Karen L. Holmes 14830 S. Champlain Avenue Dolton, IL 60419 (773) 999-1182 - cell (708) 896-7067 - home kh10d39ba@westpo st.net OBJECTIVE To obtain a position as the initial contact to provide the highest level of cust omer service to all customers and employees. SKILLS Provento experience with operation of multi-line/multi-exte multi-line/multi-extension nsion phone system in medium heavy call volume environment. Demonstrated ability to handle difficult callers, stressful situations and mult iple tasks in a professional, positive, and constructive manner. Experience with placing and receiving international calls. Type 40WPM Working knowledge of PCs, word processing software (MS Office), and basic data entry. Strong customer service skills, professional appearance and demeanor. Ability to effectively interact with public and clients while maintaining compo sure during stressful situations. PROFESSIONAL EXPERIENCE Director of First Impressions/Receptionist Impressions/Receptionist/Facilities /Facilities Coordinator Amata Office Centers, Chicago, IL, 10/2009 10/2009 Present Date Responsible for the operation for switchboard for forty small business companie s. Coordinate catering and set-up for internal and external meetings. Coordinate scheduling and billing of Conference Rooms. Maintain kitchen and office supplies. Coordinate office maintenance with property management. Temporary Assigned Receptionist Towers Perrin Consulting, Chicago, IL, 03/2009 10/2009 Responsible for the operation for switchboard; receive and relay incoming calls in professional manner; assist with maintaining phone system and voice mail; ma intain, print and distribute phone listings. Register guests with security. Coordinate scheduling of fourteen Conference Rooms. Maintain employee schedules. Coordinate office maintenance with property management. Type and compose various expense reports utilizing Microsoft excel. Receptionist/Facilities-Administrative Assistant Receptionist/Facilities-Administrative OWP/P Architects, Chicago, IL, 07/2008 11/2008 This Position Ended Due To Downsizing Responsible for the operation for two switchboards; receive and relay incoming calls in professional manner; assist with maintaining phone system and voice mai l; maintain, print and distribute phone listings. Coordinate and set up conference calls. Meet, greet and direct visitors. Coordinate scheduling of eighteen Conference Rooms. Coordinate catering and set up for client and executive meetings. Research and categorize various architectural projects, plans and blueprints.
Receptionist/Administrative Receptionist/Administr ative Assistant MARC USA Advertising, Chicago, IL, 02/2005 11/2007 Administrative Assistant to the President and Vice President of Creative Responsible for the operation of the telephone system; receive and relay incomi ng calls in professional manner; assist with maintaining phone system and voice mail; maintain, print and distribute phone listings. Coordinate calendar and travel for all office employees. Coordinate and set up of video and web conference calls. Order and maintain office supply inventory. Coordinate scheduling and catering of three Conference Rooms. Coordinate domestic and international travel arrangements for all employees. Sort and distributed in-coming mail, processed Federal Express and USPS certifi ed mail. Receptionist/Administrative Receptionist/Administr ative Assistant Thrush Realty, Chicago, IL, 07/2001 - 2/2005 Responsible for the operation of the telephone system; receive and relay incomi ng calls in professional manner; assist with maintaining phone system and voice mail; operate Nextel paging system; maintain, print and distribute phone listing s. Maintain sales center maintenance, supplies and coordination of events. Processed Federal Express and USPS certified mail. Organized and scheduled all meetings for CEO Receptionist/Administrative Receptionist/Administr ative Assistant Safeway Remodeling & Repair, Repair, Chicago, Chicago, IL, 09/1994 07/2001 Provided administrative support to president/CEO with mailings, typing and vari ous projects. Coordinate projects including bidding, design scheduling, purchasing, subcontra cting, and customer service Developed new procedures for contracts and payroll for journeymen Established and maintained new accounts for various vendors for supplies, off s ite meetings and catering. EDUCATION Loyola University Chicago, Chicago, IL, 1991-1994 School of Arts & Sciences, Courses in Communications St. Cloud State University, St. Cloud, MN, 1988-1991 School of Arts & Sciences, Courses in Marketing Kenwood Academy, Chicago, IL 1987 High School School Diploma Diploma