Receptionist
Content
WENDY L. HEAVENS 24528 E. Louisiana Circle, Aurora, CO 80018 303-341-2403 [email protected] Objective: To obtain a position with a company which will allow me to apply my skills and experience to enhance the overall success of the organization. 2005 - 2007: Volunteer work at Parker Adventist Hospital, Parker, CO. Worked w ith the Surgical Services Department assisting staff, patients, families, and visitors. In addition, performed receptionist/ customer service duties at the main reception desk of the hospital. 2002 - 2005: Repatriation to the U.S. from Europe. New home building project. 1998 - 2002: Overseas assignment to Europe (husband's company). Skills: * Type accurately at 70 WPM 03 *Microsoft Standard Office 2007 *Microsoft Works *Microsoft Office 20
Employment: Standard Pacific Homes, Colorado Division Headquarters, Denver, Co - Full Time Receptionist Performed reception duties for one of Denver's metro areas top ten home build ers, including the improvement and maintenance of a professional greeting area, which projec ted a high standard of customer service and professionalism. Handled a large volume of incoming calls; greeted visitors; ordered office and food supplies; processed incoming and ou tgoing mail. Established a high standard of performance and attendance for the reception f unction. Worked with the Accounting Department in processing various invoices, purchas es orders, and check issuance. Sent out letters to potential home buyers and put together n ew home guide books for the Sales Department. Edited various materials for the Marketing D epartment. January 23, 2007 - September 5, 2007. International Foundation of Employee Benefit Plans, Brookfield, WI - Part-tim e Receptionist Handled a large volume of incoming calls; greeted visitors; provided customer service; editing; data entry; mailings; and performed other duties as assigned. November 13, 1995 - December 30, 1997 Handled all phases of home remodeling projects. August 27, 1994 - November 12, 1995 Family Service of Milwaukee, Milwaukee, WI - Secretary/Receptionist Answered phones; greeted clients; provided administrative support to staff; p eriodically scheduled appointments for the intake coordinator; transcribed/edited materia ls for typing; data entry; designed forms; responsible/assisted with the maintenance of office eq uipment and telephone system; and performed other duties as assigned. January 3, 1994 - August 26, 1994
Krones, Inc., Franklin, WI - Department Secretary Confidential secretary and receptionist in a newly created position working f or the human resources manager and safety specialist. Also provided secretarial support f or the controller and accounting manager. Handled confidential matters including disciplinary proc eedings and privileged communications and records. Transcribed/edited materials for typi ng; scheduled appointments; photocopied; faxed; mail distribution; handled Worker's Compens ation claims; maintained OSHA 200 log; assisted with recruitment and selection func tions such as contacting applicants for interviews; administered mechanical and electrical aptitude tests; conducted telephone reference checks; typed job descriptions to be placed in newspaper; worked with agencies for hiring temporary employees; compiled orientation pac kets for new employees; and served on the Employee Recognition Committee. March 2, 1992 - June 11, 1993 2 M.I.S. Technology, Inc., Milwaukee, WI - Secretary/Receptionist Typed; filed; accounts receivable; time sheets; billing; data entry; mailings ; and photocopying. July 8, 1991 - February 12, 1992 Connecticut Mutual Insurance Company, Milwaukee, WI 53202 - Receptionist/Swi tchboard Answered a large volume of calls; data entry; and general light typing (tempo rary position). May 1-13, 1991 Michigan State University, Division of Housing and Food Services, Personnel Administrator, East Lansing, MI - Confidential Secretary Handled confidential matters including disciplinary proceedings and privilege d communications. Maintained 850 regular and approximately 60 part-time employ ees; processed all paperwork and answered procedural questions related to hiring, promotions, raises, and terminations; processed management responses to union grievances; coordinated employee enrollment in training programs; maintained a library of training ma terials of diskettes and videotapes; transcribed/edited materials for typing general correspondenc e, reports, travel, expense vouchers, and other forms; ordering supplies; scheduled appointments; mail distribution; assistant editor of the division's monthly newsletter; provided secretarial support for administrators and departmental staff; managed the American Red Cross blo od drive for the division; administered all communications involving Evans Scholars studen
ts; and worked outside the division in support of athletic events. January 21, 1985 - March 20, 1991 Michigan State University, College of Communication Arts and Sciences, Dean's Office, East Lansing, MI - Secretary II Secretary to assistant dean and dean of college. General secretarial and rec eptionist responsibilities. Initiated correspondence; communicated policies and proced ures; transcribed/edited materials for typing; prepared class work materials; calcu lated student final grades for assistant dean's class taught each quarter; assisted with various committees; assisted with orientation programs during the summers; established and mainta ined filing system for student records and payroll; typed travel authorizations, travel a dvance forms, expense vouchers, and other various forms; reserved university vehicles as in structors needed them; ordered supplies; mail distribution; mailings; photocopying; and served as a replacement for the assistant building manager. September 7, 1979 - January 18, 1985 Michigan State University, Department of Health, Physical Education and Recre ation, East Lansing, MI - Secretary I Secretary and receptionist for five faculty members and two graduate students . Typed; filed; photocopied; prepared class work materials and tests; proce ssed forms for dropping/adding classes; handled general correspondence; type d travel/expense vouchers; mail distribution; and ordered supplies. June 17, 1974 - September 5, 1979 Education: Graduated Forest Hills High School - Grand Rapids, MI - General educ ation and college prep courses. Davenport University (Formerly Davenport College of Business.) - Grand Rapids , MI Stenographer curriculum with emphasis in business writing, English, shorthand, and typing.
