Retail Manager or Retail Store Manager or Retail Sales Manager
Content
SUMMARY A dependable retail management professional with 4 years experience is currently looking to combine skills and expertise within a position that welcomes motivat ion, while simultaneously offering a supportive environment.
KEY COMPETENCIES * Proven success in leading teams and developing professional skills in others. * Create and maintain excellent relationships with clients and colleagues. * Clearly assess problems and suggest viable solutions to benefit all involved p arties. * Skilled in handling all facets of operational management including customer se rvice, financial control, sales/marketing, and inventory control. CORE SKILLS * Operational Management, Client Relations * Written/Verbal Communication, Problem Resolution * Visual Merchandising, Inventory Control EMPLOYMENT HISTORY Professional Make-up Artist-Counter - 2010 - Present MAC Cosmetics, Fayetteville, NC * Interpret make-up requirements of clients such as color theory and the ability to match skin tones, and fulfill them. * Communicate with clients to clarify visual requirements. * Obtain continuity in make-up to ensure the overall look/effect is consistent a nd coherent. * Achieve sales goals on a consistent basis. Customer Service Representative I - 2008 - 2009 AT&T, Fayetteville, NC * Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. * Responsible for improving customer retention through programs and service prov ided to the customer. * Utilized mechanized systems to initiate and complete service orders and handle customer requests. * Continually maintained broad working knowledge of all company products, servic es, and promotions. * Made recommendations according to customer's needs on features, accessories, u pgrades, and rate plans. Retail Store Assistant Manager - 2003 - 2006 Urban Hype Incorporated, Durham, NC * Responsible for day to day operations of the entire store. * Performed a variety of duties personally and/or supervised employees performin g their duties. * Planned and prepared work schedules, and assigned employees to specific duties . * Handled sales tracking and reporting, inventory control, and employee payroll. * Trained and supervised full and part time personnel. * Ensured excellence in customer service, and resolved all problems at the store level. Sales Associate - 2002 - 2003 Wilson's Leather, Fayetteville, NC * Advised customers on new styles, fashion trends, and product features.
* Monitored receiving, check-in, and stocking of merchandise to verify accuracy. * Created window displays to attract customers to the store. * Assisted store manager in merchandising and store layout to feature new items and best sellers. * Ensured the highest levels of customer service and satisfaction. EDUCATION Bachelor of Science, Elementary Education & Special Education - 2011 Grand Canyon University, Phoenix, AZ H.S. Diploma - 2002 Seventy-First High School, Fayetteville, NC RELEVANT COURSEWORK 2008 University of Phoenix, Phoenix, AZ Course work included Strategic Business Management and Planning (3 semester hour s), Computers and Information Processing (3 semester hours), and Foundations of Public Administration (3 semester hours). 2007 American Intercontinental University, Atlanta, GA Course work included Introduction to Retailing (3 semester hours), Fashion Histo ry I (3 semester hours), Visual Merchandising (3 semester hours), and Merchandis e Management (3 semester hours).
KEY COMPETENCIES * Proven success in leading teams and developing professional skills in others. * Create and maintain excellent relationships with clients and colleagues. * Clearly assess problems and suggest viable solutions to benefit all involved p arties. * Skilled in handling all facets of operational management including customer se rvice, financial control, sales/marketing, and inventory control. CORE SKILLS * Operational Management, Client Relations * Written/Verbal Communication, Problem Resolution * Visual Merchandising, Inventory Control EMPLOYMENT HISTORY Professional Make-up Artist-Counter - 2010 - Present MAC Cosmetics, Fayetteville, NC * Interpret make-up requirements of clients such as color theory and the ability to match skin tones, and fulfill them. * Communicate with clients to clarify visual requirements. * Obtain continuity in make-up to ensure the overall look/effect is consistent a nd coherent. * Achieve sales goals on a consistent basis. Customer Service Representative I - 2008 - 2009 AT&T, Fayetteville, NC * Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. * Responsible for improving customer retention through programs and service prov ided to the customer. * Utilized mechanized systems to initiate and complete service orders and handle customer requests. * Continually maintained broad working knowledge of all company products, servic es, and promotions. * Made recommendations according to customer's needs on features, accessories, u pgrades, and rate plans. Retail Store Assistant Manager - 2003 - 2006 Urban Hype Incorporated, Durham, NC * Responsible for day to day operations of the entire store. * Performed a variety of duties personally and/or supervised employees performin g their duties. * Planned and prepared work schedules, and assigned employees to specific duties . * Handled sales tracking and reporting, inventory control, and employee payroll. * Trained and supervised full and part time personnel. * Ensured excellence in customer service, and resolved all problems at the store level. Sales Associate - 2002 - 2003 Wilson's Leather, Fayetteville, NC * Advised customers on new styles, fashion trends, and product features.
* Monitored receiving, check-in, and stocking of merchandise to verify accuracy. * Created window displays to attract customers to the store. * Assisted store manager in merchandising and store layout to feature new items and best sellers. * Ensured the highest levels of customer service and satisfaction. EDUCATION Bachelor of Science, Elementary Education & Special Education - 2011 Grand Canyon University, Phoenix, AZ H.S. Diploma - 2002 Seventy-First High School, Fayetteville, NC RELEVANT COURSEWORK 2008 University of Phoenix, Phoenix, AZ Course work included Strategic Business Management and Planning (3 semester hour s), Computers and Information Processing (3 semester hours), and Foundations of Public Administration (3 semester hours). 2007 American Intercontinental University, Atlanta, GA Course work included Introduction to Retailing (3 semester hours), Fashion Histo ry I (3 semester hours), Visual Merchandising (3 semester hours), and Merchandis e Management (3 semester hours).
