Receptionist

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Grace Lovelace-Tingling 2716 Pearsall Avenue Bronx, New York 10469 (718)881-4385 Email: [email protected]   PROFESSIONAL sUMMARY ?? Over twenty three years of proven track record in the social services field. ?? Demonstrated proficiency in the areas of internal auditing and compliance of state contracts. ?? Excellent reputation, knowledgeable and a helpful professional.   Experience Highlights 7/08 ??? 10/09 Goodwill Industries of Greater New York and Northern New Jersey, Inc. Compliance Internal Auditor ?? Conducted internal monitoring and auditing for all of the organization programs. ?? Verified that all forms and regulatory policies and procedures have been documented, implemented and communicated. ?? Served as consultant to other departments when questions pertaining to internal control or procedures requirements arise. ?? Coordinated the post and exit field work activities related to audits, including informal discussion with departmental personnel and preparation of the reports. ?? Conducted special investigations as requested or deemed necessary, and make recommendations for improved controls. ?? Examined, evaluate, and investigate eligibility for or conformity with the New York State Office of the Medicaid Inspector General (OMIG) and the Health Insurance Portability and Accountability Act (HIPAA) laws and regulations governing contracts and clients. ?? Reported problems identified and negotiate action plans with management to address the problems. ?? Developed and execute a risk-based sampling and testing approach to determine whether the most important controls are operating as intended. ?? Responsible for creating presentations and conducted HIPAA training for staff members and performing miscellaneous administrative duties. 1/08 ??? 4/08 Westchester Community Opportunity Program, INC. Case Manager ?? Provided case management for over forty TANF recipients, including counseling, mediating disputes, monitoring program participants on (CWEP) Community Work Experience Program sites. ?? Data collection of verification, retention letters and strategic planning. ?? Entered participant???s attendance sheets in county database. ?? Conducted aptitude and achievement test to assist participants in making career decisions. ?? Assisted participants in locating job search skills and applying for jobs. ?? Assisted clients with their resume; cover and thank you

 

letters. ?? Responsible for recruitment of participants from the Department of Social Services on a weekly basis and offers diverse office functions and miscellaneous administrative duties. 10/06 ??? 8/07 New York Work Alliance Job Counselor ?? Diversified duties requiring solid organizational, computer, record management, prioritizing, and problem solving skills. ?? Conducted orientation daily for new clients to inform them of the rules and regulations that will govern the conduct of the program and their rights and procedure to follow should any problem arises. ?? Acted as liaison between NYC Small Business Services, Fiscal Department, MISDepartment Departmentof and Subcontractors. ?? Preparing regular status reports for individual client and provided evaluation on client???s education, training, work history, interest and skills. ?? Maintained client???s database, conducting follow-up on verification information, provided on-site support and arrange for aptitude and achievement test to assist clients in making career decisions. ?? Prepared monthly invoice for submission to the NYC Department of Small Business Services for all approved payable outcomes. ?? Entered all client payable verification and retention letters in the Department of Small Business Services (ACMS) computer system and performed other office administrative duties as requested. 04/2000 - 10/06 MIS Senior Contract Compliance Agent ?? Provided technical support to Subcontractor???s and New York Work Alliance staff in reporting systems used to monitor contractual obligations including training, trouble-shooting and information. ?? Auditing of client folders, completing procedures for preparation of invoice/monthly reporting form, initialing, reconciling and adjusting all approved payable outcomes, transferring data to New York State main data base (BIN) and /or sub-contractor???s Transfer diskettes. ?? Conducted auditing visits for Subcontractor???s and generate audit reports after audit is concluded. ?? Maintained central MIS files and New York Work Alliance programs. 09/90- 04/2000 Contract Compliance Monitor ?? Responsible for informing subcontractor???s when vouchers, verification and retention letters are due. ?? Responsible for reviewing all documentation that is accompanying request for payment at enrollment, placement and retention. ?? To submit reports on program activities at the Refugee Social Service Program meetings and to Contract Service Manager when requested. ?? To assure compliance by subcontractor???s with all terms and conditions of the contract including procedures, rules and regulations. ?? To work as liaison between New York Work Alliance, subcontractor???s and participants. ?? Conducted audit visits and orientation on the first day of class to explain the rules and regulations that will govern the conduct

 

of the program and the role of the Contract Monitor. ?? Responsible for reconciling subcontractor???s monthly invoices related to the Refugee Social Service Program (RSSP). Education ?? Hostos Community College, Bronx, NY ?? AA Degree ( Pending)

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