Procedures/Automated Medical Office * General Psychology * Anatomy & Physiology * Principles of Customer Service PROFESSIONAL SKILLS Morgan State University, Baltimore, MD Front Desk Receptionist 02/ 2009 - 07/2010 * Greeted and directed all visitors to the appropriate departments * Registered visitors and interacted with all visitors in assisting their needs * Indentified and screened incoming calls, retrieved and relayed messages in a professional and timely manner * Booking keeping of deposits, collected all registration fees, generated, prin ted and retrieved emails, voice mails, invoices, and faxes * Scheduled and confirmed appointments via Microsoft Outlook & Excel * Demonstrated communication skills with staff in handling decision making in scheduling and projects * Maintained a clean and professional environment for visitors and guest
The Baltimore Sun, Baltimore MD Security Receptionist Clerk 07/ 2007- 07/ 2009 * Delivered hospitality and customer service, educating guest and visitors of se rvices rendered. * Delegated clerical support to the account manager including: payroll, scheduli ng appointments, client interviews, managing a filing system, customizing client s information systems and data, typing, faxing and filing correspondences, plann ing monthly assignments and projects for assigned sites * Provided confidential employee information to client and project managers as g ranted by account manager, other information involved scheduling seasonal employ ees and activities, employee records of progress and updates within work locatio ns, and daily incident reports * Created a company training manual for new employees, help lead and manage pro jects by focusing on key issues, and considering alternative views * Performed daily written updates of access systems, maintenance issues, and fi re control systems at various work sites.
* Maintained operations by following policies and procedures; reporting needed c hanges. * Conducted meetings with security staff to resolve current and re-occurring iss ues.