3 Seminars: OSHA Recordkeeping Requirements The Indispensable Assistant Solving Communication Problems
References Available Upon Request
Employment: Standard Pacific Homes, Colorado Division Headquarters, Denver, Co - Full Time Receptionist Performed reception duties for one of Denver's metro areas top ten home build ers, including the improvement and maintenance of a professional greeting area, which projec ted a high standard of customer service and professionalism. Handled a large volume of incoming calls; greeted visitors; ordered office and food supplies; processed incoming and ou tgoing mail. Established a high standard of performance and attendance for the reception f unction. Worked with the Accounting Department in processing various invoices, purchas es orders, and check issuance. Sent out letters to potential home buyers and put together n ew home guide books for the Sales Department. Edited various materials for the Marketing D epartment. January 23, 2007 - September 5, 2007. International Foundation of Employee Benefit Plans, Brookfield, WI - Part-tim e Receptionist Handled a large volume of incoming calls; greeted visitors; provided customer service; editing; data entry; mailings; and performed other duties as assigned. November 13, 1995 - December 30, 1997 Handled all phases of home remodeling projects. August 27, 1994 - November 12, 1995 Family Service of Milwaukee, Milwaukee, WI - Secretary/Receptionist Answered phones; greeted clients; provided administrative support to staff; p eriodically scheduled appointments for the intake coordinator; transcribed/edited materia ls for typing; data entry; designed forms; responsible/assisted with the maintenance of office eq uipment and telephone system; and performed other duties as assigned. January 3, 1994 - August 26, 1994
Krones, Inc., Franklin, WI - Department Secretary Confidential secretary and receptionist in a newly created position working f or the human resources manager and safety specialist. Also provided secretarial support f or the controller and accounting manager. Handled confidential matters including disciplinary proc eedings and privileged communications and records. Transcribed/edited materials for typi ng; scheduled appointments; photocopied; faxed; mail distribution; handled Worker's Compens ation claims; maintained OSHA 200 log; assisted with recruitment and selection func tions such as contacting applicants for interviews; administered mechanical and electrical aptitude tests; conducted telephone reference checks; typed job descriptions to be placed in newspaper; worked with agencies for hiring temporary employees; compiled orientation pac kets for new employees; and served on the Employee Recognition Committee. March 2, 1992 - June 11, 1993 2 M.I.S. Technology, Inc., Milwaukee, WI - Secretary/Receptionist Typed; filed; accounts receivable; time sheets; billing; data entry; mailings ; and photocopying. July 8, 1991 - February 12, 1992 Connecticut Mutual Insurance Company, Milwaukee, WI 53202 - Receptionist/Swi tchboard Answered a large volume of calls; data entry; and general light typing (tempo rary position). May 1-13, 1991 Michigan State University, Division of Housing and Food Services, Personnel Administrator, East Lansing, MI - Confidential Secretary Handled confidential matters including disciplinary proceedings and privilege d communications. Maintained 850 regular and approximately 60 part-time employ ees; processed all paperwork and answered procedural questions related to hiring, promotions, raises, and terminations; processed management responses to union grievances; coordinated employee enrollment in training programs; maintained a library of training ma terials of diskettes and videotapes; transcribed/edited materials for typing general correspondenc e, reports, travel, expense vouchers, and other forms; ordering supplies; scheduled appointments; mail distribution; assistant editor of the division's monthly newsletter; provided secretarial support for administrators and departmental staff; managed the American Red Cross blo od drive for the division; administered all communications involving Evans Scholars studen
ts; and worked outside the division in support of athletic events. January 21, 1985 - March 20, 1991 Michigan State University, College of Communication Arts and Sciences, Dean's Office, East Lansing, MI - Secretary II Secretary to assistant dean and dean of college. General secretarial and rec eptionist responsibilities. Initiated correspondence; communicated policies and proced ures; transcribed/edited materials for typing; prepared class work materials; calcu lated student final grades for assistant dean's class taught each quarter; assisted with various committees; assisted with orientation programs during the summers; established and mainta ined filing system for student records and payroll; typed travel authorizations, travel a dvance forms, expense vouchers, and other various forms; reserved university vehicles as in structors needed them; ordered supplies; mail distribution; mailings; photocopying; and served as a replacement for the assistant building manager. September 7, 1979 - January 18, 1985 Michigan State University, Department of Health, Physical Education and Recre ation, East Lansing, MI - Secretary I Secretary and receptionist for five faculty members and two graduate students . Typed; filed; photocopied; prepared class work materials and tests; proce ssed forms for dropping/adding classes; handled general correspondence; type d travel/expense vouchers; mail distribution; and ordered supplies. June 17, 1974 - September 5, 1979 Education: Graduated Forest Hills High School - Grand Rapids, MI - General educ ation and college prep courses. Davenport University (Formerly Davenport College of Business.) - Grand Rapids , MI Stenographer curriculum with emphasis in business writing, English, shorthand, and typing.
3 Seminars: OSHA Recordkeeping Requirements The Indispensable Assistant Solving Communication Problems
References Available Upon Request
