KIMBERLY A HOLLEY 102 Hidden Circle Daphne, AL 36526 US Phone: 719-459-4762 [email protected]
Employment History Administrative Aide 06/2010 - 09/2010 Express Pros. Ft. Walton Beach, FL *Keep records of materials filed or removed, using logbooks or computers. *Add new material to file records, and create new records as necessary. *Perform general office duties such as typing, operating office machines, and so rting mail. *Track materials removed from files in order to ensure that borrowed files are r eturned. *Gather materials to be filed from departments and employees. *Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order. *Find and retrieve information from files in response to requests from authorize d users. *Scan or read incoming materials in order to determine how and where they should be classified or filed. *Place materials into storage receptacles, such as file cabinets, boxes, bins, o r drawers, according to classification and identification information. *Assign and record or stamp identification numbers or codes in order to index ma terials for filing Customer Service 05/2010 - 06/2010 Jobs Plus One Stop Center Crestview, FL *Confer with customers by telephone or in person to provide information about pr oducts and services, to take or enter orders, cancel accounts, or to obtain deta ils of complaints. *Keep records of customer interactions and transactions, recording details of in quiries, complaints, and comments, as well as actions taken. *Check to ensure that appropriate changes were made to resolve customers' proble ms. *Refer unresolved customer grievances to designated departments for further inve stigation. Admissions Counselor 01/2007 - 08/2007 Westwood College Online Colorado Springs, CO *Counsel students regarding educational issues such as course and program select ion, class scheduling, school adjustment, truancy, study habits, and career plan ning. *Counsel individuals to help them understand and overcome personal, social, or b
ehavioral problems affecting their educational or vocational situations. *Maintain accurate and complete student records as required by laws, district po licies, and administrative regulations. *Prepare students for later educational experiences by encouraging them to explo re learning opportunities and to persevere with challenging tasks. *Observe and evaluate students' performance, behavior, social development, and p hysical health.
Customer Service Representative (CSR) 02/2002 - 11/2006 Future Call Colorado Springs, CO *Confer with customers by telephone or in person to provide information about pr oducts and services, to take or enter orders, cancel accounts, or to obtain deta ils of complaints. *Check to ensure that appropriate changes were made to resolve customers' proble ms. *Determine charges for services requested, collect deposits or payments, or arra nge for billing. *Refer unresolved customer grievances to designated departments for further inve stigation.
Administrative Aide 05/1997 - 03/2001 Martin Advertising Colorado Springs, CO *Operate telephone switchboard to answer, screen and forward calls, providing in formation, taking messages and scheduling appointments. *Greet persons entering establishment, determine nature and purpose of visit, an d direct or escort them to specific destinations. *Hear and resolve complaints from customers and public. *File and maintain records. *Transmit information or documents to customers, using computer, mail, or facsim ile machine. *Schedule appointments, and maintain and update appointment calendars. *Provide information about establishment such as location of departments or offi ces, employees within the organization, or services provided.
References Available on Request