Receptionist Resume Template

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Aynalem Mersha
Address, Addis Ababa
Contact Number: (+251) 0910608589 & 0940191143
Email: [email protected]
Website : aynalemmersha.blogspot.com
Personal Profile:
A hardworking and self-reliant individual, who is efficient in carrying out administrative tasks in
pressured environments and competent to provide a good service for clients. Very well
presented, diligent and a determined individual. Self-motivated with a very high level of
commitment in any task undertaken. Works well on her own and is a good team member.
Receptionist and Tour Guide
 Customer Service Expert
 MS Office “Power User”
 Adept Written/Verbal Communicator
 Marketing techniques
 Customer Relationship
 Managing rent a Car services
 Tour Guide Consultancy

Key Skills
Office Skills:
 Telephone & Front Desk Reception
 Customer Service
 Filing Database & Records Management
 Executive & Administrative Support Reports & Spreadsheets
 Complaint Handling
 Data Entry (75 WPM)
 English and Amharic
Computer Skills:
 Word
 Excel
 PowerPoint
 Outlook
 Windows Vista/XP

Professional Experience
Queen Sheba International Hotel (Addis Ababa)
Receptionist, Feb 2013 to Present
 Excelled in role requiring the ability to handle a variety of customer service and
administrative tasks and resolve customer issues with expediency.
 Demonstrated proficiencies in telephone and front-desk reception within a high-volume
environment. Calmed upset/angry customers researched and rapidly solved problems
and rebuilt client trust to prevent the loss of key accounts.
 Led “cleanup” of company database and files. Restored organization to personnel,
financial and operational records and accelerated data input, processing and retrieval
times.
 Consistently praised by management for the quality and timeliness of reports, attention to
detail exemplary customer service delivery and team-player attitude.

Lal Hotel (Woldea, Ethopia )

Receptionist, March 2009 to Jan 2013
 Perform reception duties such as answer telephone calls, make appointments, and
disclosure forms are completed correctly, and customer records are updated.
Responsible for receiving and checking deliveries; maintaining hair stockroom in a tidy
condition.
 Dealing with enquiries, complaints, and correspondence: where possible, helping directly;
passing others on to appropriate members of staff; dispatch of standard information.
 Cash handling, processing payments, drawing up invoices and receipts.
Ensure reception/ front desk is adequately stocked and information is updated and clearly
displayed.
 To under any other administrative duty when needed such as photocopying, filing etc.
Juresalam Hotel
Receptionist, March 2002 to Jan 2009
 Effectively handled inquiries from new and existing customers about their gym
membership.
 Skilled in customer service and telephone operations, dealt with customers queries and
phone presentations in a professional manner
 Trained as a first aider for use in various emergency situations to identify problems and
to co-ordinate emergency response.Utilised proprietary software for entering customer
information into computerized database.
 Responsible for carrying out health and safety checks on daily basis.
Education
Primary school 1-8 lalibela primary school
Secondary school 9-10 lalibela high school



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