TERRY GRANAHAN 532 Waterford Drive Oswego, IL 60543 (630) 554-8491(h) * (630) 301-8026 (c) [email protected]
SALES/TERRITORY MANAGER Award-winning and dynamic sales management professional with an outstanding trac k record of driving above-target revenue growth through successful sales and mar keting initiatives. Skilled account manager with proven experience in managing l arge, high volume territories and customer accounts for some of the world's most recognized brands. Respected team leader who excels at mentoring staff to achie ve professional success. Excels at identifying opportunities to drive sales whil e maintaining excellent customer relations. Has a talent for building strong rel ationships with customers, managers, peers and staff. Account/Territory Management * Business Development * B2B Sales * Strategic Plan ning * Brand Management Lead Generation * Advertising/PPC Advertising * Marketing/Web Marketing * Social Media Promotion * E-Commerce Event Coordination * Team Leadership * Staff Supervision * Coaching/Mentoring * Negotiation * Customer Relations Budgeting * Profit and Loss Accountability * Problem Solving * Training * Contra ct Negotiations * Communication MS Office * Lotus Notes * Point of Sale Software * Increasing Market Share * Re turn on Investment PROFESSIONAL EXPERIENCE PRACTICE MANAGEMENT INFORMATION CORPORATION, Chicago, IL Account Manager, 2010-2011 Established and delivered excellence in account management and business developm ent, leveraging skills in negotiation and customer service to drive sales growth for the nation's top independent publisher of medical coding and compliance mat erial. Key Achievements * Generated leads from physicians, clinics, hospitals, health insurance companie s and medical groups by placing daily outbound calls, resulting in over $100k in sales personally generated in eight months. * Provided excellent customer service on issues relating to inbound, outbound an d incremental orders. * Leveraged in-depth product knowledge to identify and resolve customers' proble ms. FLORALINE, INC., Chicago, IL Owner/President, 2006-2010 Conceptualized and founded a web-based business to buy and sell imported Europea n fine lingerie to online consumers. Developed and managed e-commerce portal for retail sales. Managed daily sales operation, coordinating advertising, marketin g, inventory management, budgeting and profit and loss reporting. Key Achievements * Successfully partnered with Google Advertising to market the site and drive cu stomer traffic. * Undertook and concluded successful negotiations with European vendors, resulti ng in a product range from 5 major lines. THE PROFESSIONAL EDUCATION INSTITUTE, Chicago, IL Sales Manager/Inside Sales Executive, 2007-2008
Managed inside sales for the world's largest success and life coaching organizat ion working with top life coaches including Jack Canfield, Robert Kiyosaki, Kim Kiyosaki and Steven Covey. Coached and trained team members to achieve excellenc e via weekly team meetings and feedback on customer interactions. Reported daily to senior management on operations and human resources activities (performance appraisals, coaching, and termination). Generated and secured excellent leads fo r the coaching program, working with the marketing department. Communicated with clients to assess and meet their needs. TERRY GRANAHAN (630) 554-8491 * [email protected]
* Page 2 Key Achievements * Sourced 50-75 qualified leads daily for the coaching programs. * Delivered 20% more outbound calls than set target in 2007. * Recognized for exceeding set targets with promotion to Chicago Sales Manager a fter 10 weeks. * Improved on revenue targets for new Chicago office by $10,000 per week. CELEBRITY CRUISES, Miami, FL Supervised three district sales managers to develop successful marketing and bra nd management initiatives to improve market share of cruises and cruise packages sold to end user. Provided staff training to improve sales. Worked with large a ccounts including travel agency owners, managers and agents to drive sales growt h. Key Account Manager, Chicago, IL, 2002-2006 Key Achievements * Delivered $10M+ in annual revenue through successful development of relationsh ips with large accounts (including multiple Midwest AAA Clubs) in a five state r egion. * Recognized as one of top three Sales Managers nationwide in 2005. * Recognized among top 5 in European Cruisetour Sales in 2003 and 2004. * Named among top 10 Sales Managers nationwide in 2003, after surpassing sales g oals by 15%. * Successfully mentored District Sales Manager, who was named DSM of the year in 2004 after surpassing sales goals by 20%. District Sales Manager, Indianapolis, IN 2001-2002 Key Achievements * Coordinated sales for 200+ accounts for Royal Caribbean and Celebrity Cruises. * Generated $7M+ in annual revenue through successful use of consultative sales techniques and business development skills. * Awarded Sales Manager of the Month on two different occasions. * Promoted to Key Account Manager after one year. ADDITIONAL EXPERIENCE WALT DISNEY ATTRACTIONS District Sales Manager, Indianapolis, IN 1999-2001 * Developed new territory for Disney, working with business owners and store man agers. Delivered a 20% improvement on revenue goals for two consecutive years. G enerated $300k growth in sales year over year. Inside Sales Representative, Celebration, FL 1997-1999 * Coordinated 'Passport to Magic' fall breakfast seminars, working with hotels a nd meeting planners nationwide. Provided product education for travel agents and tour operators via Ship Tours. Attended trade shows to raise customer awareness of Disney cruise packages.
* Volunteered at "Give Kids the World", serving weekly meals to participating fa milies. EDUCATION/TRAINING/COMMUNITY INVOLVEMENT Bachelor of Science, Business Management, Purdue University, Fort Wayne, IN Certified Travel Counselor (CTC), Accredited Cruise Counselor (ACC) Walt Disney Management Training, Franklin Covey Leadership Training, Jack Canfie ld Success Principles Training Oswego School District 308 Dual Language Parent Council - Active Team Member of the parent council, leading the development of dual language studies at the elem entary and junior high school levels.