Retail Manager or Retail Store Manager or Retail Sales Manager

____________________EXECUTIVE SUMMARY____________________ Seasoned management professional, expert in steering innovative strategies that serve to generate revenues, build dynamic teams, and deliver 'red carpet' custom er service to an increasingly demanding public. "Leading from the front" managem ent style has been the catalyst for restoring morale, resurrecting damaged clien t relationships, and instituting the type of transparent communication channels that build and sustain trust. Cited throughout career as a creative problem-solv er, and calculated risk-taker; a change agent skilled in exposing inefficiencies , producing solutions, and shaping the future of business. Growth-focused, and i nspired by the power of teams to deliver results. ____________________PROFESSIONAL BACKGROUND____________________ 2009 to Present - Hard Lines Manager Dick's Sporting Goods, Santa Clarita, CA Maintained responsibility for daily operations, banking, loss control, payroll, budgeting, hiring, and staff development for facility with more than $12 million in inventory. * Maintained sales team statistics and work schedules for 21 employees, while tr aining and coaching new and existing sales associates in sales techniques, deali ng with difficult customers, and troubleshooting various problems * Ensured efficient operation of all stockroom and back stock areas * Implemented an effective sales plan. Trained, developed and motivated staff, f orecasted store sales, maintained budgetary controls, supervised loss prevention , inventory control, merchandising, and customer service procedures * Provided superior customer relations with proven ability to diffuse angry cust omers and accurately assess customer needs. * Skilled in handling all facets of operational management including customer se rvice, financial control, sales/marketing, and inventory control. 2008 to 2009 - Asst. Manager Staples, Woodland Hills , Ca * Promote working environment/procedures conducive to improving productivity, in creasing efficiency, enhancing quality and strengthening financial results. * Motivated to work efficiently without direct supervision in busy environment, handling many tasks simultaneously; able to prioritize workload and multi-task. Persuasive, creative and flexible to changing priorities. * Computer skills include Microsoft applications; proprietary software for custo mer sale transactions, history, etc.; UPS Worldwide; Internet research and commu nication * Drive sales to maximize business potential, using extensive product knowledge, industry awareness and understanding of technology trends. Skilled in building customer relationships through attention to service and promoting customer satis faction. * Proven success maximizing revenue levels and improving customer retention leve ls within highly competitive markets. 2008 to 2008 - Front End Manager Toys R Us, Dublin , Ca * Committed to high-quality customer service, effectively resolving issues and s urpassing client expectations -- achieving win/win outcomes. * Selected to develop peak-performing sales teams, focused on achieving company goals and exceeding customer expectations. * Identified and implemented processes and sales improvement initiatives to incr ease performance and quotas. * Maintained sales team statistics for 15 employees, while training and coaching new and existing sales associates in sales techniques, dealing with difficult c ustomers, and troubleshooting various problems. 2000 to 2008 - Operations Manager Circuit City, Sunnyvale , Ca

Completed all facets of retail store management including client relations, trai ning, scheduling, visual merchandising, sales, marketing, inventory control, emp loyee supervision, and acted as liaison between regional managers, account execu tives, staff, and other store locations. * Turned around underachieving retail facility, implementing changes that result ed in goal achievement for the 1st time in 8 months. * Trained local managers and handed over operations after they achieved sufficie nt job performance levels * Open-minded, adapt easily to change, very quickly master new methods and proce dures. * Managed employee performance evaluations and incentive programs to increase em ployee productivity * Supervised three assistant managers and 35 other employees * Dynamic leadership abilities concerning employee supervision and employee trai ning ____________________ADDITIONAL EXPERIENCE____________________ 1994 to 1998 - Microwave / satellite Communications Marine Corps, U.S. ____________________EDUCATION____________________ 1994 - H.S. Van Nuys H.S., Van Nuys ,Ca