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Susan G. Pointon 2506 Sussex Court Mt. Laurel, NJ 08054 Phone 856-273-0564 Email [email protected] WORK HISTORY Coordinated Medical Network (Worker's Comp. Practice) 200 6-2010 Front Desk Receptionist * Supported 14 doctors, interfaced with insurance companies and prepared patient charts * Arranged MRI, Physical Therapy, etc. that was requested by the doctors. * . Worked closely with the main orthopedic doctors and the pain management doctor * Responsible for all filing. * Heavy phone contacts. * Followed up on requests and maintained all records received and arranged visit schedule. * Prepared charts for new patients. * Faxed pertinent paperwork daily. * Possessed excellent communication skills as well as able to multi-task and pro blem solve. Samaritan Hospice 2005-2006 Administrative Assistant - Clinical Services * Administrative support to V.P. of Clinical Services, Director of Nursing and C linical Managers. * Maintained Interdisciplinary Team Care documentation required by State/Medicar e for 14 teams who met every 14 days reviewing upwards of 350 patients and the f iling of the Care Plans in individual team binders for assigned RN. * Monitored records for 50 nurses including tracking of accrual, sick and vacati on time along with maintaining payroll and accrual time for exempt personnel. * Created calendar grids by team showing approved time off so that appropriate c overage could be maintained at all times for the patients. * Arranged Clinical Manager meetings every two weeks and monthly Nursing Staff M eetings, which consisted of the preparation of meeting agendas and the recording and distribution of minutes. * Recorded Spiritual admissions and death reports daily including the distributi on of said reports providing detailed material on all new admissions. * Additionally responsible for ordering all lab work for patients and follow-up to make sure reports were documented to individual physicians. * Served on the Gala Committee for the Celebration of Life Ball raising over $3, 000. Chamber of Commerce Southern New Jersey 2003-2005 OM/Admin Assistant to President & CEO * Administrative support to the President and Executive V. P. * Oversaw front desk and ensured operation and workflow of the office is efficie nt. * Maintained meeting and recorded minutes of Board of Directors and Executive Co mmittee * Implemented several cost saving procedures and negotiated purchase of major eq uipment. Dispute Resolution Management, Inc., Cherry Hill, NJ 2000-2003 OM/Admin Assistant * Prepared archaeology processes to meet clients needs in North America, UK and


Europe. * Created coverage charts and matrix of risks, liabilities, and damages incurred by the clients. * Designed corporate history charts during the investigative research process. * Prepared portfolios for the clients including policy coverage, site identifica tion, costs, future risk analysis, and recommended allocations. * Designed, implemented and categorized filing system improving project costs.

The Gallagher Group, Cherry Hill, NJ 000


Agency Administrator * Coordinated all requirements to implement new life/disability insurance applic ations from start to end, obtained and submitted medical records and in-force le dgers. * Communicated with Home Office on policies to provide customer service excellen ce. * Maintained and up-dated the agency computer system. * Provided monthly reports with earned recovery allowance for the general agents . * Reviewed, revised, and implemented policy and procedure manual. Teknion, Inc., Marlton, NJ 97-1999 Sr. Executive Assistant * Prepared presentations and reports within a timely manner.


* Compiled information from Sr. Management Team for meeting agenda packets. * Recorded and disseminated minutes of all meetings. * Handled travel and hotel arrangements for annual trade show up to 100 employee s. * Interfaced with all departments(finance, customer service, operations, marketi ng, MIS) * Developed and worked closely with the Canadian manufacturing facility. * Designed and implemented a completely new filing system. * Developed and maintained an accurate list of all representatives contact infor mation. East Coast Enterprises, Inc., Mt. Ephraim, NJ 1995-1 997 Executive Assistant * Arranged educational and trade show functions; meetings, travel and scheduling of events. * Maintained manufacturer's accounting files with submission of monthly reports.   * Prepared and presented research projects which enabled the company to be more cost effective. * Created and implemented an orientation training schedule for all new consultan ts. * Coordinated final stages for opening of new stores and implemented programs * Worked as a team member on all aspects of a large beauty product distributorsh ip. LCS America, Inc., Princeton, NJ 1991-1995 Executive Assistant * Liaison for the V.P. and his staff of over forty sales representatives. * Coordinated all arrangements for the National Sales Meeting in various parts o


f the country and PGA Trade Shows to include travel and hotel arrangements, sche duling, and preparation of itineraries for all staff members. * Negotiated favorable rates and coverage in benefits for the company. * Performed Performed all HR functions including benefits benefits for company employees. employees. * Calculated, prepared, and distributed payroll.   EDUCATION AA, Secretarial Sciences Pierce College, Philadelphia, PA Various Courses Mercer County College, Windsor, NJ Office Manager Training Minnesota Mutual Life Insurance Insurance Company Company Many Business Seminars Various Sites COMPUTER MicrosoftSKILLS Office:


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