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KATHY A. MORGAN 444 Oak Circle Oliver Springs, TN 37840 Tel: 865-730-6062 Mob: 865-660-4655 Email: [email protected] _______________________________________________________________ WORK HISTORY Aug 2010 to Oct 2010 Receptionist The Shaw Group, Inc. Knoxville, TN 37923 Contract Temp assignment as Receptionist. Greet clients and employees as they enter the facility. Issue Visitor badges and screen deliveries on security monitor. Answer phones and direct ca lls accordingly. Reserve conference rooms for various meetings, as p er requested. Perform additional tasks as designated by Facili ties Manager. Apr 2009 to Present , via my personalized travel website. Promoted sales/specials, as off ered by cruise lines, resorts, hotels, etc. Encouraged travel ins urance, as well as promoted cruise tour add-ons. Kept client list cu rrent with updates. Oct 2005 to Jan 2009 Client Services Agent World Travel Service, Inc. Knoxville, TN 37922 Booked corporate travel for Goody's Family Clothing District Managers, on corporate account. Reconciled Goody's corporate account weekly, submitting reports to Corporate Headquarters. Also performed Receptionist duties on Nortel Phone System, on a re lief /back-up schedule, as needed. . Effectively communicated with multiple personality typ es. . Provided excellent customer service. . Practiced effective time management. . Investigated old, 'unreconcilable' charges on the acco unt, and either justified payment or eliminated the charges. Home Based Cruise Consultant Expedia Cruise Ship Centers Oliver Springs, TN 37840 Booked leisure travel for clients from self-built client list

. Represented the company as 'first point of contact', i n a friendly, professional manner. Feb 1988 to Sep 2005 t counter, gate, bag room, ramp, luggage service, wheelchair assist. Extensive re-current training. Secretarial duties including payroll, incoming/outgoing employee processing, monthly reports to Ai rport Authority, general correspondence, filing, copying. . Provided excellent customer service. . Worked well under pressure of time constraints, rebooked passengers with flight delays, cancellations. . Worked well with others. CSA/Sec'y, Sec'y, Pilot Check In Clerk, Rev Acctg Clerk Northwest Airlines, Inc. Alcoa, TN; Tampa, FL; Minneapolis, MN All facets of station operations at airport, including ticke

EDUCATION Feb 2009 to Present Jan 2004 to Apr 2004 Dec 1994 to Sep 1996 Sep to Jun Ashworth College Norcross, GA Online Health Records Management Course Thompson Education Direct Knoxville, TN Online Interior Decorating Course Tampa College Tampa, FL Marketing/Management Course Washburn High School Minneapolis, MN General and Office Skills Was in Work Program Senior Year. . Excelled in English, Shakespeare, and Office Skills. . Maintained 'B' average. SOFTWARE/SYSTEM SKILLS Microsoft Office (Word, Excel) Worldspan GDS Pars GDS Nortel Phone Switchboard Typing 49 wpm

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