Role of quality assurance manager

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Rol ole e of t he Qu Qu ali litt y As A s s ur ura an ce Ma Manage nager  r  

Use the word Manager, why?



Have you a job description?



Who are you reporting to?

Tissue, March 2007

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Rol ole e of t he Qu Qu ali litt y As A s s ur ura an ce Ma Manage nager  r  The role must be:

Documented 



Understood

Job



Agreed

Description



Reviewed periodically

Tissue, March 2007

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Rol ole e of t he Qu Qu ali litt y As A s s ur ura an ce Ma Manage nager  r  

Quality control/ quality assurance



Responsible person, Article 17 (2004/23/EC)



Independence of role

Tissue, March 2007

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Rol ole e of t he Qu Qu ali litt y As A s s ur ura an ce Ma Manage nager  r  Ensuring role is effective:

Included in the Management Team  Posi Position tion is clear clear in in the org organi anisati sationa onall cha chart rt 

Involved in the strategic and planning  process



Structure in place for Management Team meetings.

Tissue, March 2007

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Rol ole e of t he Qu Qu ali litt y As A s s ur ura an ce Ma Manage nager  r  Ensuring role is effective:

Role must be proactive rather than reactive  Direct reporting relationships must be  practicable (i.e. availability)  Review processes must include the Quality Assurance Manager   Change management and communications systems

Tissue, March 2007

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Rol ole e of t he Qu Qu ali litt y As A s s ur ura an ce Ma Manage nager  r  Ensuring role is effective: Where the tissue establishment is only part of the overall process (Hospital setting), it is important to identify and document:-

Shared personnel Shared facilities

-

Shared materials Shared equipment

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Shared methodologies Tissue, March 2007

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Rol ole e of t he Qu Qu ali litt y As A s s ur ura an ce Ma Manage nager  r  Group Workshop Exercise

Draw up a job description for the Quality Assurance Manager in a:

Fertility Clinic



Peripheral Stem Cell Facility

Using articles 17 of the Directive 2004/23/EC as a reference document.

Tissue, March 2007

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Template 1 Job Description Tissue March 07 Job Description

TITLE:

Quality Assurance Manager (Responsible Person)

REPORTING TO:

Clinical Director

Aim:

The fundamental philosophy guiding this position is that the Post Holder will take any and all measures that will ensure that the Tissues and Cells are Donated, Procured, Tested, Processed, Preserved, Stored and Distributed  in accordance with the requirements of

Directive 2004/23/EC and Best Practice so as to ensure Quality and Safety.

Section 1 Duties and Responsibilities

Under the direction and control of the Clinical Director, the Quality Assurance Manager will be responsible for the following:

1. To  manage  the activities of the Quality Assurance Function in the Tissue

Establishment so as to ensure Tissues and Cells are Donated, Procured, Tested,

Processed, Preserved, Stored and Distributed  in accordance with the requirements of

Directive 2004/23/EC.

2. Liaise directly with the Irish Medicines Board (IMB) as it applies to:

-Regulatory Audits (Pre and Post) -Provision of information following major change to Personnel or Processes -The submission of the annual Report ( Tissue and Cells reconciliation report) -Reporting of Serious Adverse Events and Reactions

3. In consultation with all staff to lead the development, implementation and review of the Quality Management System to ensure Regulatory requirements are met and best

 practice is achieved.

4.  To participate in training  a team of skilled staff and to promote healthy working

relationships within the organisation.

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Template 1 Job Description Tissue March 07 5. To actively participate in and promote continuing education activities consistent with

the position.

6. To perform any other functions which may be assigned by the Clinical Director

7. Management of the controlled documentation and change control activities.

8. Writing, revision and review of   Quality Management and Batch Release Procedures.

9. Management/ performance of the Internal Quality Audit Programme.

10. Management of training traceable to the Training Plan.

11. Setting up and maintaining an Asset Register. 

12. Management of Validation Programmes for critical Equipment and Processes.

13. Management of Maintenance/Calibration Programmes for equipment and utilities

including Service Contracts.

14. Management and review non-conforming events including product recalls, customer

complaints and internal non-conforming events.

15. Management of archived documentation/specimens/samples.

16. Chairperson  of Monthly Quality Assurance meetings and Annual Quality

Management Review Meetings and providing reports as required to the Clinical Director.

17. Perform induction training of new staff (Quality Management Training) 18. To develop a system of risk assessment for the clinical areas.

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Template 1 Job Description Tissue March 07 19. Implementing a system for the Documentation, Review and Reporting of Adverse

Events and Reactions.

20. Implement a procedure for the rapid recall of Tissue and Cells from Distribution. 21. Setting up of Service Level Agreements  with Third parties for Services that are

relevant to the Authorization process

Managerial Responsibilities

  To actively participate in formulation of policies, clinical guidelines, operational



 policy / procedures and the sharing of information. 

  To investigate customer complaints and provide a timely response in accordance



with defined procedures.

 



To ensure that annual leave and study leave of all Quality Assurance staff are effectively scheduled to ensure the availability of cover at all times. 

  To ensure cost effective use of all Quality Assurance staff and resources.



Human Resource Management

  Staff attendances are optimised in relation to work schedules.



  All annual, examination, parental and other leave is scheduled and recorded.



  Tissue Establishment HR policies are complied with.



  Tissue Establishment Health and Safety Regulations are complied with.



  Staff review and development is carried out for all staff.



  Participate as appropriate in the recruitment and selection process of staff.



  Implement and foster a high level of moral amongst staff by effective motivation



and communication.

Section 2 Confidentiality 

In the course of your employment you may have access to or hear information concerning the medical or personal affairs of patients / staff, or other health service business. Such records and information are strictly confidential and unless acting on the instruction of an authorised officer, on no account must personal information concerning staff, patients or

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Template 1 Job Description Tissue March 07

other Tissue Establishment business be divulged or discussed except in the performance of normal duty. In addition records must never be left in such a manner that unauthorised unauthorised  persons can obtain access to them and must be kept in safe custody when no longer

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