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522 South High Street (815)823-4355

Galena, Illinois 61036

OBJECTIVE Experienced Human Resource Professional who enjoys a challenge seeking opportunity to learn and improve skills. 17 years of HR experience will add value to your organization. EXPERIENCE CHESTNUT MOUNTAIN RESORT-FULL TIME APRIL 2011 TO MARCH 19, 2013 Group Sales Coordinator • Worked with General Managers of resort to ensure that all needs of the customers were met using my excellent customer service skills • Responsible for quoting rates to groups which included potential brides and grooms, ski groups, car and motorcycle groups, church groups, class reunions, family reunions, leisure groups, birthdays and anniversary celebrations • Provided guided tours of the property and rooms to help highlight the advantages of choosing Chestnut Mountain Resort for celebrating special events. Worked with the customers in helping to select a menu for their event. Scheduled food tastings and diagramed room lay outs for events. Worked weddings to ensure that the Bride and Groom were happy with the execution and vision of their event. • Worked with the house keeping, maintenance and food and beverage departments to ensure that all details were met. I did this through influencing my fellow co-workers by working with them when it was time to set up for an event. • Attended Wedding and Trade Shows • Made recommendations to General Managers as to what products could be offered in order to be competitive within our market CHESTNUT MOUNTAIN SKI RESORT-SEASONAL 2011 Ticket Sales and Customer Service-during 4 1/2 month ski season-(November-MidMarch) • Sold ski tickets to guests, recommended best ski package, issued seasonal passes • Resolved customer problems and complaints and answered questions • Assisted Supervisor GALENA TROLLEY TOURS AND DEPOT THEATER-SEASONAL Manager and Professional Tour Guide Driver-during 7 month tourist season-(April-October) • • • • • Scheduled and trained drivers for historic tours and special charters Researched and wrote 2 new tours, which were successful and brought in additional revenue to the business Drove and narrated historic tours around Galena, sold tour and theater tickets Ensured all trolleys were maintained and inspected Closed out cash register, stocked store, ensured washrooms and trolleys were clean 2008-APRIL


CURVES FOR WOMEN 2005-2007 Exercise Consultant • Recommended exercise programs to clients and sold memberships to potential clients • Answered telephones, performed computer work and balanced monthly billing reports

FARMERS INSURANCE 2001-2005 Office Manager • Answered telephones, created spreadsheets to calculate insurance billings, reconciled accounts • • Explained insurance policies to clients and researched inquiries Managed 2 part time employees

NEWSAMERICA MARKETING 1995-2001 Market Manager Operations (1998-2001) • Managed a field organization of 44 full time employees and 1700 part time employees ensuring that all product lines were executed according to client expectations and NewsAmerica Product Standards • Analyzed market needs to ensure flawless execution of all product lines • Analyzed and forecasted market budgets maintaining an acceptable variance for each program and cycle Unit Manager-Field Execution (1996-1998)

Successfully turned around and area that had a history of not meeting company objectives and client expectations • Recommended and implemented work process improvements to streamline workflow for the area • Audited stores to ensure that SmartSource Products were placed in defined locations and product demonstrations were being performed according to client expectations ensuring that quality was maintained at 100% • Trained and developed supervisors to ensure that they carried out company objectives Unit Supervisor-Field Execution (1995-1996) • Recruited and trained Representatives to install SmartSource Products in specific stores in defined locations as outlined by the client • Evaluated performance of Representatives by visiting stores during the program ensuring that demonstrations were being performed in a quality manner and within the prescribed guidelines outlined in the program manual Performed maintenance visits to stores to ensure that SmartSource Machines were placed in correct locations and advertizing materials were in proper locations in the store

CHICAGO STOCK EXCHANGE, INC. 1977-1994 Senior Compensation and Benefits Analyst (1989-1994) • Led management team that rewrote job descriptions throughout complex, creating new job families that resulted in creating a new compensation program with new salary grades and ranges and a new pay philosophy. • • • • • Compiled and analyzed trends in salary surveys to determine annual merit and promotional increase budget for a payroll of $26 million. Presented recommendations to senior management. Formulated compensation and performance policies and practices to ensure efficient administration and compliance with Department of Labor Laws Compiled and analyzed trends in benefit surveys to compare costs and suggest changes to existing plans or implement new plans Negotiated, interviewed and selected insurance carriers, plan administrators and actuaries based on costs and services to be provided. Maintained compliance with ERISA and Internal Revenue Service (IRS) Code for defined benefit, defined contribution and health and welfare plans. Implemented systems to ensure that plan participation did not exceed Section 415 limits set by the IRS Code thereby avoiding plan disqualification and penalties. Prepared benefit and compensation packages and coordinated sessions in group downsizing and individual outplacement situations

Compensation and Benefits Analyst (1985-1989) • Performed job evaluations to ensure internal and external equity, determined salary grade and exemption status of the position. • Performed survey analysis to determine salary line movement ensuring that our structure remained competitive and within the established philosophy of paying certain ranges above the median in the marketplace. Working with our internal MIS Department converted a manual human resource system to an automated system which entailed designing new forms and systems to process work. Maintained compliance with ERISA and Internal Revenue Service Code for defined contribution and health and welfare plans. Wrote and updated Summary Plan Descriptions and Plan Documents. Created spreadsheet programs to calculate pension benefits for officers and employees under our defined benefit plan.

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Benefits Assistant (1979-1985) • Interpreted and explained all benefit plan provisions to employees • Processed medical, dental, short term disability and tuition claims

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Calculated monthly medical billing in excess of $1.5 million Performed pre-screening interviews for clerical positions and passed information on to recruiter Checked professional references of potential new hires

Personnel Assistant (1978-1979) • Processed performance reviews, salary reviews, new hires, transfers and promotions • Responded to employee and management inquiries

Receptionist/Clerk Typist (1977-1978) • Typing, filing, greeting employees and visitors and answering phones Community Savings and Loan Teller • Cashed checks, processed mortgage, electric and gas bill payments • Reconciled cash, checks, deposits and withdrawals (1976-1977)

EDUCATION Elmhurst College, Elmhurst Illinois 1992, Bachelor of Science in Business Administration Roosevelt University, Chicago, Illinois 1986, E.R.I.S.A. Paralegal Certification PROFESSIONAL CERTIFICATION American Compensation Association 1991, Certified Compensation Professional (CCP) COMPUTER EXPERIENCE Excel, Word, PowerPoint, Publisher, Outlook E-Mail and Calendars

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